SOBRE ESTE EPISÓDIO
Change remains the only constant in hospitality, but today's accelerated pace brings unprecedented opportunities to innovate and differentiate your brand. Technology and AI are enabling streamlined operations and personalized guest experiences that drive loyalty and revenue.
Consumer behavior shifts like mindful drinking trends, for example, present deep challenges but can also open new revenue streams for savvy operators who know how to pivot. In this Keynote from Cornell’s Nolan School of Hotel Administration, we’ll explore successful adaptation strategies that can strengthen your business model and broaden your appeal.
Join industry leader Peter Karpinski from Pyramid Global Hospitality and Cornell Senior Lecturer and industry veteran Douglass Miller as they discuss how to survive and thrive in this rebounding market as well as what it takes to gain competitive advantage. They’ll also share storytelling techniques for reaching today's experience-hungry consumers.
Check out Doug’s Beer Essentials Cornell Certificate Program here
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