ABOUT THIS EPISODE
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Your network can be “up” and still be the thing that slows every cloud migration, security rollout, and AI initiative. From the Lumen booth at the Gartner IT Symposium, we sit down with Scott Yao to get specific about what’s really driving enterprise network complexity: different networking models to the cloud, inside each cloud, and between clouds, plus the operational burden that grows every time you add another workload or provider.
Scott walks us through Lumen’s push to modernize the old telco experience and flip the model from ticket-based provisioning to on-demand, software-defined connectivity. The conversation gets practical fast: pre-provisioning capacity to the destinations enterprises actually use (cloud platforms, GPU and AI farms, SaaS), then exposing that capacity as programmable capabilities so teams can turn services on and off, scale bandwidth, and add destinations in minutes instead of waiting weeks.
AI is the accelerant. When machines talk to machines and data pipelines move petabytes, the network can’t be the bottleneck, and the control plane matters as much as the fiber in the ground. We dig into why orchestration and intent-based operations are becoming mandatory, how Alkira fits into Lumen’s strategy for unified multi-cloud networking, and why security, encryption, and services like DDoS protection need to be built in, not bolted on. You’ll also hear a clear “where do we start?” framework and a real-world example of colo simplification by virtualizing expensive hardware-heavy deployments.
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SHOW NOTES 🔗
TRANSCRIPT 🔗
00:00:04.799 --> 00:00:08.880
And I'm here at the Gartner IT Symposium with Lumen at the Lumen booth.
00:00:09.039 --> 00:00:10.160
Scott, how are you?
00:00:10.640 --> 00:00:11.279
Fantastic.
00:00:11.359 --> 00:00:12.480
I hope you're having a good show.
00:00:12.880 --> 00:00:16.719
Having a good show, really exciting stuff going on, particularly in your booth.
00:00:16.960 --> 00:00:23.440
For those who may not be familiar with you and the team, how do you describe your role and Lumen these days?
00:00:23.839 --> 00:00:24.160
All right.
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So, first of all, Scott Yao.
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And my role here at Lumen, I have the honor and the privilege to be the product person.
00:00:30.879 --> 00:00:40.960
So, really looking at how we're building out our portfolio of products and capabilities to help our customers connect quick, secure, and effortlessly to all the things that they need to get to.
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Well it sounds so simple.
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There's a lot of complexity behind that.
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Maybe talk about the complexity of enterprise networks these days behind the scenes.
00:00:50.159 --> 00:00:54.479
What are some of the challenges and where are some enterprises falling behind?
00:00:55.119 --> 00:01:04.239
Well, it's really interesting, Evan, because I've had the opportunity in my role to talk to a lot of customers and really understand where the challenges are broadly in the market.
00:01:04.560 --> 00:01:12.799
And one consistent theme that I keep hearing is that I keep hearing Scott, networking is just getting so complex these days.
00:01:13.359 --> 00:01:21.840
We have networking to the cloud, we have networking inside the cloud, and then more and more as we become multi-cloud, we need to network between clouds.
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And each one of those things is separate and different.
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Architectures are getting complex.
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Every time a new cloud is added, a new workload is added.
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There's a lot of work that needs to be done to orchestrate and manage all of that.
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And and really it's it kind of boils down to the fact that connectivity we fix that.
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Like, you know, with enough time, effort, money, you know, routing, optical equipment, etc., we can get the connectivity to work.
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But how to manage and control it?
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That is really where the complexity lies.
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Manage and control, and you know, the old adage, nope, don't touch the network if it's not broken, sadly seems pretty alive and well.
00:02:01.760 --> 00:02:07.920
Why is adding a new cloud in a multi-cloud world or a new app, why is it still so complicated?
00:02:08.240 --> 00:02:19.840
Well, Evan, part of it is because the technologies that are used for networking inside the cloud is just fundamentally different than networking to the cloud in traditional enterprise WAN.
00:02:20.319 --> 00:02:27.680
And one of the things that we're doing here on Lumen is we're actually modernizing and transforming that entire experience.
00:02:27.919 --> 00:02:46.719
And if we think about what I would call the legacy telco world, this was a world where a customer would pick up the phone or maybe email their account rep, they would talk about a circuit that they need from point A to point B, and then that would get provisioning in arrears of that border.
00:02:46.960 --> 00:03:08.960
And one of the things that we're doing is really taking and flipping that upside down and looking at how can we pre-provision and pre-deploy networking capacity to all of the places and destinations that our customers need to get to, whether it's cloud platforms, AI farms, neo cloud, SaaS platforms.
00:03:09.199 --> 00:03:10.000
That's number one.
00:03:10.159 --> 00:03:21.919
And then number two, how do we take all of that capability and turn it from physical hardware assets to programmable software-defined capabilities?
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Between those two things, we can now create experiences where customers can on demand digitally procure networking capability.
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They can turn it on and off however they want to, they can scale it up and scale down, they can add destinations.
