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Josh Peterson is three billing cycles into a licensing dispute. His team submitted cancellations four months ahead of renewal, in writing. The renewal date passed without acknowledgement, the next invoice came back larger because the annual increase had been applied to seats that should have been g…
Most MSP strategic plans do not fail because the goal was wrong. They fail because the plan carried more initiatives than the company could ever execute. In this BMK Vision Roundtable, Josh Peterson and Gary Boyle take apart a real example: a client plan Josh built that Gary told him was overbuilt…
Ask an MSP owner what a good per user rate is and watch what happens. Most of them will not say a number. They will contextualize, credential themselves, and explain the whole methodology before the answer ever arrives. Andrea Lipton has spent thirty years studying why we do that, and she has a fra…
Most MSP owners think the risk in a contract is the part the client might sue over. The real damage is quieter: the work you never priced, the increase you never took, and the invoice you let age past ninety days. Tom Fafinski has spent 35 years as an attorney to managed service providers, and Alex…
Most MSP company goals say the same thing. Hit a valuation, sell the business. It is an honest goal and a reasonable one, and it satisfies every conventional rule about how a goal is supposed to be written. It is also a goal nobody on your leadership team will ever get out of bed for. Josh Peterso…
Aviso: O podcast e a arte incorporada nesta página são de Josh Peterson, que é propriedade de seu proprietário e não é afiliado ou endossado por Listen Notes, Inc.