ABOUT THIS EPISODE
In this episode of This Month in Fintech, Sasha Pilch sits down with Ximena Aleman, Co-founder and Co-CEO of Prometeo, to unpack what it really takes to build a single banking API across Latin America and the US.
They dig into the realities of cross-border fintech infrastructure, from early workarounds like screen scraping to the impact of Brazil’s open banking movement, and how Prometeo is pushing banks toward API adoption. Ximena also shares lessons from scaling across fragmented markets, raising a Series A during a downturn, and navigating the challenges founders face in LATAM.
They also explore where LATAM fintech could gain ground in the US, from cross-border payments and remittances to new approaches to credit for underserved populations.
Subscribe for more conversations with the builders shaping the future of fintech.
This episode is sponsored by Granola. Try it free for 3 months at granola.ai/thisweekinfintech using code THISWEEKINFINTECH.
Connect with the Hosts & Guest
Sasha Pilch: https://www.linkedin.com/in/sasha-pilch
Ximena Aleman: https://www.linkedin.com/in/ximena-aleman/?locale=en_US
About This Month in Fintech
This Month in Fintech is our premiere showcase podcast. Each month, Sasha Pilch will have a deep 1:1 conversation with the leaders in the fintech arena, exploring questions about the industries next moves, where to focus energies, and how to lead into the next chapters and paradigm shifting technologies change everything again.
SHOW NOTES 🔗
TRANSCRIPT 🔗
00:00:04.639 --> 00:00:10.320
Hello and welcome to the listeners of the This Month in FinTech podcast.
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I'm so happy that you could all join today.
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And I'm very excited to have our guest today, Ximena Aleman, co-founder and co-CEO of Prometeo.
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Hi Ximena, how are you today?
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Hi Sasha.
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Nice to be here.
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Very glad.
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Thanks for having me.
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Happy to join this conversation.
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Great.
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And where in the world are you dialing in from today?
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Well, today I'm dialing in from my hometown, Montevideo, in Uruguay.
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Awesome.
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I'm very excited that you're my first international guest.
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So looking forward to getting into what you do and also a little bit about what's happening in LATAM.
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So to kick it off, initially we met back in 2022 when I was on the investment team at Fin Capital.
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And having previously worked at Cuovo and Plaid, I really liked Prometeo because you seem to be doing a really, really hard thing.
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When I was working at Plaid, I was in sales and it was very easy to confidently say that Plaid has an API that does a really great job of connecting to consumer bank accounts across the US so that their clients can power a number of use cases.
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For example, people can authenticate their Wells Fargo, Bank of America, Chase account in order to connect to Venmo or Cash App and send money to their friends and family.
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Or consumers can authenticate their bank accounts in order to put money into their public.com, stash, m1, crypto.com, Coinbase, or Benjamin accounts.
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But when a prospect would ask if our API could connect to bank accounts globally, or if they if they could use our API to authenticate business and corporate accounts, I started to get nervous that I was going to lose that sale because it's really hard.
00:02:18.000 --> 00:02:27.520
So I'd love to hear from you as to like how you got into this and a little bit about how it happens.
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Well, you know, I I wouldn't say that um how we got to what what we are right now is um completely straightforward, you know.
00:02:40.080 --> 00:02:54.960
And I think it totally makes sense for a PLAD to be US-centric as it is, you know, because the US is such a large, fragmented market that of course it's uh broad enough, you know, large enough.
00:02:54.960 --> 00:03:02.639
Um uh the thing is that like I always think that the context like really frames how we see the world, you know.
00:03:02.639 --> 00:03:07.840
And so I imagine that for SAC, like building plat, it's of course US US.
00:03:07.840 --> 00:03:12.400
Um uh but I I was born in Uruguay and based in Montevideo.
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We are 3.5 million people here, you know.
00:03:14.879 --> 00:03:16.719
So it's a very small market.
00:03:16.719 --> 00:03:19.439
Uh my co-founders are also from Uruguay.
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Uh, we sit between Argentina and Brazil, for those that perhaps are not that familiarized with where Uruguay is in the world.
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Uh, but it's a really, really small market.
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Um, and so um my background is uh communications and and and marketing.
