SOBRE ESTE EPISÓDIO
High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network.
Between new episodes, ones from the past you might have missed, and conversations and checkins from over 2 years and nearly 100 episodes - there's so much to learn about running your trades business better than ever.
Originally Aired 5/14/2026
Sydney Biancardi, COO at Iceberg Home Services, joins the show to discuss the critical importance of ServiceTitan data fundamentals. Sydney shares her epic journey from starting as a CSR who offloaded shipments with a forklift to becoming a COO obsessed with data integrity. In this episode, we break down why mastering ServiceTitan vocabulary is the first step toward accurate reporting and how a deep understanding of the software's back end allows for smarter, more predictable business scaling. Sydney offers advice on avoiding common data misconceptions and explains how cross-training employees in different roles can provide the context needed to maintain a well-oiled machine.
Join us as we discuss:
[3:07] The importance of clean data and common language
[13:11] ServiceTitan implementation, SOPs, and micromanagement
[21:23] Why tracking booking rates and abandoned calls is a gamechanger
[26:35] A deeper dive into the differences between jobs and opportunities
You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
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