ОБ ЭТОМ ЭПИЗОДЕ
In episode 10 we talk about chapter 3 of the new book Bad Services, Materials.
Services are made up of materials, and these define how we deliver our services.
We delve into what the materials of services are, and how difficult organisations find it to keep up with technology advances and delivering services in new and different ways.
Join us as we weave from ‘knocker uppers’ to Giambattista Vico’s ‘Verum Factum’ to ATARI and the making of E.T the video game, discussing why caring about the materials and smashing the ‘don’t sweat the detail’ leadership trope is important to design and deliver good services.
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ДРУГИЕ ЭПИЗОДЫ В ЭТОМ ПОДКАсте
What makes a Bad Service is the third episode from the Bad Services podcast delving into our takes on what makes a service bad.
Good versus bad is the second episode from the Bad Services podcast delving into why Lou Downe wrote a follow up book.
Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it?
In this episode we talk about ‘context of use’ and how it changes how people interact with your service
We’ve talked what makes a bad service, but how do you spot a bad one? In this episode we cover some of our go to data points of where to find indications your service might not be delivering what you want it to
15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’. Why, despite advances in technology, does f…
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