WEBVTT
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[SPEAKER_00]: today I am very honored to have Paul Matthews who runs our ingressal tech division.
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[SPEAKER_00]: Paul, welcome to the Security equation.
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[SPEAKER_01]: Thanks for having me.
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[SPEAKER_00]: You'll hear me refer to him as glide because that's the nickname I gave him six years ago or so.
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[SPEAKER_00]: And so I was literally going to text you and and Brad another this morning and I put glide into my into my text message and nothing came up.
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[SPEAKER_00]: So look, you and I have been working together for quite a while.
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[SPEAKER_00]: Let's go back to how did you get into the security industry?
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[SPEAKER_00]: Did you grow up thinking, I want to be in the events industry and then you end up in security or how did you get here?
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[SPEAKER_01]: Yes, so I grew up wanting to be in the sports industry.
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[SPEAKER_01]: And that's where I started at Madison Square Garden.
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[SPEAKER_01]: And it kind of evolved into the security side as I was there.
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[SPEAKER_01]: So spent 13 years there, various number of positions, worked my way up the ladder.
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[SPEAKER_01]: left the garden worked for staffing company for two years, which was a very valuable experience for me.
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[SPEAKER_01]: There's a lot that I learned there that I still apply today, so that was a great stepping stone.
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[SPEAKER_01]: Then we, we moved on to T&M, which was also another great experience and then COVID hit as we all know.
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[SPEAKER_01]: And then here we are with the ingress attack six, six years later.
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[SPEAKER_00]: So go back to your garden days.
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[SPEAKER_00]: I mean Madison Square Garden, the most famous arena at least.
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[SPEAKER_00]: Maybe venue in the world.
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[SPEAKER_00]: an unbelievable calendar of events that you guys would do yearly.
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[SPEAKER_00]: Just highlight, like, give us a best and a worst moment of your 13 years at the garden.
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[SPEAKER_01]: Best moment?
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[SPEAKER_01]: That's a tough one.
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[SPEAKER_01]: There's a few rock-and-roll Hall of Fame concerts that's a pretty memorable one.
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[SPEAKER_01]: Every artist under his son was there.
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[SPEAKER_01]: I'm proud to say I spent about 10, 15 minutes with Paul McCartney on my own, just him and I and one other person.
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[SPEAKER_01]: That was kinda cool.
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[SPEAKER_01]: Those stand out.
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[SPEAKER_01]: We're a small man.
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[SPEAKER_01]: There's a few.
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[SPEAKER_01]: I'd say losing the perimeter at the loading dock and having a number of folks breach the perimeter.
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[SPEAKER_01]: We had to bring police in.
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[SPEAKER_01]: There was folks fighting with police.
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[SPEAKER_00]: What was you about?
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[SPEAKER_01]: That wasn't a good night.
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[SPEAKER_01]: It was the ASAP Rocky Benefit Show for his cousin who passed away.
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[SPEAKER_01]: Everybody in their mother showed up and none of them belong there.
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[SPEAKER_01]: And it got pretty ugly for a while, but we were able to regain control without them getting inside the building.
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[SPEAKER_01]: But it was close.
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[SPEAKER_00]: It's interesting that you bring that up because it's in the news right now.
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[SPEAKER_00]: When Jay-Z was at Yankee Stadium, right?
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[SPEAKER_00]: Like the ability to control a perimeter is the utmost importance and the work we all do.
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[SPEAKER_00]: Mm-hmm.
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[SPEAKER_00]: And that ring your bell as one of those bad nights.
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[SPEAKER_01]: Yeah, well, Jay-Z, they got into the building.
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[SPEAKER_01]: And in this incident, they didn't get inside the building.
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[SPEAKER_01]: They got inside our perimeter inside the loading dock.
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[SPEAKER_01]: And then there's a, the Roland door was actually up.
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[SPEAKER_01]: And we got it down in time before anybody could physically get inside the building.
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[SPEAKER_01]: So they were still outside, but just inside the perimeter.
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[SPEAKER_01]: But very similar situation.
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[SPEAKER_01]: You know, crowd control time situation where you just get overwhelmed.
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[SPEAKER_00]: Well, the good thing is that the garden, if you breach the perimeter and get to loading dock, you have no idea where you are or where the floor is and how to get to the next spot.
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[SPEAKER_00]: That's for sure.
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[SPEAKER_00]: You got some time to recover there.
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[SPEAKER_01]: People forget, you know, the Madison Square Garden, the arena floor is on the fifth floor of a 10-story building.
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[SPEAKER_00]: It's amazing.
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[SPEAKER_01]: And there's a 5,600 person theater on the third floor below the arena floor.
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[SPEAKER_00]: I don't know of another building in the world.
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[SPEAKER_00]: I don't think there's a set floor is five stories off the street.
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[SPEAKER_00]: It's crazy, but you did some marquee events, you had the pope visit, you had Stanley Cup.
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[SPEAKER_00]: Final finals.
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[SPEAKER_01]: Yeah, you made finals and Eastern Conference finals.
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[SPEAKER_00]: Yeah, and I know you were a big hockey fan You're team.
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[SPEAKER_00]: Yeah, I mean they were your assignment and you're all at the garden What was most memorable hockey or a pope visit?
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[SPEAKER_01]: That's a great question
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[SPEAKER_01]: I'd say hockey just because of, you know, how long the playoff scope people forget when you make a playoff run like that, you're going from, it's, it's two months long, that's from, you know, early mid April to early mid.
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[SPEAKER_01]: June and you know, they got really close, you know, they they lost in the finals.
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[SPEAKER_01]: That was it was very memorable With the Pope visit.
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[SPEAKER_01]: I mean, that was a memorable one, too, but as you know, Secret Service takes it over.
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[SPEAKER_01]: I mean the one thing I there's two things I remember from that event
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[SPEAKER_01]: One was the line for Ken Blocks, waiting to get in.
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[SPEAKER_01]: Thank God it was a nice day that day.
