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Having grown up in the restaurant tech industry together, longtime friends Alan Hayman, Paul Armstrong, and Kelly MacPherson and Accelerate host Rob Grimes reflect on what they’ve seen over the last 40 years (they started in Elementary School). From their individual experiences, they discuss their perspectives on what’s happening now, and where they think things are headed for tech within the restaurant industries.
In this candid chat, they begin by agreeing that the omnichannel approach operators must keep up with has made it even more complicated for independents to run their business. On the flip side, operators also don’t have to settle with technology either now that there are more choices.
The group touches on technologies like dynamic pricing and handheld devices that existed long before they were implemented and became popular for restaurants. Even AI, the hot topic of today, is like the rules-based systems that appeared 20+ years ago. And what about the “non-resettable grand total?”
If you want to hear how tech has impacted and changed within operations over the years, and which innovations may take the lead looking forward - listen to this episode of Accelerate.
In this candid chat, they begin by agreeing that the omnichannel approach operators must keep up with has made it even more complicated for independents to run their business. On the flip side, operators also don’t have to settle with technology either now that there are more choices.
The group touches on technologies like dynamic pricing and handheld devices that existed long before they were implemented and became popular for restaurants. Even AI, the hot topic of today, is like the rules-based systems that appeared 20+ years ago. And what about the “non-resettable grand total?”
If you want to hear how tech has impacted and changed within operations over the years, and which innovations may take the lead looking forward - listen to this episode of Accelerate.
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ДРУГИЕ ЭПИЗОДЫ В ЭТОМ ПОДКАсте
In this episode of TechBytes, Rob Grimes sits down with Avi Goren, CEO and co-founder of Marqii, to explore how AI search is transforming restaurant discovery. As consumers increasingly rely on ChatGPT, Gemini, Claude, and other AI tools to choose where to dine, operators must rethink SEO, structur…
In this episode of TechBytes, Rob Grimes speaks with Jim Grandahl, Director of National Accounts at DIRECTV, about the powerful role entertainment plays in hospitality. From sports programming and commercial licensing to music, ambiance, and employee engagement, Jim explains how restaurants can cre…
In this episode of TechBytes, Rob Grimes welcomes Tyler Marpes, Vice President of Technology Operations at Scooter’s Coffee, to discuss how one of the fastest-growing coffee brands is using technology to support rapid expansion without sacrificing hospitality. From AI and data governance to connect…
In this TechBytes episode, host Rob Grimes talks with Tom Cindric, President of the National Restaurant Association Show, about what’s ahead for the 105th edition of the industry’s largest foodservice event. From AI and automation to beverage trends, smart kitchens, and interactive exhibitor tours,…
Join Rob Grimes at HRC / HT360 in London for a special TechBytes episode with Jane Pendlebury, CEO of HOSPA. They explore how hospitality is evolving at the intersection of technology, revenue management, and genuine service. From the rise of revenue managers and digital transformation to QR codes,…
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