Full Transcript for Truck Tech That Keeps Drivers Rolling

buttermilk's right, it's usually Eric. 00:01:51.280 --> 00:01:59.040 And then across the table from Eric is zucchini bread, to zucchini bread's right is Jerry, and then we get right back around to Patrick. 00:01:59.439 --> 00:02:00.959 Well, today we mixed it up a little bit. 00:02:01.040 --> 00:02:02.879 We have a couple of special guests in the studio. 00:02:03.120 --> 00:02:08.400 So zucchini bread is sitting between buttermilk and Eric. 00:02:08.639 --> 00:02:08.960 Yes. 00:02:09.439 --> 00:02:14.240 And across the way from Eric is Jimmy and Eric B. 00:02:16.000 --> 00:02:21.520 So that's what we've done to change it up a little bit, so it might sound a little bit different, but it's gonna be fun. 00:02:21.840 --> 00:02:25.360 Sounds like we're part of like a K-pop rock group or something, and these are all our names. 00:02:25.599 --> 00:02:27.840 I'm going demon hunting later on tonight if anybody wants to go. 00:02:28.080 --> 00:02:28.400 Oh. 00:02:29.280 --> 00:02:31.759 I don't know what that means, but I've seen it on Amazon. 00:02:32.240 --> 00:02:33.840 I just have purple hair, that's all I'm saying. 00:02:34.159 --> 00:02:34.400 That's it. 00:02:34.560 --> 00:02:35.120 There you go. 00:02:35.280 --> 00:02:36.800 Well, you know what? 00:02:36.960 --> 00:02:40.400 You can have purple hair for the rest of this podcast because the listener doesn't know any better. 00:02:40.560 --> 00:02:40.960 They have no idea. 00:02:41.520 --> 00:02:47.439 And the people watching on YouTube, Jerry's gonna color correct your hair only just the purple for the entire podcast. 00:02:47.680 --> 00:02:49.840 Jerry's like, I need to find an app for that. 00:02:50.080 --> 00:02:51.280 You can do it. 00:02:52.080 --> 00:02:53.840 Well, I mean, he is the best, right? 00:02:53.919 --> 00:02:57.599 I I heard someone once say he's the administrator extraordinaire or something like that. 00:02:58.159 --> 00:03:03.120 Most important super administrator, the best, most important person in all of Highfield trucking. 00:03:03.199 --> 00:03:04.800 So I'm sure you can figure that out. 00:03:05.439 --> 00:03:06.159 No pressure. 00:03:06.319 --> 00:03:06.719 No pressure. 00:03:06.960 --> 00:03:07.439 No pressure. 00:03:07.520 --> 00:03:08.240 Yeah, I can do it. 00:03:08.800 --> 00:03:11.680 Here's a picture of Heather right here with purple hair. 00:03:13.039 --> 00:03:15.360 Purple hair, purple hair. 00:03:15.840 --> 00:03:16.319 That's funny. 00:03:17.439 --> 00:03:19.199 Um, so yeah, we've got some fun times. 00:03:19.280 --> 00:03:24.240 So those of you who don't know, Jimmy Mack is uh over our maintenance department over at Highfield Trucking. 00:03:24.319 --> 00:03:26.560 He is the bomb.edu. 00:03:27.120 --> 00:03:34.560 Uh and uh he is uh the knowledge base for everything maintenance related. 00:03:34.639 --> 00:03:38.879 So when you call Jimmy Mack and you say Jimmy, Jimmy. 00:03:39.919 --> 00:03:40.319 Jimmy? 00:03:40.560 --> 00:03:40.960 Yes, sir. 00:03:41.120 -->

00:03:41.520 Yeah, okay. 00:03:41.759 --> 00:03:49.680 He uh you say I've got a Duma flitchy noise and it's just not right. 00:03:49.840 --> 00:03:55.120 He can go like, well, does it happen when you turn left or right and you go like only when I turn right? 00:03:55.199 --> 00:04:01.039 And then he automatically knows, of course, that means you've got a loose Duma flitchy. 00:04:01.680 --> 00:04:02.000 See? 00:04:02.159 --> 00:04:02.719 It's so easy. 00:04:03.199 --> 00:04:03.919 It's so easy vents. 00:04:04.800 --> 00:04:04.960 Exactly. 00:04:05.680 --> 00:04:06.000 Exactly. 00:04:06.240 --> 00:04:06.400 Yeah. 00:04:06.639 --> 00:04:09.280 Eric's like, I gotta write down what a flitchy is. 00:04:09.919 --> 00:04:12.080 I was going with a broken flux capacitor. 00:04:13.439 --> 00:04:16.639 No, that's only on acceleration when it stalls out for that quick second. 00:04:16.720 --> 00:04:16.800 Yeah. 00:04:16.959 --> 00:04:18.079 That's that's the flux capacitor. 00:04:18.879 --> 00:04:19.360 You have a lot to learn. 00:04:19.600 --> 00:04:20.560 Yeah, we'll work on that tomorrow. 00:04:20.879 --> 00:04:23.279 All of our we broke all of our flux capacitors intentionally. 00:04:23.360 --> 00:04:24.399 None of our trucks go 88. 00:04:24.639 --> 00:04:25.920 So did you say Duma Flitchy? 00:04:26.079 --> 00:04:26.800 Duma flitchy. 00:04:26.959 --> 00:04:30.000 Okay, so if I put that in a report, just make sure you spell it right. 00:04:30.160 --> 00:04:30.399 Understand. 00:04:32.079 --> 00:04:33.839 And we do use the old English spelling. 00:04:34.079 --> 00:04:34.319 We do. 00:04:34.560 --> 00:04:35.519 It's a weird quirk. 00:04:35.920 --> 00:04:36.160 It is. 00:04:36.319 --> 00:04:39.040 Uh H made us uh use that, but you know, it's fine. 00:04:39.279 --> 00:04:43.199 So uh Jimmy, you're in from Georgia, where you normally uh uh live. 00:04:43.360 --> 00:04:43.600 Yes. 00:04:43.759 --> 00:04:44.560 And uh work from. 00:04:44.639 --> 00:04:50.079 And then you brought up Eric B, and y'all have been hanging out uh the first part of this week with us. 00:04:50.160 --> 00:04:51.680 You're gonna be here for a few more days. 00:04:51.920 --> 00:04:52.879 Uh why? 00:04:53.279 --> 00:04:55.360 Uh Eric's in training. 00:04:55.439 --> 00:05:08.319 Uh he's started March 1st, and I always try to make a couple trips up to Columbus to make visits to all our shops and uh make an appearance and continue networking and make develop all those relationships we have over the last several years. 00:05:08.399 --> 00:05:18.160 And yeah, it's always good for uh new people to put faces to names, and he's been emailing people already, and he got to meet a lot of them, and we got more to meet, and we'll be here all week. 00:05:18.560 --> 00:05:19.199 Awesome. 00:05:19.439 --> 00:05:19.759 Awesome. 00:05:20.079 --> 00:05:33.040 I know uh Eric, you and I are talking earlier, and you were talking about uh climbing through the trucks and actually like uh playing with the the the different things and and and learning our procedures and all that stuff. 00:05:33.199 --> 00:05:42.240 Um and you said it was illuminating, so so to speak, is what you said, about um just being able to see all these trucks because we everything so far has been like emails, right? 00:05:42.319 --> 00:05:53.920 And conversation and yeah, so when when drivers would call in and they would bring up anything that was wrong with the truck, I would do my best to try to help them out and I would look through Google and try to figure out what was on the truck. 00:05:54.480 --> 00:05:58.079 But with Google, you have 15 different brands or 15 different kinds of things. 00:05:58.240 --> 00:06:03.839 So I'd find something and I would think, okay, I'm gonna send this over to the driver, but if I send them the wrong thing, it doesn't help them at all. 00:06:04.079 --> 00:06:15.839 So putting eyes on the trucks, seeing what we're dealing with on a day-to-day basis, and then you know, also meeting operations and building that relationship and where I can reach out to them and say, hey, could you you know lend me a hand? 00:06:16.160 --> 00:06:17.120 It's been very beneficial. 00:06:17.920 --> 00:06:18.720 Cool, cool. 00:06:19.199 --> 00:06:21.519 And how's it been uh so far? 00:06:21.680 --> 00:06:23.759 Because I know you spent some time with Vince in the yard, right? 00:06:23.839 --> 00:06:28.079 Like that's been y'all like one of the big projects you've been or or has that not happened yet? 00:06:28.399 --> 00:06:43.519 Yeah, we went through um Eric and I did the the exterior and box on an initial inspection on um Monday morning, and then he spent time with Mel on the interior and cab on an interior on an initial inspection in the afternoon. 00:06:43.680 --> 00:06:46.160 So we still have to go over a couple of different components. 00:06:46.319 --> 00:06:50.639 Um we tried to show him an APU yesterday, but it wasn't working. 00:06:50.800 --> 00:07:01.759 So we're gonna go through all the different APUs uh tomorrow or Thursday and work on on what that looks like, what they look like, and how to some of the troubleshooting steps that we go through in the yard to get those working. 00:07:02.000 --> 00:07:08.079 But don't you feel like showing him an APU that's not working is an accurate display of Oh sure. 00:07:11.279 --> 00:07:11.439 Yes. 00:07:11.600 --> 00:07:13.199 Yeah, a very accurate display, sure. 00:07:13.759 --> 00:07:15.279 Are we up to three APUs? 00:07:15.439 --> 00:07:17.920 I I know we just had a conversation maybe two months ago. 00:07:18.319 --> 00:07:19.439 Four, four, up to four. 00:07:20.160 --> 00:07:23.759 And then do they five, five, five, we're up to five. 00:07:24.000 --> 00:07:24.639 Oh my. 00:07:25.120 --> 00:07:26.480 Are you talking about the big one? 00:07:26.800 --> 00:07:31.279 Big dynastys, little dynastys, Onan, Comfort Pro, Aspen. 00:07:31.360 --> 00:07:31.439 Yeah. 00:07:31.519 --> 00:07:31.920 Well, then I'm gonna do that.

00:07:32.160 --> 00:07:33.279 So do they all reset differently? 00:07:33.680 --> 00:07:34.399 That's my quick question. 00:07:34.480 --> 00:07:36.480 Like if they trip? 00:07:36.800 --> 00:07:39.199 Because I'm only can familiar with the one with the big red button. 00:07:39.519 --> 00:07:40.240 The comfort process. 00:07:41.920 --> 00:07:43.519 But do they all reset differently now? 00:07:43.759 --> 00:07:51.120 Well, the two dynastys are the only difference between them that we deal with is the fact that one is a lot larger output than the other. 00:07:51.279 --> 00:07:51.600 I see. 00:07:51.839 --> 00:07:54.720 As far as the controller and how they reset them, they work the same way. 00:07:55.040 --> 00:07:55.279 Nice. 00:07:55.439 --> 00:07:56.959 So that's kind of the stuff you'll be showing here? 00:07:57.360 --> 00:07:57.680 That was my question. 00:07:58.639 --> 00:07:58.800 Exactly. 00:07:59.040 --> 00:07:59.279 Thanks. 00:07:59.600 --> 00:08:02.160 Which we did talk about some of that yesterday afternoon, too, on the dynastys. 00:08:02.240 --> 00:08:02.319 Yeah. 00:08:03.199 --> 00:08:11.199 So between you and Mel, it was easy for me today when I ran a VIR on the truck because a lot of what we went through yesterday I was able to, you know, use it today. 00:08:11.439 --> 00:08:11.600 Sure. 00:08:11.839 --> 00:08:14.399 And understand what I was looking at to move through the truck. 00:08:14.560 --> 00:08:14.800 Yeah. 00:08:16.480 --> 00:08:22.480 So it it was it's it's good, it's good experience to have someone from maintenance in the yard going over this equipment with us. 00:08:22.560 --> 00:08:22.959 It really is. 00:08:23.279 --> 00:08:25.199 Well, and it's it's such a crash course, right? 00:08:25.279 --> 00:08:32.399 Like we always talk about you get a brand new team in and we spend an hour or two hours, something like that with them going over the truck, depending on learning curve. 00:08:32.559 --> 00:08:33.759 If you have experience, it's a little faster. 00:08:33.919 --> 00:08:35.840 If you if you don't, it could take a little longer. 00:08:36.080 --> 00:08:44.240 Um, but you're not going over a truck that this that Eric's gonna drive for the next six months to a year to two years. 00:08:44.480 --> 00:08:49.279 You're going over uh fifteen different variations of trucks. 00:08:49.679 --> 00:09:01.440 And you know, you get uh 10 minutes with the dynastys, and then we have to go look at the own end, then we have to go at the comfort road, and then we have to go look at the aspen, and then we have to go figure out why the dynastys didn't work and you know, like all that stuff. 00:09:01.679 --> 00:09:05.600 Um whereas another like typically when a team comes in, they don't have to do that. 00:09:05.759 --> 00:09:06.480 They kind of like it. 00:09:10.799 --> 00:09:14.480 The time that we spend with them on their truck, we give them so much information. 00:09:14.720 --> 00:09:15.039 Oh, yeah. 00:09:15.200 --> 00:09:21.759 And that's

