WEBVTT
00:00:13.919 --> 00:00:17.839
Hello and welcome to Customer Experience Superheroes.
00:00:18.079 --> 00:00:22.559
My name is Christopher Brooks, and I'm your host throughout this podcast series.
00:00:22.719 --> 00:00:28.000
A series in which we get to meet some wonderful individuals from the world of customer experience.
00:00:28.239 --> 00:00:41.520
You'll get new ideas, hear new ideals, be inspired and gain insights which you'll be able to take back to your own practices and your own organizations and apply.
00:00:41.840 --> 00:00:46.399
We'll hear real life examples of improvements that have been made.
00:00:46.640 --> 00:00:55.679
We'll speak with organizations to understand how they do things differently, and we'll be dealing with some of the hotter topics in customer centricity.
00:00:56.640 --> 00:01:10.879
With over 50 recordings, we're delighted to have been accepted by all major podcast platforms and have been recognised by several organisations as providing leading customer experience podcasts.
00:01:12.000 --> 00:01:15.359
But like any customer experience, that's not mine to own.
00:01:15.920 --> 00:01:20.799
That's yours as the recipient to experience and enjoy.
00:01:21.359 --> 00:01:31.120
As someone who's been practicing customer centricity for over 25 years, I know the importance of understanding the customer.
00:01:32.000 --> 00:01:37.599
In that context, you are our customer and it's your expectations that we hope to fulfil.
00:01:38.319 --> 00:01:46.319
So please enjoy the content, find an episode, find a guest that appeals, and take time out to hear what they're saying.
00:01:47.280 --> 00:01:57.599
Many of the voices will be familiar to you as they are leading presenters, trainers, community leaders, but also we find the quieter voices.
00:01:58.799 --> 00:02:02.640
Some of these incredible individuals have such brilliant stories.
00:02:02.959 --> 00:02:08.960
They go about their business in the background, making a difference, and we bring them to you.
00:02:09.919 --> 00:02:15.199
But it is important that this content is a value to you.
00:02:15.680 --> 00:02:35.280
So in the true spirit of customer experience, please feedback if there are any topics that you would like to hear more on, any guests you think we should feature, or if there's any aspects of our podcast series which you feel could be improved, I'd be very grateful to hear from you.
00:02:35.680 --> 00:02:54.000
But for now, we hope you enjoyed.
00:00:13.919 --> 00:00:17.839
Hello and welcome to Customer Experience Superheroes.
00:00:18.079 --> 00:00:22.559
My name is Christopher Brooks, and I'm your host throughout this podcast series.
00:00:22.719 --> 00:00:28.000
A series in which we get to meet some wonderful individuals from the world of customer experience.
00:00:28.239 --> 00:00:41.520
You'll get new ideas, hear new ideals, be inspired and gain insights which you'll be able to take back to your own practices and your own organizations and apply.
00:00:41.840 --> 00:00:46.399
We'll hear real life examples of improvements that have been made.
00:00:46.640 --> 00:00:55.679
We'll speak with organizations to understand how they do things differently, and we'll be dealing with some of the hotter topics in customer centricity.
00:00:56.640 --> 00:01:10.879
With over 50 recordings, we're delighted to have been accepted by all major podcast platforms and have been recognised by several organisations as providing leading customer experience podcasts.
00:01:12.000 --> 00:01:15.359
But like any customer experience, that's not mine to own.
00:01:15.920 --> 00:01:20.799
That's yours as the recipient to experience and enjoy.
00:01:21.359 --> 00:01:31.120
As someone who's been practicing customer centricity for over 25 years, I know the importance of understanding the customer.
00:01:32.000 --> 00:01:37.599
In that context, you are our customer and it's your expectations that we hope to fulfil.
00:01:38.319 --> 00:01:46.319
So please enjoy the content, find an episode, find a guest that appeals, and take time out to hear what they're saying.
00:01:47.280 --> 00:01:57.599
Many of the voices will be familiar to you as they are leading presenters, trainers, community leaders, but also we find the quieter voices.
00:01:58.799 --> 00:02:02.640
Some of these incredible individuals have such brilliant stories.
00:02:02.959 --> 00:02:08.960
They go about their business in the background, making a difference, and we bring them to you.
00:02:09.919 --> 00:02:15.199
But it is important that this content is a value to you.
00:02:15.680 --> 00:02:35.280
So in the true spirit of customer experience, please feedback if there are any topics that you would like to hear more on, any guests you think we should feature, or if there's any aspects of our podcast series which you feel could be improved, I'd be very grateful to hear from you.
00:02:35.680 --> 00:02:54.000
But for now, we hope you enjoyed.
