How Dr. Andrew Bazos Built CrowdRx and Revolutionized Event Medicine

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[SPEAKER_01]: Welcome to the Security Equation Podcast where we break down what it really takes to protect people and complex environments.
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[SPEAKER_01]: Today we're talking about a critical and often overlooked piece of event safety, the intersection of medicine, security and broadband management.
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[SPEAKER_01]: Joining me is esteemed, Dr. Andrew Bezos, founder of CrowdRX.
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[SPEAKER_01]: He's built one of the country's light leading event medical platforms designed specifically for high density, high risk, live environment.
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[SPEAKER_01]: We'll dive into how we got here what he saw missing in traditional event medicine and why security medical teams must operate as one unified system if we're serious about preventing not just responding to incidents.
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[SPEAKER_01]: It's an important one.
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[SPEAKER_01]: So Dr. Bezos, thanks for joining us.
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[SPEAKER_01]: I really appreciate you taking the time.
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[SPEAKER_02]: Thanks for having me, Dan.
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[SPEAKER_01]: You know, let's go, let's go way back.
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[SPEAKER_01]: What originally drew you in a medicine?
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[SPEAKER_02]: I medicine was an area that combined my strength in science, my interest in science with my like for being around people and being social and they combine well there.
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[SPEAKER_02]: You don't have to be social to be a good doctor, but it's helpful and it's held a lot more fun.
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[SPEAKER_02]: And what's your specific practice?
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[SPEAKER_02]: My, I am a board certified orthopedic surgeon with a specialty in sports medicine, knee, and shoulder surgery.
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[SPEAKER_02]: And that's an area where you have healthy people that are moving fast enough to get hurt.
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[SPEAKER_02]: And it's a good group of people to operate on because they generally have the desire and the body to get back after surgery.
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[SPEAKER_01]: But you took a practice where you're in surgery, getting athletes.
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[SPEAKER_01]: amateur professional, whatever, back to the court, back to the field, and then you got very entrepreneurial and said, there's something missing here in the event space.
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[SPEAKER_01]: What led you there?
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[SPEAKER_01]: Yeah, it was a bit lucky.
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[SPEAKER_02]: I wish I could say I had this brilliant idea and I saw this big gap early.
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[SPEAKER_02]: I saw it later.
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[SPEAKER_02]: I trained at Columbia Press Return in the city about a three-way from Yankee Stadium,
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[SPEAKER_02]: And Walt Disney employee had been injured after the eighth inning during a fireworks show Yankee Stadium.
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[SPEAKER_02]: She had a headlasteration, and I heard it was coming from the Yankees.
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[SPEAKER_02]: So I rushed over, and I gave him the red carpet treatment and soda up, and the Yankees.
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[SPEAKER_02]: And at the time, my boss and still one of my close friends Bill Squires was head of operations.
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[SPEAKER_02]: But if I caught on the industry he came down and met me and he gave me tickets for tickets to the California Angel Yankee game so that tells you how long ago that was it was the early 90s I wrote on my handwritten thank you note because my mom always thought me to do that and he called me and had me come in and he said I don't like the doctors here.
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[SPEAKER_02]: You're gonna do this next year
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[SPEAKER_02]: And at the time, I was literally at intern.
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[SPEAKER_02]: I wasn't even licensed yet.
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[SPEAKER_02]: And of course, I said, absolutely.
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[SPEAKER_02]: I'm in.
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[SPEAKER_02]: He gave me the schedule for the next season.
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[SPEAKER_02]: I went to my program director, and they were thrilled to have a relationship with Yankee Stadium in the next year.
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[SPEAKER_02]: I took it with a couple of buddies.
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[SPEAKER_02]: One of the big drivers back then was we were getting paid less than minimum wage in training as doctors.
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[SPEAKER_02]: and given two seats to sit at a Yankee game as a big baseball fan, even on the Red Sox fan, which you, so I would study, watch the games, and it worked out for you, and I kept my eye on the ball, and then there was an MSG TV interaction with MSG, the venue, the next Rangers venue, they recommended me down there, and then the rest is history.
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[SPEAKER_02]: But there was a different kind of
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[SPEAKER_01]: Yeah, I mean, you're providing probably more team services than or was it, or was it crowded?
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[SPEAKER_02]: No, no, it's the contrary, the team doctor was he was a professor at Columbia, he was a friend of Mr. Steinbrainer's at the time.
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[SPEAKER_02]: And we had to come back around, so I worked along with him.
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[SPEAKER_02]: But my main job, and I use that Lucy, because I didn't do a lot back then.
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[SPEAKER_02]: And we can go into that.
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[SPEAKER_02]: But my main job was to organize to have a doctor there to meet the public requirements for a large gathering, which said you need a doctor if you're going to have over 40,000 people.
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[SPEAKER_02]: Right.
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[SPEAKER_02]: But the world was different then.
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[SPEAKER_02]: and have walkie-talkies and something happen, you call the ambulance guys in and that's it.
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[SPEAKER_01]: So you mentioned the gap, when you figured it out, like, what was the gap and what led you to crowd our X?
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[SPEAKER_02]: Well, like many things change, change promotes more change.
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[SPEAKER_02]: And a couple of things happened in my second or third year.
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[SPEAKER_02]: And it fortunately did happen to me, but there was a high profile case with a slow response time to someone having a cardiac event at another venue that I did I do about.
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[SPEAKER_02]: And it got me thinking, gosh, we really should be a little more strategic.
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[SPEAKER_02]: Like a football team and position our guys on the right levels and spread them out and all by the way, what about the defibrillators who's watching those, the Yankees weren't watching those.
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[SPEAKER_02]: And so that's sort of spurred me to take it a little further.
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[SPEAKER_02]: At the time, the regulations were very loose.
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[SPEAKER_02]: To get 50,000 people together, all they said was one doctor, three ambulances, six
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[SPEAKER_02]: And they, I think they still haven't changed the second thing that happened that really spurred a lot of this for everybody and I'm sure on the security side as well is the advent of smartphones.
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[SPEAKER_02]: So before anecdotally gosh, they took a long time to show up or they didn't move me the right way or they went to the wrong exits.
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[SPEAKER_02]: if you're reading a book in section three 15 row four, there's security guys that are reading that book along with you.
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[SPEAKER_02]: So it really had to be on our game to make sure that a rival, you know, a rival times your appropriate chain of command communications and then the sophisticated systems that you know about interface and security and the help and you operations.
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[SPEAKER_01]: That that cardiac at the football that was in in Santa Clara was it.
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[SPEAKER_01]: I was not in Santa Clara.
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[SPEAKER_01]: I was involved in the opening of that stadium and we had that exact scenario.
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[SPEAKER_01]: The response time was great.
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[SPEAKER_01]: We didn't have the elevator program for lockouts.
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[SPEAKER_01]: Yeah.
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[SPEAKER_01]: And this individual ended up on the freight elevator with Medix working on him.
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[SPEAKER_01]: Yeah.
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[SPEAKER_01]: And went up and stood it down.
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[SPEAKER_01]: And, you know, it's one of those learning things when you open a building, you know, not all of those kinks and programming and everything is in place.