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[SPEAKER_01]: And two was when the usher, one of the usher's sent the crowd the wrong way for communion, when we had to do communion for 20,000 people, and they all have to go in a certain direction.
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[SPEAKER_01]: And when you send them their own way, it messes up the entire plan.
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[SPEAKER_01]: And I would remember,
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[SPEAKER_01]: sprinting down the concourse to go fix it and we got it adjusted, but those are the two that stick out from that one.
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[SPEAKER_00]: I'm going to touch on two things from that.
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[SPEAKER_00]: The secret service part, it's a whole different experience, right?
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[SPEAKER_00]: And you experienced it, we just had the White House correspondent's dinner, the re-take on Friday night, and
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[SPEAKER_00]: Yeah, I was involved in Mercedes-Benz stadium when the president visited for the cod football national championship.
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[SPEAKER_00]: It's a whole different experience and when the secret service comes in to do screening, it's the attendee experience they could care less.
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[SPEAKER_00]: That's not the business you're in today.
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[SPEAKER_00]: Elaborate a little bit on the difference.
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[SPEAKER_01]: Yeah, I mean, when the secret service is there, like you said, there's
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[SPEAKER_01]: The thought of attendee experience is not even a thought.
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[SPEAKER_01]: It's about safety and security and making sure everybody's screen properly, access control, things like that, with honestly no regard for anything else.
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[SPEAKER_01]: You know, in our world, you got to find that balance, right?
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[SPEAKER_01]: There's, everything now is about the attendee experience.
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[SPEAKER_01]: There's a lot of competition for the entertainment dollar, right?
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[SPEAKER_01]: It folks are coming to your events, regardless of what type of event it is.
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[SPEAKER_01]: It could be a conference, it could be a sporting event, concert.
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[SPEAKER_01]: You know, if they don't have a good attendee experience, they're not going to want to come back.
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[SPEAKER_01]: So it's our job to balance that with safety and security.
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[SPEAKER_00]: Yeah.
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[SPEAKER_00]: So, about six years ago, we were doing a rollout at Clemson, and that evening at dinner prior to the game, we'd gotten to talking about this particular business, we had no idea we're going to call it or anything, and I think it was kind of how you handled
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[SPEAKER_00]: the set-up day of creating new perimeter for college football stadium that they didn't have a lot of forethought in how they're going to do this and there was a lot of winging at that day to get this thing set up and roll out, walk through metal detectors for the first time at this particular stadium with a lot of different challenges.
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[SPEAKER_00]: Something struck me that evening at dinner that you were the guy and I told you we're going to start a rental division, you're going to run
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[SPEAKER_01]: Yeah, I remember it vividly and when you said that to me, I knew I was all in.
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[SPEAKER_01]: I didn't know what I was all in for.
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[SPEAKER_01]: I just knew I was all in and it was, you know, just looking back on that.
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[SPEAKER_01]: I don't like.
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[SPEAKER_01]: I didn't I didn't even know where to begin.
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[SPEAKER_01]: Yeah.
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[SPEAKER_01]: Right.
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[SPEAKER_01]: I just I took my prior experience and just applied it and, you know, there's a little bit of winging it.
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[SPEAKER_01]: There's some, you know, there's a lot of decision making and some risk taking and.
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[SPEAKER_01]: Here we are, six years later.
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[SPEAKER_00]: Six years later.
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[SPEAKER_00]: Six years later, and I think through two quarters this year, your team has delivered at, I don't know the number.
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[SPEAKER_00]: Do you know the number of events?
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[SPEAKER_00]: I know I've got him handy, but it's probably a couple hundred events already this year.
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[SPEAKER_01]: Yep, I don't know the exact number, but yeah, I'd say probably 150 maybe five this point.
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[SPEAKER_00]: Yep, it's around the world, honestly.
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[SPEAKER_00]: What's the biggest challenge in what ingressile tech is doing today when you're at different events and you're setting up screening from anything from a two-lane, two open gates or a dual evolve, single set up at a small event through an Nvidia or you just got back from Cheyenne from the frontier days, a dream force,
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[SPEAKER_00]: What have you learned, what are the challenges and what are you most proud of in what you've developed in six years?
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[SPEAKER_01]: Yeah, challenges, there's a number of challenges, but the planning and getting all the information that we need a lot of times were under a time crunch.
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[SPEAKER_01]: And just trying to get all the information to have everything perfect before we get on site is not always the case.
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[SPEAKER_01]: So we do have to rely a lot on our experience intuition, things like that in order
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[SPEAKER_01]: to get the job done, those are probably the biggest challenges.
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[SPEAKER_01]: And then as far as what I'm most proud of, I mean, I think it's what we've built, right?
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[SPEAKER_01]: It's the team, it's the business, it's the events that, you know, the caliber of events that we're doing, our clients.
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[SPEAKER_01]: I mean, it's, if you had told me this six years ago, you know, I couldn't have dreamed.
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[SPEAKER_01]: I'm very proud of it, and it's not just me, it's the entire team.
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[SPEAKER_00]: But what's the differentiator at ingress attack?
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[SPEAKER_00]: Are people?
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[SPEAKER_00]: Why?
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[SPEAKER_01]: Experience.
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[SPEAKER_01]: You know, I was a Brad and I were talking about this earlier.
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[SPEAKER_01]: I was saying, there's no substitute for experience.
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[SPEAKER_01]: You can't duplicate it, no matter what you do.
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[SPEAKER_01]: And, you know, we have some experience people, and we have some younger folks that we've trained up
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[SPEAKER_01]: experience, and that's our differentiator.
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[SPEAKER_01]: It's our people who can look at a problem and you know, a light bulb goes off and they can say, I've dealt with this kind of thing before, I know how to fix it, and that's what they do.
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[SPEAKER_00]: And you purposely went out, we purposely went out and got even operators and trained them on the technology.
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[SPEAKER_00]: So that they can do exactly that, right?