really where the mentor program comes in, is because the our mentors have dealt with this equipment as well. 00:09:22.320 --> 00:09:29.279 And if you see it happen once when you have a question for your mentor on how to turn the APU on, because you can't forget. 00:09:29.840 --> 00:09:36.720 I remember the first our first night in the truck, I called you and asked you questions about the APU that you had shown us. 00:09:36.799 --> 00:09:42.080 So you you have so much going on that a team can call their mentor and the mentor can walk them through it. 00:09:42.159 --> 00:09:45.039 And when if you've seen it, you understand what they're talking about. 00:09:45.120 --> 00:09:48.639 It's not all foreign language to you, so it works out really well that way. 00:09:48.720 --> 00:09:53.039 But yeah, Eric is getting um just just thrown into the the frying pan. 00:09:53.279 --> 00:09:54.559 And let me add something to that. 00:09:54.799 --> 00:09:57.120 I plan on spending some time in the trucks tomorrow. 00:09:57.519 --> 00:10:06.879 I live in North Georgia, I work remotely, I've been doing this for five years, but I need a refresher from time to time and go through everything again, see like the aspen. 00:10:07.200 --> 00:10:09.759 I've seen the aspen one time last time I came to Columbus. 00:10:10.080 --> 00:10:16.000 So you know it's like continuing education for me coming up here and going back through trucks. 00:10:16.399 --> 00:10:20.000 I was thinking a minute ago, we don't have an aspen in the yard to show you, but we actually do have an aspen. 00:10:20.399 --> 00:10:22.480 It's over at Q Smart, but we can get it back for you. 00:10:23.039 --> 00:10:23.679 So we can go over there. 00:10:23.840 --> 00:10:24.799 We go over there, one of the two. 00:10:26.240 --> 00:10:40.159 Do um so coming from the recruiting and our lovely new app, I know even prior to the app, Jerry has done a wonderful catalog of videos, have two videos uh designated for each truck. 00:10:40.240 --> 00:10:50.799 So when you come on board with Highfield, uh you would have this catalog in the Highfield app readily accessible to maybe assist you with the how to start the generator up. 00:10:51.200 --> 00:10:57.840 And and clarify also that when you go into the Highfield app, you choose your truck and it's showing you just the equipment that's on your truck. 00:10:58.240 --> 00:11:02.159 Yes, it's truck specific to just APUs trying to figure out which one is yours, right? 00:11:02.480 --> 00:11:08.559 No, so and real quick, I just want to add that that's not just for new drivers, that's for people who are already in the fleet. 00:11:09.039 --> 00:11:14.240 They download the app, their trucks in there, so yes, if they need a refresher too on how to do something. 00:11:14.639 --> 00:11:21.120 So my question, I guess, now that we've sold the app, because if you don't have the app and you're with Highfield, I don't know, something like that. 00:11:21.200 --> 00:11:21.840 You're missing

out. 00:11:22.000 --> 00:11:22.240 Get it. 00:11:23.279 --> 00:11:32.639 But anyway, do you do you all have you looked at some of Jerry's videos to go, oh, I kind of can understand now what the person on the other phone or whatever end is trying to say? 00:11:32.720 --> 00:11:35.679 Because sometimes you know having that visual, are his videos helpful? 00:11:35.919 --> 00:11:36.240 Absolutely. 00:11:36.559 --> 00:11:38.000 To maintenance, absolutely that's awesome. 00:11:38.240 --> 00:11:43.840 Yeah, you can try to explain to somebody what to do when they see it for themselves, it makes all the difference in the world. 00:11:44.000 --> 00:11:44.159 Yeah. 00:11:44.399 --> 00:11:44.799 Very helpful. 00:11:45.120 --> 00:11:48.799 That catalog's been well it's kind of it's kind of what we just said. 00:11:48.879 --> 00:11:51.120 We talk about the big red button on the comfort pro, right? 00:11:51.279 --> 00:11:54.240 That you reset it of uh when you actually look at it, it's not that big. 00:11:54.399 --> 00:11:54.879 It's not that big. 00:11:55.039 --> 00:12:01.279 When you think of a big red button, I think of I think of like the this the uh trailer brake uh uh button on a on a truck. 00:12:01.440 --> 00:12:04.639 And when you get in there, it's this it's smaller than a dime. 00:12:04.799 --> 00:12:05.759 Like it is a tiny little button. 00:12:06.720 --> 00:12:09.279 Um it's not like the the office depot. 00:12:09.360 --> 00:12:14.879 Uh, it reminds me of the plug that pops out of the turkey, the little red stopper. 00:12:15.519 --> 00:12:16.000 Yes, exactly. 00:12:16.480 --> 00:12:18.240 Yeah, it's it's just this little stopper. 00:12:18.320 --> 00:12:18.480 Yep. 00:12:18.720 --> 00:12:19.279 It's not very big. 00:12:19.519 --> 00:12:42.720 Well, I can imagine too, all of this experience, being in the yard, seeing all these different trucks, when you watch those videos, it's probably going to give you a better understanding of like where this is, how it's working, um, as opposed to like the way I process it is uh I I like boats and I like RVs, so I'll watch some like reviews of them occasionally on like uh different RVs and boats. 00:12:42.879 --> 00:12:46.960 And sometimes when you watch a video, you're like, oh, I think I realize how this works, whatever. 00:12:47.039 --> 00:12:50.799 And then if you go to a boat show and you actually get on the boat, you're like, oh, that's not at all what I thought it was gonna be like. 00:12:50.960 --> 00:12:55.840 It's totally different, or it's it's way bigger, way smaller, it's in a different spot, it's a little harder to get to. 00:12:56.000 --> 00:13:02.080 Like, you know, when Jerry goes there and films it, he's trying to get the best angles and everything so that you can see everything that's going on crystal clear. 00:13:02.240 --> 00:13:08.080 What they don't show you is that you are contorted in such a way to be able to get to something, right? 00:13:08.240 --> 00:13:16.159 Like that's not always caught on camera because we want you to see uh like what the like how to fix the issue, not necessarily where it is. 00:13:16.320 --> 00:13:21.840 So it it does get uh it definitely is illuminating when you're actually in the truck and looking at it. 00:13:22.159 --> 00:13:23.120 It gives it context. 00:13:23.360 --> 00:13:24.080 It does, absolutely. 00:13:24.320 --> 00:13:24.480 Sure. 00:13:24.960 --> 00:13:33.840 And then to know to physically press that button in like on a on a on a comfort pro and actually know, like, oh, I do feel that little snap or whatever, like it it I think all that helps. 00:13:34.159 --> 00:13:36.559 I think in the video we did we talked about that button. 00:13:36.639 --> 00:13:40.879 So you can look in there and see it, but it's hard to see when you're trying to push the button. 00:13:41.039 --> 00:13:47.360 So if you go in blind and you don't feel that release, well, there's a screw on either side of that button, and you probably hit one of those screws. 00:13:47.679 --> 00:13:48.399 Yeah, yeah. 00:13:48.720 --> 00:13:50.399 Is that with the motor running or off? 00:13:50.639 --> 00:13:51.279 Always off. 00:13:51.519 --> 00:13:52.240 Always off. 00:13:52.480 --> 00:13:53.039 Thank you. 00:13:53.360 --> 00:13:57.440 Oh my gosh, the inside of a the inside of a comfort pro, like it's pretty it's pretty tight. 00:13:57.679 --> 00:14:00.000 It's very tight, and there's belts on both sides of it. 00:14:00.240 --> 00:14:01.759 So always turn it off. 00:14:01.919 --> 00:14:02.559 Always turn it off. 00:14:02.720 --> 00:14:04.879 What do you think about the actual sleeper part? 00:14:05.120 --> 00:14:06.000 Uh very pretty. 00:14:06.159 --> 00:14:08.080 Um coming from I used to have an RV. 00:14:08.399 --> 00:14:08.559 Yeah. 00:14:09.120 --> 00:14:11.360 It was obviously 34 feet. 00:14:11.600 --> 00:14:19.120 And then when you come to our sleepers, yes, they're smaller because it is attached to a semi-trunk, but it's spacious enough to move around. 00:14:19.279 --> 00:14:19.440 Yeah. 00:14:19.759 --> 00:14:25.600 You have the all the amenities of being at the house and what you were saying, being able to contort and everything. 00:14:25.759 --> 00:14:27.679 It's not really the case in our sleepers. 00:14:28.000 --> 00:14:31.360 Uh yeah, I'm six foot two, I can stand straight up in the back of it. 00:14:31.600 --> 00:14:33.200 The shower seems, you know. 00:14:33.600 --> 00:14:33.759 Sure. 00:14:34.000 --> 00:14:34.159 Yeah. 00:14:34.480 --> 00:14:36.320 So I I thought our sleepers were gorgeous. 00:14:36.559 --> 00:14:41.039 And from now that I've been here about a month and a half, I've told almost everybody I know about them. 00:14:41.120 --> 00:14:41.440 Yeah. 00:14:42.080 --> 00:14:46.720 I've shown them pictures, and uh, people are just like, I had no idea this truck was ever out on the road. 00:14:46.799 --> 00:14:49.120 I've never seen one before I started working here. 00:14:49.360 --> 00:14:52.639 And you know,

yeah, y'all have done a great job designing these trucks. 00:14:52.879 --> 00:14:53.440 It's funny. 00:14:53.519 --> 00:14:57.279 I I remember I've showed people like, here's what the inside of our trucks look like, or whatever. 00:14:57.360 --> 00:15:03.679 Like if Eric and I are traveling, inevitably we'll end up in a pub somewhere and conversational flow, and they'll kind of like, what do y'all do? 00:15:04.080 --> 00:15:04.720 We're trucking. 00:15:04.799 --> 00:15:11.279 Uh you tell someone in Australia you're in trucking, and you say, like, we have these teams, teams of trucks, they're like, Teams? 00:15:11.440 --> 00:15:12.240 What do you mean? 00:15:12.480 --> 00:15:19.840 Because every truck in Australia has a coffin sleeper, which is if you know what that means, it's basically a sleeper that is as wide as a single mattress. 00:15:20.159 --> 00:15:23.440 Not even a single mattress, actually, like a I would say cot size. 00:15:23.519 --> 00:15:28.000 Like they're very narrow, very narrow little mattresses, and that's all the space the truck has, period. 00:15:28.159 --> 00:15:39.039 Like if you remember um uh Matt's Medi Work Truck Show, uh the last one we did, which we just actually highlighted on our uh Facebook page as well, there was a scancia truck. 00:15:39.200 --> 00:15:40.399 Is it scania? 00:15:40.559 --> 00:15:40.960 Scania? 00:15:41.200 --> 00:15:42.559 Scania S-C-A-A. 00:15:42.960 --> 00:15:43.360 N-I-A? 00:15:43.519 --> 00:15:44.159 Yeah, N-I-A. 00:15:44.399 --> 00:15:45.360 However you pronounce that. 00:15:45.519 --> 00:15:47.200 Um that truck, same thing. 00:15:47.519 --> 00:15:51.519 Little tiny, you just like one person can lay in there, and that's it. 00:15:51.679 --> 00:15:55.519 Uh so when you say you've got husband and wife driving together, they're like, wait, what? 00:15:55.600 --> 00:15:56.480 How's that possible? 00:15:56.720 --> 00:15:57.600 That doesn't make any sense. 00:15:57.840 --> 00:15:59.200 And so you show them our trucks. 00:15:59.279 --> 00:16:02.399 I've had people go like, oh, I didn't know all the trucks in America were like this. 00:16:02.480 --> 00:16:02.720 That's great. 00:16:02.799 --> 00:16:07.759 And I'm like, not all the trucks in America. 00:16:07.919 --> 00:16:12.960 Like, we are in a boutique industry uh where we are enabled to have these luxuries. 00:16:13.039 --> 00:16:15.360 That is not the typical experience. 00:16:15.519 --> 00:16:29.519 Because the typical experience is like it was shocking to me when I started talking to people, because this is the only industry I've ever been in, that run for mega carriers, and they're like, wait, I'm sorry, you just said your your refrigerator is the size of an RV fridge? 00:16:29.759 --> 00:16:31.120 It's like, yeah, and they're like, Yeah. 00:16:31.360 --> 00:16:37.519 And I'm thinking like you're impressed by how big it is, and they're like, You you have a refrigerator in all your trucks? 00:16:37.840 --> 00:16:40.799 And I'm like, Well, doesn't Swift put a refrigerator on? 00:16:41.039 --> 00:16:41.840 And they're like, No. 00:16:42.240 --> 00:16:42.879 No, they don't. 00:16:43.039 --> 00:17:00.639 Uh, you know, maybe and and watch Swift does, and it's like JB Hunt or someone think it doesn't, but still, it's like uh the things that we take for granted, the refrigerators, the microwaves, the the full like uh 40-inch wide mattress, which two people can sleep on comfortably, like all that stuff is counter space to do meal prep. 00:17:00.960 --> 00:17:02.559 Yeah, uh hot and cold running water. 00:17:02.879 --> 00:17:03.919 Like that's not a given. 00:17:04.079 --> 00:17:05.039 That's not understood. 00:17:05.359 --> 00:17:08.799 And it's to us, it is a it's our bare minimum. 00:17:09.119 --> 00:17:11.839 And don't forget about the satellite TV availability. 00:17:12.000 --> 00:17:15.039 You know, you can bring your own hopper, bring your own receiver or whatever. 00:17:15.119 --> 00:17:16.000 It's all connected. 00:17:16.160 --> 00:17:18.160 And uh yeah, that's what me and Kelly did. 00:17:18.240 --> 00:17:24.799 Uh for your downtime, it's nice to not only have all the amenities of home, but to have a TV and watch, you know, whatever you want. 00:17:24.880 --> 00:17:26.720 That sure helps when you're sitting. 00:17:26.960 --> 00:17:27.599 Absolutely. 00:17:27.839 --> 00:17:36.000 And if you don't have your own direct TV or dish network, then we do have the availability for you to purchase it. 00:17:36.160 --> 00:17:38.240 Uh, the service that we offer. 00:17:38.400 --> 00:17:42.640 We do not sell it, we do not have any gain in that or anything like that. 00:17:42.799 --> 00:17:49.759 So we do have a company that we work very closely with, and uh that is only seven dollars and fifty cents a week uh per team per truck. 00:17:50.160 --> 00:17:52.000 Yeah, well, per truck. 00:17:52.160 --> 00:17:54.640 Like are you say they're gonna have two or three trucks? 00:17:54.799 --> 00:17:59.680 Uh you know, they may have you maybe may want two units in one home. 00:17:59.839 --> 00:18:00.240 I don't know. 00:18:00.640 --> 00:18:02.559 Well and then and then you can give it a lot. 00:18:04.079 --> 00:18:04.720 Here's the nice thing. 00:18:04.799 --> 00:18:06.319 You can do it in tandem with the Wi-Fi. 00:18:06.400 --> 00:18:08.720 So what's the Wi-Fi that we've got going on, Jared? 00:18:08.880 --> 00:18:14.319 Yeah, the Wi-Fi is uh runs on the T-Mobile network, and that is$15 per team. 00:18:14.400 --> 00:18:21.599 Um, and then you get uh 250 gigs uh per month to use out there on the road. 00:18:21.839 --> 00:18:23.599 And uh it's very, very fast. 00:18:24.160 --> 00:18:30.640 Now, if I if I understand this correctly, it's unlimited data, but the first 250 gigabytes are high-speed data, correct? 00:18:30.880 --> 00:18:31.359 That is correct. 00:18:31.440 --> 00:18:37.039 After that, it does slow you down, but it's still very usable to check email or go to a web page or something like that.