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[SPEAKER_01]: So it was an interesting, yeah, we deserve it, right?
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[SPEAKER_02]: We've done a good job in the Genki's.
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[SPEAKER_02]: I have to credit the Genki's, which is my legacy kind, Doug B.H.R.
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[SPEAKER_02]: is there.
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[SPEAKER_02]: It's been my boss there for a long time and we've become,
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[SPEAKER_02]: post friends, but he has made it a point every spring, even when the weather's bad to go out and we do three scenarios, at different parts of the park on announced with full teams there.
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[SPEAKER_02]: And that kind of practice and preparation has been really key.
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[SPEAKER_02]: And he's also been very good about telling us that you need to make sure everything medical
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[SPEAKER_02]: be, you know, for a lack of a better way of the suits that run these places, they have their lanes and they really don't get the medical lane and I really try to make these venues and venue operators understand that part with mixed success.
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[SPEAKER_01]: Well, and that's evolved a lot, right?
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[SPEAKER_01]: Because if you go back in time, security had their line laying in medical had their line.
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[SPEAKER_01]: And I think it's still, there's still opportunity to improve that integration between security teams and medical teams.
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[SPEAKER_01]: How have you found that integration over time?
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[SPEAKER_02]: Well, you said it well with a lens and the analogy I would use is a baseball analogy.
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[SPEAKER_02]: Securities, the center field, or medical is the right field, or the ball is headed to gap.
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[SPEAKER_02]: Who's going to lose their if you're not on the same page and have a plan, have a cut off man, et cetera.
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[SPEAKER_02]: There's going to be harm to the patient.
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[SPEAKER_02]: So I could be a response time because command center did it wrong.
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[SPEAKER_02]: So, they've been a paramedic didn't know the building or with somewhere else.
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[SPEAKER_02]: Everybody has to cover each other and work as a team.
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[SPEAKER_02]: And the people that exploit that, as you know, when it doesn't go well.
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[SPEAKER_02]: When the elevator doesn't work, when the paramedic went to the wrong section, and TV documented in the stadium, cameras get subpoenaed.
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[SPEAKER_02]: The lawyers come in and yeah, it's not about being afraid of liability.
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[SPEAKER_02]: It's ultimately about giving the best patient care and that means a team.
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[SPEAKER_02]: What I've tried to do to alleviate that or ameliorate that is to get the guys our teams to know the security guys, you know at the garden.
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[SPEAKER_02]: I instituted pre-event meetings and we sent a staff member there.
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[SPEAKER_02]: Just laying eyes on somebody, it's saying hi, it's all it takes.
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[SPEAKER_02]: And when something bad's happening, knowing that base, that guy that was nice to be before, in a tense situation, is my friend.
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[SPEAKER_02]: So that's been a big part, and I found, again, venues instituted that's
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[SPEAKER_01]: Well, it becomes even more difficult than those special event venues.
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[SPEAKER_01]: We work with your team, Malad, and San Francisco, the Moscone Center.
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[SPEAKER_01]: And we know where the medical offices are, they know where they are.
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[SPEAKER_01]: But now we overlay this whole different terminology because we're not calling that hall, that hall.
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[SPEAKER_01]: It's not hall-left, it's the keynote room.
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[SPEAKER_01]: Or it's not the XYZ space, it's the expo.
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[SPEAKER_01]: And then I get a direct, your resources into it, where near a booth,
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[SPEAKER_01]: that's got a sponsor name on it.
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[SPEAKER_01]: Well, I don't know that sponsor booth and you don't, your team doesn't know that sponsor booth.
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[SPEAKER_01]: So trying to get our teams on the ground to communicate exactly where are you?
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[SPEAKER_01]: So we can get you the right resources and as timely a man or as possible, is part of that free event exercise now that we go through.
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[SPEAKER_02]: Right, and if you think it's hard in a fixed venue, try it in a standard venue and a farm field in Iowa.
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[SPEAKER_02]: Right.
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[SPEAKER_02]: Where everything is new, you don't have sometimes passageways.
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[SPEAKER_02]: You have temporary stab coming in, even medical.
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[SPEAKER_02]: It's even more important in that setting.
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[SPEAKER_02]: And then obviously, the ultimate challenge in more steer settings like Burning Man, where there's just no reference points.
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[SPEAKER_02]: Right.
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[SPEAKER_02]: And a harsh weather conditions.
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[SPEAKER_02]: So it's a good challenge based on the venue.
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[SPEAKER_01]: We'll come back to some of that stuff.
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[SPEAKER_01]: I'm really interested in kind of the business side here.
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[SPEAKER_01]: But you know, you scaled this business.
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[SPEAKER_01]: I remember, you know, when Cronarx started and I obviously, I knew of you, we met a couple times.
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[SPEAKER_01]: I knew Kirkman Dozo at MSG and Paul Padilla.
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[SPEAKER_01]: And they spoke very highly of you.
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[SPEAKER_01]: you scale crot our x into a national, maybe even an international company that's providing these medical services for all types of events.
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[SPEAKER_01]: You just touch down to special events from the fixed venues, what were your challenges in scaling and some of the stuff that other entrepreneurs might consider?
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[SPEAKER_02]: Well, I really was stymied as we tried to spread out nationally because we're not one country.
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[SPEAKER_02]: We're 50 countries and if you break those states down into counties, we're a lot more than that.
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[SPEAKER_02]: I have a colleague that does this in Amsterdam where there's just one country, one set of rules.
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[SPEAKER_02]: Yeah, here we needed licensed people on the ground everywhere we wanted to go to.
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[SPEAKER_02]: And I immediately recognized that there was one preeminent EMS company out there by the name of American medical response.
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[SPEAKER_02]: It's now global medical response.
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[SPEAKER_02]: And I said, if we could team up with them, they have the shelf space throughout the country.
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[SPEAKER_02]: They have the assets that I need because I'm literally just a doctor.
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[SPEAKER_02]: We could go into existing venues where they work and make them better.
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[SPEAKER_02]: And ironically, or not ironically, the more venues we got, the more experience we got, we took the data driven approach to our coverage, so it made us better.
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[SPEAKER_02]: Just like if I do 100 rotator cups, I'm going to be better on that last rotator cup.
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[SPEAKER_02]: But get 100 serves.
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[SPEAKER_02]: My last service can be better.
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[SPEAKER_02]: So the more we did it, the more data we got, the more we were in demand because when you're setting up, let's say electric zoo on the hot asphalt in New York for 70,000 kids 18 to 24 with alcohol sales.
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[SPEAKER_02]: We knew what to expect in terms of manpower, what we need to do in our tents, what we need for doctors.
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[SPEAKER_02]: The other thing I recognize Dirlay as an orthopedic surgeon who used to sit at those Yankee games, my skill set of setting bones is not really that important in the setting of an acute emergency that the real life-saving events are cardiac.
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[SPEAKER_02]: There are respiratory events, head trauma.
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[SPEAKER_02]: So early on, I made the decision to stop using orthopedic surgeons and move quickly to emergency medical doctors.
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[SPEAKER_02]: Right, we are prepared to give the same care you'd get in the emergency room.
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[SPEAKER_02]: Right, and you were at the farm or wherever the event was taking place.