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[SPEAKER_00]: And I think that's been a huge part of ingressive text success is the type of people that we've been able to add to the team and go out and deploy the technology.
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[SPEAKER_00]: How are you finding the right people?
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[SPEAKER_00]: What are you doing these days to get the right people?
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[SPEAKER_00]: And the right technology is at the particular events.
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[SPEAKER_01]: Yeah, I mean, it goes back to that experience, passion work, work ethic, you know, people who are willing to put the time in and learn, you know, we talk about all the time, operationalizing the technology and I say it to our clients all the time.
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[SPEAKER_01]: you can put whatever you want out there.
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[SPEAKER_01]: If it's not being done properly, it's a waste.
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[SPEAKER_01]: It's a big paper weight.
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[SPEAKER_01]: It's not going to work properly and bad things are going to happen.
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[SPEAKER_01]: And as far as the technology is concerned, I mean it goes back to that attendee experience.
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[SPEAKER_01]: It's, you know, fast-paced, high throughput.
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[SPEAKER_01]: I mean those are the kind of things that we're looking for.
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[SPEAKER_01]: There is some competition out there with different technologies.
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[SPEAKER_01]: There's a lot of folks who, you know, think that they're better than the next one.
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[SPEAKER_01]: And, you know, I take a lot of pride in doing our homework.
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[SPEAKER_01]: So, you know, we, we know to, to take on the best technology and deploy it.
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[SPEAKER_00]: Right.
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[SPEAKER_00]: Yeah, technology is only as good as the people that are out there operating it.
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[SPEAKER_01]: what's what's new what's what's coming down the pipeline for ingress attack anything you're looking forward to as far as technology anything new coming out yeah i mean there's there's a lot of competition out there now for for x-ray systems i've spent a lot of time researching that so you know that's that's one we talked about drones in in the past that's uh
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[SPEAKER_01]: That's a big thing in the event industry now where it's hard to stop them, right?
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[SPEAKER_01]: There's only so much you can do even when you can detect it.
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[SPEAKER_01]: Facial authentication, facial recognition is another one.
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[SPEAKER_01]: Vehicle barriers, I think, is a big one.
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[SPEAKER_01]: Just yesterday or the day before, the attack in Berlin,
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[SPEAKER_01]: Part is ready to top it a list.
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[SPEAKER_00]: Right, protecting that perimeter.
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[SPEAKER_00]: Yeah.
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[SPEAKER_00]: Vehicle as a weapon is, you know, it's been a constant risk.
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[SPEAKER_00]: It's it's it's such a low barrier to entry for someone that has.
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[SPEAKER_00]: The desire to do something terrible and you're right.
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[SPEAKER_00]: There was just another one this weekend.
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[SPEAKER_00]: So like building that overall perimeter solution is really.
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[SPEAKER_00]: Where you see and dress with that going.
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[SPEAKER_00]: What, um, I asked you about your, your kind of best and worst experiences when you're at the garden, six years in an ingress attack.
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[SPEAKER_00]: What's your, what's your best experience?
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[SPEAKER_00]: Let's start there.
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[SPEAKER_01]: My best experience in six years.
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[SPEAKER_01]: That's a good one.
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[SPEAKER_01]: I mean, we, we, we just completed
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[SPEAKER_01]: the dynamics of that event and you know the lift that we had under the time frame that we had and how we delivered under the circumstances that we were in is probably our biggest accomplishment today.
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[SPEAKER_00]: to tell a little bit more about that.
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[SPEAKER_00]: What did your team actually do for FIFA?
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[SPEAKER_01]: Yeah, so we handled screening, weapons detection screening for 60 training sites and four stadiums, all throughout the US and Canada, you know, over the entire run.
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[SPEAKER_01]: We put a plan in place in the beginning where we had our managers assigned to certain regions.
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[SPEAKER_01]: We had one person in charge on our team.
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[SPEAKER_01]: It was the central point of communication, which was key.
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[SPEAKER_01]: In the beginning, it was just emails of people of 60 different sites flying everywhere.
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[SPEAKER_01]: It's a rule of what we had.
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[SPEAKER_01]: We got to get our arms around this.
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[SPEAKER_01]: So we established that central point of communication.
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[SPEAKER_01]: And we had folks behind the scenes handling all of the
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[SPEAKER_01]: all of the changes every day with the dynamics of the tournament.
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[SPEAKER_01]: That was probably the most difficult part.
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[SPEAKER_01]: The part of the tournament where there, you know, where it gets down to 32 teams, there were then it goes to 16 and all the changes involved there.
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[SPEAKER_01]: The middle part was the most difficult.
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[SPEAKER_00]: How many total units and staff did you deploy?
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[SPEAKER_01]: Yes, so we had 139 open gates deployed throughout staff.
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[SPEAKER_01]: We had 80 operations managers at all the various sites.
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[SPEAKER_01]: The number of screening days was 825 give or take.
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[SPEAKER_01]: It's probably a little more after all the changes.
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[SPEAKER_01]: The next data I'm going to get you is the total shipments because the shipping and logistics behind that project is beyond anything I've ever seen before, but just a great project overall for us.
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[SPEAKER_00]: It's amazing.
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[SPEAKER_00]: It's amazing what you guys pulled off for that event and in the timeline to do it and the number of people, you might have equipment, you're pulling the whole plan together.
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[SPEAKER_00]: Amazing.
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[SPEAKER_00]: All right.
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[SPEAKER_00]: Give me your worst day at ingress attack.
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[SPEAKER_01]: Wow.
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[SPEAKER_01]: My worst day at ingress attack.
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[SPEAKER_01]: They're all good days at ingress attack.
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[SPEAKER_01]: Um, no, I mean, there've been, uh, there've been a few hard ones.
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[SPEAKER_01]: I mean, I go right back to the beginning, like our first two events back to back golf tournaments.
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[SPEAKER_01]: to PM the next day and that's what we had to do.
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[SPEAKER_01]: And we did it and we got through it.
