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A shop can stay busy yet still lose money when the owner doesn't know which numbers to track, which systems are broken, or what needs to change first. In this episode, Guy Roberts and Michael “The Berg” Rosenberger sit down with Matt Carlson, a former Microsoft software engineer who had never worked in a professional repair shop before starting his own. Matt eventually grew to five locations generating $1.56 million in one month! Matt breaks down how broken workflows, pay plans, and a lack of accountability kept his first shop stuck, and what happened when he finally began implementing the systems and coaching already available to him. Improving the way you operate doesn't require abandoning the purpose behind your shop. A strong mission can help attract the right employees, customers, and community. Learn how Matt turned operational chaos into scalable growth, while creating a cycle between business and nonprofit that makes a much larger impact beyond the shop.