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Um and so how somehow, like after an MBA, like I got to the fintech space, you know, and actually Prometeo is my third startup.
00:03:45.520 --> 00:04:01.759
Um, but from the previous ones, the the two previous ones with my co-founders, we understood the lack of API infrastructure in Uruguay, you know, because the first uh two startups were more based to like attending the local market problems.
00:04:01.759 --> 00:04:26.720
Um and then when we got to the idea of Prometeo, like building this single API across uh countries, across financial institutions, um like it was very um like we understood very firsthand that this was an issue in Uruguay, but at the same time, we understood very firsthand that this was an issue across countries, you know.
00:04:26.720 --> 00:05:03.600
And because Uruguay is such a small market, it made sense to go pan regional from scratch, you know, and so we started thinking about Prometeo as this connectivity layer, unifying financial infrastructures across countries, not just Uruguay or Uruguay and Argentina, which is like the Rio de la Plata space, um, or uh perhaps the South Cone, as you would say with Chile, but actually thinking, okay, uh, which are the problems across the region uh and which are the things that need to be interconnected across the region, you know?
00:05:03.600 --> 00:05:14.639
And so you have like I in in Latin America, like these are global corporations coming to operate to LATAM, you know, like as they operate across the globe.
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But usually when they think about LATAM, they are thinking about Brazil and Mexico, and that's it.
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You know, or Brazil or Mexico, and that's it.
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Or perhaps, perhaps uh Brazil, Mexico, and Colombia, you know.
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And and it's it's like uh it makes sense, you know, it's sound how they are thinking about it because it's in terms of market share.
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Um, but actually there are opportunities in more than 25 other countries, you know.
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And so the idea was what if we can uh take out the friction, you know, if we can simplify the access to all of these markets uh with a swift single integration across them.
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And and I would say that that was the insight that drove Prometeo since the beginning, like thinking about this as a single stop shop for banking API connectivity across the uh the Americas, initially Latin America banks, but uh since uh well over the last two years we have been building product and and um and connectivity uh across the US as well.
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Uh, because it makes sense again, you know, uh we are in a very um like it it's two regions that are interconnected, very close, um commercial-wise, you know, uh, but at the same time it's still fragmented.
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And so it was the same logic all over again.
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Uh, we should unify.
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Excellent.
00:06:43.600 --> 00:06:52.000
And for the listeners, so that we can bring it to life a little bit, can we talk about some of the clients and how they're using your API?
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Um, so some really impressive logos on publicly on your website.
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So you're working with City, JP Morgan, Santander.
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Did they utilize your your API so that their clients can auth vendors before transferring payments?
00:07:07.360 --> 00:07:09.519
Or like how does the flow work?
00:07:10.319 --> 00:07:20.160
Yes, um, so we work with large financial institutions and corporations um basically in the financial space.
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Um how we help them is uh through our API, they can automate access to information, validation of accounts, and payments across the countries that we where we operate.
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Uh as you mentioned, we work uh with two of the five largest banks in the world.
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We also work uh with the largest uh consortium of financial institutions in the world.
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Uh we work uh with the most important uh financial companies in Latin America, uh with the Mexican ACH, uh, with um BCP, which is the largest bank in Peru.
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Uh we work with Rapi, with Mercado Libre, um like to tell uh some of them, um, but mostly trying to help them to automate the access to information and payments uh across financial institutions in in LATAM and the US.
00:08:12.480 --> 00:08:13.439
Excellent.
00:08:13.439 --> 00:08:41.679
And I know it's your secret source, and that's allowed you to like build this epic company that you have built, but thinking back to the days when I was at Platt and it was hard enough to connect to the 14,000 banks and credit unions within the US, let alone the international and corporate bank accounts, which is a whole different kettle of fish in terms of password type, MFA, etc.
00:08:41.679 --> 00:08:50.320
Can you give us a little peek behind the curtain as to how do you connect with these like bigger business accounts?
00:08:51.120 --> 00:08:51.679
Yeah.
00:08:51.679 --> 00:09:04.240
And so I would say that coming from uh an emerging market, uh you create like this DNA, which is uh very adaptable uh and flexible.
00:09:04.240 --> 00:09:21.519
And so I would say that something that uh helped us out uh since the beginning was that we were able to manage different types of connectivity in different countries with different financial institutions.