00:18:37.279 --> 00:18:43.759 It's only slowing you down, if I'm not mistaken, and I could be mistaken, and I apologize if I am, but it only slows you down in like major cities, the hot spots. 00:18:43.839 --> 00:18:51.519 So like if you're over your 250 gigabyte cap and you end up at the loves in Houston, Texas, A, leave. 00:18:51.759 --> 00:18:55.039 B, it's not a good place to be. 00:18:55.279 --> 00:18:59.680 Uh, but B, there's so much going on that they may reduce your speeds. 00:18:59.759 --> 00:19:05.039 But if you're in uh Tucum Carrie, they may just not even bother and let you keep having the high speed, correct? 00:19:05.279 --> 00:19:05.440 Correct. 00:19:05.519 --> 00:19:06.960 It depends on the congestion on the network. 00:19:07.200 --> 00:19:07.359 Yeah. 00:19:07.599 --> 00:19:08.559 Well, that's pretty cool. 00:19:08.799 --> 00:19:09.200 It is. 00:19:09.359 --> 00:19:16.000 We've had people test it that said like, we'll test it and try it out for you because we wanted to vet it before we we we introduced it. 00:19:16.480 --> 00:19:21.039 And uh people say, Yeah, I'll try it, and then we'll give it back or whatever, because we have our own solution. 00:19:21.279 --> 00:19:22.240 And they just never gave it back. 00:19:22.319 --> 00:19:23.759 They're like, this actually works really good. 00:19:23.839 --> 00:19:24.000 Yeah. 00:19:24.160 --> 00:19:27.039 So I have first of all for gamers too, right? 00:19:27.359 --> 00:19:30.079 I have not had one team hit the 250 gig limit. 00:19:30.400 --> 00:19:34.240 And we do have people out there that are gaming on it with their PS5s and everything. 00:19:34.559 --> 00:19:43.440 I remember back in my day when I was in high school, we got a 256 gigabyte hard drive on our computer. 00:19:43.680 --> 00:19:44.960 And we were like blown away. 00:19:45.039 --> 00:19:47.839 Like we will never, ever have this much space. 00:19:48.160 --> 00:19:48.720 Never touch it. 00:19:48.880 --> 00:19:49.039 Ever. 00:19:49.200 --> 00:19:49.359 Yeah. 00:19:49.519 --> 00:19:51.920 And that they can blow through that much internet in a month. 00:19:52.480 --> 00:19:55.279 Just think that's just it's so much information. 00:19:55.759 --> 00:19:58.000 Um, but it's cool, and I do like this. 00:19:58.160 --> 00:20:13.119 The thing I like most about this is uh if you do have like one of the complaints I've heard people say, if you have uh Dish Net uh Direct TV in particular, is when they work with our satellite, it they don't provide HD uh programming. 00:20:13.599 --> 00:20:14.400 Direct TV does. 00:20:14.480 --> 00:20:15.759 I'm sorry, Dish Network does. 00:20:15.839 --> 00:20:19.119 So the technology is there, but for some reason direct TV doesn't do it. 00:20:19.359 --> 00:20:29.440 Um and uh if you use the internet instead of that satellite, you can now stream HD content to your computer or to your TV. 00:20:29.759 --> 00:20:37.279 So that always bugged me when I'm like looking at a TV and I'm like, it's fuzzy, not because it's a bad signal, but because it's you're just used to high def. 00:20:37.440 --> 00:20:40.880 I'm just so used to high def, and we put high def TVs in all the trucks. 00:20:41.119 --> 00:20:46.319 So like the fact that it doesn't allow you to have that is always aggravating to me. 00:20:46.400 --> 00:20:49.519 But like when you're streaming off the internet, if it's available, you can do it. 00:20:49.920 --> 00:20:58.160 To clarify, the direct TV service that we do partner with uh the company that is streamed over the internet, it does not go through the traditional satellite. 00:20:58.319 --> 00:21:05.200 So the nice thing about that as well is you don't have to worry about being parked underneath a tree or near tall buildings and things like that. 00:21:06.079 --> 00:21:09.359 Weather, uh as long as you have an internet signal, you have TV. 00:21:09.680 --> 00:21:10.720 Wow, wow. 00:21:10.960 --> 00:21:11.839 I do remember that. 00:21:12.319 --> 00:21:15.440 Uh I was uh might have been Kelly, no. 00:21:16.240 --> 00:21:18.000 Kelly is Jimmy's wife. 00:21:18.160 --> 00:21:21.039 Uh it was someone and they called and they said our satellite quit working. 00:21:21.200 --> 00:21:22.960 We're like, okay, what happened? 00:21:23.279 --> 00:21:25.200 They're like, well, we can't get it to work. 00:21:25.279 --> 00:21:26.079 And like, where are you? 00:21:26.240 --> 00:21:27.359 We're in Maine. 00:21:27.680 --> 00:21:30.319 And okay, I'm like, Where in Maine? 00:21:30.559 --> 00:21:37.920 And they told us, and they're like, they were directly like south of them was this giant oak tree, and they were parked under it. 00:21:38.000 --> 00:21:42.640 And I'm like, Well, from Maine, all of the satellites are south of you. 00:21:42.960 --> 00:21:43.119 Yeah. 00:21:43.359 --> 00:21:54.640 So if you are parked and there's a giant oak tree between you and the satellite, uh, you know, with all those leaves, that's probably not going to uh it's not gonna allow that signal to work. 00:21:54.799 --> 00:22:01.759 And so they actually did they they pulled up and uh what like drove across the lot and backed in with The clear signal fried right up. 00:22:02.559 --> 00:22:04.640 Didn't y'all used to have that issue with the yard sometimes? 00:22:04.960 --> 00:22:05.599 Sometimes, yeah. 00:22:05.680 --> 00:22:09.119 It would depend on where the satellite dish was placed on the truck. 00:22:09.279 --> 00:22:11.599 If we were next to the building, we couldn't get a signal. 00:22:11.920 --> 00:22:13.039 Giant steel building, we keep that. 00:22:13.119 --> 00:22:13.440 Yeah. 00:22:13.920 --> 00:22:16.799 So no, I love the internet uh version of it now. 00:22:16.880 --> 00:22:20.240 It's it's so much better, and it was something that people kept asking us for. 00:22:20.319 --> 00:22:20.559 Yeah. 00:22:20.880 --> 00:22:22.000 I mean, like, oh my gosh. 00:22:22.160 --> 00:22:25.359 Every time we get people together, they'd be like, You can also see that in the yard.

00:22:25.839 --> 00:22:29.599 The TV we have in the yard uses that direct TV, that Wi-Fi direct TV. 00:22:29.839 --> 00:22:30.160 It does. 00:22:30.319 --> 00:22:30.400 Yeah. 00:22:30.559 --> 00:22:32.640 And it uses a T-Mobile uh internet source. 00:22:32.880 --> 00:22:34.559 So it's it's basically the same. 00:22:34.799 --> 00:22:34.960 Yeah. 00:22:35.359 --> 00:22:36.000 That's pretty cool. 00:22:36.240 --> 00:22:36.640 Very cool. 00:22:36.960 --> 00:22:40.960 We're talking about like drivers being comfortable, things we offer in our trucks and this and that. 00:22:41.039 --> 00:22:44.000 And you know, drivers are frustrated enough. 00:22:44.079 --> 00:22:46.240 There's certain there's so many things that will frustrate drivers. 00:22:46.400 --> 00:22:47.759 I've been there, I've been a driver. 00:22:47.839 --> 00:22:49.200 I think we've all kind of been drivers. 00:22:49.519 --> 00:23:02.799 And you know, between issues with their carrier, between, you know, uh being away from home, missing their family and friends, maybe you're missing a funeral or a wedding because you're out on the road, uh, you know, people have all kinds of issues. 00:23:03.039 --> 00:23:08.880 The last thing we want to do is, you know, continue on with issues with maintenance problems on the truck. 00:23:09.039 --> 00:23:09.200 Yeah. 00:23:09.440 --> 00:23:15.119 If you're a frustrated driver and you got things, you know, kind of going on and you have a truck problem, that just compounds everything. 00:23:15.359 --> 00:23:17.279 Because you you can't roll, you can't make money. 00:23:17.519 --> 00:23:24.720 And so we do our best and uh to keep people up and rolling, you know, uh that minimizes that frustration. 00:23:24.880 --> 00:23:28.720 And I've been there, I've been down, and uh it's it's not fun. 00:23:28.880 --> 00:23:33.680 So we really, really work hard to make sure trucks are in good condition. 00:23:33.839 --> 00:23:40.640 Uh when something happens, we get them where they need to go if we can't troubleshoot it on the spot uh and do our best to get them up and running again. 00:23:40.880 --> 00:23:57.839 Well, you know, one thing we talked about actually last week on the or two weeks ago on the podcast, I should say, last episode, was uh all the years of progress from um when we started the company to now of the technology side of how do we track maintenance and and everything we're doing. 00:23:58.079 --> 00:24:02.319 And uh Jimmy, since you came on board, we've changed that quite a bit over the years. 00:24:02.480 --> 00:24:07.279 Um with our new Fleto and the things that uh what's your name again? 00:24:07.680 --> 00:24:09.680 Jerry has helped set up. 00:24:09.920 --> 00:24:15.839 Um how do you feel about like the direction that from a technology side and being able to track and keep up with everything? 00:24:16.319 --> 00:24:25.759 Uh having a maintenance management app not only helps us and helps us keep track of costs, it helps us know when things are due, things don't go past due. 00:24:26.000 --> 00:24:28.319 Uh, but it's it's easier for the driver. 00:24:28.559 --> 00:24:33.599 They just uh click on the app, uh they can see what's coming due, uh what might be past due. 00:24:33.759 --> 00:24:35.920 They get notices when things are past due. 00:24:36.079 --> 00:24:39.200 Uh nothing with we personally have to keep up with every truck. 00:24:39.359 --> 00:24:41.519 We know the notice will get sent out automatically. 00:24:41.839 --> 00:24:49.759 And uh having that technology, having that ability uh for everybody to be on the same page of you know what's due on your truck. 00:24:49.839 --> 00:24:53.279 You have APU PMs, you have truck PMs, you have TCU PMs. 00:24:53.839 --> 00:25:04.640 Um having that Fletio app where once a month the drivers report a bunch of stuff about their truck, their tires, the windshield, anything within the sleeper, their lighting, uh too many to mention. 00:25:04.960 --> 00:25:06.400 It literally goes on and on. 00:25:06.640 --> 00:25:09.200 Um they can submit that VIR once a month. 00:25:09.359 --> 00:25:12.640 It just comes to uh Highfield through the Fledio app. 00:25:12.720 --> 00:25:20.799 Uh we look at it, evaluate it when there's problems, we get them addressed when there's small problems so it doesn't become a big problem and people aren't rolling down the road with DOT violations. 00:25:20.880 --> 00:25:23.279 It's been absolutely a game changer. 00:25:23.599 --> 00:25:24.240 Yeah, absolutely. 00:25:24.400 --> 00:25:26.559 And which brings me to this week's sponsor, Fletio. 00:25:26.799 --> 00:25:32.480 We want to thank you so much, Fletio, for all the support you've given us over the past couple years. 00:25:32.640 --> 00:25:35.839 Uh if you haven't had a chance to go online, check them out, Fletio. 00:25:36.160 --> 00:25:37.599 Uh Fleetio. 00:25:38.160 --> 00:25:39.440 Uh they do a wonderful. 00:25:39.680 --> 00:25:41.759 And I think they have a free service available, right? 00:25:41.839 --> 00:25:43.359 You can test them out, Jerry, something like that. 00:25:43.599 --> 00:25:47.279 They'll set you up with like a 30-day trial, believe, if you want to test them out. 00:25:47.920 --> 00:25:50.480 Does anybody else sing the bingo song when you say Fletio? 00:25:50.799 --> 00:25:51.279 Like in your head? 00:25:51.519 --> 00:25:52.799 Fletio NGO. 00:25:54.319 --> 00:25:55.279 Like I want to sing singing. 00:25:55.680 --> 00:25:56.160 We will now. 00:25:58.319 --> 00:26:00.079 Not to earworm you for the rest of your life. 00:26:02.400 --> 00:26:03.920 Yep, that lives there now. 00:26:04.960 --> 00:26:06.000 Oh, they've been great. 00:26:06.079 --> 00:26:14.000 And and you know, we talked about um the other day, we talked about, and and if we did talk about this, I'm curious because I I I've forgotten. 00:26:14.079 --> 00:26:15.920 Uh well, it's been so two weeks ago. 00:26:16.079 --> 00:26:16.880 It's been so two weeks ago. 00:26:16.960 --> 00:26:20.880 We

