00:00:07.919 --> 00:00:09.679
Hello from the collaboration space.
00:00:09.759 --> 00:00:12.960
I'm your host, Nancy Lucier of AVI STL.
00:00:13.279 --> 00:00:20.320
And today we're going to be talking about creating consistent, effortless experiences across all of your spaces.
00:00:20.480 --> 00:00:24.160
And joining me for this discussion is Brian Dunat of NEAT.
00:00:24.320 --> 00:00:24.960
Welcome, Brian.
00:00:25.039 --> 00:00:25.760
How are you?
00:00:26.079 --> 00:00:27.120
Yeah, thanks, Nancy.
00:00:27.199 --> 00:00:27.839
I'm doing great.
00:00:27.920 --> 00:00:29.440
It's it's great to be on here today.
00:00:29.519 --> 00:00:31.280
So looking forward to this conversation.
00:00:31.600 --> 00:00:32.640
Great, me too.
00:00:32.799 --> 00:00:37.840
And for those who haven't met you, Brian, can you tell us a little bit about yourself and your role at NEAT?
00:00:38.320 --> 00:00:38.560
Sure.
00:00:38.719 --> 00:00:42.640
So once again, Brian Dunat, I'm the director of technical sales for the Americas.
00:00:42.719 --> 00:00:47.039
So I head up our solution engineering team all across the Americas.
00:00:47.119 --> 00:00:54.479
So I've been with NEAT now four and a half years, which is kind of incredible when we think about how fast this time has gone.
00:00:54.640 --> 00:00:58.719
So have been here from the beginning all the way up until its current state.
00:00:58.799 --> 00:01:01.439
So it's it's really exciting to be here today with you guys.
00:01:01.759 --> 00:01:02.079
Great.
00:01:02.159 --> 00:01:05.519
And I I certainly appreciate you taking the time to talk with us today.
00:01:05.760 --> 00:01:07.680
So let's dive right in.
00:01:07.760 --> 00:01:13.280
Uh what makes the neat experience consistent across all of our spaces?
00:01:13.599 --> 00:01:17.760
Yeah, I think a lot of it comes down to just really the design around our form factors.
00:01:17.840 --> 00:01:19.680
When you think about our neat products, right?
00:01:19.760 --> 00:01:24.640
Like we have our boards and we have our 32-inch, our 50, and our 65-inch board.
00:01:24.719 --> 00:01:26.079
So it's the same touch screen.
00:01:26.159 --> 00:01:28.719
So our customers are are familiar with that.
00:01:28.799 --> 00:01:30.000
And then our bars, right?
00:01:30.079 --> 00:01:37.120
So when we think about like the bar, the bar gen 2, the bar pro, um, really it's a consistent look and feel across the rooms.
00:01:37.200 --> 00:01:42.799
And then what our what our users are are really experiencing is the neat pad experience.
00:01:42.879 --> 00:01:49.040
Because that's ultimately kind of where they walk in, they invite the room, they click join, they're in the meeting, right?
00:01:49.120 --> 00:01:57.920
And then you kind of let like our neat devices and the secret sauce that runs on them really do the magic of of providing a great meeting experience.
00:01:58.159 --> 00:02:04.400
Um so I think that's, in my opinion, that's really what kind of makes that experience consistent.
00:02:04.640 --> 00:02:07.920
Um so hopefully that's hopefully that's helpful.
00:02:08.159 --> 00:02:08.479
Yes.
00:02:08.560 --> 00:02:10.719
And it sounds like it's really easy too, right?
00:02:10.800 --> 00:02:13.680
Like you walk in, you press that pad, and it just works.
00:02:13.840 --> 00:02:16.400
And I think that's that's what people are looking for, right?
00:02:16.800 --> 00:02:20.960
Yeah, and I think, you know, if I think about, I've been in this industry for a long time.
00:02:21.120 --> 00:02:23.919
Uh you can see the gray hairs here.
00:02:24.080 --> 00:02:29.520
Uh, so we've been part of this where we've done things where, you know, we've kind of over-engineered the rooms, right?
00:02:29.599 --> 00:02:37.039
For our end users, thinking what they might want, where I might need room controls, I might need lighting controls, I might need projector controls.
00:02:37.199 --> 00:02:47.120
The reality is, is a lot of times when we sit down and we just ask the end users, it's like, I just need to walk in and I need to click join and I need to be able to join that meeting.
00:02:47.280 --> 00:02:54.240
Because the reality is if we overcomplicate that room, what ends up happening is everybody's become accustomed to joining calls from their laptop.
00:02:54.400 --> 00:03:03.120
That's really our biggest competition is we need to make the room experience as easy as it is to join a meeting from your laptop because that's what we all do, right?
