[Music] hey there everybody thanks so much for joining us on this month's episode of the work with purpose podcast I'm glad that you're here I'm your host Randy Mahoney Jr and I want to welcome you on this month's episode if you are new to our podcast we are a seasonal career podcast in the goal of each episode um in uh during the time that we're on our podcast season is that we really want to help you go from career confused to being more of a purposeful person and um I'll talk about that in a second but move from career- confused to being a purposeful person in uh the career aspect of your life and other aspects of your life as well and we try to do all that uh by giving you advice education and encouragement for uh your career journey and we try to package all that in about 20 to 30 minute episodes again while we're um in our podcast Seasons so um if you're new to our uh if you're new to our podcast I want to welcome you again thanks for being with us um here on this month's episode as we get started into uh this month's topic I'm excited to bring it to you uh it's actually the start of a two-part series and um Let me show this up on my screen so today uh we're going to start to talk about your skills and abilities your skills and abilities part one so I'm excited to kind of talk you through uh where where we're going to go on this topic so um let's go ahead and get right into it so as you're uh looking on uh the screen here I want to say to you as well um if you are um wanting to get some of this uh information and things like that um you can connect with our podcast you can uh download and get uh connected with us in your favorite podcast app or on Apple and Spotify and things like that but then also uh we um you know we have a YouTube version of our show and that's uh we have a video version as well you can find us on YouTube just search for the work with purpose podcast all right so get right back into our topic your skills and abilities part one the first place that I wanted to bring you um on this topic was um you know really talking about the differences between skills and abilities and the reason that I wanted to to do that um as we kind of talk about this topic is because you know as long as I've been um in the eight years or so that I've been working with um young adults and adults teaching and training folks about uh Career Development skills I I realize that the word skills and abilities that can kind of be synonymous and they kind of uh run together and almost kind of be sort of the same thing but I as I was prepping for um this month's podcast episode and was really trying to think about what might serve you and help you as we start this conversation of talking about skills and abilities I want to contend to you and suggest to you that um that skills and abilities are actually uh there's some subtle differences between um between both of those words and I want to kind of walk you through those uh real quick so um let's start with skills when it comes to skills I would say to you that uh a skill is in any area of personal growth strength or personal uh development that you have and maybe you've worked on it um over time and things like that it could also even be uh you might have a skill in a certain technology tool or software or certain processes or procedures and things like that but but in my in my opinion as I've worked with folks on it um over time on helping them in their Career Development I would say to you that a skill and this is why I put it if you're watching the YouTube version of our show I kind of bolded this on the on the slide that I put there is that a skill it might seem like something natural to you um it might seem automatic or things like that but I would say to you that uh it's not necessarily that but I would say to help you understand a skill really think about what are those technology tools those processes those um those areas of growth that you have that it might just feel automatic to you you might uh you might have a natural skill in those um so that's the first part with skill and now on the opposite side of things I want to talk to you about abilities abilities I would say to you are again similar to like we talked like I just talked with you about for skills any kind of area of growth development things like that but I would say the difference that makes an ability um an actual ability is that you've had more specific maybe more intentional training or education on that area of ability if that if that makes sense as I'm kind of talking through it so um an ability easy way to remember it is any type of professional growth or technology tool or process and things like that but you've had more specific intentional training or education on those um on that ability so that's kind of the first part I wanted to start as we talk through skills and abilities it could seem kind of maybe murky or kind of gray of a topic but I wanted to get uh and start with some clear definitions to really try to help you work through this topic um just because as we go in later in this episode I'm going to try to apply skills and abilities as I kind of walked you through here and give you some more um examples of how skills and abilities might show up in a sample job to try to help you as well and then I think we'll kind of wrap this up later in this episode with uh a new segment that we're trying in this season um we'll talk more about that in just a little bit so if you're finding this uh podcast episode and this uh information helpful and encouraging to you I do want to take a quick break and remind you uh before we get back to show um that if you want to stay up to dat with everything that our podcast is doing I do want to invite you to join our newsletter um we send out um a newsletters called the career catchup we send that out once a month uh during the time that we are in our podcast seasons and um that's a great way to kind of help you stay up to date on what are we're doing with our podcast what uh new topics do we have coming up in our episodes other things that we might be working on so if you want to um if you want to join our newsletter you can visit our uh you can visit our website ww pc.com newsletter and that'll give you all the details on how you can join that free newsletter which can come to your uh inbox once a month during the time that we are in our podcast Seasons again to join uh our podcast newsletter visit our website wwpc st.com newsletter and now we can get back to our show
