# Replace Hospitality

Principais episódios de podcast
Atualizada:

Why Technology Can't Replace Hospitality

A coffee shop knows your name, loyalty status, order and how you paid — then calls out, "Whoever ordered the Americano." That pretty much sums up where service goes wrong. Bart Berkey, keynote speaker, author of Most People Don't and former Ritz-Carlton sales leader, joins Dr. Producer Suzanne Ba…

037: Will AI Replace Hospitality Teams? | Stone Fish, Vancauwenberghe, Ullrich, Rubin

Book a strategic consultation with me now: https://bit.ly/simon-consultation AI is transforming guest communication in short-term rentals and hospitality. In this episode of STR Global Unlocked, I speak with industry leaders Aarlo Stone Fish, Anthony Vancauwenberghe, Jay Ullrich and Cole Rubin abou…

Wahoo's Founder on AI, Failure, and 38 Years of Grind | Coffeez Ep. 307

Wahoo's Fish Taco founder Wing Lam sits down with Joe after 38 years in the game. Buying Thrifty Ice Cream, why AI still can't replace hospitality, the trades comeback, launching brands on social media, referrals over everything, the mistakes that cost him a fortune, and why networking is the bigge…

🎧 Episode 43: The AI-Powered Virtual GM — How to Work Smarter in Modern Hospitality

n this episode, Cody is joined once again by longtime Virtual GM Malissa Baum for a conversation all about one of the biggest shifts happening in hospitality operations today: using AI in your daily workflow as a Virtual GM. As operators continue managing more properties, more guest communication, …

How Pye Is Rethinking Restaurant Kiosks | Chat w/ CEO Jegil Dugger

Jegil Dugger, founder and CEO of Pye, shares how his journey from Division I athlete to restaurant technology entrepreneur shaped his approach to digital hospitality. After rebuilding his life through innovation and entrepreneurship, Dugger created kiosk technology designed to help operators reduce…

How Independent Bar Owners Use AI Tools to Save Hours and Increase Profits

Running a bar without AI is like competing with chains using paper and pencil.  Big brands spend millions on tech to shave a few points off costs. Independents can’t do that, but AI now delivers the same advantages at a fraction of the cost.  Bar owners lose hours every week on scheduling, inventor…

🎧 Episode 26: AI in Hospitality 2026: Smarter Operations, Stronger Marketing

Meagan rejoins Cody for a timely and future-focused conversation on one of the most transformative forces in hospitality: Artificial Intelligence. As guest expectations rise and teams remain lean, AI is quickly becoming a must-have—not a nice-to-have—for properties heading into 2026. In this episod…

350 Employees, 7 Locations, and a YouTube Strategy Changing Restaurant Growth

Alistair Levine, CEO of Vine Hospitality, shares how a 7-location, 350-employee restaurant group is built on discipline, not trends. From lessons on leases and financial fundamentals to using YouTube as a demand and hiring engine, Levine explains how modern operators can blend old school principles…

986: AI, Empathy, and the Future of Guest Experience

For #NoVacancyNews, Anthony and I sat down with Stuart Greif, Chief Strategy & Innovation Officer at Forbes Travel Guide, to explore how tech is reshaping hospitality — and why human connection still wins. We talk about the risk of commoditizing service, the power of small gestures, and how techno…

Bite CEO Explains the Future of Restaurant Ordering

Brandan Barton, CEO of Bite and co-host of The Simmer podcast, joins Shawn Walchef live from Restaurant Leadership Conference to break down the future of digital hospitality, kiosks, AI, and restaurant technology. After decades working across hospitality, fine dining, and restaurant tech, including…