In this episode I discuss with Sarka Risch how to use LinkedIn to build real relationships, stand out, and create business opportunities. Sarka Risch shares practical tips, real stories, and mistakes to avoid. Whether you're a leader, entrepreneur, or job seeker, you'll learn actionable strategies …

00:32:28

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Unlock the Growth Hidden in Your Best Customers with Jim Tincher

2 августа 2026 г.

This episode explores how customer experience can drive real business growth, not just satisfaction. Jim Tincher shares insights from over 800 B2B interviews, practical frameworks like the LEAD model, and real-world examples from companies like Dow. Learn actionable steps to unlock growth hidden in…

00:25:43

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AI, Not KPI: The New Customer Experience Game with Bill Staikos

9 августа 2026 г.

Bill Staikos discusses his recent journey, including launching a consulting practice and a newsletter called 'AI, not KPI.' He explains how the newsletter aims to help CX professionals shift from focusing solely on metrics like NPS to building AI-forward organizations. Bill shares how each issue bu…

00:27:00

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The Experience Equation: Why Customer Experience Is Bigger Than CX with Cory Davison

16 августа 2026 г.

Gregorio Uglioni welcomes Cory Davison to discuss the 'experience equation' and the importance of aligning four key experiences: customer, employee, brand, and product. Cory shares her background in market research and her pivotal role at Smart Technologies, where she broke down silos and created s…

00:31:18

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Why Most Leaders Are Obeyed but Not Followed with Rene Pascal Gonthier

26 июля 2026 г.

This episode explores why many leaders are obeyed but not truly followed, and what that costs businesses. Rene Gonthier shares real-life stories and practical advice on building trust, motivating teams, and the difference between managers and true leaders. Listeners gain actionable tips to boost tr…

00:25:33

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Отказ от ответственности: Подкаст и иллюстрации, встроенные в эту страницу, взяты из Gregorio Uglioni - Digital Transformation, Customer Experience, Leadership, который является собственностью его владельца и не связан или не одобрен Listen Notes, Inc.