00:03:03.199 --> 00:03:11.599
We just hop on whatever we have on our Mac or a Windows PC and we join the Teams call or Zoom call or Google Meet call, whatever, right?
00:03:11.759 --> 00:03:15.439
So that's really what we aim for is to make that as simple as possible.
00:03:15.520 --> 00:03:22.000
And then it lends itself to the next thing, which is hey, every meeting usually has content in some source, right?
00:03:22.159 --> 00:03:23.840
So how do I share content?
00:03:23.919 --> 00:03:25.759
And we want that to be very simple, right?
00:03:25.840 --> 00:03:37.919
Whether that's a a cable connected to a laptop or we want to use some wireless sharing technology uh that's built into any of the native meeting platforms that we run, or even something that we're coming out with here with Need Open.
00:03:38.080 --> 00:03:44.159
So we really try to make that as simple as possible so that uh really you don't have to train the users.
00:03:44.319 --> 00:03:48.400
They just instinctively walk in and know what to do because it's just that easy.
00:03:48.639 --> 00:03:51.439
So it's set it and forget it, is what it sounds like.
00:03:51.599 --> 00:03:59.520
And I like that you mentioned the different platforms because I'm I know I'm in at least two or three platforms a day, and probably many of our listeners are as well.
00:03:59.759 --> 00:04:00.240
Yes.
00:04:00.479 --> 00:04:00.800
Yeah.
00:04:01.039 --> 00:04:06.240
So I think we've covered the experience in the room, but we know today most of our meetings are hybrids.
00:04:06.319 --> 00:04:11.280
So how does NEAT extend that experience, that same experience, to the remote participants?
00:04:11.759 --> 00:04:22.000
Yeah, and I think a lot of that comes down to uh what we've been doing since the beginning of the company, and that's really around kind of our AI and our machine learning technology that runs on our devices.
00:04:22.240 --> 00:04:28.160
So when we started the company, we really wanted to bring that meeting equity experience to those remote participants.
00:04:28.319 --> 00:04:32.480
And I think when we think about the meeting experience as a remote person, right?
00:04:32.879 --> 00:04:42.240
When you're on there and conversations are happening in the room and you kind of have the big panned out room shot of everybody, it's really hard to follow along, right?
00:04:42.399 --> 00:04:44.480
And instinctively, it's just human nature.
00:04:44.560 --> 00:04:46.240
I think we're we're all guilty of it.
00:04:46.399 --> 00:04:55.199
As soon as somebody turns and you're looking at the side of their head, like if I'm looking this way, talking, and you're looking at the side of my head, after a period of time, you start to tune out, right?
00:04:55.360 --> 00:04:58.160
And all that results in is wasted meeting minutes.
00:04:58.399 --> 00:05:08.800
So a lot of what we've been doing here at NEAT is thinking about like how do we continue to take what we've built with our AI and machine learning and extend it to multiple devices in a room.
00:05:08.959 --> 00:05:11.199
And that we were able to do with our NEAT center.
00:05:11.279 --> 00:05:12.959
And we started that with just one device.
00:05:13.040 --> 00:05:20.160
But the concept there is regardless of what you're doing, we don't want you to think about being in the room, right?
00:05:20.319 --> 00:05:23.920
And like, oh, I got to change the camera controls or I have to do something.
00:05:24.160 --> 00:05:29.439
We want you to just act natural and let our devices actually frame and follow you as you're looking around.
00:05:29.519 --> 00:05:48.319
And when you're changing that view to different devices in the room, then we're we're capturing the best view of you as a person, as well as the best audio based on what device you're looking at, so that the remote participant always feels like they're just as connected as if they were in the room, even though they're a remote participant.
00:05:48.560 --> 00:05:52.000
So that's something that we're that we're doing, I think, quite well.
00:05:52.079 --> 00:05:58.560
And that and that honestly has been some of the biggest feedback we've got from our customers is like, it's almost too good.
00:05:58.639 --> 00:06:04.720
Like I feel like I am being in the meeting and being in the room with the with the folks that are there.
00:06:04.879 --> 00:06:09.519
So um that's really our challenge is to continue to do that as we go forward.
00:06:09.839 --> 00:06:15.120
So it sounds like, you know, if even if I'm remote, I'm still looking everyone in the eye, right?
00:06:15.279 --> 00:06:16.639
I'm still at eye level.
00:06:16.720 --> 00:06:26.720
And I'm also everybody can see me in my facial expressions, and I'm catching everybody else's facial expressions and gestures as well, because that can be a big part of the conversation.
00:06:27.360 --> 00:06:32.560
And I mean, I I there's a lot of statistics that are out there around body language, right?