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What used to take weeks and months can now be done in minutes.
00:03:40.080 --> 00:03:41.599
Wow, that's really exciting.
00:03:41.680 --> 00:03:49.439
And talk about what impact AI is having in terms of the opportunity, but also the challenges it it places on the network, your network.
00:03:49.840 --> 00:03:50.879
Oh, absolutely.
00:03:51.280 --> 00:03:59.439
The interesting thing about AI is it has fundamentally exposed a lot of the underlying challenges in networking.
00:03:59.520 --> 00:04:04.879
And a lot of what I talked about, those challenges existed for years, somewhat argued, decades.
00:04:05.439 --> 00:04:14.319
But now that we have machines talking to machines, the network needs to evolve at the pace that those machines and workflows need it to.
00:04:14.479 --> 00:04:17.040
We cannot allow the network to be a bottleneck.
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And so that really has transformed and accelerated the work to program the network, to identify the network, so that agents can also influence and really define what the connectivity models need to look like.
00:04:31.279 --> 00:04:37.439
So there's a lot of that that's happening, and it's the scale at the same time, I think, is another aspect I talked about.
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We talk about the demand on the network for collaboration or typical data access from a human to machine.
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That's very limited.
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We're talking about training models and AI.
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We're talking about petabytes of data that need to move across the network.
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So the scale of what we're doing is just immense.
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We're putting a tremendous amount of fiber capacity in the ground.
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We're on track to get about 58 million fiber miles of network deployed just to the United States.
00:05:03.920 --> 00:05:04.800
That's phenomenal.
00:05:05.120 --> 00:05:09.120
So this idea of a programmable network has been a vision for some time.
00:05:09.279 --> 00:05:11.120
It looks like it's coming into reality.
00:05:11.360 --> 00:05:17.920
Talk about how it's coming into reality and the impact it'll have on the IT teams, you know, managing all this complexity.
00:05:18.319 --> 00:05:18.800
Absolutely.
00:05:18.879 --> 00:05:21.279
So I think, Evan, there's sort of two aspects to it.
00:05:21.600 --> 00:05:28.079
One is, well, in order for the network to be programmable, we have to enable it to be programmed.
00:05:28.240 --> 00:05:33.040
So we have to take those physical assets and allow them to be software addressable.
00:05:33.439 --> 00:05:34.800
So that's sort of the first step.
00:05:35.040 --> 00:05:38.240
The second step is we need to have the right control plane.
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We need to have the right capability to orchestrate, control, and manage all of those capabilities.
00:05:45.199 --> 00:05:50.879
And that, Evan, is really where the Alkira technology starts to become a big part of our strategy.
00:05:51.120 --> 00:06:02.000
Here at Lumen, our strategy is to actually take all of our existing digital capabilities that we have today and bring them into the Alkira control plane.
00:06:02.240 --> 00:06:19.519
We feel that will give our customers a tremendous benefit because whether they're going through the cloud, between clouds, or inside the cloud, they will now have a common way that they can orchestrate and manage their connectivity, their security, their segmentation, all the things.
00:06:25.600 --> 00:06:29.680
But every large enterprise I've talked to is running with multiple clouds at once.
00:06:29.759 --> 00:06:34.240
So I imagine this is a big opportunity and solution for you to help with.
00:06:34.639 --> 00:06:41.120
I do have an think multi-cloud is is here to stay, but it's it's not just a multi-hyperscaler cloud.
00:06:41.279 --> 00:06:49.920
It's also neo-clouds, GPU farms, and mission-specific clouds that may be used for data warehousing or other SaaS type applications.
00:06:50.000 --> 00:06:54.560
So multi-cloud is definitely here to stay, and I actually see that accelerating more than not.
00:06:55.199 --> 00:07:00.639
And you guys know a thing or two about security, securing end-to-end networks and encryption and data protection.
00:07:00.879 --> 00:07:05.759
How do you think about data security in this new world of all this data everywhere all at once?
00:07:06.160 --> 00:07:09.680
Well, we can't really talk about connectivity without security.
00:07:09.839 --> 00:07:20.079
Particularly these days, there's a lot happening here, and just the time to exposure is reducing so much that securing this networking infrastructure, it is part and parcel to our strategy.
00:07:20.240 --> 00:07:21.680
We we believe it to be critical.
00:07:21.920 --> 00:07:24.000
We really think about this along sort of two lenses.
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One is securing our own network and making sure that our network infrastructure itself is secure.
00:07:30.399 --> 00:07:47.759
The second is how we can offer security capabilities to our customers so that they can add security services, whether it's a virtual firewall that can be run in line or our Lumen Defender and DDoS services that can be added onto internet connectivity.
00:07:47.920 --> 00:07:54.639
So more and more you're going to see security capabilities as part of our portfolio and how we expand our reach in that area.
00:07:54.959 --> 00:07:55.279
Brilliant.
00:07:55.439 --> 00:08:06.319
And so you have thousands of customers, so I don't want you to have to pick any favorite children, but are there any anecdotes or customer stories you can walk through, maybe with Al Kier on the networking side?