all right welcome back to this month's episode of the work with purpose podcast I'm glad that you are uh joining us here on this month's episode this month we're talking through uh the topic of your skills and abilities part one so far we've covered uh what are some of the differences of uh between skills and abilities I shared with you earlier in this episode those two words aren't necessarily synonymous there are some definite um you know subtleties to those um and so right now as we kind of keep moving along in this month's episode I wanted to think about how could um how could I help you kind of apply your this thinking about you know your own skills and abilities um and really thinking about uh that uh and trying to give you some examples with um some sample jobs and trying to walk through what could be some abilities or some skills with those so to help you with that let me pull up my little slides here again as you're watching us on the YouTube version of our show I do uh want to remind you uh on the video version of our show if you visit our YouTube channel just search for the work with purpose podcast you can see all of our fancy slides and things like that uh on this uh on this example job the one example I wanted to put in front of you for this month's episode trying to help you thinking about skills and abilities is the job of customer service representative so uh this is more of an entry level position that uh can kind of run uh many different fields many different Industries and things like that and the reason I wanted to put this in front of you was uh to really get you again get you thinking about your skills uh and abilities and what that might look like for you so I want to move right on and on my slides actually I mislabeled this so skills that I would tell you that a customer service representative might bring with them so skills more of those um processes procedures that might feel automatic to um to someone as they are going through um you know a job like this you know someone uh someone with skills again uh if you're watching the YouTube version my slides are a little bit mismatched here um but SK that a customer service rep might bring with them you know I thought that for a position like this you know uh customer service rep they might bring knowledge of Windows or Apple operating systems they might bring more professional phone etiquette skills also uh in many uh job openings that I've looked for for customer service reps um I know many many of those postings also could use uh many companies will ask for experience with web-based chat support email writing skills as well so that's can kind of lump together with those professional etiquette skills um also someone in a customer service rep role they might um again might have had uh some you know training might feel natural you know someone uh might naturally have computer research abilities or computer research skills things like that and also someone might have uh you know be a natural you know active listener some of those like listening to understand types of skills so those are a couple again possible skills that a customer service representative might bring with them to a position like this and then again uh if you're watching the video version of our show slides are a little bit mismatched here uh what I've got on there is uh abilities that a customer service rep might bring with them a few abilities that a customer service rep might have um I put on there that um somebody who's professionally in that type of job who might have um you know abilities that they might have been formally trained on or gotten formal experience in might be internal knowledge of your company's product or service things like that usually those types of things are for folks who are in that type of role so that internal knowledge knowledge of your company's policies procedures and things like that um knowledge of your if you're customer service rep not you might have knowledge of your company's phone system or email types of systems I know many customer service rep rols they might uh they might choose to uh their company might choose to work with a vendor for some of those phone systems and things like that so those could be more internal things again internal abilities and again continuing on with abilities something a little bit more subtle that I wanted to put um that that somebody might not think is part of a customer service rep role but um that I think could be a really important ability that a customer service rep might have intentional training or development on on the job or um things like that might be um growing in their in their awareness of how you can solve a problem or solve a specific situation with a customer so a couple examples might be and I put those on the again on the slides on the video version of our show example might be again how you could how a customer service rep might be able to solve a situation with a customer example one was um in in X situation you might know that as a customer service rep knowing your policies and procedures you could offer y solution for that specific role and then the second example I put if you were in Z situation you might know that if you have that z type of situation with a customer that based on your company policy you would need to involve your direct manager just because of the nature of of that so again I hope you found that helpful as a helpful example of thinking about skills thinking about abilities for um for for this example job and um and things like that so again I hope that uh you're finding these examples helpful um thinking about your skills and your abilities with that example job of a customer service representative but before we kind of keep moving along with our episode I want to encourage you with this moment to consider taking a little bit of action and I've got a helpful question that um that might help you um really think about for your current role what are some of your skills and abilities what are some of those you know technology tools or processes that might feel natural to you what are some of those technology tools processes procedures that maybe you've had specific intentional training on and then for your current role I really want you to write down and really think about what those top three skills top three to top five skills and abilities are really want you to really name those and really think about those I'll talk more about why uh that's helpful it could be a helpful action step for you at the very end of our episode when we go when we wrap things up but that would be my encouragement to you in the next couple weeks