00:09:21.519 --> 00:09:23.919
And so we were very adaptable, you know.
00:09:23.919 --> 00:09:33.360
Um and so let's go back to when we started, 2018, 2019 actually, uh, there weren't open APIs across Latin America.
00:09:33.360 --> 00:09:46.960
Okay, and so we were doing uh everything very centered around screen scraping, reverse engineering, uh, and that was like the core of our tech capabilities, and we were excellent at it, you know.
00:09:46.960 --> 00:10:12.080
Like I would say that it was one of the highlights of Prometeo, uh, the the capabilities that we have uh doing that, you know, and that was and they were very helpful because they turned us into a relevant player in the space back then, you know, but then uh open banking um appeared in Brazil, you know, and it was such a success.
00:10:12.080 --> 00:10:18.320
And so uh all of a sudden we had like, okay, uh, we can connect to APIs, so let's connect to those APIs.
00:10:18.320 --> 00:10:20.720
How fast can we integrate with these APIs?
00:10:20.720 --> 00:10:50.000
And so now we have the experience of APIs in Brazil, but we keep integrating in uh the other emerging markets through screen scraped uh integrations, but at the same time, like we have like these uh customers coming to us asking us to provide these use cases for them, and so we have uh an increasingly large demand, you know, and more traction uh and more volume.
00:10:50.000 --> 00:10:58.000
And all of a sudden, like, okay, we have this volume that we can offer to these companies, uh, these financial institutions.
00:10:58.000 --> 00:11:06.960
So perhaps they are willing to open the API, their their APIs for us because this can become a new revenue stream for them.
00:11:06.960 --> 00:11:18.960
Uh, and so now we are knocking at the doors of the smaller financial institutions in LATAM, like the smaller ones, not the large ones, but the smaller ones, and telling them, okay, like this is coming, this is happening, you know.
00:11:18.960 --> 00:11:25.679
And we have like all of these uh customers that are using our screen scraped, reverse engineered APIs.
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Are you willing to open your APIs for us?
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And some of them said yes, you know, and so we were able to create like this virtual cycle of moving the demand that we had from screen scraped APIs to open APIs, uh, or not open like open banking APIs, but actually APIs that were open for us because they were closed, but the financial institution uh was willing to open them like a bilateral agreement.
00:11:52.320 --> 00:12:17.519
Uh in some other cases, like we we had like the consent to screen scraped from other financial institutions that didn't have like their APIs, they knew they wouldn't open APIs, but they said, okay, like I can somehow like certify your screen scraping, you know, and so like and all of a sudden like we were having like these multiple layers of connectivity and supporting all of them.
00:12:17.519 --> 00:12:25.279
Um and and that allowed us to have like the scale that we have been able to build.
00:12:26.080 --> 00:12:33.519
It's really interesting that the things that have happened in the US are now happening in Latam.
00:12:33.519 --> 00:12:38.000
So, like when I was early at Quovo, same story.
00:12:38.000 --> 00:12:41.200
We were using various methods to connect.
00:12:41.200 --> 00:12:47.679
Um, screen scraping was like a bit of a dirty word in the US, so we like tried to uh move away from that.
00:12:47.679 --> 00:13:00.080
But as the volume started and the banks were realizing this was a revenue stream for them and it was what their users were demanding, they started to open their APIs.
00:13:00.080 --> 00:13:12.320
But then where it was a smaller institution and they may not have a wall yet, then they would whitelist us so that we could more easily get the data for our customers.
00:13:12.799 --> 00:13:13.279
Yeah.
00:13:13.279 --> 00:13:25.120
Yeah, I I would say that talking with players from other spaces, like the same space but in in other places, um, like you you share same experiences.
00:13:25.120 --> 00:13:29.679
It's been like the same path from I would say for all of us.
00:13:29.679 --> 00:13:48.799
Uh and and and it it's yeah, it's always amazing to see like the same kind of experiences happening, uh, despite like having faced the issues in in very different regions with different um uh uh capabilities and and and tech stacks, you know.
00:13:48.799 --> 00:13:53.679
And like in Europe, the the experience is the same with players that are building API infrastructure.