talked about the Fletio app, and we talked about um the things that we were doing. 00:26:21.039 --> 00:26:28.799 We even talked about and and and Jimmy, you've been around long enough to remember the written, the the actual pen and paper VIR that we used to do. 00:26:28.880 --> 00:26:29.039 Yeah. 00:26:29.359 --> 00:26:34.960 Um, and just going to the smart sheet and then to um the the new Fletio and everything. 00:26:35.119 --> 00:26:46.880 But you know what I didn't think about was uh and and actually this is sparred from a conversation me and Jimmy had earlier, was the open phone slash quo quo. 00:26:47.200 --> 00:26:47.359 Q. 00:26:48.640 --> 00:26:53.519 Quo quo. 00:26:54.079 --> 00:26:56.640 They do advertising on my Pandora channel. 00:26:57.359 --> 00:27:04.960 Quo uh that is our app that uh we do all of our phone calls through. 00:27:05.039 --> 00:27:06.720 So we have uh that's 833 High Feld. 00:27:06.880 --> 00:27:09.680 If you call us on that, you are getting uh quoted. 00:27:09.920 --> 00:27:12.559 Um, that's for sure. 00:27:12.880 --> 00:27:13.920 Recorded quoted. 00:27:14.160 --> 00:27:18.720 Uh yes, and so it it it it it uh records all of our calls. 00:27:18.880 --> 00:27:22.079 Um it has the text messaging features and all that stuff. 00:27:22.240 --> 00:27:27.440 So when you see like the stuff, if you'd like to not have your text messages or whatever, that's all that software program. 00:27:27.519 --> 00:27:28.720 It's it's genius. 00:27:28.880 --> 00:27:42.000 We actually got in when they were a fairly young company, and uh which was nice because their tech, from what I understand, uh Jerry, you can speak more on this if you want, but their tech department like it listens to our feedback, right? 00:27:42.319 --> 00:27:42.720 Absolutely. 00:27:42.880 --> 00:27:47.920 If we have a suggestion or something that can make better their all ears, yeah. 00:27:48.079 --> 00:27:48.559 It's awesome. 00:27:48.880 --> 00:27:50.880 It's been a really good partnership to have. 00:27:51.119 --> 00:27:59.920 Um and we had some other ones, another one before that, which was a bigger company that was more popular, but really limited and could not care less about what we thought. 00:28:00.240 --> 00:28:04.400 Um but Quo really, really has done it uh a really wonderful job for us. 00:28:04.640 --> 00:28:10.319 And um I always thought of it as like, well, it's nice we have the phone calls recorded and yada yada. 00:28:10.559 --> 00:28:14.079 So if anybody says, well, you know, someone said this or whatever, we have it recorded. 00:28:14.160 --> 00:28:15.440 We can we can find that out. 00:28:15.599 --> 00:28:18.640 Um and then if we have an internal staff issue, we'll do it that way. 00:28:18.720 --> 00:28:22.000 If it's no, you remembered wrong, I can actually play the call back and you can hear it, right? 00:28:22.079 --> 00:28:22.160 Right. 00:28:22.400 --> 00:28:23.839 So so that's been a really cool feature. 00:28:23.920 --> 00:28:25.119 That's all I always thought about. 00:28:25.279 --> 00:28:36.640 Jimmy, you talked about how in in combination with Fleo, how much you like it uh because just the sharing of situational situations, right? 00:28:36.880 --> 00:28:40.319 Yeah, there's three of us in the maintenance department from a maintenance standpoint. 00:28:40.480 --> 00:28:51.920 Uh if you know Don answers a call and I don't, or if I'm on vacation, if I'm take the day off or something, um, I can always go back to Quo and look at the phone call, see what the deal was. 00:28:52.079 --> 00:28:56.880 If I end up taking a call from that same driver regarding the same issue, I'm already up to speed on it. 00:28:56.960 --> 00:28:58.960 I don't have to call Don, ask him what it was about. 00:28:59.119 --> 00:29:05.119 Don doesn't have to call me and say, hey, by the way, in case you get a call from so-and-so, here's what happened, and you know, whatever. 00:29:05.279 --> 00:29:08.400 So I and I'll be the first to admit I was resistant. 00:29:09.119 --> 00:29:09.759 I was Mr. 00:29:09.920 --> 00:29:20.079 Resistance when it when this all first came out, and Kelly says, Patrick's gonna go to a phone system where you know we're all on the the same, you know, phone line and uh different numbers for different departments. 00:29:20.160 --> 00:29:26.160 I'm like, man, you know, I I just liked I knew what I knew, and what I knew was getting calls on my personal cell phone. 00:29:26.240 --> 00:29:26.640 Yeah. 00:29:26.880 --> 00:29:31.519 And having the ability to, number one, not have that on my personal cell phone. 00:29:31.759 --> 00:29:31.839 Sure. 00:29:32.000 --> 00:29:33.119 Oh, isn't that a game changer? 00:29:33.359 --> 00:29:37.119 You know, I didn't think at first it was gonna be that important, very important. 00:29:37.279 --> 00:29:37.599 Yep. 00:29:37.839 --> 00:29:43.119 Um, having the calls come into one phone line that you can look at, you can review. 00:29:43.279 --> 00:29:48.640 Um, the driver's called one number, they don't have to remember my number, Eric's number, Don's number. 00:29:48.799 --> 00:29:54.319 Uh, it's been beneficial in every respect, and I have to admit I was wrong. 00:29:54.640 --> 00:29:55.200 You're welcome. 00:29:57.839 --> 00:29:59.039 I didn't know it was going that way. 00:29:59.920 --> 00:30:01.200 I didn't know it was going that way. 00:30:01.440 --> 00:30:01.920 Thank you, Jerry. 00:30:02.160 --> 00:30:04.160 Well, and the scheduling aspect of it too, right? 00:30:04.240 --> 00:30:25.759 Like, so when we first went to this, there was only two of you, so not much there to schedule, but now that there's three of you, uh, and it's been three of you for a while now, being able to actually go in and y'all broken up uh and and have a schedule and telling the phone system, hey, here's a schedule, who's gonna be on, here's gonna be who's on duty, here's the order in which to make phone calls. 00:30:26.880 --> 00:30:52.319 And so if uh you are are are really off

for the day, or even if you're off for two hours, you've got to go do a doctor's appointment, or gotta go to the bank and and and and pull a heist or something, like the fact that you can actually schedule the phone system to where if I call in as a driver, or even in ops, if I call in because I have an issue, like I'm still uh getting someone in the maintenance department to talk to. 00:30:52.559 --> 00:30:52.960 Absolutely. 00:30:53.119 --> 00:30:57.599 Sometimes it's like I'm number one on the phone, Don's number two, he's number three, we can switch it up. 00:30:57.680 --> 00:31:02.240 Uh you know, I could be one, two, or three, but rest assured I'm still number one in your heart. 00:31:02.400 --> 00:31:07.119 So number three on quo, number one in your heart. 00:31:07.200 --> 00:31:07.680 That's how that works. 00:31:07.920 --> 00:31:09.359 Eric was gonna say something about quo too. 00:31:09.519 --> 00:31:23.440 Yes, uh, from a learning standpoint, coming on with the company and not knowing everything, what to say to drivers, quo has definitely helped because I can go back on Jimmy's conversations, I can go to Don's, and I can read through everything that they've done and what they've already experienced. 00:31:23.599 --> 00:31:27.759 So it it it helps with the learning aspect to be able to pick up on that. 00:31:27.839 --> 00:31:28.880 And I still use it. 00:31:28.960 --> 00:31:33.200 Um, almost every single day I'll go back there and type in something and it'll pull up what they've done. 00:31:33.440 --> 00:31:36.640 You can search if a driver sent in pictures of you know a tire issue they hadn't. 00:31:36.880 --> 00:31:38.640 Jeez, was that on email or was it on quo? 00:31:39.039 --> 00:31:41.599 You can just go to that driver's name and scroll back and boom, there it is. 00:31:41.759 --> 00:31:42.559 Yeah, very easy. 00:31:42.799 --> 00:31:49.359 I think a lot maybe too, what I I I hear over here that they didn't mention, but they're kind of mentioning is quo does translate. 00:31:49.680 --> 00:31:49.920 True. 00:31:50.559 --> 00:31:50.880 Transcript. 00:31:51.039 --> 00:31:51.680 I'm sorry, transcript. 00:31:51.759 --> 00:31:53.599 So it transcribes translated. 00:31:55.440 --> 00:31:55.759 Sorry. 00:31:56.079 --> 00:31:57.119 You'd be like, hey, Kayla. 00:31:57.519 --> 00:31:59.359 It's like, hey Kelly, call me on quo. 00:32:01.440 --> 00:32:03.200 So it does transcribe. 00:32:03.359 --> 00:32:07.599 Um you get an AI summary of the entire phone call. 00:32:07.839 --> 00:32:12.799 Then you can click on the transcript and see exactly word for word what each person said in the phone call. 00:32:12.960 --> 00:32:18.720 Well, I've done that now with because word for word, can we say it is word for word, word for words. 00:32:19.119 --> 00:32:20.000 Mostly word for word. 00:32:20.160 --> 00:32:23.279 But it might come out Selena instead of Delena. 00:32:23.599 --> 00:32:24.000 Exactly. 00:32:24.319 --> 00:32:25.279 So she does her best. 00:32:25.359 --> 00:32:25.519 Yeah. 00:32:25.680 --> 00:32:26.640 I mean, come on, it's quo. 00:32:26.880 --> 00:32:30.319 But playing the audio back is very so even or you can play audio back, yeah. 00:32:30.559 --> 00:32:41.519 So like even on a call I take, instead of sitting there and having to take notes during the entire call, I can go back and replay the call immediately following it while I'm working on finishing or helping that that driver. 00:32:41.680 --> 00:32:41.920 Yes. 00:32:42.079 --> 00:32:44.640 And then so all that information is sitting right there for me. 00:32:44.880 --> 00:32:45.039 Yep. 00:32:45.359 --> 00:32:47.359 I think he just likes to listen to himself. 00:32:49.599 --> 00:32:50.000 I think so. 00:32:51.519 --> 00:32:56.240 I love it from uh from like if I'm getting involved with the maintenance issue, it's uh one of two things have happened. 00:32:56.480 --> 00:33:01.359 Either uh one, it's a huge major issue, huge, and that's a huge. 00:33:01.519 --> 00:33:04.000 I mean, like we had a truck uh sleeper caught on fire. 00:33:04.160 --> 00:33:05.279 That's a huge issue, right? 00:33:05.440 --> 00:33:06.880 Like that's not a tiny little thing. 00:33:07.039 --> 00:33:22.799 Um so it's either a huge major issue, or um it's a driver who didn't like a policy or the uh way we do things or uh the answer they were given on something. 00:33:23.119 --> 00:33:23.519 Sure. 00:33:23.759 --> 00:33:31.119 And so, you know, it's not everyone's uh 100% truthful. 00:33:31.279 --> 00:33:36.799 Um so it is nice to be able to go back and listen to a call and hear exactly what was said. 00:33:37.119 --> 00:33:37.599 Right. 00:33:38.000 --> 00:33:45.519 And so if someone's getting me involved, I can listen to it and go like again, uh kind of what I said earlier. 00:33:45.759 --> 00:33:47.920 Like, hey, we actually messed up. 00:33:48.079 --> 00:33:55.920 Like, and then I can go have a conversation with Jimmy and say, hey, y'all said this and this call, and then the next call y'all y'all counteracted yourself, and maybe we need to fix that, right? 00:33:56.000 --> 00:33:58.640 If we if we have an operational inefficiency. 00:33:58.960 --> 00:34:05.359 And sometimes it's hey, what you remember the conversation going is not what happened. 00:34:05.519 --> 00:34:08.079 So let's talk about what actually happened. 00:34:08.320 --> 00:34:14.079 And uh those are super helpful because when you are like, especially if you're in the cab of the truck, you're broke down. 00:34:14.239 --> 00:34:16.880 Jimmy just talked about it a minute ago, you're frustrated, right? 00:34:16.960 --> 00:34:18.400 Like none of us like to be broke down. 00:34:18.559 --> 00:34:24.079 So you talk to maintenance, maybe you talk to Jimmy once, maybe talk to Don once, uh, and maybe soon Eric. 00:34:24.320 --> 00:34:31.440 Um, and then you're you're you're angry, and we're we've all been there and you're stewing, and and we've all been there. 00:34:31.519 --> 00:34:35.039 I've