really think about for your role what are your top three or top five skills and abilities and um really think about those and really try to to name those okay so as we keep moving along here on our here on our work with purpose podcast episode um I hope that you're finding this uh content helpful and encouraging and practical and that's my goal with um with every episode that I have a chance to uh put in front of you guys I want to make sure that you know this is relevant and this is uh giving you practical and encouraging uh advice education and encouragement for your uh career Journey but um as we kind of keep moving along in our episode I do want to take a quick break here and I do want to encourage you if you are finding this information practical and helpful and encouraging for you I want to invite you to do two quick things as we go about uh this episode two quick things as we go through that and the first one is I do want to invite you um if you are connecting with us on your favorite podcast app um I want to invite you to subscribe to our podcast couple ways you can do that um you can find us on uh the YouTube version of our show just uh visit the youtube.com website and search for uh the work withp purpose podcast you can uh subscribe and follow there also you can uh connect with our podcast on your favorite podcast app or on many many different podcasts app on Apple podcast Spotify overcast podchaser audible lots of different places so um that would be the first thing I would encourage you to uh to do if you find this content and this podcast helpful subscribe to our podcast it's really really helpful we appreciate that um and then the second thing I would encourage you is if you're find it helpful um regardless of where you subscribe or follow to our podcast I would invite you to leave a rating or a review of our podcast um asking for you know positive you know constructive reviews you know mo many many stars positive reviews those are great um you know when you leave us a rating or a review um there are many different ways to do that but when you leave us a rating or a review what that does it puts our podcast in this encouraging educational career content in front of new people who might um who might be connecting with us for the first time um so I really would encourage you leave us a rating or a review and then to leave a rating or a review another way to leave a rating or a review easy way to do that you can visit our website ww pc.com feedback and um you can visit that web page to get more specific help on leaving a review making that um as easy as possible for you all right and now let's get back to the
show all right welcome back to this month's episode of the work with purpose podcast um this month we've been talking all about the first part of a two-part series talking about your skills and your abilities so far in this episode I've walked you through what are some of the differences between skills and abilities how are those words kind of different from each other I gave you a couple examples of uh some skills and abilities that might show up in an example job of a customer service representative but as we um get towards the end of this month's episode I want to put in front of you something new that um that I'm doing uh for this podcast season to kind of give you um a takeaway for each episode and that's called the purposeful
[Music] Point all right so as we wrap up this month's episode I want to put in front of you something new uh this season the purposeful Point what that is is I wanted to try to distill down what could be one key idea or takeaway or concept or thing to think about from this month's episode um just because I realize in a lot of our podcast episodes we might cover a lot of different things but uh I want to put the purposeful point of something new in front of you to really distill down uh something to encourage you and help you and get you thinking and moving you towards taking uh some purposeful action about uh about this topic in the weeks and months between now and our next episode so for this episode The purposeful point that um that we have and that I wanted to put in front of you is this as you think about your own career and your own personal professional growth the next couple weeks and months a really great place to start is to really assess and understand your skills and your abilities and when you do that it can help you see where you at right now as a professional and then it can also help you think about what you need to move forward in a positive way so again um for your own career and personal growth a great place to start really and that's what the whole point of this entire episode um this month's episode really getting you to think about what are your skills what are your abilities for your current role and really naming those really understanding where you are right now and that's really important as you think about your career in your professional growth because when you understand where you are that can really help you think about what you might need to move forward in a positive way um in your career uh development all right so that brings us to uh the end of this month's episode that was our purposeful point for uh for this month's episode all about related to your skills and uh your abilities and as we uh get towards the end of this um this episode I want to remind you thank you so much for uh watching and listening to this month's episode um as we kind of wrap up things here um I do want to uh remind you if you find this episode helpful consider connecting with us subscribe and follow us on your favorite podcast app you can um uh subscribe to the video version of our show on YouTube just uh visit YouTube and search for the work withth purpose podcast and you can get the video version of our show as well also you can visit our website wwpc domcom and see um all of the latest updates for our podcast as well again wwpc st.com and as we wrap up this month's episode um I want to end this month's episode uh by reminding you and saying that again my name is Randy Mahoney Jr you've been uh connecting and listening and watching the work with purpose podcast and as we wrap up this episode I want to remind you of two quick things number one you've been made with purpose so work with purpose and then number two is this the best work that you can ever do is to serve someone else with your gifts your skills and your abilities and to do all that for the glory of Jesus Christ I'll see you next time
[Music]