00:13:53.679 --> 00:14:02.399
You know, we've talked with uh well other companies uh doing that this since 2015 or so, and it's the same.
00:14:02.399 --> 00:14:04.240
And it feels curious.
00:14:05.120 --> 00:14:08.559
It's exciting, it's um opening a lot more opportunities.
00:14:08.559 --> 00:14:13.360
Um and switching gears now to your series A.
00:14:13.360 --> 00:14:22.240
So huge congratulations, um, led by Antler with participation from PayPal Ventures, Samsung Next, and others.
00:14:22.240 --> 00:14:26.000
Um, really exciting and impressive fundraise.
00:14:26.000 --> 00:14:28.960
So, like I'm very, very happy for you.
00:14:28.960 --> 00:14:32.720
What was the fundraising process like for you?
00:14:32.720 --> 00:14:38.480
And it's a bit of a controversial statement, but do you think it would have been different if you were a man?
00:14:42.159 --> 00:14:43.759
Very straightforward.
00:14:43.759 --> 00:14:50.639
Uh okay, um uh okay, let's uh get uh to it.
00:14:50.639 --> 00:15:10.960
Um I'll uh I'll I'll go over the the process uh itself and then I'll I'll uh address how I feel about uh the gender gap in in funding and how it's to fundraise as a um female Latan-based um and uh CEO.
00:15:10.960 --> 00:15:13.360
Um okay, so it was hard.
00:15:13.360 --> 00:15:15.600
It was very hard uh the fundraise.
00:15:15.600 --> 00:15:41.120
Uh back when we started in 2020 to fundraise, uh actually I I we were thinking about fundraising in the second second half of 2023, and we closed a major deal um at the beginning of 2023, um like between the end of the year and and the beginning of the year, and like all of a sudden, like the metrics uh were in a very, very good place.
00:15:41.120 --> 00:15:48.399
The year had closed very good, plus like this new deal, and like everything was starting to come around, you know.
00:15:48.399 --> 00:15:58.159
Like we we knew that we were going to fundraise as you say during 2023, but it was about like which was the better window of opportunity for us.
00:15:58.159 --> 00:16:22.559
And so um like we started to have like this um inbound from from from VCs, you know, from um players like asking about metrics and asking like I I usually have like these sort of catch-ups with different uh investors, you know, just to be around and understand where they are and give them like a glimpse on on where we are, which is sort of standard.
00:16:22.559 --> 00:16:34.799
Uh and so I had a couple of these and they were like really interested in what we were doing, and like they started asking for more information, and so all of a sudden, like it seemed like it was the time.
00:16:34.799 --> 00:16:38.480
And so we decided to let's do it right right now, you know.
00:16:38.480 --> 00:16:42.559
It was like a conversation with um the the other investors.
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Uh, let's go, um, let's prepare the data room, the pitch deck, like let's have everything in place.
00:16:48.799 --> 00:16:56.320
And so this was perhaps early April, um, between March and early April.
00:16:56.320 --> 00:17:12.160
Um and then I kick off like the fundraise, but with this smaller list of I would say, um, yeah, like um your favorite could add value.
00:17:12.160 --> 00:17:13.759
The A players, you know.
00:17:13.759 --> 00:17:29.839
Um and so we were like April, uh sending information, meetings, speech, um uh partners get involved, you know, like going, um introducing customers, and all of a sudden it was like the crypto winter.
00:17:29.839 --> 00:18:04.559
And everything like started to froze, and you could see like how everything was becoming like more delayed and more difficult, and like all of these players like saying no and starting to say, like, okay, we are deciding not to move forward with new investments in LATAM, and like um perhaps not now, like and and so I had scheduled like um um a trip to New York, like to meet some VCs.
00:18:04.559 --> 00:18:11.839
Um, and I met with one of my investors, like the Cometa led our Series A, our Series C.
00:18:11.839 --> 00:18:17.839
Uh it's like uh I would say the most important FinTech VC in Mexico right now.
00:18:17.839 --> 00:18:22.640
Great portfolio, uh symmetric, uh connect habits.
00:18:22.640 --> 00:18:24.079
So like they are great.
00:18:24.079 --> 00:18:25.039
Uh I love them.
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Uh shout outs to Cometa.