been so mad on the side of the road, broke down, and it's my truck. 00:34:35.280 --> 00:34:38.400 Uh and it's just like a frustrating situation. 00:34:38.559 --> 00:34:45.119 And and so you play back the events, and if you play back the events enough, you can start to skew what really happened. 00:34:45.280 --> 00:34:45.679 Sure. 00:34:45.920 --> 00:34:51.920 And so, like, it is nice to be able to go back and actually have a record of here's what happened. 00:34:52.000 --> 00:34:53.360 It's the court reporter thing, right? 00:34:53.440 --> 00:35:00.239 Like going back, and I remember you said this, and I go listen to the message, I'm like, oh, that's not that's not exactly what was said, or it's not what it was phrase. 00:35:00.559 --> 00:35:02.480 So it is super helpful for that. 00:35:02.639 --> 00:35:13.760 Uh and that's what I see on my end of it, because in general, I don't get involved because Jimmy and Eric and Don do such a great job of maining that department and keeping everything uh level. 00:35:14.000 --> 00:35:16.159 So that that part I I adore. 00:35:16.320 --> 00:35:20.239 And then I know just like maintenance, y'all love it. 00:35:20.480 --> 00:35:24.800 Uh recruiting, y'all have a whole nother world with it, right? 00:35:25.039 --> 00:35:25.440 I love it. 00:35:25.599 --> 00:35:35.360 I so Jerry is doing his due diligence on getting me to use my laptop version of of Quo and my yeah. 00:35:35.599 --> 00:35:44.320 So I use my phone version, uh, but I do look at the app version as I'm answering, or or the desktop version as I'm answering my phone, right? 00:35:45.039 --> 00:35:51.920 Because how I use it is I see as soon as I've answered, it'll pull in any other calls and it'll show above. 00:35:52.079 --> 00:36:00.639 And so as I'm doing my greeting, I do a quick, you know, multitask and see who talked to him last, how long ago maybe it was, maybe a quick what talked about. 00:36:00.880 --> 00:36:02.880 This is all why I'm doing the greeting at the same time. 00:36:03.119 --> 00:36:04.719 My favorite thing is always to do that. 00:36:04.880 --> 00:36:07.519 Well, I see we talked to you back in yada yada. 00:36:08.079 --> 00:36:11.280 You said you needed XYZ or you had such and such and such. 00:36:11.360 --> 00:36:12.400 Uh, has something changed? 00:36:12.639 --> 00:36:12.880 Yes. 00:36:13.440 --> 00:36:17.360 Like, like and if no, then well, we still can't help you, or whatever it might look like. 00:36:17.679 --> 00:36:23.679 It just really nips a lot of our conversations, but it also, too, you know, um being on the same front. 00:36:24.400 --> 00:36:24.639 Yes. 00:36:24.880 --> 00:36:26.320 You know, that's really important. 00:36:26.719 --> 00:36:38.159 Um I feel like all of our departments are saying you know, unified things, but if if not, then you know Delena can say, Hey, can you check out this conversation, make sure whatever happened happened. 00:36:38.239 --> 00:36:43.440 And yeah, and so just kind of double checking each other or or listen, or did I say something wrong? 00:36:43.599 --> 00:36:46.400 Did I offend somebody, you know, just to kind of self-check each other. 00:36:46.559 --> 00:36:47.840 I think that's a really good thing. 00:36:48.159 --> 00:36:48.480 Absolutely. 00:36:48.559 --> 00:36:56.239 That's a thing that uh when I went up to Panther and and and hung out with them for a while, uh actually not up to there, I went down to Savannah, oddly enough, Eric. 00:36:57.440 --> 00:36:58.400 Your stopping grounds. 00:36:58.800 --> 00:37:11.360 Um when I went down to Savannah and uh actually got to meet with a bunch of the people from Panther, they were doing a big Panther fleet owner situation, and um I got to meet with a few uh people, one of the guys was director of quality. 00:37:11.519 --> 00:37:14.079 And I'm like, what does that mean? 00:37:14.320 --> 00:37:14.480 Right. 00:37:14.639 --> 00:37:15.440 And you know what it means? 00:37:15.599 --> 00:37:17.199 It means the guy listened to the phone calls. 00:37:17.280 --> 00:37:22.480 He would randomly select phone calls from everyone in Panther's building every day and listen to them. 00:37:22.719 --> 00:37:24.239 And it was purely random. 00:37:24.320 --> 00:37:27.599 And so he was able, and it obviously if there was a complaint, then he would listen to the complaint. 00:37:27.760 --> 00:37:40.400 But if there was not a complaint, he'd just do random calls and be able to listen to what was said, and um it keeps everyone honest because you never know when your call is going to be pulled, right? 00:37:40.559 --> 00:37:40.880 Sure. 00:37:41.039 --> 00:37:52.480 And when you have someone that is um that is saying something that it may not even be like crazy out of line, it may just be like a little bit of like, uh, there's a better way to phrase it. 00:37:52.639 --> 00:37:52.880 Right. 00:37:53.039 --> 00:38:00.880 You can address that and and you can be able to so that you do have a uniform front so that everyone is presenting the the way that the company wants to be presented. 00:38:01.119 --> 00:38:02.159 We've used that a few times. 00:38:02.239 --> 00:38:11.440 So, you know, in your presence you've listened to because we we live together, so sometimes I'll work in your presence and you'll tweak sometimes how I say things, tweak after the call. 00:38:11.679 --> 00:38:13.199 Like I wouldn't say we live together. 00:38:13.599 --> 00:38:14.719 I would say that we lived. 00:38:15.119 --> 00:38:17.679 I looked over at the same city. 00:38:18.079 --> 00:38:19.039 That's not what I meant. 00:38:19.440 --> 00:38:21.840 I looked over and watched talking about Patrick watching. 00:38:23.599 --> 00:38:24.480 We live near each other. 00:38:25.199 --> 00:38:26.480 So but we've been together before. 00:38:26.559 --> 00:38:27.760 Oh, we got a hand raised over there. 00:38:28.000 --> 00:38:28.800 No, I don't want to interrupt you. 00:38:28.880 --> 00:38:37.199 I can really polished, you know, the whole times in

the call answer. 00:38:37.440 --> 00:38:38.719 And usually it's when we're traveling somewhere. 00:38:39.199 --> 00:38:46.320 Because that's another nice thing about Quo is as long as you have some sort of cell service, uh it works and you can mm work what we call remotely. 00:38:46.559 --> 00:38:51.840 Um so you know, sometimes I'll I'll I'll share with Delina, hey, you know, Patrick tweaked XYZ. 00:38:51.920 --> 00:38:57.840 If you listen to call from area code 213, you know, you can hear and and then she tweaks verbiage. 00:38:57.920 --> 00:38:59.920 So it definitely works well for that as well. 00:39:00.079 --> 00:39:00.960 But yeah. 00:39:01.119 --> 00:39:05.199 Or or those infamous, you said I was gonna get a bathroom truck on move-in day. 00:39:05.360 --> 00:39:05.760 Yes. 00:39:06.000 --> 00:39:07.519 And that's not what we said. 00:39:07.840 --> 00:39:08.320 Yep. 00:39:08.559 --> 00:39:09.599 That stuff happens. 00:39:09.760 --> 00:39:13.920 So it just it just helps, you know, it keeps drivers honest, it keeps my staff honest. 00:39:14.239 --> 00:39:16.400 Like I think both are important, right? 00:39:16.880 --> 00:39:17.679 And then training. 00:39:17.920 --> 00:39:18.880 It works well for training. 00:39:19.119 --> 00:39:19.280 It does. 00:39:19.440 --> 00:39:19.840 Very, very good. 00:39:19.920 --> 00:39:20.159 100%. 00:39:20.559 --> 00:39:20.800 100%. 00:39:21.039 --> 00:39:22.960 All right, Jimmy had his hand raised. 00:39:23.360 --> 00:39:25.760 You don't pull random calls and listen to them, do you? 00:39:27.599 --> 00:39:28.639 Uh I don't have to. 00:39:28.719 --> 00:39:30.960 I just pull the ones where people complain about it for maintenance. 00:39:31.119 --> 00:39:32.800 So uh that keeps us pretty busy. 00:39:33.840 --> 00:39:35.119 Is that why you're so busy every day? 00:39:35.440 --> 00:39:36.400 It is, it is, it is. 00:39:36.639 --> 00:39:37.679 No, I I I kid. 00:39:37.920 --> 00:39:39.519 Uh do I pull random calls? 00:39:39.679 --> 00:39:42.079 Uh yes, we have random calls pulled. 00:39:42.159 --> 00:39:45.199 I don't pull them, but they get pulled and they get sent to me. 00:39:45.360 --> 00:39:49.119 And um that's one of the things we do. 00:39:50.159 --> 00:39:50.880 I think that's a great thing. 00:39:51.199 --> 00:39:51.599 I do. 00:39:51.840 --> 00:39:52.079 It is. 00:39:53.039 --> 00:39:59.039 It also helps gauge from my perspective a little bit of burnout. 00:39:59.599 --> 00:40:08.239 Like if I can tell that, hey, these conversations aren't going well, we might have a staff that's having burnout that we need to do a work on, right? 00:40:08.320 --> 00:40:11.119 Like there's there's there's multiple metrics that come out of that. 00:40:11.280 --> 00:40:14.079 Um so that's that's I think it's a really it's a great tool. 00:40:14.320 --> 00:40:14.880 It really is. 00:40:15.679 --> 00:40:16.800 Again, more than the cell phone. 00:40:16.960 --> 00:40:24.320 More than I was gonna say, I still get people who call my cell phone because that's where things used to originate from back in the day. 00:40:24.480 --> 00:40:25.039 So go ahead. 00:40:25.440 --> 00:40:30.719 I was just gonna say the company I worked for before we did they got three random calls picked a week. 00:40:31.199 --> 00:40:38.480 So and that also helped all the stuff we talked about, training, you know, say this differently. 00:40:38.719 --> 00:40:46.079 And it also helped when there was maybe something you weren't understanding, so the learning aspect of it all, too. 00:40:46.159 --> 00:40:51.119 Oh, okay, now we need to do more training with our team because people are just not understanding this new policy. 00:40:51.440 --> 00:40:51.679 Absolutely. 00:40:51.840 --> 00:40:52.320 Or whatever. 00:40:52.400 --> 00:40:55.760 So you know where else it we've we've encountered this before. 00:40:56.000 --> 00:41:05.679 Um a driver will talk to maintenance and say, I'm having these issues, and then there'll be our response, and then there'll be like a little bit of a headbutt, because that happens. 00:41:05.840 --> 00:41:12.000 Maintenance is by far the most abused uh department because it just it happens that way. 00:41:12.480 --> 00:41:13.599 That's okay, we like it. 00:41:13.760 --> 00:41:14.159 Yeah. 00:41:18.159 --> 00:41:19.199 We only hire a sadist. 00:41:22.239 --> 00:41:30.960 Um but they'll then they'll talk to someone in operations or someone in um fleet uh supervision or something like that. 00:41:31.119 --> 00:41:33.119 And um not supervision, what do we call it? 00:41:33.280 --> 00:41:33.760 Support support. 00:41:34.400 --> 00:41:34.559 Thank you. 00:41:34.719 --> 00:41:39.599 So they'll talk to someone in fleet support, and the person in fleet support is like, wait a second, that doesn't sound right. 00:41:39.760 --> 00:41:41.360 Like, why would maintenance have told you that? 00:41:41.440 --> 00:41:53.440 That didn't and then we'll realize maintenance maybe not didn't understand, and it could be just they weren't described it proper properly, or it could be just your head was in the wrong place and you just didn't understand what the person was saying. 00:41:53.920 --> 00:41:54.079 Sure. 00:41:54.320 --> 00:42:02.079 And so it's like, hey, the two of us can figure out like this is the actual issue, and it's like, oh, well, if that's the case, this is what we need to do. 00:42:02.159 --> 00:42:02.239 Sure. 00:42:02.559 --> 00:42:03.360 Like I understand it now. 00:42:03.519 --> 00:42:07.119 So it does all that happens because we are diagnosing so much stuff off the phone. 00:42:07.280 --> 00:42:21.039 Um, we're trusting, which is a big thing, local shops to be able to do repairs, do them properly, um, also not rip us off because if you've been in trucking long enough, you know that there's a lot of shops that have no issue ripping people off. 00:42:21.199 --> 00:42:22.960 Say they're gonna do work and they not do it. 00:42:23.199 --> 00:42:27.679 Um so all that stuff factors into