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[SPEAKER_01]: That was that was very difficult.
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[SPEAKER_01]: Just recently, we wanted that that stands out at the beginning of the FIFA assignment, having to fly to a warehouse in Cleveland last minute to sort through 139 open gates in a dusty warehouse until midnight, it's what had to be done.
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[SPEAKER_01]: We did it and you know, here we are today.
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[SPEAKER_00]: That's awesome.
18:35.834 --> 18:38.495
[SPEAKER_00]: Paul has been an absolute pleasure of having you on the show.
18:38.855 --> 18:48.058
[SPEAKER_00]: It's truly amazing the work that your team is doing and what you're deploying, the FIFA story is fantastic.
18:49.779 --> 18:50.539
[SPEAKER_00]: I appreciate you.
18:51.679 --> 18:57.241
[SPEAKER_00]: I want to make sure that people know how to reach out if they want to get in touch with you or they want to do any work with ingresso tech.
18:57.966 --> 18:59.027
[SPEAKER_01]: Yeah, absolutely.
18:59.047 --> 19:13.064
[SPEAKER_01]: So there's always our website, ingressatech.com, my email, P Matthews, P-M-A-T-H, 1-T-N-M-F-U-S, P-M-A-T-H, E-W-S, at ingressatech.com, or you can always call myself phone.
19:13.104 --> 19:14.326
[SPEAKER_01]: It's on 24-7.
19:14.506 --> 19:15.807
[SPEAKER_01]: Which is on the website still.
19:16.188 --> 19:17.109
[SPEAKER_01]: I think it's off now.
19:17.129 --> 19:17.469
[SPEAKER_01]: I was like,
19:18.471 --> 19:23.298
[SPEAKER_01]: I'll put it here for anybody who wants to 917-412-6359.
19:23.398 --> 19:26.442
[SPEAKER_00]: Give Paul a call, he'll make sure all of your events are secure.
19:26.563 --> 19:27.844
[SPEAKER_00]: I really appreciate your events.
19:27.864 --> 19:28.145
[SPEAKER_00]: Thank you.
19:28.165 --> 19:28.826
[SPEAKER_01]: Thanks for having me.
19:28.846 --> 19:29.086
[SPEAKER_00]: All right.
00:04.719 --> 00:09.487
[SPEAKER_00]: today I am very honored to have Paul Matthews who runs our ingressal tech division.
00:09.547 --> 00:11.249
[SPEAKER_00]: Paul, welcome to the Security equation.
00:11.710 --> 00:12.492
[SPEAKER_01]: Thanks for having me.
00:12.913 --> 00:18.736
[SPEAKER_00]: You'll hear me refer to him as glide because that's the nickname I gave him six years ago or so.
00:19.417 --> 00:28.122
[SPEAKER_00]: And so I was literally going to text you and and Brad another this morning and I put glide into my into my text message and nothing came up.
00:28.682 --> 00:32.104
[SPEAKER_00]: So look, you and I have been working together for quite a while.
00:32.865 --> 00:35.646
[SPEAKER_00]: Let's go back to how did you get into the security industry?
00:36.226 --> 00:42.130
[SPEAKER_00]: Did you grow up thinking, I want to be in the events industry and then you end up in security or how did you get here?
00:42.647 --> 00:46.590
[SPEAKER_01]: Yes, so I grew up wanting to be in the sports industry.
00:47.390 --> 00:50.332
[SPEAKER_01]: And that's where I started at Madison Square Garden.
00:51.153 --> 00:56.157
[SPEAKER_01]: And it kind of evolved into the security side as I was there.
00:56.277 --> 01:03.161
[SPEAKER_01]: So spent 13 years there, various number of positions, worked my way up the ladder.
01:05.485 --> 01:12.191
[SPEAKER_01]: left the garden worked for staffing company for two years, which was a very valuable experience for me.
01:13.332 --> 01:20.178
[SPEAKER_01]: There's a lot that I learned there that I still apply today, so that was a great stepping stone.
01:21.819 --> 01:29.183
[SPEAKER_01]: Then we, we moved on to T&M, which was also another great experience and then COVID hit as we all know.
01:29.943 --> 01:34.305
[SPEAKER_01]: And then here we are with the ingress attack six, six years later.
01:34.946 --> 01:36.507
[SPEAKER_00]: So go back to your garden days.
01:36.527 --> 01:40.669
[SPEAKER_00]: I mean Madison Square Garden, the most famous arena at least.
01:40.769 --> 01:43.490
[SPEAKER_00]: Maybe venue in the world.
01:45.610 --> 01:50.395
[SPEAKER_00]: an unbelievable calendar of events that you guys would do yearly.
01:52.657 --> 01:57.421
[SPEAKER_00]: Just highlight, like, give us a best and a worst moment of your 13 years at the garden.
01:59.744 --> 02:00.685
[SPEAKER_01]: Best moment?
02:02.046 --> 02:02.787
[SPEAKER_01]: That's a tough one.
02:04.997 --> 02:09.578
[SPEAKER_01]: There's a few rock-and-roll Hall of Fame concerts that's a pretty memorable one.
02:11.198 --> 02:13.839
[SPEAKER_01]: Every artist under his son was there.
02:14.599 --> 02:20.740
[SPEAKER_01]: I'm proud to say I spent about 10, 15 minutes with Paul McCartney on my own, just him and I and one other person.
02:20.760 --> 02:22.080
[SPEAKER_01]: That was kinda cool.
02:24.341 --> 02:25.261
[SPEAKER_01]: Those stand out.
02:25.501 --> 02:26.361
[SPEAKER_01]: We're a small man.
02:27.262 --> 02:27.902
[SPEAKER_01]: There's a few.
02:31.044 --> 02:40.586
[SPEAKER_01]: I'd say losing the perimeter at the loading dock and having a number of folks breach the perimeter.
02:40.606 --> 02:42.047
[SPEAKER_01]: We had to bring police in.