00:18:26.720 --> 00:18:46.000
Um but then uh like I was there and we were having breakfast, uh, and so uh um Pepe José Bolaños, he he tells me, like, Sime, I want you to understand that what we will do will be very, very hard.
00:18:46.000 --> 00:19:00.319
Like, you are now fundraising at the worst moment in the market for all of the for all of the ones that are working at this moment in this space, like this is the toughest time ever.
00:19:00.319 --> 00:19:06.559
And wow, for me, it was like, okay, let's move on.
00:19:06.559 --> 00:19:08.720
Next meeting, you know?
00:19:08.720 --> 00:19:14.000
And so yeah, yeah, we wouldn't we couldn't back down, you know.
00:19:14.000 --> 00:19:20.079
It was uh um, and so we continued fundraising, and we have like great metrics.
00:19:20.079 --> 00:19:23.519
Um, we were growing very, very good.
00:19:23.519 --> 00:19:26.960
Um, most of our revenue was coming from the US.
00:19:26.960 --> 00:19:35.359
Um, like it was from these very large customers, uh, with great avenues of expansion into each of the accounts.
00:19:35.359 --> 00:19:40.880
Um and all of a sudden, like I was just getting no's, you know.
00:19:40.880 --> 00:19:44.160
And it was one after the other, after the other.
00:19:44.160 --> 00:19:46.000
Uh, it was really hard.
00:19:46.000 --> 00:19:50.960
Um, but at the same time, like I knew that I had something very, very valuable.
00:19:50.960 --> 00:19:53.119
Like this was a great asset.
00:19:53.119 --> 00:19:57.039
Um like that's what I believe about Prometeo, you know.
00:19:57.039 --> 00:20:05.359
But uh especially back then, like everything seemed like if this wasn't the context, there wouldn't be a no for this.
00:20:05.680 --> 00:20:06.640
Totally, yeah.
00:20:06.640 --> 00:20:15.680
I remember I remember seeing your deck and the the logos, the revenue, and I was like, in a different climate, this is a no-brainer for a Series A.
00:20:15.680 --> 00:20:20.319
But just really unfortunate timing that the crypto winter was happening.
00:20:20.319 --> 00:20:28.880
And during that time, a lot of VCs were like pulling back on risk in every type of the every sense.
00:20:28.880 --> 00:20:39.279
And unfortunately, uh back then, female fintech fintech founders had 2% venture funding of the whole market, so very low.
00:20:39.279 --> 00:20:42.640
And then during that crypto winter, it went down to 1%.
00:20:42.640 --> 00:20:45.680
So we went backwards during that time.
00:20:45.680 --> 00:20:49.680
So it's even more impressive that you you were able to raise.
00:20:49.680 --> 00:20:50.799
So congratulations.
00:20:51.119 --> 00:20:51.839
Yeah, thank you.
00:20:51.839 --> 00:20:52.319
Thank you.
00:20:52.319 --> 00:20:57.680
I remember seeing like the statistic that statistic, and it was like overwhelming, you know.
00:20:57.680 --> 00:21:08.559
Um, and and uh and like I remember feeling not that alone, you know, uh like doing this uh against all odds against all odds.
00:21:08.559 --> 00:21:28.160
Um but yeah, uh I would say that by September uh we were in a different place, you know, like uh we had already um like signed the termships and uh we moved on to the final phase of the of the round, which is documents and due diligence.
00:21:28.160 --> 00:21:35.279
Um and and it turned out to be in a great place with great great players uh backing us, very happy about the outcome.
00:21:35.279 --> 00:21:36.559
It was tough, you know.
00:21:36.559 --> 00:21:45.599
Uh it uh we needed to be very resilient and and persevere on what we were doing, uh, but we were able to do so.
00:21:45.599 --> 00:21:59.759
Um and then uh I would say to the second part of your question, uh which I think um it's always there, I would say that of course I've had like different reactions to me.
00:21:59.759 --> 00:22:11.119
Uh some not as polite as I would expect, you know, or like m perhaps more gender gender-driven, you know, like I would feel uh that there was an issue there.
00:22:11.119 --> 00:22:18.559
I wouldn't say that that's the case, you know, like that's not how I feel whenever I enter to pitch at ABC like anywhere.