it, and and that's one thing. 00:42:27.840 --> 00:42:35.599 Like I was it took me a second to step back and think about it when you brought up the other day just how much of a benefit that that that phone software gives us. 00:42:36.079 --> 00:42:42.719 We we get that too in operations where a team will come through the yard for some reason and have a maintenance issue. 00:42:43.119 --> 00:42:43.360 Sure. 00:42:43.599 --> 00:42:47.599 And hey, you know, maintenance told me X, Y, and Z, and this is that, and this and that. 00:42:47.920 --> 00:42:54.000 And I'll reach out to maintenance before giving a response to find out, hey, do we have a record of this person calling? 00:42:54.239 --> 00:42:55.280 You're great at that by the way. 00:42:56.480 --> 00:42:58.159 So that we can be on the same page. 00:42:58.719 --> 00:43:04.159 You know, I see an issue and I might take it differently than what maintenance is looking at it as. 00:43:04.400 --> 00:43:14.239 So I want to make sure that I'm giving them the appropriate answer and not saying, oh, you need to go to this shop right now and get this done if maintenance has already addressed the issue in a different way. 00:43:14.400 --> 00:43:17.760 I don't want to be that person uh that that changes things. 00:43:18.079 --> 00:43:26.639 I also like to keep shops to myself if at all possible and not send a truck over that's gonna you know push one of mine out of the way. 00:43:26.719 --> 00:43:28.960 Now, if it has to happen that way, sure has to happen. 00:43:29.119 --> 00:43:31.440 But I want to make sure we're on the same page with something like that. 00:43:31.679 --> 00:43:31.920 Absolutely. 00:43:32.159 --> 00:43:38.320 I think it also helps too that you're actually able to see or maybe physically hear sometimes if they do come to the yard. 00:43:39.119 --> 00:43:42.400 And then you can relay that to maintenance and say, okay, it's not what they told you. 00:43:42.639 --> 00:43:44.159 This is actually what's happening. 00:43:44.559 --> 00:43:45.119 Oh, that's nice. 00:43:45.760 --> 00:43:46.159 I'm on the phone. 00:43:46.400 --> 00:43:46.880 We're on the phone. 00:43:47.039 --> 00:43:47.119 Right. 00:43:47.360 --> 00:43:48.880 We can only go by what the driver tells us. 00:43:49.039 --> 00:43:49.599 We can't, you know. 00:43:49.760 --> 00:43:50.239 Yep, sure. 00:43:50.559 --> 00:43:53.440 Other than them sending us pictures, we it's hard to diagnose over the phone sometimes. 00:43:53.760 --> 00:43:55.440 And sometimes a driver doesn't know what to call something. 00:43:55.519 --> 00:43:56.719 So I think this is hysterical. 00:43:56.800 --> 00:43:57.760 We had this happen the other day. 00:43:57.920 --> 00:44:04.639 Eric reaches out to me, he sends me a uh Uh uh a transcript of a voicemail that was, hey Eric, uh I need to get with you. 00:44:04.719 --> 00:44:06.159 Uh Eric Heifeld did? 00:44:06.480 --> 00:44:07.119 Eric Heifeld. 00:44:07.280 --> 00:44:12.079 Uh maintenance uh couldn't fit this fixed and my my box is broken. 00:44:12.239 --> 00:44:16.400 And I'm like, he's like saying to me, I'm like, okay, so it's a complaint against maintenance. 00:44:16.559 --> 00:44:19.199 So let me dig into this and figure out what's going on. 00:44:19.440 --> 00:44:21.199 Like immediately it's where my head went. 00:44:21.280 --> 00:44:34.559 So I'm digging through, trying to find all this stuff, and um I'm reaching out to the fleet support that's over them, and then I'm trying to just trying to dig through what's going on, and I finally was able to get to the call, and I listened to it was Don. 00:44:34.639 --> 00:44:35.440 It was one of Don's calls. 00:44:35.599 --> 00:44:36.320 I know exactly what you're doing. 00:44:36.480 --> 00:44:41.360 And so I called, uh didn't call, I listened to the phone call and get through it, and 10 seconds in. 00:44:41.599 --> 00:44:43.920 10 seconds in, I know exactly what it is. 00:44:44.159 --> 00:44:48.480 The pre-pass died and it needed to be replaced. 00:44:48.559 --> 00:44:51.360 Uh uh actually, I think it was just a battery needed to be replaced. 00:44:51.679 --> 00:44:57.440 Uh, and so if anytime there's issues with our pre-pass or best pass or easy pass, uh, Eric handles those. 00:44:57.519 --> 00:44:58.880 He has the the master login. 00:44:59.039 --> 00:45:00.000 And so Eric H. 00:45:00.239 --> 00:45:01.599 Eric Eric Hirch Highfeld. 00:45:01.840 --> 00:45:05.599 So he can actually do um uh like rehits. 00:45:05.679 --> 00:45:10.400 So like if your if your best pass goes dead, uh chances are it's battery. 00:45:10.559 --> 00:45:11.519 That's the best case scenario. 00:45:11.599 --> 00:45:12.719 That's easy, you just pop out. 00:45:12.960 --> 00:45:14.159 I think it's a double A or AAA. 00:45:14.800 --> 00:45:15.199 Double A. 00:45:15.440 --> 00:45:17.920 Double A battery, new double A battery, you're good to go again. 00:45:18.480 --> 00:45:27.119 Sometimes it loses sync with a satellite or something, and so Best Pass will actually just rehit it with a new signal and poof, it starts working again. 00:45:27.280 --> 00:45:35.199 And if none of those two work, then it is a replacement, and Eric handles with ops the coordination to get that replacement sent out to you. 00:45:35.519 --> 00:45:41.760 So again, we're it's a situation where it's like, oh, this sounds like we have a cargo box issue. 00:45:41.840 --> 00:45:42.880 Our main toolbox issue. 00:45:43.760 --> 00:45:44.239 That's what I thought. 00:45:44.480 --> 00:45:47.280 But it actually was uh a best pass situation. 00:45:47.360 --> 00:45:51.760 So I mean, like, that was a very easy thing, like because of that phone system. 00:45:52.000 --> 00:45:55.119 It's just like the mill light or the check engine light, the malfunction indicator. 00:45:55.440 --> 00:45:58.000 Oh, yeah, totally different animal than a check engine light. 00:45:58.320 --> 00:46:04.000 If somebody says I got a check engine light, and we ask them, does it say check, or is it just an

illuminated picture of the motor? 00:46:04.559 --> 00:46:10.480 I would have called it a check engine light until I finally had the breakdown where I saw check engine light. 00:46:10.719 --> 00:46:13.280 Like the fact there's two, because most cars don't have two. 00:46:13.440 --> 00:46:15.119 No, most vehicles they have one. 00:46:15.280 --> 00:46:23.519 So yeah, like I or you ask your situation what color is the light, and when they say green, you let them know, oh, your J Quake is on. 00:46:23.679 --> 00:46:24.239 Yeah. 00:46:24.880 --> 00:46:25.760 Oh, that's funny. 00:46:25.920 --> 00:46:26.400 That's funny. 00:46:26.639 --> 00:46:28.559 How do you use um Quo? 00:46:29.360 --> 00:46:40.239 Because I mean, do people call you an awful lot or more now that you're in the brick and mortar building since we moved, or I don't get a whole lot of phone calls on quo because my number's not published. 00:46:41.119 --> 00:46:44.719 I'm I'm not much used to teams, honestly, once they leave the yard. 00:46:45.119 --> 00:46:49.920 If now that they were in the yard and they're trying to coordinate things with me in the yard, I I do a little bit more. 00:46:50.079 --> 00:46:53.360 Uh mostly text messages through quo. 00:46:53.760 --> 00:46:58.239 Um but I really don't have a lot of interaction with teams on quo. 00:46:59.199 --> 00:46:59.679 Nice. 00:47:00.239 --> 00:47:04.079 Unless they're making arrangements to come to the yard for something, a carb test or something like that. 00:47:04.559 --> 00:47:07.760 And then you guys maintenance usually schedules that lets us know when they're coming through. 00:47:08.079 --> 00:47:14.000 Which by the way, we do carb tests and operations for any vehicle, any commercial vehicle that needs it. 00:47:14.480 --> 00:47:15.280 OTR. 00:47:16.239 --> 00:47:18.559 Are we sponsoring and do another plug mid midway? 00:47:18.880 --> 00:47:19.039 We should. 00:47:22.480 --> 00:47:25.360 Well, this segment is brought to you by OTR Services. 00:47:25.519 --> 00:47:29.599 If you need a carb test, you know those pesky carb tests that California requires. 00:47:29.679 --> 00:47:35.119 It's not legally allowed to require anymore, but they still do because what are laws? 00:47:35.519 --> 00:47:35.679 Yeah. 00:47:35.920 --> 00:47:37.039 Um What are laws? 00:47:39.039 --> 00:47:42.400 Then uh I recommend you reach out to OTR services. 00:47:42.480 --> 00:47:45.599 That's OTR-services.com. 00:47:45.840 --> 00:47:48.400 OTR-services.com. 00:47:48.559 --> 00:47:49.440 Now that's not Vince. 00:47:49.519 --> 00:47:52.880 You I know you're thinking OTR D-A-S-H services.com. 00:47:53.039 --> 00:47:53.599 No, no, no. 00:47:53.679 --> 00:47:53.840 No. 00:47:54.000 --> 00:47:56.559 That's OTR and the dash symbol. 00:47:56.880 --> 00:47:57.519 Or a hyphen. 00:47:59.119 --> 00:48:00.960 No, I call it a dash, you call it a dash. 00:48:01.119 --> 00:48:01.760 A hyphen. 00:48:02.000 --> 00:48:03.440 Um I call it a pound. 00:48:03.519 --> 00:48:05.039

