SOBRE ESTE PODCAST 🔗
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth.
This review sums up:
"The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter".
Visit www.BeyondPhilosophy.com
This review sums up:
"The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter".
Visit www.BeyondPhilosophy.com
Frequência de atualização:
biweekly
Duração média do áudio:
30 minutes
Entrevistas com convidados
Tem patrocinadores
Inglês
Estados Unidos da América
439 episódios
desde 3 de Janeiro de 2018
episodic
AUDIENCE OF THIS PODCAST 🔗
~86.49% of listeners are from United States.
🇺🇸
US
86.49%
🇨🇦
CA
2.54%
🇵🇭
PH
2.19%
🇫🇷
FR
1.71%
🇸🇬
SG
1.36%
🇧🇷
BR
0.94%
🇬🇧
GB
0.82%
🇹🇼
TW
0.29%
🇲🇽
MX
0.23%
🇵🇱
PL
0.23%
🇮🇳
IN
0.23%
🇳🇱
NL
0.17%
🇪🇪
EE
0.17%
🇧🇬
BG
0.17%
🇯🇵
JP
0.17%
🇽🇰
XK
0.17%
🇦🇺
AU
0.11%
🇰🇷
KR
0.11%
🇸🇰
SK
0.11%
🇧🇩
BD
0.11%
🇦🇹
AT
0.11%
🇵🇹
PT
0.11%
🇿🇦
ZA
0.11%
🇧🇭
BH
0.11%
🇩🇪
DE
0.11%
Others
1.13%
* Data source: directly measured on Listen Notes. em tempo real
ÚLTIMO EPISÓDIO 🔗
Customer experience has a credibility problem, and it isn't the ideas. Forrester has found that over half of CX teams can't prove the ROI of their own projects — and predicts one in five CX programs will simply vanish as a result. Colin Shaw and Professor Ryan Hamilton sit down with the person who …
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Pesquisar episódios anteriores de The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth.
EPISÓDIOS ANTERIORES 🔗
Before his first trip to Japan, Colin asked his mobile provider's chatbot one simple question — and the confident answer it gave him could have cost him a small fortune. It's a two-minute story, and it cracks open something much bigger.
In this episode, Colin Shaw and Professor Ryan Hamilton dig …
Colin asked his AI assistant one simple question — what time the film started — and it answered, confidently, wrong. A small thing. But it's the crack that reveals something much bigger.
A backlash against AI is building: data-center protests, job fears, "AI slop" everywhere. In this episode, Coli…
Colin Shaw and Professor Ryan Hamilton tackle the two processes that decide everything in customer experience: how memories get in, and how they get out. If you haven't heard Parts 1 and 2, start there — Colin and Ryan build on the "memories are structured like fishing nets" idea throughout.
Here'…
Silos are the silent killer of customer experience — but for years we've only argued that from one side of the coin: the customer's. This episode flips it over. Colin and Ryan are joined by Dan O'Connell, CEO of Front, to look at silos from the side that actually moves a boardroom — the cost.
Fron…
In this episode of The Intuitive Customer, Colin Shaw and Professor Ryan Hamilton continue their deep dive into memory — arguably the most underused idea in customer experience. Because here's the uncomfortable truth: customers don't act on the experience you give them. They act on the memory of it…
Nobel laureate Professor Daniel Kahneman said we don't choose between experiences; we choose between the memory of an experience. If that's true — and the science says it is — then most organizations are investing in the wrong thing. In this episode, Colin and Ryan explore how memories are actually…
Episode Summary
Trust is the foundation of every customer relationship. But here's the uncomfortable truth: most businesses assume they have it when they don't. PwC's latest research found that 90% of executives believe their customers trust them highly — yet only 30% of customers actually do. Tha…
After more than a decade of companies pouring money, technology, and consultants into customer experience, US customer satisfaction sits almost exactly where it did in 2013. Flat. Now AI arrives as the promised cavalry — and leaders are racing to bolt it onto everything before they understand what …
Summary
Artificial Intelligence is transforming marketing faster than almost any technology before it. Brands can now create professional-quality advertisements in hours rather than months and at a fraction of the cost. But as AI-generated creative becomes more common, an important question is eme…
Aviso: O podcast e a arte incorporada nesta página são de Colin Shaw, Beyond Philosophy LLC, que é propriedade de seu proprietário e não é afiliado ou endossado por Listen Notes, Inc.
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