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Taylor returns to break down fresh numbers from Applause's 2026 State of Home Services Benchmark Report, covering the new standards for technician performance like daily visit volume, reservice rates, routing efficiency, and Google review benchmarks. From there the conversation shifts to reputation, and why Google has changed its stance on review solicitation. Thousands of home services companies have watched real reviews disappear from their profiles overnight. Additionally, a new Google Maps update now lets customers leave reviews anonymously.
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