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[SPEAKER_01]: Yeah, well, talk about the risk and the liability that you took on and doing that.
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[SPEAKER_02]: Sure, it sounds, it sounds riskier than you would think.
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[SPEAKER_02]: Liability in the medical world is making sure that you are conforming to the standards of medical care.
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[SPEAKER_02]: So the public expectation when they go, let's say to an EDM concert in Ohio on a farm, then you send your kid there.
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[SPEAKER_02]: We found that by going three or four times above that level, it's very hard for anybody to say we were violating the standard of care.
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[SPEAKER_02]: We were setting the standard of care and we were exceeding the standard of care.
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[SPEAKER_02]: The other thing we adhere to, there's something called the corporate practice of medicine that a lot of venue operators don't know, that says that if you're providing a doctor to an event,
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[SPEAKER_02]: It has to be a doctor-owned company because the doctor is bound not to making a profit, it's nice to make a profit, but a doctor is bound to his medical expertise and to providing.
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[SPEAKER_02]: adequate and above adequate level of medical expertise to the site without a business decision.
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[SPEAKER_02]: So I'm not going to get a cheaper driver later so I can make more money because I know that's not good medicine and I'm on the hook without my licenses on hook with that.
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[SPEAKER_02]: So that's why we take that approach here at all of our venues.
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[SPEAKER_01]: You touched on.
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[SPEAKER_01]: EDM and some of those, you know, the big events that have a younger demographic.
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[SPEAKER_01]: It's a completely different challenge than a Yankee Stadium or Madison Square Garden, the attendee profile.
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[SPEAKER_01]: The drug influence, talk about the difference of what you had to prepare for, and I think you actually been involved in the industry to help them with standards and to improve what we were seeing when some big events were getting canceled because of drug distribution at their events.
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[SPEAKER_01]: Right.
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[SPEAKER_02]: I think the great example is what happened with us had a live nation venue in Washington,
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[SPEAKER_02]: setting over the Columbia River and a very remote area of Washington where they have a beautiful little community and a little burdensy room that serves all the families in town.
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[SPEAKER_02]: And then come the summer, you have three day festivals come in EDM festivals, you have a country music festivals, you have camping, camping as you know is a whole different animal.
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[SPEAKER_02]: So you have people living there for three days, oftentimes in extreme high heat conditions that are taking care of themselves poorly, and they're getting incorporated with recreational drugs that don't always go along with those conditions.
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[SPEAKER_02]: Right.
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[SPEAKER_02]: So what happened at this live nation event, they were starting to flood the emergency room
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[SPEAKER_02]: basically anybody got sick or how to spike the temperature or their blood pressure drop they're getting into an ambulance and being presented to this tiny emergency room and that's now going to compromise the care of the community and that's what communities do not want to see they that just can't happen.
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[SPEAKER_02]: So they were live nation was looking at having a search hard to put on their ticket to pay for extra personality emergency room.
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[SPEAKER_02]: About that time, I had come up with this plan to keep this more people on the site by bringing the medical care to the site.
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[SPEAKER_02]: That's something you can do now because technology has gotten to the point where equipment is so much smaller, it's so much more affordable.
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[SPEAKER_02]: Doctors are not cheap, but you can get an emergency medicine doctor there for a pretty reasonable price and you're better off getting sick at a concert than you are at your house now because they're all the carriers there and when you think about it, damn what the bad things all happen within a few minutes and even if the hospitals next door by the time you put somebody in an ambulance, they get signed in at emergency room, you may
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[SPEAKER_02]: So very quickly we turned around that live nation problem, the emergency room was spared and patients got better care on site.
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[SPEAKER_01]: Right.
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[SPEAKER_01]: Right.
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[SPEAKER_01]: Talk a little bit about the intersection of medical security and then crowd management.
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[SPEAKER_01]: How involved is your team getting involved in that site planning, you talk about temperature, these different situations, is the medical team getting engaged in kind of the safety side or the crowd management side of the event?
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[SPEAKER_02]: We should be, and some of the great promoters get it, and some of the new promoters don't.
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[SPEAKER_02]: One of the problems we run into, and this is a business issue, medicine is viewed as something that the cost of what we provide drops your profits.
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[SPEAKER_02]: And nobody likes to hear about that.
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[SPEAKER_02]: We're often sort of in the background, but I think the good promoters realize that they're going to lose a lot more profits if
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[SPEAKER_02]: They lose a venue, it loses a concert series, and they're doing the right thing.
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[SPEAKER_02]: So we push some time to get involved in a lot of times the municipality or the promoter will bring us in early again.
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[SPEAKER_02]: We have expertise that can even help the security side.
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[SPEAKER_02]: We know what we're going to expect.
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[SPEAKER_02]: If you tell me the age, alcohol, the venue, site, the population coming, the length of
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[SPEAKER_02]: and the ambient temperatures, we can put that into our formula and have a good idea.
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[SPEAKER_01]: Right.
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[SPEAKER_01]: I think we need to be more data-driven in so many different aspects of the event industry.
21:49.672 --> 21:50.032
[SPEAKER_01]: Yeah.
21:50.152 --> 21:53.758
[SPEAKER_01]: This being what a bum was, was your team involved in after-world?
21:54.960 --> 21:56.101
[SPEAKER_02]: We were not.
21:56.362 --> 22:00.688
[SPEAKER_02]: And that's a, you know, great example of where I think
22:01.259 --> 22:05.805
[SPEAKER_02]: But there were several breakdowns, a medical got caught behind the eight fall.
22:06.606 --> 22:11.012
[SPEAKER_02]: And security, you know, you're that side of it a lot better.
22:11.052 --> 22:23.828
[SPEAKER_02]: And I read through some of the, I've been asked that in experts to let through some of the paperwork and that matter with the hopes of, you know, making it better next time, not a lot.
22:23.848 --> 22:25.410
[SPEAKER_02]: I'm just going to repeat it, so.
22:25.728 --> 22:34.374
[SPEAKER_01]: I was involved post about as an expert witness and read through countless hours of depositions and watched a lot of the video.
22:36.079 --> 22:40.311
[SPEAKER_01]: Looking back and trying to take those lessons.
22:40.612 --> 22:52.130
[SPEAKER_01]: You know, from a medical perspective, from what you've read, what's available, what would be, you know, the top two or three things that you would have recommended to have in place.
22:52.210 --> 23:01.024
[SPEAKER_01]: And let me give it be more specific, when those first, you know, calls happened and they were at the frequency that they were.
23:01.084 --> 23:07.294
[SPEAKER_01]: What would, what would medical's role have been in stopping that event?
23:08.405 --> 23:21.773
[SPEAKER_02]: That is a loaded question of we, we pride ourselves on being involved and giving recommendations and a lot of the municipalities we have software now that give real time reporting.
23:22.259 --> 23:44.554
[SPEAKER_02]: So they know if the medical certain diagnoses are showing up a lot and we've stopped events, you know, I could do a stop by the mayor many years ago, early in my career, but events get stopped for many reasons for whether for an epidemic type presentations during the event, there could be a bad drug out there, et cetera.