02:42.087 --> 02:43.707
[SPEAKER_01]: There was folks fighting with police.
02:43.767 --> 02:44.747
[SPEAKER_00]: What was you about?
02:45.047 --> 02:46.028
[SPEAKER_01]: That wasn't a good night.
02:47.128 --> 02:55.370
[SPEAKER_01]: It was the ASAP Rocky Benefit Show for his cousin who passed away.
02:56.758 --> 02:59.739
[SPEAKER_01]: Everybody in their mother showed up and none of them belong there.
03:00.099 --> 03:06.781
[SPEAKER_01]: And it got pretty ugly for a while, but we were able to regain control without them getting inside the building.
03:06.801 --> 03:07.441
[SPEAKER_01]: But it was close.
03:07.862 --> 03:10.442
[SPEAKER_00]: It's interesting that you bring that up because it's in the news right now.
03:10.842 --> 03:13.483
[SPEAKER_00]: When Jay-Z was at Yankee Stadium, right?
03:13.563 --> 03:19.405
[SPEAKER_00]: Like the ability to control a perimeter is the utmost importance and the work we all do.
03:20.345 --> 03:21.506
[SPEAKER_00]: Mm-hmm.
03:21.786 --> 03:24.987
[SPEAKER_00]: And that ring your bell as one of those bad nights.
03:25.227 --> 03:28.289
[SPEAKER_01]: Yeah, well, Jay-Z, they got into the building.
03:28.809 --> 03:33.031
[SPEAKER_01]: And in this incident, they didn't get inside the building.
03:33.071 --> 03:36.173
[SPEAKER_01]: They got inside our perimeter inside the loading dock.
03:36.193 --> 03:38.995
[SPEAKER_01]: And then there's a, the Roland door was actually up.
03:39.055 --> 03:43.597
[SPEAKER_01]: And we got it down in time before anybody could physically get inside the building.
03:43.998 --> 03:48.180
[SPEAKER_01]: So they were still outside, but just inside the perimeter.
03:48.260 --> 03:50.741
[SPEAKER_01]: But very similar situation.
03:52.386 --> 03:55.748
[SPEAKER_01]: You know, crowd control time situation where you just get overwhelmed.
03:56.188 --> 04:04.013
[SPEAKER_00]: Well, the good thing is that the garden, if you breach the perimeter and get to loading dock, you have no idea where you are or where the floor is and how to get to the next spot.
04:04.033 --> 04:04.653
[SPEAKER_00]: That's for sure.
04:04.673 --> 04:06.094
[SPEAKER_00]: You got some time to recover there.
04:06.494 --> 04:12.498
[SPEAKER_01]: People forget, you know, the Madison Square Garden, the arena floor is on the fifth floor of a 10-story building.
04:12.718 --> 04:13.198
[SPEAKER_00]: It's amazing.
04:13.239 --> 04:18.642
[SPEAKER_01]: And there's a 5,600 person theater on the third floor below the arena floor.
04:19.763 --> 04:22.464
[SPEAKER_00]: I don't know of another building in the world.
04:22.484 --> 04:25.905
[SPEAKER_00]: I don't think there's a set floor is five stories off the street.
04:26.405 --> 04:35.188
[SPEAKER_00]: It's crazy, but you did some marquee events, you had the pope visit, you had Stanley Cup.
04:36.048 --> 04:36.748
[SPEAKER_00]: Final finals.
04:36.769 --> 04:39.090
[SPEAKER_01]: Yeah, you made finals and Eastern Conference finals.
04:39.290 --> 04:43.132
[SPEAKER_00]: Yeah, and I know you were a big hockey fan You're team.
04:43.392 --> 04:50.675
[SPEAKER_00]: Yeah, I mean they were your assignment and you're all at the garden What was most memorable hockey or a pope visit?
04:51.676 --> 04:52.656
[SPEAKER_01]: That's a great question
04:54.462 --> 05:09.884
[SPEAKER_01]: I'd say hockey just because of, you know, how long the playoff scope people forget when you make a playoff run like that, you're going from, it's, it's two months long, that's from, you know, early mid April to early mid.
05:10.484 --> 05:15.087
[SPEAKER_01]: June and you know, they got really close, you know, they they lost in the finals.
05:15.928 --> 05:19.690
[SPEAKER_01]: That was it was very memorable With the Pope visit.
05:19.891 --> 05:24.574
[SPEAKER_01]: I mean, that was a memorable one, too, but as you know, Secret Service takes it over.
05:26.175 --> 05:28.937
[SPEAKER_01]: I mean the one thing I there's two things I remember from that event
05:29.697 --> 05:33.499
[SPEAKER_01]: One was the line for Ken Blocks, waiting to get in.
05:33.559 --> 05:35.040
[SPEAKER_01]: Thank God it was a nice day that day.
05:35.800 --> 05:48.266
[SPEAKER_01]: And two was when the usher, one of the usher's sent the crowd the wrong way for communion, when we had to do communion for 20,000 people, and they all have to go in a certain direction.
05:48.286 --> 05:51.827
[SPEAKER_01]: And when you send them their own way, it messes up the entire plan.
05:51.847 --> 05:53.168
[SPEAKER_01]: And I would remember,
05:54.689 --> 05:59.913
[SPEAKER_01]: sprinting down the concourse to go fix it and we got it adjusted, but those are the two that stick out from that one.
06:00.253 --> 06:01.734
[SPEAKER_00]: I'm going to touch on two things from that.
06:02.055 --> 06:06.258
[SPEAKER_00]: The secret service part, it's a whole different experience, right?
06:06.438 --> 06:13.904
[SPEAKER_00]: And you experienced it, we just had the White House correspondent's dinner, the re-take on Friday night, and
06:14.604 --> 06:21.305
[SPEAKER_00]: Yeah, I was involved in Mercedes-Benz stadium when the president visited for the cod football national championship.
06:22.265 --> 06:32.447
[SPEAKER_00]: It's a whole different experience and when the secret service comes in to do screening, it's the attendee experience they could care less.
