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Starting a company means finding out your bad hires and bad customers are the same problem. Kian Alavi is Co-Founder and CEO of Mazlo, the financial platform for nonprofits and fiscal sponsors, and he spent eight years running operations, finance, and development at a nonprofit before building it. He walks through going through two co-founders before finding the right fit, firing customers who would have turned Mazlo into a company with one client, and why he shows his team the runway. He also covers how to tell when "we need more people" is true, why gross margin was the thing he didn't know he'd have to learn, and why customer conversations are the one job you never delegate.
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