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When I was in government, we studied the data from thousands of social media posts and found that people tended to watch for only three seconds when content featured a government minister. So is Andy Burnham rewriting the rules of social media? Should every CEO now front their company’s digital co…
Far from having had enough of experts, it seems that we are in thrall to the idea that deep specialist expertise is what’s needed to succeed today. But I’m starting to wonder: is everyone right? Do we really need more deep expertise, or, in a rapidly changing world, might the ability to operate acr…
COM-B is a behavioural change approach that helps you identify the real barriers preventing your audience from taking action. It stands for Capability + Opportunity + Motivation = Behaviour. This episode is about why it matters and how to use it. This is a public episode. If you would like to discu…
These are the questions that I hear most often about AI. Listen now to hear my answers. 1. Where should I start with AI? 2. Why do so many AI adoption programmes disappoint? 3. Why is the output I’m getting still so generic? 4. What AI tool should I use? 5. What is an AI agent? 6. How do I persuade…

Use the Force, Luke!

There’s a famous parable in Daoist thought. A rock sits in a river with water rushing around it. Which is stronger? The rock or the water? It’s the rock, right? It stays completely unmoved. Well, no. At least, not in this parable. The parable is intended to illustrate the Daoist concept of Wu Wei o…
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