06:33.447 --> 06:34.988
[SPEAKER_00]: That's not the business you're in today.
06:35.868 --> 06:37.308
[SPEAKER_00]: Elaborate a little bit on the difference.
06:37.908 --> 06:41.309
[SPEAKER_01]: Yeah, I mean, when the secret service is there, like you said, there's
06:42.489 --> 06:46.032
[SPEAKER_01]: The thought of attendee experience is not even a thought.
06:46.072 --> 06:56.161
[SPEAKER_01]: It's about safety and security and making sure everybody's screen properly, access control, things like that, with honestly no regard for anything else.
06:57.341 --> 07:00.702
[SPEAKER_01]: You know, in our world, you got to find that balance, right?
07:00.742 --> 07:04.562
[SPEAKER_01]: There's, everything now is about the attendee experience.
07:04.602 --> 07:08.583
[SPEAKER_01]: There's a lot of competition for the entertainment dollar, right?
07:08.603 --> 07:12.884
[SPEAKER_01]: It folks are coming to your events, regardless of what type of event it is.
07:12.924 --> 07:15.524
[SPEAKER_01]: It could be a conference, it could be a sporting event, concert.
07:16.944 --> 07:20.225
[SPEAKER_01]: You know, if they don't have a good attendee experience, they're not going to want to come back.
07:20.325 --> 07:24.626
[SPEAKER_01]: So it's our job to balance that with safety and security.
07:24.786 --> 07:25.066
[SPEAKER_00]: Yeah.
07:25.866 --> 07:47.912
[SPEAKER_00]: So, about six years ago, we were doing a rollout at Clemson, and that evening at dinner prior to the game, we'd gotten to talking about this particular business, we had no idea we're going to call it or anything, and I think it was kind of how you handled
07:49.691 --> 08:10.888
[SPEAKER_00]: the set-up day of creating new perimeter for college football stadium that they didn't have a lot of forethought in how they're going to do this and there was a lot of winging at that day to get this thing set up and roll out, walk through metal detectors for the first time at this particular stadium with a lot of different challenges.
08:11.609 --> 08:18.034
[SPEAKER_00]: Something struck me that evening at dinner that you were the guy and I told you we're going to start a rental division, you're going to run
08:19.054 --> 08:24.640
[SPEAKER_01]: Yeah, I remember it vividly and when you said that to me, I knew I was all in.
08:25.461 --> 08:26.902
[SPEAKER_01]: I didn't know what I was all in for.
08:26.962 --> 08:32.528
[SPEAKER_01]: I just knew I was all in and it was, you know, just looking back on that.
08:32.628 --> 08:34.329
[SPEAKER_01]: I don't like.
08:35.423 --> 08:37.165
[SPEAKER_01]: I didn't I didn't even know where to begin.
08:37.185 --> 08:38.106
[SPEAKER_01]: Yeah.
08:38.126 --> 08:38.386
[SPEAKER_01]: Right.
08:38.446 --> 08:46.854
[SPEAKER_01]: I just I took my prior experience and just applied it and, you know, there's a little bit of winging it.
08:46.874 --> 08:50.678
[SPEAKER_01]: There's some, you know, there's a lot of decision making and some risk taking and.
08:51.937 --> 08:53.078
[SPEAKER_01]: Here we are, six years later.
08:53.818 --> 08:54.658
[SPEAKER_00]: Six years later.
08:54.718 --> 09:03.562
[SPEAKER_00]: Six years later, and I think through two quarters this year, your team has delivered at, I don't know the number.
09:03.582 --> 09:04.943
[SPEAKER_00]: Do you know the number of events?
09:05.023 --> 09:08.864
[SPEAKER_00]: I know I've got him handy, but it's probably a couple hundred events already this year.
09:09.164 --> 09:15.747
[SPEAKER_01]: Yep, I don't know the exact number, but yeah, I'd say probably 150 maybe five this point.
09:16.127 --> 09:18.788
[SPEAKER_00]: Yep, it's around the world, honestly.
09:21.280 --> 09:45.747
[SPEAKER_00]: What's the biggest challenge in what ingressile tech is doing today when you're at different events and you're setting up screening from anything from a two-lane, two open gates or a dual evolve, single set up at a small event through an Nvidia or you just got back from Cheyenne from the frontier days, a dream force,
09:46.267 --> 09:52.940
[SPEAKER_00]: What have you learned, what are the challenges and what are you most proud of in what you've developed in six years?
09:53.413 --> 10:06.880
[SPEAKER_01]: Yeah, challenges, there's a number of challenges, but the planning and getting all the information that we need a lot of times were under a time crunch.
10:07.320 --> 10:14.643
[SPEAKER_01]: And just trying to get all the information to have everything perfect before we get on site is not always the case.
10:15.724 --> 10:21.287
[SPEAKER_01]: So we do have to rely a lot on our experience intuition, things like that in order
10:22.758 --> 10:27.579
[SPEAKER_01]: to get the job done, those are probably the biggest challenges.
10:27.639 --> 10:33.901
[SPEAKER_01]: And then as far as what I'm most proud of, I mean, I think it's what we've built, right?
10:34.521 --> 10:45.803
[SPEAKER_01]: It's the team, it's the business, it's the events that, you know, the caliber of events that we're doing, our clients.
10:46.063 --> 10:51.085
[SPEAKER_01]: I mean, it's, if you had told me this six years ago, you know, I couldn't have dreamed.
10:53.406 --> 10:56.588
[SPEAKER_01]: I'm very proud of it, and it's not just me, it's the entire team.
10:57.168 --> 10:59.470
[SPEAKER_00]: But what's the differentiator at ingress attack?
11:00.051 --> 11:01.151
[SPEAKER_00]: Are people?
11:01.352 --> 11:01.592
[SPEAKER_00]: Why?
11:02.392 --> 11:03.733
[SPEAKER_01]: Experience.
