Never Stop Talking to Your Customer: DAYZERO with Rhys Rogers

This week on DAY ZERO, Gus sits down with Rhys Rogers — co-founder and CEO of Before You Buy — to trace the journey from an insolvency accountant watching a building inspector walk through a Woollahra mansion, to running Australia's largest marketplace for building and pest inspections with 500 inspectors, 70,000 listings a year, and the country's most powerful buyer intent data.

Rhys shares how being made redundant with a business plan already on his computer was the best thing that ever happened to him, and how spending consecutive Christmases manually closing reports until 10:30pm finally taught him to let go. He unpacks the discipline of building leaders within a business rather than bottlenecking every decision through the founders, and what growing up the youngest of eight kids taught him about reading people regardless of age, title, or seniority. And for anyone thinking about starting something, Rhys leaves it simple: make sure you're very comfortable with failure before you begin.