all right welcome back to this month's episode of the work with purpose podcast I'm glad that you are uh joining us here on this month's episode this month we're talking through uh the topic of your skills and abilities part one so far we've covered uh what are some of the differences of uh between skills and abilities I shared with you earlier in this episode those two words aren't necessarily synonymous there are some definite um you know subtleties to those um and so right now as we kind of keep moving along in this month's episode I wanted to think about how could um how could I help you kind of apply your this thinking about you know your own skills and abilities um and really thinking about uh that uh and trying to give you some examples with um some sample jobs and trying to walk through what could be some abilities or some skills with those so to help you with that let me pull up my little slides here again as you're watching us on the YouTube version of our show I do uh want to remind you uh on the video version of our show if you visit our YouTube channel just search for the work with purpose podcast you can see all of our fancy slides and things like that uh on this uh on this example job the one example I wanted to put in front of you for this month's episode trying to help you thinking about skills and abilities is the job of customer service representative so uh this is more of an entry level position that uh can kind of run uh many different fields many different Industries and things like that and the reason I wanted to put this in front of you was uh to really get you again get you thinking about your skills uh and abilities and what that might look like for you so I want to move right on and on my slides actually I mislabeled this so skills that I would tell you that a customer service representative might bring with them so skills more of those um processes procedures that might feel automatic to um to someone as they are going through um you know a job like this you know someone uh someone with skills again uh if you're watching the YouTube version my slides are a little bit mismatched here um but SK that a customer service rep might bring with them you know I thought that for a position like this you know uh customer service rep they might bring knowledge of Windows or Apple operating systems they might bring more professional phone etiquette skills also uh in many uh job openings that I've looked for for customer service reps um I know many many of those postings also could use uh many companies will ask for experience with web-based chat support email writing skills as well so that's can kind of lump together with those professional etiquette skills um also someone in a customer service rep role they might um again might have had uh some you know training might feel natural you know someone uh might naturally have computer research abilities or computer research skills things like that and also someone might have uh you know be a natural you know active listener some of those like listening to understand types of skills so those are a couple again possible skills that a customer service representative might bring with them to a position like this and then again uh if you're watching the video version of our show slides are a little bit mismatched here uh what I've got on there is uh abilities that a customer service rep might bring with them a few abilities that a customer service rep might have um I put on there that um somebody who's professionally in that type of job who might have um you know abilities that they might have been formally trained on or gotten formal experience in might be internal knowledge of your company's product or service things like that usually those types of things are for folks who are in that type of role so that internal knowledge knowledge of your company's policies procedures and things like that um knowledge of your if you're customer service rep not you might have knowledge of your company's phone system or email types of systems I know many customer service rep rols they might uh they might choose to uh their company might choose to work with a vendor for some of those phone systems and things like that so those could be more internal things again internal abilities and again continuing on with abilities something a little bit more subtle that I wanted to put um that that somebody might not think is part of a customer service rep role but um that I think could be a really important ability that a customer service rep might have intentional training or development on on the job or um things like that might be um growing in their in their awareness of how you can solve a problem or solve a specific situation with a customer so a couple examples might be and I put those on the again on the slides on the video version of our show example might be again how you could how a customer service rep might be able to solve a situation with a customer example one was um in in X situation you might know that as a customer service rep knowing your policies and procedures you could offer y solution for that specific role and then the second example I put if you were in Z situation you might know that if you have that z type of situation with a customer that based on your company policy you would need to involve your direct manager just because of the nature of of that so again I hope you found that helpful as a helpful example of thinking about skills thinking about abilities for um for for this example job and um and things like that so again I hope that uh you're finding these examples helpful um thinking about your skills and your abilities with that example job of a customer service representative but before we kind of keep moving along with our episode I want to encourage you with this moment to consider taking a little bit of action and I've got a helpful question that um that might help you um really think about for your current role what are some of your skills and abilities what are some of those you know technology tools or processes that might feel natural to you what are some of those technology tools processes procedures that maybe you've had specific intentional training on and then for your current role I really want you to write down and really think about what those top three skills top three to top five skills and abilities are really want you to really name those and really think about those I'll talk more about why uh that's helpful it could be a helpful action step for you at the very end of our episode when we go when we wrap things up but that would be my encouragement