23:45.091 --> 23:52.141
[SPEAKER_02]: We can only do so much, and as you know, from going through that paper work, there were people that wanted to stop that.
23:52.161 --> 23:54.464
[SPEAKER_02]: And there were people that recognized it early.
23:54.924 --> 23:56.527
[SPEAKER_02]: There were chain of command issues.
23:58.509 --> 24:04.418
[SPEAKER_02]: You know, when you're in the middle of fights, sometimes the decision making that should be there wasn't there.
24:05.098 --> 24:14.271
[SPEAKER_02]: And medicine is still at the end of the day, and salary to the entire running of the event, which is done.
24:14.622 --> 24:19.810
[SPEAKER_02]: people like yourself or venue operators, they might be so much.
24:20.711 --> 24:20.951
[SPEAKER_01]: Right.
24:21.793 --> 24:35.112
[SPEAKER_01]: If you had to just outline generally, if there were three things that you would like to change in the industry or organizers, better educate them when it comes to planning medical coverage, what would they be?
24:35.885 --> 24:48.814
[SPEAKER_02]: One is look at regulations and make sure you're hiring properly licensed people and you're following state and federal guidelines.
24:49.081 --> 24:52.585
[SPEAKER_02]: Again, I've quick to that corporate practice of medicine act.
24:52.605 --> 24:55.409
[SPEAKER_02]: You don't want to hire the cheapest company.
24:56.090 --> 25:00.896
[SPEAKER_02]: The cheapest company may be using independent contractors when they should be employees.
25:01.517 --> 25:11.489
[SPEAKER_02]: They may not be run by a physician who has a duty to provide best medicine, not the cheapest, most profitable medicine.
25:12.050 --> 25:13.772
[SPEAKER_02]: I find when we
25:14.174 --> 25:25.708
[SPEAKER_02]: speak to different venues about growing into them that they don't really understand that liability until something that happens and then we get the call.
25:26.248 --> 25:42.628
[SPEAKER_02]: So I think from a venue operator or promoter side, you really need to stop looking at medicine that's taking away from their bottom line, but they're protecting their ability to continue to
25:43.418 --> 25:48.122
[SPEAKER_02]: As doctors, I view all our patrons as our guests to our venue.
25:48.663 --> 25:52.466
[SPEAKER_02]: So when your guest comes over, and then not feeling well, you take care of them.
25:53.167 --> 25:56.269
[SPEAKER_02]: And I think that is lacking in some place.
25:56.750 --> 25:59.212
[SPEAKER_02]: We're lucky, and we work with great places, you know, the garden.
25:59.652 --> 26:03.616
[SPEAKER_02]: It is super, the Yankees, you're kind of so open.
26:04.196 --> 26:07.499
[SPEAKER_02]: But it's not even across the country and some areas.
26:07.519 --> 26:11.603
[SPEAKER_01]: Yeah, it's an interesting intersection because
26:12.207 --> 26:19.016
[SPEAKER_01]: You know, look, we're both in the cost of good soul, not the revenue generating side of the events.
26:19.817 --> 26:21.039
[SPEAKER_01]: But it's the insurance, right?
26:21.199 --> 26:25.845
[SPEAKER_01]: It's the insurance, as you said earlier, that you're allowed to run that event again next year.
26:26.726 --> 26:39.463
[SPEAKER_02]: Because I think, you mentioned three things you asked me at the second thing, I would like the insurance industry to recognize the drop in their exposure.
26:39.899 --> 26:53.297
[SPEAKER_02]: when they have a data-driven company like GMR, CRONORX, there, because if something happens in CRONORX is there, and this is all they do, it looks a lot better.
26:53.358 --> 26:59.826
[SPEAKER_02]: Things are gonna happen no matter who's there, but at least you did everything you could to mitigate antibodies disaster.
26:59.887 --> 27:04.573
[SPEAKER_02]: So I would love that then you to get some of that money back
27:05.060 --> 27:08.786
[SPEAKER_02]: for having a premier medical system on site.
27:08.806 --> 27:12.671
[SPEAKER_02]: The same way if you have fired the textures you get a break in your insurance.
27:13.272 --> 27:15.155
[SPEAKER_02]: I think that should be out there more.
27:16.337 --> 27:19.762
[SPEAKER_01]: Yeah, have you done down that path with any of your clients and their insurance carriers?
27:20.323 --> 27:25.330
[SPEAKER_02]: I have, again, I can break through in some areas, but
27:25.597 --> 27:32.005
[SPEAKER_02]: I'm still viewed as the doctor, and I'm not supposed to know any of that stuff, but I do.
27:32.546 --> 27:47.425
[SPEAKER_02]: So if anyone's out there, I would like to stop wasting money on insurance or the crazy premiums and get credit for paying for in-house care that exceeds the local emergency room.
27:47.445 --> 27:55.536
[SPEAKER_02]: We have amazing doctors that work for us.
27:55.853 --> 27:59.939
[SPEAKER_02]: all the toys, planes, ambulances, redundancy.
28:00.539 --> 28:06.247
[SPEAKER_02]: You know, things happen in ambulance shows up late or there's a heaven forbid a mass casualty.
28:07.289 --> 28:15.540
[SPEAKER_02]: We have extra assets now backing us to global medical that can fill that gap and make us stronger and better and safer.
28:16.762 --> 28:18.103
[SPEAKER_01]: It's a really good point.
28:18.163 --> 28:23.751
[SPEAKER_01]: We've done down that road before and I just get frustrated.
28:26.093 --> 28:29.418
[SPEAKER_01]: My assessment is they should at least get better coverage.
28:30.019 --> 28:38.873
[SPEAKER_01]: They may not get rate reductions, but at least they should get more for what they're paying for, because looking at insurance companies, revenue is that premium, correct.
28:38.893 --> 28:48.749
[SPEAKER_01]: But at least they should get better coverage because they have these services in place to reduce their liability and their risk and it reduce their claims.
28:49.610 --> 28:52.455
[SPEAKER_02]: It goes without saying, it does.
28:52.975 --> 28:54.898
[SPEAKER_02]: I'd love to work on breaking through.
28:54.938 --> 28:59.125
[SPEAKER_02]: There should be a playbook for your venue.
28:59.145 --> 29:10.484
[SPEAKER_02]: If you're running a 70,000 venue in Kansas, we know the temperatures, we know the demographics, just make sure you're doing everything evenly.
29:10.805 --> 29:16.755
[SPEAKER_02]: Even within the leagues, NHL, MBA, NFL, there are a lot of inconsistency still.
29:17.123 --> 29:26.033
[SPEAKER_02]: So, if you're playing in a venue A versus a venue B, are you going to have a paramedic response to the field?
29:26.834 --> 29:37.086
[SPEAKER_02]: Are you going to have a separation between the team that covers the stadium and the team that covers the field so that assets aren't fought over in the case of an emergency?
29:37.707 --> 29:38.608
[SPEAKER_02]: Oh, that was kind of an issue.
29:38.628 --> 29:44.835
[SPEAKER_02]: That's another thing we try to do is keep our team, our field response team separate from our stadium response team.
29:45.507 --> 29:47.570
[SPEAKER_01]: I should probably know the answer to this, but I don't.
