SOBRE ESTE EPISÓDIO
In this episode of CX Insider, we talk to Kerri Nelson, Founder & CEO of CustomersFirst Now, about how customer journey mapping can really serve as a vital exercise for improving the customer experience. We'll also discuss the importance of understanding not only what customers say, but also what they do.
Finally, we'll learn what it takes to operationalize the key findings of customer surveys and mapping exercises - ensuring that the outcome is more than just a pretty picture on the wall.
Finally, we'll learn what it takes to operationalize the key findings of customer surveys and mapping exercises - ensuring that the outcome is more than just a pretty picture on the wall.
Inglês
Estados Unidos da América
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Pesquisar episódios anteriores de CX Show: Conversations on Customer Experience.
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EDITAR
Obrigado por ajudar a manter a base de dados dos podcasts atualizada.