to you in the next couple weeks really think about for your role what are your top three or top five skills and abilities and um really think about those and really try to to name those okay so as we keep moving along here on our here on our work with purpose podcast episode um I hope that you're finding this uh content helpful and encouraging and practical and that's my goal with um with every episode that I have a chance to uh put in front of you guys I want to make sure that you know this is relevant and this is uh giving you practical and encouraging uh advice education and encouragement for your uh career Journey but um as we kind of keep moving along in our episode I do want to take a quick break here and I do want to encourage you if you are finding this information practical and helpful and encouraging for you I want to invite you to do two quick things as we go about uh this episode two quick things as we go through that and the first one is I do want to invite you um if you are connecting with us on your favorite podcast app um I want to invite you to subscribe to our podcast couple ways you can do that um you can find us on uh the YouTube version of our show just uh visit the youtube.com website and search for uh the work withp purpose podcast you can uh subscribe and follow there also you can uh connect with our podcast on your favorite podcast app or on many many different podcasts app on Apple podcast Spotify overcast podchaser audible lots of different places so um that would be the first thing I would encourage you to uh to do if you find this content and this podcast helpful subscribe to our podcast it's really really helpful we appreciate that um and then the second thing I would encourage you is if you're find it helpful um regardless of where you subscribe or follow to our podcast I would invite you to leave a rating or a review of our podcast um asking for you know positive you know constructive reviews you know mo many many stars positive reviews those are great um you know when you leave us a rating or a review um there are many different ways to do that but when you leave us a rating or a review what that does it puts our podcast in this encouraging educational career content in front of new people who might um who might be connecting with us for the first time um so I really would encourage you leave us a rating or a review and then to leave a rating or a review another way to leave a rating or a review easy way to do that you can visit our website ww pc.com feedback and um you can visit that web page to get more specific help on leaving a review making that um as easy as possible for you all right and now let's get back to the
show all right welcome back to this month's episode of the work with purpose podcast um this month we've been talking all about the first part of a two-part series talking about your skills and your abilities so far in this episode I've walked you through what are some of the differences between skills and abilities how are those words kind of different from each other I gave you a couple examples of uh some skills and abilities that might show up in an example job of a customer service representative but as we um get towards the end of this month's episode I want to put in front of you something new that um that I'm doing uh for this podcast season to kind of give you um a takeaway for each episode and that's called the purposeful
[Music] Point all right so as we wrap up this month's episode I want to put in front of you something new uh this season the purposeful Point what that is is I wanted to try to distill down what could be one key idea or takeaway or concept or thing to think about from this month's episode um just because I realize in a lot of our podcast episodes we might cover a lot of different things but uh I want to put the purposeful point of something new in front of you to really distill down uh something to encourage you and help you and get you thinking and moving you towards taking uh some purposeful action about uh about this topic in the weeks and months between now and our next episode so for this episode The purposeful point that um that we have and that I wanted to put in front of you is this as you think about your own career and your own personal professional growth the next couple weeks and months a really great place to start is to really assess and understand your skills and your abilities and when you do that it can help you see where you at right now as a professional and then it can also help you think about what you need to move forward in a positive way so again um for your own career and personal growth a great place to start really and that's what the whole point of this entire episode um this month's episode really getting you to think about what are your skills what are your abilities for your current role and really naming those really understanding where you are right now and that's really important as you think about your career in your professional growth because when you understand where you are that can really help you think about what you might need to move forward in a positive way um in your career uh development all right so that brings us to uh the end of this month's episode that was our purposeful point for uh for this month's episode all about related to your skills and uh your abilities and as we uh get towards the end of this um this episode I want to remind you thank you so much for uh watching and listening to this month's episode um as we kind of wrap up things here um I do want to uh remind you if you find this episode helpful consider connecting with us subscribe and follow us on your favorite podcast app you can um uh subscribe to the video version of our show on YouTube just uh visit YouTube and search for the work withth purpose podcast and you can get the video version of our show as well also you can visit our website wwpc domcom and see um all of the latest updates for our podcast as well again wwpc st.com and as we wrap up this month's episode um I want to end this month's episode uh by reminding you and saying that again my name is Randy Mahoney Jr you've been uh connecting and listening and watching the work with purpose podcast and as we wrap up this episode I want to remind you of two quick things number one you've been made with purpose so work with purpose and then number two is this the best work that you can ever do is to serve someone else with your gifts your skills and your abilities and to do all that for the glory of Jesus Christ I'll see you next time
[Music]