29:48.532 --> 29:54.181
[SPEAKER_01]: The leagues NFL NBA MLB, they have best practices for security.
29:54.682 --> 29:55.063
[SPEAKER_01]: Yeah.
29:55.343 --> 29:58.588
[SPEAKER_01]: Do they write best practices for medical at their menu?
29:59.029 --> 29:59.830
[SPEAKER_02]: More and more.
29:59.850 --> 30:02.014
[SPEAKER_02]: And I think NFL is taking the lead.
30:02.450 --> 30:30.415
[SPEAKER_02]: Understandably the high-impact sports have a higher risk and that they've done a much better job because of that push Baseball basketball hockey can have a high-impact I found that the NFL is taking a good lead on that The other thing we worry about is not impact related is cardiac abnormalities at lead to cardiac events In other words young healthy participants there have been many disasters
30:30.563 --> 30:33.771
[SPEAKER_02]: in sports at basketball is pretty prone to that.
30:34.152 --> 30:40.488
[SPEAKER_02]: So we have a paramedic stations on the court for crickest response.
30:41.110 --> 30:42.794
[SPEAKER_01]: Specific to the athletes.
30:42.814 --> 30:44.218
[SPEAKER_02]: Specific to the athletes.
30:44.238 --> 30:44.418
[SPEAKER_01]: Yeah.
30:44.940 --> 30:45.501
[SPEAKER_01]: Yeah.
30:45.835 --> 30:47.719
[SPEAKER_01]: Um, it's tragic.
30:48.360 --> 31:00.863
[SPEAKER_01]: I got a, I can't even go on that road having having young athletes in their 20s now, but I saw that happen in, you know, in high end youth basketball, you know, it's terrible.
31:02.566 --> 31:04.570
[SPEAKER_01]: Let's just touch on data again.
31:08.026 --> 31:23.846
[SPEAKER_01]: What's the reality of real-time data and the availability and how should event organizers and cities and communities be accessing that data to ensure they have the best plans available?
31:23.866 --> 31:33.578
[SPEAKER_02]: Well, again, that's the value of having a high volume sports entertainment coverage enterprise and having a parent company like GMR, who can say,
31:36.730 --> 31:51.426
[SPEAKER_02]: We're now that all of our providers get the advice pads on their phone and their entering data real-time and their municipalities are following it real-time and looking for patterns and looking for issues that may stress the system.
31:52.567 --> 32:01.557
[SPEAKER_02]: That's been sort of a godsend in many places are manditing greatly, so when we're historically in remote areas, we've bad
32:01.874 --> 32:08.621
[SPEAKER_02]: Wi-Fi or that cell coverage for any men is a good example in the middle of nowhere in Nevada was a little tricky.
32:09.642 --> 32:16.650
[SPEAKER_02]: That's gotten better with some of the technology out there to provide local high-speed internet that doesn't get swamped.
32:17.250 --> 32:26.240
[SPEAKER_02]: I'm sure, you know, a few years ago, if you're watching a Nick game and you want to text your wife that you're going to be late home, that was impossible.
32:26.741 --> 32:30.885
[SPEAKER_02]: And then you just get yelled at when you get home.
32:31.253 --> 32:43.305
[SPEAKER_01]: But I assume that can go to the simplest of scenarios, a foodborne illness, a, you know, something is happening and you're able to track trends a lot better than we've done the past.
32:43.876 --> 32:52.005
[SPEAKER_02]: Yes, I think that it's most important in the setting of potential recreational drug that gets in its own quantities.
32:52.145 --> 33:01.596
[SPEAKER_02]: As you know, at these festivals, if you get a dealer in there, they're dropping pills in with drones, they're bearing them a month ahead of time.
33:02.357 --> 33:07.122
[SPEAKER_02]: And if you get a bad batch of something and these kids are coming in, we've had a couple of events.
33:07.142 --> 33:10.626
[SPEAKER_02]: They're coming in with temperatures of 167 degrees.
33:11.112 --> 33:14.838
[SPEAKER_02]: from reactions, that's when things need to be shut down.
33:15.198 --> 33:17.542
[SPEAKER_01]: All right, I'm going to show you my naivety here.
33:21.568 --> 33:24.572
[SPEAKER_01]: You know, we're involved in the screening of guests.
33:24.632 --> 33:26.455
[SPEAKER_01]: We have a company that just does that.
33:26.475 --> 33:30.120
[SPEAKER_01]: And it's, you know, the advanced AI and all that stuff.
33:30.140 --> 33:32.364
[SPEAKER_01]: And it makes for a great entry experience.
33:32.944 --> 33:34.707
[SPEAKER_01]: It does not address.
33:35.210 --> 33:44.482
[SPEAKER_01]: that situation that you just spoke of, and that guess that's gonna bring those drugs in, or the guess that's gonna use those drugs, cause we're not searching bags, the bag can come through.
33:44.522 --> 33:50.109
[SPEAKER_01]: Where does the venue operator, the event owners, liability, lay in this?
33:50.930 --> 34:00.863
[SPEAKER_01]: You know, my stubborn attitude is I'm providing a very safe and secure environment, and you as an attendee are choosing
34:01.535 --> 34:07.655
[SPEAKER_01]: to harm yourself with some sort of recreational drug or drug that's distributed there that you know nothing about.
34:07.695 --> 34:11.649
[SPEAKER_01]: Where does the liability really sit?
34:11.669 --> 34:12.752
[SPEAKER_01]: Is it the abandon owner?
34:12.913 --> 34:14.177
[SPEAKER_01]: Is it the individual?
34:14.731 --> 34:19.058
[SPEAKER_02]: Well, I think this is a largely a United States problem.
34:19.138 --> 34:24.446
[SPEAKER_02]: I think everybody, we have a problem taking responsibility for ourselves.
34:24.506 --> 34:28.332
[SPEAKER_02]: There was always, and again, we're a liturgist country.
34:28.613 --> 34:31.477
[SPEAKER_02]: There's always somebody else to blame.
34:31.497 --> 34:34.101
[SPEAKER_02]: You don't really see this in Europe.
34:34.121 --> 34:35.664
[SPEAKER_02]: You don't see it as much in Australia.
34:35.744 --> 34:37.026
[SPEAKER_02]: Oh, they're starting to catch up.
34:37.411 --> 34:39.433
[SPEAKER_02]: So everyone's looking for somebody to blame.
34:39.834 --> 34:42.196
[SPEAKER_02]: Why didn't you have bombs and it being dogs?
34:42.757 --> 34:45.660
[SPEAKER_02]: Why didn't you do have a drug testing?
34:45.920 --> 34:52.347
[SPEAKER_02]: They want recreational drug testing on site because my kid could have, they'll find anything they can.
34:52.387 --> 34:57.032
[SPEAKER_02]: And if you do put it on site, well, why did you have drug testing on site?
34:57.052 --> 35:00.576
[SPEAKER_02]: You're sort of tacitly condoning drugs, if you're doing so.
35:01.296 --> 35:04.680
[SPEAKER_02]: So it's really tough to find the right answer on that.
35:04.820 --> 35:05.781
[SPEAKER_02]: I personally think,
35:06.082 --> 35:10.508
[SPEAKER_02]: We're all responsible for what we put in our bodies or what we do to our bodies.