00:06:32.800 --> 00:06:42.560
And and honestly, some of the feedback we get is your cameras are so good, it's it is kind of scary because sometimes when we have uncomfortable meetings, you see everybody's facial expressions.
00:06:42.959 --> 00:06:45.439
See me fidgeting if you're saying something I don't like.
00:06:45.759 --> 00:06:46.560
Yeah, exactly.
00:06:46.720 --> 00:06:57.040
Or, you know, just just thinking about sometimes like I think of uh my background, I was at a global manufacturing company and I had teams in France and Germany and Italy.
00:06:57.360 --> 00:06:59.360
I speak very fast, right?
00:06:59.600 --> 00:07:06.399
I speak kind of English slang, and it's that doesn't always translate for folks who don't speak English in the native tongue.
00:07:06.560 --> 00:07:16.639
So I could actually use this technology to see like the facial expressions of like, I could kind of see like the eye squint, like they're trying to think about what I said and and really process that.
00:07:16.879 --> 00:07:30.160
Where then it's like that's a just a visual cue for me that I need to slow down and pay attention and ensure that like my remote audience is engaged and that I am speaking very fluid for them because it is a challenge, right?
00:07:30.319 --> 00:07:42.720
So I do think like that has really helped us when we're thinking about some of our global customers, is it really does help from that perspective because we just I mean, let's face it, we're a fast-paced culture, right?
00:07:42.800 --> 00:07:47.920
We're always moving between meetings and it's just like, how much stuff can I get in in a given day?
00:07:48.240 --> 00:07:50.560
You've got to be kind of like cognizant of that.
00:07:50.639 --> 00:07:56.560
And I think what we do with our video technology, it really helps uh with those folks that are remote.
00:07:56.800 --> 00:08:01.360
So, Brian, we've talked a lot about the user perspective, but what about IT?
00:08:01.439 --> 00:08:05.680
What about creating that consistent, easy experience for our IT teams?
00:08:05.759 --> 00:08:07.360
How does Need help with that?
00:08:07.680 --> 00:08:14.879
Yeah, so I think a lot of that comes down to, you know, we first started the company, we made it a very simple out-of-the-box experience.
00:08:15.040 --> 00:08:21.360
And then the result was I had a lot of neat devices and a lot of different rooms, and people are asking us, like, how do I manage this?
00:08:21.439 --> 00:08:21.759
Right.
00:08:21.920 --> 00:08:28.160
And that's really where we kind of um developed and rolled out our Neat Pulse Management platform.
00:08:28.319 --> 00:08:33.919
And what that does is it gives both our customers and our partners the ability to manage your global neat deployments.
00:08:34.000 --> 00:08:42.159
So I can go in there and I can I can basically build my rooms, enroll my devices, have a very easy-to-use user interface.
00:08:42.240 --> 00:08:44.559
So I can kind of see all of those devices.
00:08:44.720 --> 00:08:48.240
I can then manage things like I can use configuration profiles.
00:08:48.320 --> 00:08:56.480
If I want to have certain settings consistent across all my rooms, like one of the things we didn't talk about is we have voice isolation, for example.
00:08:56.639 --> 00:09:03.759
And it's really to limit a lot of that distracting noise that you hear, the dogs barking, papers ruffling, things like that, right?
00:09:04.399 --> 00:09:10.799
We can turn that on in a configuration profile and apply it to every single room that you enroll in your pulse tenant.
00:09:11.279 --> 00:09:15.759
Then we also have the ability to centrally manage and deploy all of our updates.
00:09:15.840 --> 00:09:24.879
So I can go in there and I can look at things like how many of my devices are running the previous version, which ones do I want to maybe use, move to a preview version, right?
00:09:25.039 --> 00:09:32.320
And then which ones do I want to deploy or schedule the updates to happen on maybe like a Friday night, like some of our financial institutions.
00:09:32.399 --> 00:09:36.000
They're very, they're very rigid on their change advisory board.
00:09:36.240 --> 00:09:40.799
So they have a specific maintenance window that they can actually perform their updates in.
00:09:40.960 --> 00:09:48.399
So with impulse in the paid plan, they have the ability to go in and actually schedule those updates to happen during those maintenance windows.
00:09:48.559 --> 00:09:50.000
So that's been a big factor.
00:09:50.159 --> 00:09:54.240
But then behind the scenes of all of this, we have our open APIs.
00:09:54.399 --> 00:09:54.720
Okay.
00:09:54.799 --> 00:10:06.240
And the advantage to that is, like, for example, with AVI SPL and the partnership that we have there, you guys have built that driver against Symfony so that you guys can manage your customers' neat pulse tenants.
00:10:06.399 --> 00:10:13.840
We have customers that are also using that, as well as partners who have done that, and they're using those APIs to extract data.