11:04.374 --> 11:08.077
[SPEAKER_01]: You know, I was a Brad and I were talking about this earlier.
11:08.177 --> 11:10.579
[SPEAKER_01]: I was saying, there's no substitute for experience.
11:11.139 --> 11:13.081
[SPEAKER_01]: You can't duplicate it, no matter what you do.
11:13.821 --> 11:21.007
[SPEAKER_01]: And, you know, we have some experience people, and we have some younger folks that we've trained up
11:23.229 --> 11:25.891
[SPEAKER_01]: experience, and that's our differentiator.
11:25.971 --> 11:37.463
[SPEAKER_01]: It's our people who can look at a problem and you know, a light bulb goes off and they can say, I've dealt with this kind of thing before, I know how to fix it, and that's what they do.
11:37.743 --> 11:43.950
[SPEAKER_00]: And you purposely went out, we purposely went out and got even operators and trained them on the technology.
11:44.850 --> 11:47.232
[SPEAKER_00]: So that they can do exactly that, right?
11:47.413 --> 11:58.623
[SPEAKER_00]: And I think that's been a huge part of ingressive text success is the type of people that we've been able to add to the team and go out and deploy the technology.
11:59.323 --> 12:01.605
[SPEAKER_00]: How are you finding the right people?
12:01.845 --> 12:05.088
[SPEAKER_00]: What are you doing these days to get the right people?
12:05.188 --> 12:08.771
[SPEAKER_00]: And the right technology is at the particular events.
12:09.530 --> 12:28.563
[SPEAKER_01]: Yeah, I mean, it goes back to that experience, passion work, work ethic, you know, people who are willing to put the time in and learn, you know, we talk about all the time, operationalizing the technology and I say it to our clients all the time.
12:29.163 --> 12:30.863
[SPEAKER_01]: you can put whatever you want out there.
12:30.883 --> 12:33.544
[SPEAKER_01]: If it's not being done properly, it's a waste.
12:33.944 --> 12:34.924
[SPEAKER_01]: It's a big paper weight.
12:35.264 --> 12:40.545
[SPEAKER_01]: It's not going to work properly and bad things are going to happen.
12:41.306 --> 12:45.927
[SPEAKER_01]: And as far as the technology is concerned, I mean it goes back to that attendee experience.
12:45.967 --> 12:48.787
[SPEAKER_01]: It's, you know, fast-paced, high throughput.
12:48.907 --> 12:51.168
[SPEAKER_01]: I mean those are the kind of things that we're looking for.
12:52.928 --> 12:55.950
[SPEAKER_01]: There is some competition out there with different technologies.
12:55.990 --> 13:02.174
[SPEAKER_01]: There's a lot of folks who, you know, think that they're better than the next one.
13:02.214 --> 13:07.118
[SPEAKER_01]: And, you know, I take a lot of pride in doing our homework.
13:07.218 --> 13:14.162
[SPEAKER_01]: So, you know, we, we know to, to take on the best technology and deploy it.
13:14.362 --> 13:14.582
[SPEAKER_00]: Right.
13:15.343 --> 13:18.525
[SPEAKER_00]: Yeah, technology is only as good as the people that are out there operating it.
13:20.155 --> 13:45.565
[SPEAKER_01]: what's what's new what's what's coming down the pipeline for ingress attack anything you're looking forward to as far as technology anything new coming out yeah i mean there's there's a lot of competition out there now for for x-ray systems i've spent a lot of time researching that so you know that's that's one we talked about drones in in the past that's uh
13:46.905 --> 13:54.567
[SPEAKER_01]: That's a big thing in the event industry now where it's hard to stop them, right?
13:54.587 --> 13:59.328
[SPEAKER_01]: There's only so much you can do even when you can detect it.
14:00.629 --> 14:04.530
[SPEAKER_01]: Facial authentication, facial recognition is another one.
14:06.090 --> 14:09.511
[SPEAKER_01]: Vehicle barriers, I think, is a big one.
14:10.591 --> 14:13.952
[SPEAKER_01]: Just yesterday or the day before, the attack in Berlin,
14:16.253 --> 14:17.754
[SPEAKER_01]: Part is ready to top it a list.
14:18.095 --> 14:19.636
[SPEAKER_00]: Right, protecting that perimeter.
14:19.676 --> 14:19.936
[SPEAKER_00]: Yeah.
14:22.018 --> 14:26.582
[SPEAKER_00]: Vehicle as a weapon is, you know, it's been a constant risk.
14:27.122 --> 14:31.385
[SPEAKER_00]: It's it's it's such a low barrier to entry for someone that has.
14:32.887 --> 14:35.949
[SPEAKER_00]: The desire to do something terrible and you're right.
14:35.969 --> 14:37.430
[SPEAKER_00]: There was just another one this weekend.
14:37.490 --> 14:41.434
[SPEAKER_00]: So like building that overall perimeter solution is really.
14:42.414 --> 14:43.715
[SPEAKER_00]: Where you see and dress with that going.
14:47.230 --> 14:57.577
[SPEAKER_00]: What, um, I asked you about your, your kind of best and worst experiences when you're at the garden, six years in an ingress attack.
14:58.297 --> 15:00.199
[SPEAKER_00]: What's your, what's your best experience?
15:01.239 --> 15:01.860
[SPEAKER_00]: Let's start there.
15:03.121 --> 15:05.942
[SPEAKER_01]: My best experience in six years.
15:08.084 --> 15:08.844
[SPEAKER_01]: That's a good one.
15:08.924 --> 15:10.846
[SPEAKER_01]: I mean, we, we, we just completed
15:16.890 --> 15:32.142
[SPEAKER_01]: the dynamics of that event and you know the lift that we had under the time frame that we had and how we delivered under the circumstances that we were in is probably our biggest accomplishment today.
15:32.685 --> 15:34.326
[SPEAKER_00]: to tell a little bit more about that.
15:34.406 --> 15:36.568
[SPEAKER_00]: What did your team actually do for FIFA?
