ABOUT THIS EPISODE
For years, Dean Carter turned down every opportunity to become a CEO, watching the job chew up leaders he respected. He spent that time reinventing the Chief People Officer role instead, and eventually the CEO seat came to him anyway.
Now CEO of Instill after 25 years as a Chief People Officer, including a long run at Patagonia, Dean argues that AI is absorbing the technical core of every senior role, and what's left is the one thing annual reviews and 360 feedback were never built to catch: judgment.
He gets specific about where that shows up in his own leadership, including a meeting where he only called on the loudest voices in the room. He didn't see the blind spot until it was named, and it changed who he called on the next time he ran that meeting. He also draws a hard line on what separates a real AI tool from a relabeled dashboard, and why most of what gets marketed as "AI for HR" doesn't clear that bar.
Now CEO of Instill after 25 years as a Chief People Officer, including a long run at Patagonia, Dean argues that AI is absorbing the technical core of every senior role, and what's left is the one thing annual reviews and 360 feedback were never built to catch: judgment.
He gets specific about where that shows up in his own leadership, including a meeting where he only called on the loudest voices in the room. He didn't see the blind spot until it was named, and it changed who he called on the next time he ran that meeting. He also draws a hard line on what separates a real AI tool from a relabeled dashboard, and why most of what gets marketed as "AI for HR" doesn't clear that bar.
English
United States
TRANSCRIPT 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
SEARCH PAST EPISODES
Search past episodes of Work Tech Weekly.
OTHER EPISODES IN THIS PODCAST
Neil Costa started his career in e-commerce in 1996, well before "candidate experience" was a phrase anyone in HR used. Decades later, running HireClix, he's convinced almost none of them treat their career site like the storefront it's always been.
Neil argues recruitment marketing dollars are …
One of Josh Millet's customers watched their applicant volume nearly double in a year, even while posting fewer jobs, because candidates are now sending AI agents to apply on their behalf, sometimes to roles they don't remember seeing.
Josh, founder and CEO of Criteria Corp, breaks down why a r…
Bjorn Reynolds started Safeguard Global in 2008, running what looked like a global employer of record business years before anyone had a name for the category. Almost two decades later, he's convinced the AI era doesn't lower the bar for what his company needs to get right, it raises it.
Bjorn a…
Scott Maguire spent a decade at RGP before Korn Ferry recruited him to build a practice for interim and project consulting that didn't exist at the firm before. A year in, he's convinced the job comes down to trust, not the resume that got someone hired.
Scott argues emotional intelligence, more…
Kevin Andrews has spent three decades watching HR tech vendors promise to serve small business and then drift upmarket. Now Board Advisor and Chief AI and Transformation Officer at PrismHR and Vensure Employer Solutions, he argues PEO software has held its ground because PEOs sell service plus expe…
Disclaimer: The podcast and artwork embedded on this page are from Rep Cap, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
EDIT
Thank you for helping to keep the podcast database up to date.