00:22:18.559 --> 00:22:25.519
Yeah, you know, like not in San Paulo, not in Mexico or in Nueva York and San Francisco.
00:22:25.519 --> 00:22:27.519
Uh that's not the case.
00:22:27.519 --> 00:22:32.559
But definitely I think that there is a systemic problem, you know.
00:22:32.559 --> 00:22:50.000
Uh and and like we cannot not like we can it's obvious, it's not something that we cannot recognize, you know, like because the statistics are there, and because whenever I enter to a room, I I can notice that I'm the only female, you know.
00:22:50.000 --> 00:23:01.680
Um wherever I go to a like a large event involving investors, involving fundraising, diners, like uh I I would say that we are less than 10%, always.
00:23:01.680 --> 00:23:07.839
You know, and so uh the reality is there and we get less funding, you know.
00:23:07.839 --> 00:23:34.160
Um and what I would say that I've always been very uh like uh very um or or I've become more self-aware, you know, it's about uh which is which are the the the small interactions that uh uh provide less credibility, you know, because I think that that's where where the issue is right now.
00:23:34.160 --> 00:23:37.680
It's not about the company, it's not about the asset that you're creating.
00:23:37.680 --> 00:23:44.960
It's not like they are not like they are not believing you, you know, it's not it's not about that.
00:23:44.960 --> 00:23:58.799
But I think that there are third gender things, you know, like about how the other person believes a CEO is embodied.
00:23:58.799 --> 00:24:08.000
You know, if I see you, do you do I believe that you are the CEO that will uh push this company to a unicorn?
00:24:08.000 --> 00:24:13.680
And and I think that that's the question where I I struggle to answer, you know.
00:24:13.680 --> 00:24:22.240
Uh like I don't know if I really portray for them that CEO, though I believe that I am the one, you know.
00:24:22.240 --> 00:24:31.279
Uh, but it's like which are the signals that that embody that CEO and if I can project that for them.
00:24:32.160 --> 00:24:33.599
Yeah, I totally agree.
00:24:33.599 --> 00:24:47.039
And I think that a lot of it is unconscious bias, it's no one's fault, it's conditioning that we've had over, you know, hundreds of years of seeing men be that billion-dollar CEO.
00:24:47.039 --> 00:24:56.799
And my belief is that that there's a lot of things that are out of our control and that are slowly getting better as we progress as a society.
00:24:56.799 --> 00:25:04.960
But one of the things that's within our control is having more women around the investment committee decision-making table.
00:25:04.960 --> 00:25:19.359
Um, that's one of the reasons personally that I went and became a VC so that I could back more women and I backed female, I backed five female co-founders over the seven deals I did in two years at Fin Capital.
00:25:19.359 --> 00:25:35.920
Um, but I would just really encourage everyone that's listening um to get into Ventor if you um are thinking about it and you're a woman, and please send me if you would like any help and and if I could be helpful.
00:25:35.920 --> 00:25:37.759
Um okay, great.
00:25:37.759 --> 00:25:39.599
So we don't have that much time left.
00:25:39.599 --> 00:25:44.640
So moving on to the Latam fintech scene.
00:25:44.640 --> 00:25:54.319
So um I lived in Mexico last year when I was changing over my visa in order to come move back to New York, and new bank was everywhere.
00:25:54.319 --> 00:26:01.759
Um and now I've seen that they're coming to the US, and I would I'm curious on your thoughts of how they're gonna go.
00:26:01.759 --> 00:26:14.319
Um, just considering so many other international neo banks have tried the US, it's pretty timely considering there was a Wall Street Journal article last week that Monzo is retreating again from the US.
00:26:14.319 --> 00:26:18.160
Um, N26 left, Revolute isn't doing that much here.
00:26:18.160 --> 00:26:30.799
So, do you think that Chime and Current are gonna continue to be the dominant US players, or will New Bank have a chance considering that they can serve the Spanish and Portuguese-speaking populations of the US?
00:26:31.200 --> 00:26:34.400
And I think that that's the key, you know, the Spanish-speaking population.
00:26:34.400 --> 00:26:45.039
Uh, and I think that if they are able to replicate the success that they have had in Brazil, um I have no doubts about their capabilities of execution, you know.