35:11.309 --> 35:19.141
[SPEAKER_02]: I think as a host of an event, you're responsible for not having, you know, kids jump up and down on the couch.
35:19.241 --> 35:23.567
[SPEAKER_02]: So you shouldn't be climbing things, you shouldn't be over served.
35:23.969 --> 35:29.320
[SPEAKER_02]: you shouldn't be squeezing into areas, stopping egress for other people.
35:29.901 --> 35:42.568
[SPEAKER_02]: All those things I think that then use responsible for, but those smaller decisions and they often, unfortunately, involve recreational drugs on that person.
35:43.139 --> 35:45.805
[SPEAKER_02]: as much as everybody tries to upload that my ability.
35:46.286 --> 35:55.528
[SPEAKER_01]: Yeah, it's such a catch 22, you know, it's because of our litigious society, as you mentioned, right?
35:55.745 --> 35:56.987
[SPEAKER_01]: I hosted the show.
35:57.669 --> 35:59.993
[SPEAKER_01]: Yeah, and now it's my fault because I had the event.
36:02.078 --> 36:07.629
[SPEAKER_01]: You know, you talk about testing, let's look back five years, I think it's about the right time frame.
36:08.290 --> 36:16.386
[SPEAKER_01]: We all went through a period of COVID and the event industry really took a very serious hit.
36:16.366 --> 36:28.865
[SPEAKER_01]: from an ability to host events and then we came back and you're in the middle of this because you're coming up with solutions for venues to actually have events during a pandemic.
36:30.247 --> 36:38.560
[SPEAKER_01]: We're in a similar situation with the NCAA look back what did we get right and what did we get wrong.
36:39.434 --> 36:49.310
[SPEAKER_02]: Well, yeah, I remember being and we had to make these basketball tournament to garden and they was halftime and we were getting some food and then they just said it's it's over.
36:50.092 --> 36:55.641
[SPEAKER_02]: Yeah, and then we went into the state where at that point we thought it was going to be a short shutdown.
36:55.661 --> 37:03.754
[SPEAKER_02]: I gave, I remember giving a talk to the Yankees saying, yeah, this will be over in a couple weeks, spring training is going to be fine.
37:03.734 --> 37:08.643
[SPEAKER_02]: You know, this was four people died in a very popular city in China.
37:09.024 --> 37:12.390
[SPEAKER_02]: So we had terrible data and do we miss the ball early?
37:12.410 --> 37:19.403
[SPEAKER_02]: And then, politely say the game started how do we protect people?
37:19.503 --> 37:21.346
[SPEAKER_02]: How do we get people all together again?
37:21.387 --> 37:24.392
[SPEAKER_02]: That six-foot rule came out, which was,
37:25.199 --> 37:27.026
[SPEAKER_02]: silly and pretty arbitrary.
37:27.708 --> 37:36.120
[SPEAKER_02]: And then, obviously, COVID testing and the form of the nasal testing, the deep swab, the shallow swab.
37:36.657 --> 37:50.196
[SPEAKER_02]: Then the thermal cameras and we were talking before about how Connor Fitzpatrick who was the sort of the water behind the crowd or X-Tree said, hey, this thermal testing is a big deal.
37:50.256 --> 38:00.050
[SPEAKER_02]: We went to our bosses at GMR and said, Brandy Strosik, great guy, by the way, and we said, Randy, we need to buy this $7,400 camera.
38:00.751 --> 38:04.656
[SPEAKER_02]: And we have to have a chip tomorrow from China or Japan or somewhere.
38:05.024 --> 38:08.408
[SPEAKER_02]: And he's like you're crazy for what I said it's going to be great.
38:08.428 --> 38:09.189
[SPEAKER_02]: We have a client.
38:09.629 --> 38:11.011
[SPEAKER_02]: It was a San Francisco client.
38:11.692 --> 38:17.458
[SPEAKER_02]: And they want to use it and they'll pass that much and then we get to keep the camera to use it in other places.
38:18.019 --> 38:19.521
[SPEAKER_02]: So we were one of the first groups.
38:19.781 --> 38:21.683
[SPEAKER_02]: Again, thanks to Connor or these cameras.
38:22.504 --> 38:23.325
[SPEAKER_02]: They were optics.
38:23.626 --> 38:26.509
[SPEAKER_02]: I mean, you won't buy your face turned red.
38:27.097 --> 38:38.572
[SPEAKER_02]: There's a breeze or the ambient temperature affected it's, but people wanted to feel comfortable and allow business to continue.
38:38.612 --> 38:40.595
[SPEAKER_02]: I do think we shut things down for too long.
38:40.615 --> 38:45.402
[SPEAKER_02]: I could probably be flagged for that, but better safe and sorry we didn't understand it.
38:45.882 --> 38:50.168
[SPEAKER_02]: The one thing I think that was important was keeping people at risk.
38:50.789 --> 39:00.418
[SPEAKER_02]: away from the police, but you don't go to a, you know, Rolling Stone's concert if you're at risk in the period of COVID or immediately post-COVID.
39:00.598 --> 39:19.716
[SPEAKER_02]: Again, back to yourself, responsibility, think if it is a grandma's fault that you went to see Neil Diamond and got COVID, that's, it's not on her, it's on her kids, it's not on the venues, but we did employ a lot of tricks that I speak to get things going
39:20.185 --> 39:37.168
[SPEAKER_01]: But even complicated, your earlier statement about when you scaled CrowdRX 50 states is really health department rules in all of these different municipalities, especially at that time.
39:37.869 --> 39:49.585
[SPEAKER_01]: I mean, we were involved in all those NCAA championships and running an event in Berkeley was completely different than running an event in Birmingham, Alabama.
39:49.784 --> 39:57.437
[SPEAKER_02]: 100% in y'all now you're getting into political territory as well, which overlays this whole thing and sort of styles.
39:58.018 --> 40:04.490
[SPEAKER_02]: And remember we had the bubbles, you know, we did stuff for the and each other during the bubble and the guys sneak out at night.
40:04.810 --> 40:05.692
[SPEAKER_02]: It's really, it was really all over the map.
40:05.712 --> 40:05.812
[SPEAKER_02]: Yeah.
40:05.832 --> 40:05.932
[SPEAKER_02]: Yeah.
40:05.952 --> 40:13.345
[SPEAKER_02]: It's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it's, it
40:14.253 --> 40:40.311
[SPEAKER_01]: You know, you kind of put it in the back of your head, you forget about it because we're back to normal and we're running events and we're looking at today's challenges and and look we just went through you know, two week period where there are some serious things happening around the world.
40:40.949 --> 40:46.057
[SPEAKER_01]: Does these security topics affect your teams as much as it is affecting ours?
40:46.678 --> 40:53.108
[SPEAKER_02]: Well, I think something we don't talk about in the public, but I think we talk about in our meetings.
40:53.229 --> 40:59.398
[SPEAKER_02]: And certainly it's a great math gathering meeting that actually Connor Fitzpatrick has run in the years past will.
