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About this episode:
Gary Mortimer is a Professor of Retail Marketing and Consumer Behaviour at Queensland University of Technology. He has over 25 years of retail industry experience, and is currently the Chair and Independent Director of Services and Creative Skills Australia.
In this episode we tackle an alarming trend in retail - customer aggression - and its impact on psychosocial safety for retail workers.
Gary shares the latest data on what is and isn’t working, and how we can create safer workplaces in a sector that employs around 10% of Australians.
Key Takeaways:
The definition of Customer aggression
Highlights from SacSA’s Customer Aggression Report
What’s working and what’s not
The impact on Retail employee inclusion and psychosocial hazards in retail environments.
Links:
- Research can be found here: SaCSA Releases New Report Highlighting Impact of Customer Aggression on Retail Workforce and Businesses - Service and Creative Skills Australia (SaCSA)