00:26:45.039 --> 00:26:54.880
Uh, I think it's one of the things the companies that have executed better consistently in Latin America uh for years.
00:26:54.880 --> 00:27:32.640
And and and and what we see is the result of a very, very um uh excellent execution, similar to Mercado Libre, you know, like the companies that made it, the Latin companies that make it to IBO, they are wow companies, you know, uh because it's not easy, you know, and once that you are in the space like trying to replicate that and you witness how difficult it is firsthand, you create um uh uh well uh a level of admiration for those those teams, those CEOs that are able to accomplish that.
00:27:32.640 --> 00:27:55.359
Um I think that um having like uh the the experience from um David Veles and both Marcos Alperin, um I the the like uh it's uh it's very epic, you know, uh and and I think that it's not epic just because of the result, but because actually they've built very solid companies.
00:27:55.359 --> 00:28:17.680
Um and uh the customer uh uh support levels that Nubank have has it's recognized for is because they've changed uh the expectation about financial institutions in Latin America, across countries, you know, like they are widely recognized as uh uh uh as excellence.
00:28:17.680 --> 00:28:23.119
Uh as it's a brand that embodies customer support excellence, which I think is great.
00:28:23.119 --> 00:28:49.519
Um and uh and so I think that many companies like they've become the main the benchmark for a lot of other companies in the space to try to replicate the NPS levels, uh the the the metrics that they have, which is I think it's great for the ecosystem, you know because in in Latin America exactly, exactly, and and customer support in Latin America and financial institutions has been always terrible.
00:28:49.519 --> 00:29:00.240
Uh and so try to create like that sort of system or being able to create that systemic change uh in the industry, I think it's it's amazing.
00:29:00.240 --> 00:29:04.480
And I think that there's space uh for them to do so in the US.
00:29:05.200 --> 00:29:20.880
Any other Latin fintechs that our audience should be aware of, um, especially if they uh expand to the US, you know, that could be like a very good like opportunity for some of our listeners to maybe work at one of those.
00:29:20.880 --> 00:29:24.400
For example, DLocal seems to be doing a lot.
00:29:24.400 --> 00:29:26.720
Yes, from Tail for Medale.
00:29:26.720 --> 00:29:34.160
I know you're hiring a um a sales role, so for the listeners, that's a huge opportunity.
00:29:34.160 --> 00:29:38.720
Um, so much greenfield, especially if you have a bank rolodex of contacts.
00:29:38.720 --> 00:29:43.599
So um definitely reach out if you're interested in that role, anyone that's listening.
00:29:44.480 --> 00:29:45.359
Uh thanks.
00:29:45.359 --> 00:29:53.359
Um yeah, I think that um there are companies that have uh opportunities in the US market.
00:29:53.359 --> 00:30:01.200
Uh, of course, we we are seeing a lot of action in the cross-border payments and remittances space, which is logic.
00:30:01.200 --> 00:30:10.720
Uh, I think it's like uh some that that's a space that is very hot right now, and I think that will grow a lot uh in in the upcoming years.
00:30:10.720 --> 00:30:20.160
Um, I think that uh then um definitely uh there's a lot that has it's been done in the infrastructure space.
00:30:20.160 --> 00:30:27.279
Um uh not just um banking APIs, also um stable coins, for instance.
00:30:27.279 --> 00:30:33.599
I think it's very, very hot, a lot of opportunity around that, um, which I think is it's great.
00:30:33.599 --> 00:30:55.599
Um and and then I would say that um I don't think anyone from Latan has tackled the lending space in the US, though I believe that there might be opportunities, especially in the Spanish-speaking uh in the Latino-based population.
00:30:55.599 --> 00:31:10.559
Um, I think that um there might be opportunities in which there's data in LATAM that you can process in order to provide better options for that particular population.
00:31:10.559 --> 00:31:20.000
Um and and like revenue-based uh scoring, revenue-based lending.
00:31:20.000 --> 00:31:23.039
I think that that's uh an interesting space as well.
00:31:23.039 --> 00:31:26.559
Uh, and there's a lot that can be built around that.
00:31:27.039 --> 00:31:28.319
Yeah, I totally agree.