15:36.828 --> 15:51.679
[SPEAKER_01]: Yeah, so we handled screening, weapons detection screening for 60 training sites and four stadiums, all throughout the US and Canada, you know, over the entire run.
15:54.101 --> 15:59.984
[SPEAKER_01]: We put a plan in place in the beginning where we had our managers assigned to certain regions.
16:00.424 --> 16:02.125
[SPEAKER_01]: We had one person in charge on our team.
16:02.185 --> 16:04.546
[SPEAKER_01]: It was the central point of communication, which was key.
16:05.827 --> 16:10.709
[SPEAKER_01]: In the beginning, it was just emails of people of 60 different sites flying everywhere.
16:10.769 --> 16:11.810
[SPEAKER_01]: It's a rule of what we had.
16:12.190 --> 16:13.471
[SPEAKER_01]: We got to get our arms around this.
16:13.511 --> 16:17.293
[SPEAKER_01]: So we established that central point of communication.
16:18.193 --> 16:20.534
[SPEAKER_01]: And we had folks behind the scenes handling all of the
16:23.976 --> 16:27.437
[SPEAKER_01]: all of the changes every day with the dynamics of the tournament.
16:28.077 --> 16:29.638
[SPEAKER_01]: That was probably the most difficult part.
16:31.499 --> 16:38.961
[SPEAKER_01]: The part of the tournament where there, you know, where it gets down to 32 teams, there were then it goes to 16 and all the changes involved there.
16:39.561 --> 16:41.502
[SPEAKER_01]: The middle part was the most difficult.
16:42.142 --> 16:44.683
[SPEAKER_00]: How many total units and staff did you deploy?
16:45.503 --> 16:51.428
[SPEAKER_01]: Yes, so we had 139 open gates deployed throughout staff.
16:51.588 --> 16:56.873
[SPEAKER_01]: We had 80 operations managers at all the various sites.
16:58.774 --> 17:02.678
[SPEAKER_01]: The number of screening days was 825 give or take.
17:03.138 --> 17:06.101
[SPEAKER_01]: It's probably a little more after all the changes.
17:08.322 --> 17:21.814
[SPEAKER_01]: The next data I'm going to get you is the total shipments because the shipping and logistics behind that project is beyond anything I've ever seen before, but just a great project overall for us.
17:22.275 --> 17:22.855
[SPEAKER_00]: It's amazing.
17:23.295 --> 17:33.545
[SPEAKER_00]: It's amazing what you guys pulled off for that event and in the timeline to do it and the number of people, you might have equipment, you're pulling the whole plan together.
17:34.383 --> 17:34.763
[SPEAKER_00]: Amazing.
17:35.343 --> 17:35.563
[SPEAKER_00]: All right.
17:35.964 --> 17:38.824
[SPEAKER_00]: Give me your worst day at ingress attack.
17:39.785 --> 17:40.185
[SPEAKER_01]: Wow.
17:41.765 --> 17:44.026
[SPEAKER_01]: My worst day at ingress attack.
17:45.026 --> 17:46.767
[SPEAKER_01]: They're all good days at ingress attack.
17:47.647 --> 17:51.748
[SPEAKER_01]: Um, no, I mean, there've been, uh, there've been a few hard ones.
17:51.788 --> 17:56.610
[SPEAKER_01]: I mean, I go right back to the beginning, like our first two events back to back golf tournaments.
18:04.543 --> 18:08.024
[SPEAKER_01]: to PM the next day and that's what we had to do.
18:08.484 --> 18:11.105
[SPEAKER_01]: And we did it and we got through it.
18:11.125 --> 18:12.766
[SPEAKER_01]: That was that was very difficult.
18:13.906 --> 18:31.873
[SPEAKER_01]: Just recently, we wanted that that stands out at the beginning of the FIFA assignment, having to fly to a warehouse in Cleveland last minute to sort through 139 open gates in a dusty warehouse until midnight, it's what had to be done.
18:32.733 --> 18:34.534
[SPEAKER_01]: We did it and you know, here we are today.
18:34.934 --> 18:35.514
[SPEAKER_00]: That's awesome.
18:35.834 --> 18:38.495
[SPEAKER_00]: Paul has been an absolute pleasure of having you on the show.
18:38.855 --> 18:48.058
[SPEAKER_00]: It's truly amazing the work that your team is doing and what you're deploying, the FIFA story is fantastic.
18:49.779 --> 18:50.539
[SPEAKER_00]: I appreciate you.
18:51.679 --> 18:57.241
[SPEAKER_00]: I want to make sure that people know how to reach out if they want to get in touch with you or they want to do any work with ingresso tech.
18:57.966 --> 18:59.027
[SPEAKER_01]: Yeah, absolutely.
18:59.047 --> 19:13.064
[SPEAKER_01]: So there's always our website, ingressatech.com, my email, P Matthews, P-M-A-T-H, 1-T-N-M-F-U-S, P-M-A-T-H, E-W-S, at ingressatech.com, or you can always call myself phone.
19:13.104 --> 19:14.326
[SPEAKER_01]: It's on 24-7.
19:14.506 --> 19:15.807
[SPEAKER_01]: Which is on the website still.
19:16.188 --> 19:17.109
[SPEAKER_01]: I think it's off now.
19:17.129 --> 19:17.469
[SPEAKER_01]: I was like,
19:18.471 --> 19:23.298
[SPEAKER_01]: I'll put it here for anybody who wants to 917-412-6359.
19:23.398 --> 19:26.442
[SPEAKER_00]: Give Paul a call, he'll make sure all of your events are secure.
19:26.563 --> 19:27.844
[SPEAKER_00]: I really appreciate your events.
19:27.864 --> 19:28.145
[SPEAKER_00]: Thank you.
19:28.165 --> 19:28.826
[SPEAKER_01]: Thanks for having me.
19:28.846 --> 19:29.086
[SPEAKER_00]: All right.
