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Someone gave every rep a Claude license. Every team built its own ChatGPT project. Now the same question gets two different answers depending on who you ask. One customer had a rep pitch a product line that did not exist because ChatGPT made up SKUs the company had never sold. The model was not the…
Most demo experiences are still screenshots in a slide deck or a 45 minute call where the prospect watches someone else click. Both are artifacts of an era where the sales motion carried the product. Neither survives in a market where buyers self-serve, shortlist in private, and decide before a hum…
In 2023 the industry standard for revenue AI was to pass an entire call transcript into a language model and hope. Gorish Aggarwal tried it, watched it fail at producing basic next steps, and stopped treating the transcript as the product. Sybill spent the next eighteen months building an org-level…
Fourteen percent of AI agents go live with full approval. The rest are running anyway — chaining tasks, spawning sub-agents, crossing system boundaries at machine speed with more access than any human employee would be granted. The identity stack can tell you who logged in. It cannot tell you wheth…
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