The Real Cost of a Bad Laundry Room Contract

Laundry rooms rarely make headlines, but when machines break down or vendors go quiet, they become the most talked-about amenity in the building. In this episode, Sandra DiLollo, sales manager at Automatic Industries, walks through what boards need to know before switching laundry vendors. She explains why timing matters so much, how vend pricing gets set, and what happens to the room during a changeover. DiLollo also breaks down the service guarantees that separate a good vendor from a frustrating one, and why boards should decide upfront whether they want the amenity to generate revenue or simply keep residents happy. Habitat's Emily Myers conducts the interview.

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