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In this episode, we're joined by Public Rec's Founder and CEO, Zach Goldstein, to discuss how they've grown as a brand, their preparation for Black Friday, and what to do when things don't go as planned. 
Declan Ivory, VP of Customer Support at Intercom (a Peak Support partner), implemented Fin, their in-house AI tool, to understand the complete customer experience journey. They’ve improved the journey by keeping their knowledge base up to date, improving chatbot resolution rate, and optimizing the …
Embark, a provider of pet DNA testing kits in the eCommerce industry, was seeking ways to reduce costs while maintaining an exceptional customer experience. ​Embark has been a Peak Support client since 2020, with 15 agents in the Philippines providing email and live chat support, regularly achievin…
Declan joins Peak Experience to discuss AI implementation with Hannah Steiman.Declan Ivory, VP of Customer Support at Intercom, has worked hand in hand with generative AI systems and joined us on the podcast to discuss how you can grow a sense of empathy for your customers’ journey by keeping your …
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