00:31:28.319 --> 00:31:44.720
Like I lived in New York for seven years, went to Mexico and for 18 months, and came back and it's like I don't exist as a person, and to try and get approved for the apartment that I live in, I had to get a guarantor.
00:31:44.720 --> 00:31:52.799
So I think that there's definitely opportunity in the US for different types of underwriting for foreigners.
00:31:52.799 --> 00:31:55.039
Um, great.
00:31:55.039 --> 00:31:57.279
Well, we're actually at time already.
00:31:57.279 --> 00:31:58.559
That went really fast.
00:31:58.559 --> 00:32:02.799
Um, but we're gonna end on the final we did.
00:32:02.799 --> 00:32:03.519
We had a lot.
00:32:03.519 --> 00:32:07.279
Yeah, I'm gonna end on the final fun question that I ask all the guests.
00:32:07.279 --> 00:32:09.440
So, what is your favorite book?
00:32:09.440 --> 00:32:14.079
Firstly, personal, and it can be fiction or non-fiction, and then a professional one.
00:32:15.200 --> 00:32:17.680
Um, okay.
00:32:17.680 --> 00:32:25.839
Uh, so there's one which I think is personal but also professional, uh, which I love.
00:32:25.839 --> 00:32:35.200
Um, is from a Chilean uh scientist, neuroscientist, uh, which is called Umberto Maturana.
00:32:35.200 --> 00:32:50.079
Uh the book is called um in Spanish, Del Ser al Acer, which I would translate uh very unpolishly, like from being to doing, like something like that, but it's it doesn't translate as well.
00:32:50.079 --> 00:33:08.000
Uh but basically um he studied like uh he was an epistemologist, uh so he studied like how do we as humans perceive everything and how like everything is being perceived by someone which is the body.
00:33:08.000 --> 00:33:14.160
You know, like me through my body, I'm perceiving whatever it's outside.
00:33:14.160 --> 00:33:20.079
And so whatever it's outside is basically a proxy of me, you know.
00:33:20.079 --> 00:33:33.200
Uh and so like being able to understand your own knowledge processes and being self-aware about how it's that you are thinking, you know, for me has been transformational transformational, you know.
00:33:33.200 --> 00:33:59.279
Like I've, for instance, always struggled to exercise, like historically, and since like I understood like the impact that it had in my body and in how like I would face the rest of the day mentally, from a mental perspective, like I exercise a lot, you know, and so like from that small things, you know, to actually being much more aware of your own thinking path.
00:33:59.279 --> 00:34:01.680
Um, and so like I I love it.
00:34:01.680 --> 00:34:06.000
Um and then I I always uh read a lot of poetry.
00:34:06.000 --> 00:34:07.359
I love poetry.
00:34:07.359 --> 00:34:14.880
Um and I'm particularly fond right now of an Argentinian poet, which is called Roberto Juarroz.
00:34:14.880 --> 00:34:28.400
Um and so I would recommend a little bit of poetry from Roberto Juarroz, and then a little bit of uh Chilean epistemologist, uh this Chilean epistemologist, Umberto Maturena.
00:34:28.400 --> 00:34:30.800
Very Latam based.
00:34:31.119 --> 00:34:54.960
Very Latam based, very very um fitting, and I totally agree with like the science behind that book, our thoughts become our reality, and it's like scientifically proven that exercising can completely shift your mood, and it's something that I've been getting into, like religiously doing yoga every day, and it's totally made significant changes in my life.
00:34:54.960 --> 00:34:56.159
Um, great.
00:34:56.159 --> 00:34:58.079
Well, thank you so much, Ximena.
00:34:58.079 --> 00:34:59.920
It was lovely to have you.
00:34:59.920 --> 00:35:04.800
Um, and thank you to all the listeners of the This Month Infintech podcast.
00:35:04.800 --> 00:35:12.559
You can listen to our podcast wherever you get your podcasts, Spotify, um, Apple, etc.
00:35:12.559 --> 00:35:16.639
Um, and please subscribe and like, that would be really helpful for us.
00:35:16.639 --> 00:35:17.199
Great.
00:35:17.199 --> 00:35:18.480
Thanks, everyone.
00:35:18.480 --> 00:35:19.840
Thank you, Assa.
00:35:19.840 --> 00:35:21.119
Bye bye.