ABOUT THIS EPISODE
Most workplace conflict isn’t about strategy, performance, or communication. It’s about broken trust. In this episode of Work Unscripted, Marlo Lyons sits down with researchers and authors Michelle and Dennis Reina who have spent 30+ years studying how trust is built, broken, and rebuilt in organizations.
Michelle and Dennis break down the three essential dimensions of trust: character, communication, and capability. And more importantly, what happens when each one beaks down. In this conversation, you’ll learn:
- The most common ways trust is broken at work (and why it’s usually unintentionally)
- Why small trust breaches compound into major breakdowns
- How to rebuild trust after betrayal without forcing it
- Why self-trust is the foundation of effective leadership
- How to build trust intentionally in remote and hybrid teams
This episode is for leaders, managers, and professionals navigating team dynamics, cross-functional work, and high-stakes conversations.. Because trust is the foundation of everything.
Learn more with the Reina Trust Building® assessment tool: reinatrustbuilding.com/ITS-book
Connect with Marlo Website | LinkedIn | Instagram
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Work Unscripted is produced by the team at Palm Tree Pod Co.