00:08:06.639 --> 00:08:10.000
I think the uh, you know, change the names of protect the innocent here.
00:08:10.079 --> 00:08:14.639
So I'm not 100% sure which names I can use, but I'll probably talk in abstract.
00:08:14.720 --> 00:08:25.199
So we have quite a few customer use cases, and I think they fall evident in a couple of different categories, but one that I'll touch on here is really around what we call colo simplification.
00:08:25.439 --> 00:08:33.840
And historically, a large enterprise may actually procure anywhere between one and a half to ten million dollars of physical equipment.
00:08:34.080 --> 00:08:34.320
Wow.
00:08:34.559 --> 00:08:44.720
You're gonna spend that much money before one bit can go across the network, and they will physically deploy that in a co-location facility and then actually deploy their enterprise network there.
00:08:44.799 --> 00:08:50.639
And of course, that is capital intensive, takes a lot of time to do that, and it's also operationally complex.
00:08:50.799 --> 00:08:56.720
And so one of the big use cases that we're seeing quite a bit of success with is to virtualize all of that.
00:08:56.879 --> 00:09:13.679
So with the combination of Lumen and Alcura, we can actually virtualize that entire colo experience, move it into the cloud quick, secure, and effortlessly, but on top of that, provide a level of enterprise scale that is not dependent on physical hardware infrastructure anymore.
00:09:13.919 --> 00:09:15.519
So it really scales with the cloud.
00:09:15.919 --> 00:09:16.480
Fantastic.
00:09:16.639 --> 00:09:19.919
Well, you've been pushing the software-defined network for so long.
00:09:20.000 --> 00:09:21.360
It's great to see it's here.
00:09:21.679 --> 00:09:23.039
How do companies get started?
00:09:23.120 --> 00:09:27.120
Maybe they have a lot of legacy providers or legacy technologies.
00:09:27.440 --> 00:09:30.480
What's the the best first step to get going with Lumen?
00:09:31.519 --> 00:09:36.320
So, you know, I think this is one of the challenging parts is you know, where do I start?
00:09:36.399 --> 00:09:39.440
And I I'm really a big fan of just sort of keep it simple.
00:09:39.759 --> 00:09:45.200
And so, you know, what I usually advise is to take a look back at the last quarter or maybe the last two quarters.
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What business objective was slowed down because the network couldn't adapt fast enough?
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You know, was it onboarding a partner?
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Was it a merger and acquisition?
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Was it deploying a piece of security technology to allow for remote access for employees?
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Pick one and we can work together how we can virtualize that, how we can automate it, how we can scale it and really bring it into this digital networking platform.
00:10:09.440 --> 00:10:20.159
You know, Evan, one of the amazing things is there's about uh half a dozen or so leading use cases that we have, but they all leverage the exact same building blocks underneath.
00:10:20.320 --> 00:10:29.200
And what that means is once we can prove value with the first use case, looking at the second, third, and fourth is really just reassembling the same building blocks in different ways.
00:10:29.360 --> 00:10:33.120
There's not a lot of recertification and validation that needs to happen.
00:10:33.519 --> 00:10:34.080
Fantastic.
00:10:34.240 --> 00:10:38.559
So you have so much technology on hand today, but can you give us a peek into the future?
00:10:38.720 --> 00:10:43.679
What are you excited about either on the roadmap or over the next few months or a year?
00:10:44.159 --> 00:10:47.679
Well, you know, we're really excited about a lot of things that we're doing.
00:10:47.759 --> 00:10:50.000
And of course, we're on the bleeding edge in a couple of different areas.
00:10:50.080 --> 00:10:57.279
So I don't know that I want to leak the roadmap too much here, but suffice it to say that there are areas in security that we're investing heavily in.
00:10:57.360 --> 00:10:59.360
So you're gonna see a little bit more from us there.
00:10:59.600 --> 00:11:02.480
Of course, 800 gig is on the horizon.
00:11:02.720 --> 00:11:02.960
Wow.
00:11:03.039 --> 00:11:06.000
So we're having some big investments there as well.
00:11:06.320 --> 00:11:24.240
And when we look at our NAS portfolio, a lot of use cases and capabilities have really taped what Alcura brings to the table from intent-based networking, orchestration, and cloud native networking, blending that with our existing digital portfolio, you're gonna see a lot more variability and reach there as well.
00:11:24.639 --> 00:11:25.440
Can't wait to see it.
00:11:25.519 --> 00:11:27.519
Well, congratulations on a great Gartner expo.
00:11:27.679 --> 00:11:30.080
You have who's who here, including Lumen.
00:11:30.159 --> 00:11:31.440
So uh onwards and upwards.
00:11:31.759 --> 00:11:32.240
Absolutely.
00:11:32.320 --> 00:11:33.120
Thanks for having me.
00:11:33.279 --> 00:11:33.519
Thanks.