The Customer Success Pro Podcast
The Customer Success Pro Podcast
✓

The Visibility Framework That Makes Leadership Remember Your Name For Promotions

00:46:23
Podcasts
RSS
Link

SOBRE ESTE EPISÓDIO

Team Workshop: https://bit.ly/4egTU9D

Anika Zubair shares practical strategies for customer success professionals to increase visibility, demonstrate impact, and advance their careers by focusing on revenue-driven storytelling and multi-threading within organizations.


Chapters

00:00 The Invisible CSM

02:48 Understanding Recognition in Customer Success

05:36 The Importance of Visibility in Career Growth

08:51 Common Mistakes Keeping CSMs Invisible

11:36 The Seen Framework for Visibility

23:21 Implementing the Scene Framework

35:25 Personal Journey: From Invisible to Visible


Connect with Anika Zubair:
Website: ⁠https://thecustomersuccesspro.com/⁠
LinkedIn:  ⁠https://www.linkedin.com/in/anikazubair/⁠
RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠


Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠


Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠


Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event

Negócios
Inglês
Estados Unidos da América
UseAPIpara buscar este episódio emJSON

TRANSCRIÇÃO 🔗

Are you the producer of this podcast? Add a podcast transcript
Need Audio-to-Text? Transcribe with Listen411 in Just 60 Seconds

PESQUISAR EPISÓDIOS PASSADOS

Pesquisar episódios anteriores de The Customer Success Pro Podcast.
Incorpore esta barra de pesquisa ao seu site

OUTROS EPISÓDIOS NESTE PODCAST

How to Conduct Effective Churn Retrospectives

How to Conduct Effective Churn Retrospectives

Book a team workshop: https://bit.ly/4egTU9D In this episode, Anika Zubair dives deep into the importance of effective churn retrospectives in customer success. She shares practical frameworks, common mistakes, and actionable strategies to turn churn analysis into a revenue-driving process. …
00:41:48
PARTILHAR
GUARDAR
AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes

AI Adoption in Customer Success: What ServiceNow Is Actually Doing with Neil Sparkes

Join RevUP Academy: https://bit.ly/4wRZDuY Neil Sparkes, AVP of Customer Excellence at ServiceNow UK&I, has a global mandate to move agentic AI out of the experiment phase and into live production inside heavily regulated enterprises. In this episode he breaks down why efficiency gains no longe…
00:59:02
PARTILHAR
GUARDAR
Revenue Storytelling For Every Post Sale Role

Revenue Storytelling For Every Post Sale Role

Book a team workshop: https://bit.ly/4egTU9D Anika Zubair discusses how customer success teams can better articulate their value to drive revenue, avoid being seen as a cost center, and climb the revenue proof ladder through effective storytelling and metrics. Chapters 00:00 Introduction 02:19 Th…
00:38:20
PARTILHAR
GUARDAR
Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal

Why Customer Support Is Your Most Underrated Revenue Driver with Andrea Kayal

Join RevUP Academy: https://bit.ly/4wRZDuY In this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and strategies for revenue growth through customer success and customer support. Chapters 00:00 Introdu…
00:52:00
PARTILHAR
GUARDAR
Aviso: O podcast e a arte incorporada nesta página são de Anika Zubair, que é propriedade de seu proprietário e não é afiliado ou endossado por Listen Notes, Inc.
PROMOTED
Listen411.com: Lightning-fast Podcast Transcription and Summarization. Transcribe 1-hour audio in under 1 minute. Pay-as-you-go.
Listen411.com: Lightning-fast Podcast Transcription and Summarization. Transcribe 1-hour audio in under 1 minute. Pay-as-you-go.
Audio to Text

RECOMENDAÇÕES
Use a API para ir buscar este episódio