ABOUT THIS EPISODE
What if one of the biggest growth opportunities in your organization has been hiding in plain sight?
In this episode, host Julie Develin is joined by global HR analyst Josh Bersin, for a wide-ranging conversation on why frontline work deserves far more strategic attention than it gets. Julie and Josh explore what it really means to build an agile frontline workforce, and discuss some of the key drivers of retention. The conversation also dives into the role of AI as Josh explains where it’s already improving day-to-day work, why managers aren’t going anywhere, and how technology can elevate human leadership when it’s introduced with the right intent.
If you lead people, shape workforce strategy, or influence how work gets done on the front line, this episode is where you need to be.