00:10:14.080 --> 00:10:18.080
And I'll give you a couple of examples of that because I think it's pretty relevant.
00:10:18.240 --> 00:10:24.639
So if I think of you know, some of our customers right now that are going through kind of like building refreshes and they're moving, right?
00:10:24.720 --> 00:10:28.480
They're getting asked questions of like, how much are my rooms being used?
00:10:28.639 --> 00:10:30.240
Do I need a 20-person room?
00:10:30.399 --> 00:10:32.000
Do I need a 10-person room?
00:10:32.240 --> 00:10:32.480
Right.
00:10:32.639 --> 00:10:48.159
And a lot of the times in the past, we've all kind of gone, I don't know, probably need like a 10-person room, or we go back to the meeting calendar for that room and go, well, there's 20 people invited, usually 10, you know, half of them show up.
00:10:48.320 --> 00:10:54.559
Well, what if we could give those users the ability to actually see true data around their room utilization?
00:10:54.799 --> 00:10:57.679
So all the neat devices have neat sense built into it.
00:10:57.759 --> 00:11:02.799
So we do the people count, the temperature, the humidity, and environmental controls, right?
00:11:03.919 --> 00:11:11.600
Using the APIs, and we can even use partners that we have that have developed these types of services through our neat open apps.
00:11:11.759 --> 00:11:22.960
They can extract that data, they can tie it to a floor plan, and they can show over the last 30, 60, 90 days, six months, one year, how much are those rooms being used?
00:11:23.120 --> 00:11:24.000
Is it 50%?
00:11:24.480 --> 00:11:25.360
Is it 100%?
00:11:25.919 --> 00:11:27.759
How many people are actually in there?
00:11:27.919 --> 00:11:28.240
Right?
00:11:28.399 --> 00:11:30.000
So that's one example.
00:11:30.240 --> 00:11:40.000
We also have some customers who are using that with their facilities and building management to basically provide insights into like, why doesn't that room get used?
00:11:40.159 --> 00:11:42.399
Well, it faces it faces west.
00:11:42.480 --> 00:11:49.840
And at the end of the day, from two o'clock to five o'clock, the temperature goes way up and nobody wants to go in there because we don't want people falling asleep, right?
00:11:49.919 --> 00:11:51.440
Because the temperature is so warm.
00:11:51.600 --> 00:11:55.360
So there's a lot of great use cases that our customers can use.
00:11:55.440 --> 00:12:03.679
And we're building upon that to develop even further some of the things that we want to do to simplify even like our out-of-the-box experience.
00:12:03.919 --> 00:12:04.240
Yeah.
00:12:04.480 --> 00:12:07.360
And I like all the things that Need can track.
00:12:07.440 --> 00:12:18.879
And along with that, if you integrate that with Symfony, we can also track what's known as your simple, simple assets, meaning your furniture, your chairs, your table, that room that never gets used, everything's working.
00:12:19.039 --> 00:12:22.399
Maybe the chairs are uncomfortable, maybe the chairs are too close to the table.
00:12:22.559 --> 00:12:23.279
I can't move around.
00:12:23.360 --> 00:12:25.039
So all interesting data.
00:12:25.279 --> 00:12:33.440
And I love that we we started talking about those insights because I think IT is being asked for more and more data around room usage and ROI.
00:12:33.519 --> 00:12:34.480
So I think that's perfect.
00:12:34.639 --> 00:12:34.960
Great.
00:12:35.200 --> 00:12:37.759
So, Brian, a great conversation for our listeners.
00:12:37.840 --> 00:12:38.720
Thank you very much.
00:12:39.039 --> 00:12:40.240
Yeah, absolutely.
00:12:40.480 --> 00:12:51.519
And if you want to, to our listeners, if you want to take a deeper dive into NEAT, we do have an upcoming webinar where we will actually be taking a tour, uh, virtual tour of NEET's Experience Center.
00:12:51.600 --> 00:12:52.559
So join us for that.
00:12:52.639 --> 00:12:55.279
I'll put the uh notes to that in the show notes.
00:12:55.360 --> 00:13:00.399
And don't worry if you miss the live date, we will make it available on demand as well.
00:13:00.720 --> 00:13:02.080
So, Brian, thanks again.
00:13:02.240 --> 00:13:03.200
Appreciate your time.
00:13:03.519 --> 00:13:04.399
Yeah, absolutely.
00:13:04.480 --> 00:13:05.360
Thanks for having me.
00:13:05.440 --> 00:13:08.480
And uh hope to see everybody on the upcoming webinar.
00:13:08.799 --> 00:13:09.600
Absolutely.
00:13:09.840 --> 00:13:17.360
And if you want to learn more about neat right now, you can visit avispl.com slash neat.