40:59.418 --> 41:06.670
[SPEAKER_02]: We talk about terrorism and what can be done to an assembly of people, whether it's a
41:07.055 --> 41:20.610
[SPEAKER_02]: At a US Open Final or whether it's the leaders that assembled in Iran, it makes for a vulnerable state where you could spread something that could be catastrophic.
41:20.630 --> 41:35.847
[SPEAKER_02]: I think my number one fears bioterrorism, again, we don't talk about it much, but a very bomb is really something that is a small cup to detect and can be lethal if you have enough people together.
41:36.130 --> 41:39.535
[SPEAKER_02]: I think behind the scenes, we all are thinking about this.
41:40.996 --> 41:49.488
[SPEAKER_02]: I jump in screen because ironically, in the medical world, our vehicles could be weaponized.
41:49.708 --> 41:56.056
[SPEAKER_02]: Like we're going in and out of these venues with large boxes and stretchers.
41:56.217 --> 42:00.282
[SPEAKER_02]: And my number one thing, and it's a security issue,
42:00.633 --> 42:07.803
[SPEAKER_02]: Just because you see Steve, you know, John Doe driving the ambulance in every day for the entire season.
42:08.564 --> 42:10.867
[SPEAKER_02]: It doesn't mean you're not checking that vehicle.
42:11.468 --> 42:13.090
[SPEAKER_02]: It doesn't mean you're waving them through.
42:14.052 --> 42:19.219
[SPEAKER_02]: And if there's an emergency in the building, you still check that vehicle.
42:19.579 --> 42:19.880
[SPEAKER_02]: Yeah.
42:20.260 --> 42:23.765
[SPEAKER_02]: They're not gonna do something bad by just driving and routinely.
42:23.785 --> 42:25.948
[SPEAKER_02]: There's gonna be something around it.
42:25.928 --> 42:33.725
[SPEAKER_02]: So always be on your guard after 9-11 people were so heightened and intense and you give you another so a lot better.
42:34.567 --> 42:39.438
[SPEAKER_02]: And it just faded back to complacency again in many other places.
42:40.400 --> 42:43.026
[SPEAKER_01]: Yeah, it's a really good point because
42:44.272 --> 42:54.464
[SPEAKER_01]: There's a balance between trying to provide that urgent care and that service and ensuring that Steve is not been compromised.
42:55.485 --> 43:01.933
[SPEAKER_01]: We've seen really good people because of socioeconomic impact and geopolitical impact become bad guys.
43:03.234 --> 43:06.458
[SPEAKER_01]: The New Orleans New Year's Eve incident last year.
43:06.498 --> 43:08.220
[SPEAKER_01]: This guy was just
43:09.550 --> 43:19.094
[SPEAKER_01]: of that, you know, and a good guy, and something happens in his life, and he's mowing down people on, you know, in order.
43:19.635 --> 43:26.091
[SPEAKER_02]: Right, and it's somebody to be a bad guy, so, and pretend to be a good guy for two years at your venue.
43:26.476 --> 43:30.743
[SPEAKER_02]: Yeah, but it's just waiting to be a bad guy when everyone thinks he's a good guy.
43:30.763 --> 43:31.163
[SPEAKER_02]: Thanks.
43:31.183 --> 43:33.487
[SPEAKER_02]: So we do talk about that.
43:33.527 --> 43:34.228
[SPEAKER_02]: We have a plan.
43:34.288 --> 43:36.311
[SPEAKER_02]: We have mass gathering plans.
43:36.872 --> 43:44.344
[SPEAKER_02]: Obviously in a mass casualty, that is a huge stress on our medical team.
43:44.364 --> 43:47.168
[SPEAKER_02]: Because we can't staff up for a mass casualty.
43:47.418 --> 43:57.474
[SPEAKER_02]: Again, I've reason to have the huge backing of our GMR company for those situations and put some redundancy in there.
43:58.696 --> 44:04.426
[SPEAKER_01]: Where do you see event medical or event medicine evolving over the next five to ten years?
44:05.227 --> 44:09.454
[SPEAKER_02]: I think the technology is going to get cheaper and smaller.
44:10.175 --> 44:10.776
[SPEAKER_02]: So I think
44:11.245 --> 44:20.280
[SPEAKER_02]: You're going to have when you get even 20,000 people for a mid game, you're going to have a more robust medical office.
44:20.500 --> 44:27.030
[SPEAKER_02]: When we started, my first office at Yankee Stadium was a glorified broom closet, literally.
44:27.571 --> 44:29.895
[SPEAKER_02]: And now we have,
44:30.331 --> 44:41.086
[SPEAKER_02]: big offices we have a lot more medicine there we have paramedics that can actually treat we have emergency medical doctors there and that's pretty much all of our venues.
44:41.106 --> 44:51.380
[SPEAKER_02]: I think that will get better and better and I think it will spread to the across the country to maybe some smaller venues that had smaller budgets and make it better.
44:51.420 --> 44:54.364
[SPEAKER_02]: I think that
44:54.749 --> 44:57.912
[SPEAKER_02]: There may be a blowback on this liability side.
44:57.992 --> 45:05.258
[SPEAKER_02]: I hope with the tort reform, I hope to see that happen, which will free up some dollars for some of these venues.
45:06.419 --> 45:10.362
[SPEAKER_02]: The defibrillator technology is also great.
45:10.783 --> 45:12.124
[SPEAKER_02]: The automatic defibrillators.
45:12.284 --> 45:14.546
[SPEAKER_02]: And we have those at all of our venues.
45:14.586 --> 45:16.087
[SPEAKER_02]: You have to keep those up to speed.
45:16.607 --> 45:17.588
[SPEAKER_02]: There's several.
45:17.608 --> 45:24.334
[SPEAKER_02]: Sadly, now bleeding kits have to be considered as an
45:24.668 --> 45:28.033
[SPEAKER_02]: of death and education has gotten better.
45:28.714 --> 45:45.917
[SPEAKER_01]: Yeah, I think more education because we have a lot of resources on site, security team, the event team, and then there's the medical team and they've got a particular skill set.
45:46.217 --> 45:51.064
[SPEAKER_01]: And frankly, it's a little intimidating to those of us that don't have the right training.
45:51.668 --> 45:58.755
[SPEAKER_01]: I mean, I remember the youth baseball days and they said we had to get a different different year later for the park and I'm like, great, let's do that.
46:01.557 --> 46:02.858
[SPEAKER_01]: It's a little too many.
46:02.878 --> 46:03.479
[SPEAKER_01]: I don't know how.
46:03.619 --> 46:06.001
[SPEAKER_01]: Like, am I going to like go use this thing?
46:06.522 --> 46:06.742
[SPEAKER_01]: Right.
46:06.762 --> 46:06.922
[SPEAKER_01]: I was.
46:07.743 --> 46:18.773
[SPEAKER_01]: So I think the training and I think as even in the security side, we asked the whole
46:18.753 --> 46:19.614
[SPEAKER_02]: Yeah.
46:19.634 --> 46:22.036
[SPEAKER_01]: And clearly it's the same for the medical team, right?
46:22.076 --> 46:31.266
[SPEAKER_01]: We see something where we're making those calls and we're trying to make a space for medical to work on an attendee of patient.