You call it a kilo. 00:48:05.199 --> 00:48:05.280 Yes. 00:48:05.599 --> 00:48:08.880 No, I mean I just call it a key. 00:48:09.119 --> 00:48:09.760 A key, okay. 00:48:09.920 --> 00:48:17.920 So uh no, so it's otr-services.com, and you can actually go on there, you can see our pricing, you can schedule um your carb test. 00:48:18.400 --> 00:48:21.679 We uh do we still I'm sorry, not we. 00:48:22.000 --> 00:48:23.119 I have nothing to do with this. 00:48:23.360 --> 00:48:29.440 Do they still uh do the local like in the general area or is it strictly at the new office? 00:48:29.760 --> 00:48:30.000 Nope. 00:48:30.159 --> 00:48:34.800 Uh actually we only do OTR services at a few places around the Columbus area. 00:48:34.960 --> 00:48:43.119 We do not do it at our operations um just because a lot of big trucks it's difficult to get in there with parking and trailers and stuff like that. 00:48:43.440 --> 00:48:50.079 Um so we do have places that are set on our website that we do frequent uh truck stops in the area and things like that. 00:48:50.159 --> 00:48:55.199 Um but if you have a particular place in mind, like you're delivering somewhere just the other day. 00:48:55.280 --> 00:49:00.719 I did one myself uh where they delivered and they were still outside their facility, and I went there and did their test. 00:49:00.800 --> 00:49:02.000 So you're saying you're mobile? 00:49:02.079 --> 00:49:02.639 It's a mobile service. 00:49:02.960 --> 00:49:04.480 It is a mobile service, it's a mobile service. 00:49:04.719 --> 00:49:04.800 Yeah. 00:49:05.280 --> 00:49:06.400 As long as there's data, right? 00:49:06.480 --> 00:49:09.360 Like there's a couple places we know we can't do because there's no cell phone service. 00:49:09.599 --> 00:49:14.400 So the then the test won't connect to the California servers or whatever. 00:49:14.480 --> 00:49:16.880 But outside of that, yeah, it's it's pretty mobile, right? 00:49:17.119 --> 00:49:19.199 Does the mill light have to mill light has to be off, right? 00:49:19.440 --> 00:49:20.000 It has to be off. 00:49:20.320 --> 00:49:21.039 I thought you were gonna say the mill. 00:49:23.760 --> 00:49:27.199 Mill light has to be off, they have to have the warm-up cycles or the engine run time, that type of thing. 00:49:27.519 --> 00:49:31.679 But you're saying y'all treat both fleets equally. 00:49:32.239 --> 00:49:35.199 Well, we have to, otherwise the test won't work. 00:49:35.760 --> 00:49:37.360 The state of California says otherwise. 00:49:37.920 --> 00:49:39.519 You have to treat everybody equally. 00:49:39.920 --> 00:49:40.239 Yes. 00:49:40.960 --> 00:49:42.239 And it's about 10 minutes. 00:49:42.400 --> 00:49:43.360 It's quick, easy. 00:49:44.000 --> 00:49:45.840 The longest part is putting everything in the computer. 00:49:46.880 --> 00:49:47.360 Yes, it is. 00:49:47.840 --> 00:49:48.079 Yep. 00:49:48.719 --> 00:49:51.599 So it's a the it's a really cool service, and we are sponsored by them. 00:49:51.760 --> 00:49:54.719 We thank OTR Services for their support. 00:49:55.360 --> 00:50:04.320 So we've briefly mentioned it uh on here, and I think we mentioned it a few times in other podcasts, but um this Highfield app. 00:50:06.559 --> 00:50:10.960 This is something that we've been trying to get together for a long time and it's gone through a bunch of iterations. 00:50:11.199 --> 00:50:18.079 And uh I gotta say, this past weekend I had a a lesson in the Highfeld app. 00:50:18.159 --> 00:50:44.719 And let me tell you, when it's 75 degrees outside and you're standing in line for the bat roller coaster at King's Island, and there's nothing else to do, and you're with Jerry, he will absolutely pimp his uh new app to you and demand you update to the latest version of it, and uh which you should, and uh he'll walk through it and show you all the all the cool features it has. 00:50:44.800 --> 00:50:46.000 It is amazing. 00:50:46.960 --> 00:50:48.159 It is amazing. 00:50:48.559 --> 00:50:49.760 So glad you had a long wait. 00:50:50.000 --> 00:50:53.119 I'm like uh we had a few long waits, but yeah, I would. 00:50:53.679 --> 00:50:54.559 Jerry, go, Jerry. 00:50:54.880 --> 00:51:01.360 I like I've kept up-ish with the app and what we've been doing to it and what's happened to it. 00:51:01.519 --> 00:51:02.480 I was floored. 00:51:02.719 --> 00:51:03.440 I was floored. 00:51:03.519 --> 00:51:08.719 Jerry, can you please explain in 30 seconds or less everything the app does now? 00:51:09.920 --> 00:51:11.199 And go, go. 00:51:11.920 --> 00:51:22.159 Um the biggest number one thing is all of our current contractors have the ability to log in and see all of their permits for the truck, their specific truck. 00:51:22.400 --> 00:51:28.639 Um, they are able to log in and see the how-to videos for maintenance and different things that apply to their truck. 00:51:28.800 --> 00:51:32.400 They're able to see all of their contractor settlements. 00:51:32.559 --> 00:51:40.079 Um, they are able to send documents to maintenance, pictures to maintenance, video now to maintenance. 00:51:40.239 --> 00:51:44.159 They can send documents and all of the same information to fleet support. 00:51:44.639 --> 00:51:46.480 All of that is built into the app. 00:51:46.880 --> 00:51:47.840 Accident reporting? 00:51:48.079 --> 00:51:49.679 Accident reporting has been huge. 00:51:49.760 --> 00:51:50.000 Yeah. 00:51:50.559 --> 00:51:50.719 Yeah. 00:51:51.280 --> 00:51:56.719 What if they come across the team when they're out on the road that is interested in learning more about iField? 00:51:57.119 --> 00:52:00.159 We now have a uh referral system built into the app. 00:52:00.320 --> 00:52:09.119 So as the contractor, you can open up the app, you go to the fleet support page, you click one button, it generates a QR code specifically geared to you. 00:52:09.280 --> 00:52:11.679 Uh that QR code is valid for 30 days. 00:52:11.840 --> 00:52:14.159 You let the other person scan that code.

00:52:14.320 --> 00:52:24.079 If they're not with you and you happen to have their contact information because you were passing them going to the restroom or something, you can hit share and text that off to them. 00:52:24.320 --> 00:52:25.440 You can email it to them. 00:52:25.920 --> 00:52:41.039 Um, and then they can go to uh that QR code, it takes them right to our website where they can fill out a short form, and then all of that is linked back to the person that referred them because we do have a referral system at Highfield to reward those contractors who help bring in new Highfield family. 00:52:41.360 --> 00:52:48.480 And what I love so much about the app, I really do, is that it aesthetically it actually looks really pleasing. 00:52:48.800 --> 00:52:50.960 It is, it's it's comfortable on the eyes. 00:52:51.039 --> 00:52:56.480 Like I've looked at so many apps over the years, and I I don't mean to disparage Smartsheet. 00:52:56.960 --> 00:53:02.800 But like there are some apps that just kind of look okay, right? 00:53:02.960 --> 00:53:03.840 Like, okay. 00:53:04.079 --> 00:53:05.840 This one, it looks good. 00:53:06.000 --> 00:53:07.840 It it's it makes sense. 00:53:08.000 --> 00:53:18.480 There's uh some right as soon as you open it, there's some uh large uh icons, I don't know what you call them, that give you our thumbnails that give you a real quick picture of where you're at for the year. 00:53:18.719 --> 00:53:18.880 Quickly. 00:53:19.280 --> 00:53:21.280 Financially side, uh financial side. 00:53:21.599 --> 00:53:27.039 It uh it just it just flows so well and it's so well thought out. 00:53:27.199 --> 00:53:29.440 It's it's it's super easy to use. 00:53:29.599 --> 00:53:31.760 Uh I've been thoroughly impressed with it. 00:53:32.079 --> 00:53:33.280 I wish they had it when I was driving. 00:53:34.000 --> 00:53:34.480 Right, seriously. 00:53:34.639 --> 00:53:34.800 I know. 00:53:35.039 --> 00:53:36.880 Or I mean I wish Kelly had it when we were driving. 00:53:38.000 --> 00:53:38.719 She'd have been the one on it. 00:53:38.880 --> 00:53:40.480 Yeah, maintenance has been promoting it too. 00:53:40.559 --> 00:53:42.400 Every time the driver says, How do I send this in? 00:53:42.559 --> 00:53:44.639 We always let them know, do you have the high feel that? 00:53:45.039 --> 00:53:48.000 And so we've been promoting it to the drivers and letting them know that it's out there. 00:53:48.159 --> 00:53:49.039 And it costs nothing. 00:53:50.000 --> 00:53:59.599 It's hard to get that change like Jimmy was sharing, you know, resisted uh Absolutely Quo formerly known as OpenFoam and Game Changer. 00:54:00.000 --> 00:54:02.159 All change sucks a little bit, right? 00:54:02.400 --> 00:54:05.199 Like none of us really like change, it's just not it's not our nature. 00:54:05.280 --> 00:54:08.880 Like once we learn something, we kind of want to stick with that and that and then go from there. 00:54:09.119 --> 00:54:12.000 Um but this app, it's free. 00:54:12.159 --> 00:54:14.480 We've eaten all the development expenses. 00:54:14.639 --> 00:54:18.000 Um and it makes life so much simpler. 00:54:18.239 --> 00:54:18.559 It does. 00:54:18.800 --> 00:54:26.960 It clarifies uh, especially with pay, the fact that all the permits are per truck, so it makes it super easy to get the how-to videos. 00:54:27.119 --> 00:54:29.519 So we've been doing how-to videos for a few years now. 00:54:29.679 --> 00:54:34.719 Um, and uh the how-to videos, man, that was such a like, how do we put this together? 00:54:34.960 --> 00:54:39.119 Because I we've I've tried to build a uniform fleet, but that's not been possible. 00:54:39.280 --> 00:54:46.639 Like, we'll have a batch of trucks that are uniform, and then we'll go to order the next batch the exact same way, and something'll be different. 00:54:46.800 --> 00:54:46.880 Right. 00:54:47.039 --> 00:54:50.079 Like, the five different APUs, and that's not uniform. 00:54:50.400 --> 00:54:50.639 Exactly. 00:54:50.960 --> 00:54:51.920 We have to get different systems. 00:54:52.960 --> 00:54:53.280 100%. 00:54:53.760 --> 00:55:13.119 So we're trying to figure out how in the world do we do this because you could have a generator off an M2 classic that is now on a Cascadia, which has a Lithgate from a M2 Plus, which has a sleeper from a Western star, and you're like, huh? 00:55:13.199 --> 00:55:13.280 Yeah. 00:55:13.440 --> 00:55:16.719 Like it just it all the parts and pieces kind of blend together. 00:55:16.800 --> 00:55:18.159 So we're like, how do we pull this off? 00:55:18.239 --> 00:55:29.199 And Jerry was the one that came with the idea of I do each component separately, and then I can build these playlists and build these videos truck specific, and it it's just so awesome. 00:55:29.360 --> 00:55:39.199 And the fact my original idea was like you record the walk around, so you have an hour-long video, and you have to like scroll through the video to find the part of your truck that you're trying to figure out how to use. 00:55:39.360 --> 00:55:41.679 And Jerry's like, no, no, no, no, no, no, no, no. 00:55:41.840 --> 00:55:45.280 We do individual videos that way you can just go straight to the comfort pro one. 00:55:45.360 --> 00:55:50.960 You don't have to drag the little cursor over and try to find where in the video did we talk about the APU. 00:55:51.599 --> 00:55:55.360 And um it's just so much better than what I even thought it was gonna be. 00:55:55.519 --> 00:55:58.079 And it's just yeah, I'm very, very happy with the APU. 00:55:58.239 --> 00:56:02.159 Any feedback from anybody sitting here in the room about are people using those? 00:56:03.199 --> 00:56:04.719 Yeah, we we had documents all the time. 00:56:04.960 --> 00:56:11.519 Um, not as many as we'd like because it's I don't think drivers realize how easy it could be if they had the app. 00:56:11.840 --> 00:56:12.000 Yeah. 00:56:12.320 --> 00:56:13.760 And they're resistant like I was. 00:56:13.920 -->

