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Jenn Harrold's hiring model at NewDay USA runs on a bet most of the mortgage industry won't make: skip the résumé filter that rewards prior experience, and screen for coachability instead. "It is very difficult to undo years of experience or process, or even, quite frankly, mistake," says the compa…
Nataly Youssef points to a bill for a true medical emergency that got miscoded as a minor symptom, and cost someone thousands of dollars before anyone caught it. The Founder and CEO of Reclaim Health breaks down why billing errors are a byproduct of a fragmented system rather than rare accidents, w…
KeyAnna Schmiedl points to a Workhuman initiative where recognition messages quietly shifted from celebrating progress to describing the work as "disentangling a ball of wires," weeks before anyone raised it in a status meeting. The Chief Human Experience Officer at Workhuman breaks down why re…
Eric Nitzberg has delivered 360-degree feedback to executives, built from 20 stakeholders, then watched them privately negotiate with their own data before deciding what to believe. His read on why: most leaders will say the right things about wanting honest feedback, but "in your secret heart of h…
For years, Dean Carter turned down every opportunity to become a CEO, watching the job chew up leaders he respected. He spent that time reinventing the Chief People Officer role instead, and eventually the CEO seat came to him anyway. Now CEO of Instill after 25 years as a Chief People Officer, …
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