46:32.107 --> 46:43.258
[SPEAKER_01]: But I think more training, cross-training, helping those eyes and ears that we rely on to get you the right information.
46:44.015 --> 46:44.435
[SPEAKER_02]: Right.
46:44.476 --> 46:53.125
[SPEAKER_02]: So when the call comes in the radio, we try to keep security to give us not just oh, something's happened the guys down.
46:53.225 --> 46:54.607
[SPEAKER_02]: It just give us some details.
46:54.927 --> 46:55.367
[SPEAKER_02]: Yeah.
46:55.387 --> 46:56.469
[SPEAKER_02]: I get a response time.
46:56.509 --> 47:11.625
[SPEAKER_02]: I think the other thing going back to the technology thing, it's enabled some of these tools to be brought down to the level of a layperson where the automatic defibrillator, which some quick training for your staff, somebody
47:14.187 --> 47:40.110
[SPEAKER_02]: and they're quicker than medical, depending on, again, the budgets and the numbers, that and the fact right is purely a numbers game right there's there's a more security staff than there is medical staff yeah and I've often thought there should be more cross training there and I think liability and you can answer this we've always been told we don't want our guys involved at all in any security topics because that's a whole difference.
47:40.917 --> 47:42.999
[SPEAKER_02]: lane for insurance.
47:44.520 --> 47:47.744
[SPEAKER_02]: So I still think a little cross-training would be helpful.
47:48.064 --> 47:51.727
[SPEAKER_02]: But certainly if not cross-training collaboration.
47:52.288 --> 47:52.708
[SPEAKER_01]: For sure.
47:53.689 --> 47:55.951
[SPEAKER_01]: So you just touched on collaboration.
47:56.092 --> 48:01.697
[SPEAKER_01]: What's the mindset shift that needs to happen to really improve that collaboration?
48:02.578 --> 48:10.165
[SPEAKER_02]: I would like to see
48:10.533 --> 48:19.260
[SPEAKER_02]: I think both medical people and security people are very proud of their work in their position and they
48:20.135 --> 48:22.137
[SPEAKER_02]: can get their feathers ruffle easily.
48:22.157 --> 48:32.730
[SPEAKER_02]: I personally, that one of the things, I think that's fueled our growth is, I don't like organization charts other than for response protocols.
48:33.431 --> 48:36.895
[SPEAKER_02]: I don't like even to be called doctors and plums.
48:37.355 --> 48:44.944
[SPEAKER_02]: I'm just one of the guys there to help and whether you're making popcorn or your security or you're running the stadium, or you're running a first base.
48:45.481 --> 48:47.463
[SPEAKER_02]: we're all on the same team.
48:47.623 --> 48:58.354
[SPEAKER_02]: So I think getting ready to egos and knowing that Dan, you could hurt me, just as much as I could hurt you, at a venue if we're not on the same page.
48:58.895 --> 49:06.263
[SPEAKER_02]: You say what you Andy was just walking to the guy and we called it on the radio as a man down.
49:06.323 --> 49:13.530
[SPEAKER_02]: And I could say, well, Dan's guy didn't even notice and called it on the wrong channel, whatever.
49:14.050 --> 49:14.511
[SPEAKER_01]: Right?
49:15.051 --> 49:27.430
[SPEAKER_01]: Look, we make a very focused effort to ensure that we have our medical and security people together, pre-event, and talk about that communication process.
49:28.211 --> 49:38.927
[SPEAKER_01]: And try and make sure that gets out to the broader team, but it's, you know, unfortunately, and something all addresses our team, I don't think we put as much effort into it as we should.
49:39.413 --> 49:42.758
[SPEAKER_01]: And I think that's a good starting point.
49:43.099 --> 50:06.957
[SPEAKER_01]: Look, I've been the beneficiary of your teams on site, and I'm in a role where if I'm there, I'm going to important figure in the event, and I've gone down, or I've had something happen to a foot or something and having your team there and being able to assist so that I can keep working
50:07.088 --> 50:16.006
[SPEAKER_02]: Right, we do a lot of employee health when we're on site and that's another great way to make friends with it with everybody.
50:16.066 --> 50:27.088
[SPEAKER_02]: I mean, I've got the garden that's been there for 30 something years and I've operated them over the years, I've given them a prescription if they need a little help when they're there with there for long periods of time.
50:27.355 --> 50:27.836
[SPEAKER_02]: idle.
50:27.996 --> 50:32.902
[SPEAKER_02]: So why are we not just being good to each other and helping where we can.
50:32.922 --> 50:33.302
[SPEAKER_01]: For sure.
50:34.403 --> 50:34.644
[SPEAKER_01]: All right.
50:35.124 --> 50:35.945
[SPEAKER_01]: Rapid fire here.
50:36.145 --> 50:38.068
[SPEAKER_01]: One word that defines a well run event.
50:41.272 --> 50:41.912
[SPEAKER_02]: Communication.
50:42.954 --> 50:46.257
[SPEAKER_01]: Most under estimated risk factor in large gatherings.
50:49.281 --> 50:49.882
[SPEAKER_02]: Terrorism.
50:51.484 --> 50:56.029
[SPEAKER_01]: One metric every event organizer should track related to medical readiness.
51:01.240 --> 51:05.106
[SPEAKER_01]: For response time, one industry change you'd make tomorrow.
51:13.681 --> 51:16.626
[SPEAKER_02]: In this tree change, I wouldn't leave until tomorrow.
51:21.013 --> 51:26.843
[SPEAKER_02]: I would say a medical legal security integration.
51:28.055 --> 51:33.502
[SPEAKER_01]: I was going to, I was going to, I was going to go legislation insurance, but I like it.
51:33.923 --> 51:34.463
[SPEAKER_01]: It's in the same.
51:34.844 --> 51:35.244
[SPEAKER_02]: Same boat.
51:35.264 --> 51:36.085
[SPEAKER_01]: Yeah.
51:36.105 --> 51:36.586
[SPEAKER_01]: Exactly.
51:37.187 --> 51:38.629
[SPEAKER_01]: Dr. Bezos, thank you so much.
51:38.669 --> 51:49.463
[SPEAKER_01]: This has been an absolute pleasure to catch up again and to be able to pick your brain and collaborate, and I'll make enough for it on our side to make sure that our teams collaborate better on site.
51:49.483 --> 51:49.783
[SPEAKER_02]: Great.
51:49.803 --> 51:56.712
[SPEAKER_02]: Thanks for getting these topics out and spreading them out so we can keep bottom line
51:57.147 --> 51:59.391
[SPEAKER_02]: That's right, I'm having having fun in these events.
51:59.531 --> 52:00.473
[SPEAKER_02]: I have fun at the events.
52:00.734 --> 52:07.446
[SPEAKER_02]: I'm sure you do for the love part, but patient care is not just for the medical side.
52:07.466 --> 52:09.771
[SPEAKER_02]: It's for the security side and the venue side.
52:10.452 --> 52:11.975
[SPEAKER_02]: I appreciate it, sir.
52:12.255 --> 52:12.636
[SPEAKER_01]: Thank you.
52:12.676 --> 52:17.485
[SPEAKER_02]: Thank you.