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Search past episodes of The Truth Decay Podcast: Talking Dollars and Sense with Sara Baker and LaRae McMullen.

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If you’ve ever heard a patient say, “Wait… why do I owe anything?” — congrats, you’ve just discovered what happens when your front desk is operating in a culture of avoidance instead of a culture of accountability. And nothing tanks cash flow faster. In this episode, Sara and LaRae dig into one of…
Dearest dental divas and dinosaurs: you know the sound a denial makes when it hits your desk? It’s the same one your soul makes when you realize this is the third one today. That you weren't ready for. 😩 But here’s the truth: a denial isn’t the end of the world: it’s a test of your systems. The rea…
You know that $25 co-pay you didn’t collect? "Aaaaah, it's okay... we'll just bill you. No big deal!" We hate to tell you, but it is actually kind of a big deal. (sorryyyyyy) Because let's be real, it's probably not just one that you didn't collect — it’s a whole bunch. Amirite? Trust us: do that …
My adorable periodontal party people: Lemme guess. You’ve got a “dedicated” in-house billing person. They know how your office works! They're great! Until the front desk calls in sick… Until your patients start walking in for their appointments... Until the phones start ringing… A…
My enchanting enamel enthusiasts... picture this: you’re slammed. The schedule’s packed. The vibe is busy. But the bank account? …crickets. That “we feel slammed but we can’t make payroll” energy is more common than you think — and it usually means one thing: you’re flying blind on your numbers. I…
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