ABOUT THIS EPISODE
For an experienced service tech, working alone can start to feel like proof you've made it. Nobody is shadowing you. Nobody is watching you minute to minute. You can handle the calls.
That's also where you can start getting stagnant.
In this episode of Windshield Time, Chris Elmore challenges technicians to look at the whole craft, not just the technical side of the job.
Technical excellence matters. But so does how you communicate with customers, explain technical information, use your software, manage your truck, follow the process, and continue getting better at the work.
Chris says two things have to happen to improve: you need the courage to seek criticism, and you need to be willing to learn and implement something new because of it.
That is where internal accountability starts.
In this episode:
- Why working on your own can create an "I got this" mindset - Why technical excellence is only part of a service technician's craft - What Chris means when he says to seek criticism instead of waiting for feedback - Why criticism does nothing if you never implement what you learn - How internal accountability changes the way you respond to outside accountability - What to bring into every training session and how to protect your attitude toward learning - Why becoming stagnant gets more dangerous as the knowledge required by the job keeps changing
All episodes: https://www.servextra.com/episodes/
Spotify: https://open.spotify.com/show/5DlsGABopPu9Qq9NNhK4hu
Apple Podcasts: https://podcasts.apple.com/us/podcast/windshield-time/id1386770507
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