00:56:31.039 It's um, but yeah, we've had people who have gotten in a minor fender bender, and we get one email that has their driver's statement, has the pictures of their damage to the truck, the other vehicle, the registration, license, insurance of the other driver, everything in one spot. 00:56:31.199 --> 00:56:36.320 We don't have to go hunting four different emails because the driver sent a couple emails at the scene after everything was done. 00:56:36.400 --> 00:56:39.760 They went and sat at the truck stop and then they sent their driver's statement an hour later. 00:56:40.480 --> 00:56:49.360 You know, so it's literally one email that comes in from Fletio on or from uh from the Highfield app that reports the incident and it's all right there in one place. 00:56:49.679 --> 00:56:51.119 And it works working really well in the apps. 00:56:51.679 --> 00:56:52.719 How about the how to videos? 00:56:52.800 --> 00:56:54.559 Do people talk about using those too? 00:56:54.800 --> 00:56:57.039 Um, I mean, because those have been around a hot moment. 00:56:57.360 --> 00:57:00.079 Yeah, I haven't had any feedback, I haven't asked either. 00:57:00.400 --> 00:57:05.440 So yeah, but when you go to the how to videos and you see the playlist count, you see that people are watching them, right? 00:57:05.599 --> 00:57:06.800 I think it's oh really? 00:57:07.039 --> 00:57:07.760 No, I've not. 00:57:08.079 --> 00:57:11.280 Yeah, well, yes, some of us have access to that. 00:57:11.519 --> 00:57:11.920 What? 00:57:12.320 --> 00:57:13.440 Should have access to that. 00:57:13.679 --> 00:57:17.119 Uh yeah, I mean, I think that's part of like you can see the counts go up. 00:57:17.360 --> 00:57:17.599 Sure. 00:57:17.679 --> 00:57:20.559 And and then a lot of people too, like, if I'm like, hey, how do I do this thing? 00:57:20.639 --> 00:57:24.159 And I know that I have those videos, or a mentor just told me, hey, you have a video, go watch it. 00:57:24.320 --> 00:57:28.000 I watch the video, I'm not gonna report back like hey, you're just gonna go fix it. 00:57:28.079 --> 00:57:29.199 I'm just gonna go fix it or do it again. 00:57:29.280 --> 00:57:37.360 Yeah, while we're talking about this, Jerry, when someone uploads a picture, is it a s a scan type thing that does it, or is it taking a picture and sending in the picture? 00:57:37.599 --> 00:57:49.199 So originally I did have it set up to take a picture and just send a uh the initial email that you get is a low quality image thumbnail, I guess you would say, and then you click on it and you get the full resolution. 00:57:49.440 --> 00:58:00.480 Um, I've actually the most recent update now does incorporate um actual scanning of the document or the picture uh that is built into the iPhone. 00:58:00.639 --> 00:58:03.199 Um Android doesn't do this, unfortunately. 00:58:03.280 --> 00:58:05.599 Come on, Android, get on the ball. 00:58:05.679 --> 00:58:08.400 Yeah um but iOS does have that built in now. 00:58:08.480 --> 00:58:14.960 So if you have a document, you literally can just hold your camera over the top of the document and it will know exactly where that document is. 00:58:15.039 --> 00:58:19.519 It detects the edges, it scans it all for you, auto-capture everything. 00:58:19.760 --> 00:58:24.000 I've noticed it's uh the last several emails I've seen come in. 00:58:24.079 --> 00:58:31.199 People have sent in like documents of of an invoice, uh, of a work order, their TCU PM checklist that FedEx requires. 00:58:31.280 --> 00:58:39.760 It's neat, it's clean because when sometimes we get pictures, the resolution is such that you by the time you uh enlarge it enough to try to see it, it's all pixelated. 00:58:39.920 --> 00:58:44.639 Uh, we've seen personal items in the background of people's picture. 00:58:44.960 --> 00:58:52.559 And that's you know, so having that uh in and of itself is well I and talk about how talk about how nice that is too. 00:58:52.639 --> 00:58:58.719 Like you uh the the frustrating thing of like I send you a picture of something, you get it, you can't read it. 00:58:58.800 --> 00:59:00.400 So now you have to come back and I have to go redo it. 00:59:00.880 --> 00:59:04.159 Now I gotta go redo it again, and then you say, like, yep, still can't do it, all right. 00:59:04.480 --> 00:59:10.719 Uh to be able to just like open the app, take a picture of it through the app, and submit it to you, it's done. 00:59:10.960 --> 00:59:17.039 I know it looked good because the app handles that and uh it's just so much like more streamlined. 00:59:17.119 --> 00:59:17.519 It's less than. 00:59:17.760 --> 00:59:23.360 If the driver doesn't have genius scan or adobe scan and they send in a couple pictures, it's like, hey, do you have a scan app on your phone? 00:59:23.519 --> 00:59:24.639 No, what's that? 00:59:24.800 --> 00:59:30.320 And it's like you know, having the app, it's like cuts out all the the problematic parts of it. 00:59:30.480 --> 00:59:39.039 And Jerry, if I'm not mistaken, what I'm hearing here is uh all uh uh all teams leasing a high field truck should should theoretically get an iPhone. 00:59:39.360 --> 00:59:40.239 Absolutely. 00:59:41.440 --> 00:59:43.039 Y'all know me, I'm Team Apple. 00:59:43.199 --> 00:59:43.840 Come on now. 00:59:44.320 --> 00:59:56.800 Uh speaking of all new teams, that is a big portion that a lot of our current contractors don't see with the Highfield app, and that is the onboarding experiences now completely overhauled. 00:59:56.960 --> 01:00:05.119 Um whenever you come on with Highfield now, you are signing all of your documents, your lease, your everything that we have you do. 01:00:05.280 --> 01:00:07.840 You're doing all of that before you ever get to the truck. 01:00:08.079 --> 01:00:19.679 And then whenever you do get to the truck and you're working with operations or move-in day, and they go through and do your entire walk-around and show you the truck, um you're then taking the app and you're

scanning the VIN. 01:00:19.840 --> 01:00:28.480 It matches you up in the database, pulls your information in, assigns you to that truck, automatically puts you in Fleo, assigns all of that information on the backside. 01:00:28.800 --> 01:00:34.719 So there's a lot of components that are built into the app that a lot of current contractors are not even seeing. 01:00:35.039 --> 01:00:35.679 Sure, sure. 01:00:36.079 --> 01:00:37.920 But it but a lot of contractors will see it, right? 01:00:38.000 --> 01:00:39.360 Because we're doing swaps the same way. 01:00:39.440 --> 01:00:41.760 So swaps and we're doing lease renewals. 01:00:41.920 --> 01:00:42.079 Yeah. 01:00:42.320 --> 01:00:45.039 Uh just did a lease renewal this last week. 01:00:45.280 --> 01:00:51.599 Um and I think they both were had used it, but maybe weren't very proficient. 01:00:51.679 --> 01:00:52.880 Like they had downloaded it. 01:00:53.039 --> 01:00:58.960 Um I do know they had to call Jerry for a little troubleshooting, but got it all figured out and super easy though. 01:00:59.119 --> 01:01:01.599 Yeah, you know, um, on how to do those. 01:01:01.679 --> 01:01:15.599 And then the way that it comes in on the back end um is is not you know, you don't it used to take me 15, 20 minutes to take care of all of onboarding paperwork, and now we're down to like maybe five to eight minutes. 01:01:15.840 --> 01:01:18.000 So super streamlined and easy. 01:01:18.400 --> 01:01:29.360 Oh yeah, and it so I mean eventually it'll affect, you know, anybody leasing a truck from us because at some point we will uh sell your equipment and so you'll have to move to something newer, right? 01:01:30.079 --> 01:01:48.000 Or uh some people will do the steps of getting DOD or uh clearance or getting uh whatever the other parameters are and they'll move into a bathroom truck, or they will like um we've had people switch even from a straight truck and they want to go tractor or whatever, like if people make those moves within our fleet. 01:01:48.320 --> 01:01:51.039 So uh now all that's gonna be handled. 01:01:51.119 --> 01:01:53.519 Uh and then the lease renewals you mentioned. 01:01:53.679 --> 01:01:55.280 I don't think we've really talked about that. 01:01:55.440 --> 01:01:57.760 Um, the lease renewals on the show yet. 01:01:57.920 --> 01:01:58.639 So that's one thing. 01:01:58.719 --> 01:02:00.400 If you're listening, you're like, what's a lease renewal? 01:02:00.559 --> 01:02:01.280 I don't know what you're talking about. 01:02:01.920 --> 01:02:13.679 Um, you know, every year Eric and I go through a long audit with our uh uh labor attorney, and they always look over all of our contracts, they look over our relationship with Panther, with FedEx, etc. 01:02:14.079 --> 01:02:14.800 It's annoying. 01:02:14.880 --> 01:02:19.199 It's usually a you're doing a great job, give me$1,500. 01:02:19.920 --> 01:02:21.119 It's normally what it is. 01:02:21.280 --> 01:02:23.280 It's not fun, just whatever. 01:02:23.440 --> 01:02:27.360 Uh I know uh Melissa uh Buttermilk and you and Delina. 01:02:27.440 --> 01:02:33.119 I've had y'all on conference calls with them before, and you have to walk through your spiel so that she hears everything, right? 01:02:33.519 --> 01:02:35.760 Uh, because we don't want to misrepresent what we're doing. 01:02:35.920 --> 01:02:38.480 So that's why it's it's super important we get everything correct. 01:02:38.719 --> 01:02:53.599 And um one of the feedbacks we got this last year was we have uh in our lease, and we've had for a decade now, an auto renewal, it's which is very normal industry-wide, it renews every 12 months. 01:02:53.760 --> 01:02:58.719 Um and if you don't want to renew that, you give us 30 days notice and it won't renew. 01:02:59.199 --> 01:03:02.800 Now we are being told we have to renew every year manually. 01:03:02.880 --> 01:03:05.920 So the auto renew is being pulled out of the has been pulled out of the lease. 01:03:06.239 --> 01:03:07.679 The verbiage the verbiage. 01:03:07.760 --> 01:03:11.440 And so now every 12 months we just have to renew it again, which is not unheard of. 01:03:11.519 --> 01:03:14.880 Like we Eric and I have to do the same thing with uh FedEx and with Panther. 01:03:15.039 --> 01:03:18.320 Like uh ever all those are manual renewals. 01:03:18.559 --> 01:03:23.360 It's just now finally stepped down to the lease operator uh of it. 01:03:23.599 --> 01:03:24.880 So that's coming up. 01:03:24.960 --> 01:03:34.320 So if you do get a call from one of us and you're or from it'll be from me, usually from Buttermilk, saying, Hey, um, here's what's changing, and you're like, Well, we've been driving this truck for three years. 01:03:34.480 --> 01:03:36.000 Why do we have to start doing this now? 01:03:36.159 --> 01:03:36.880 That's what it's about. 01:03:37.199 --> 01:03:40.320 Unfortunately, legal got in the way, and so we have to make that change. 01:03:40.559 --> 01:03:42.800 But um resistance. 01:03:43.119 --> 01:03:46.320 Yeah, I was gonna say it's most people are makes sense. 01:03:46.480 --> 01:03:47.519 That's that's usually what I get. 01:03:47.599 --> 01:03:48.719 That oh, that makes sense. 01:03:48.960 --> 01:03:49.280 Absolutely. 01:03:49.360 --> 01:03:51.039 And we haven't changed any language in the contract. 01:03:51.119 --> 01:03:54.960 So if you pulled your old lease and compare it to the new one, there's not nothing there different. 01:03:55.039 --> 01:03:59.679 Um, it's just we've pulled that auto renew every 12 months out. 01:03:59.760 --> 01:04:05.760 So that was one thing we I when we first did the uh started doing this a few months ago, I was like, what are you talking about on the show? 01:04:05.920 --> 01:04:06.480 And we never did. 01:04:06.559 --> 01:04:07.360 Yeah, I just forgot about it. 01:04:07.679 --> 01:04:08.880 So Jerry's got that set in. 01:04:09.039 --> 01:04:15.199 Um it notifies me on day nine uh out from when so cool by the way. 01:04:15.280 --> 01:04:15.679 I

love it. 01:04:15.920 --> 01:04:21.519 It sends me an email uh on day nine says so-and-so's set to uh renew on whatever day. 01:04:21.679 --> 01:04:24.320 And so that gives me my prompt to call them. 01:04:25.039 --> 01:04:27.599 And so then I'll call and I'll have the conversation. 01:04:27.840 --> 01:04:36.320 And then um he's got it set for seven, three, and same day or one day, uh to f to notify me. 01:04:36.480 --> 01:04:38.880 They get notified daily starting at day seven. 01:04:39.119 --> 01:04:41.119 Yeah, and we get the same thing again from FedEx. 01:04:41.280 --> 01:04:42.880 They send us a hey, your one year's coming up. 01:04:43.119 --> 01:04:43.920 Would you like to extend this? 01:04:44.559 --> 01:04:46.480 Like it's just a it's very normal. 01:04:46.719 --> 01:04:49.440 Uh it's just it is a change from what we've traditionally done. 01:04:49.599 --> 01:04:49.760 Yeah. 01:04:49.920 --> 01:04:54.000 So I think the news are I was just gonna say the news are how to sing a song. 01:04:54.159 --> 01:04:55.039 Yeah, well, yeah, I got something. 01:04:55.199 --> 01:04:56.960 Um I just wanted to thank everybody. 01:04:57.119 --> 01:05:06.639 You know, this is uh about a month and a half into the into the you know job, and everybody has been very, very, very welcoming and very educating. 01:05:06.880 --> 01:05:09.280 Any question that I have, everybody's there to help you. 01:05:09.760 --> 01:05:16.000 It really is a high-feel family, and it was something that Jimmy was telling me and and Kelly was telling me before I started in. 01:05:16.159 --> 01:05:28.000 They said this is a family, everybody takes care of everybody, everybody loves everybody, and it's something that once you start in with them, you just you feel at home, and that is what this experience has felt like. 01:05:28.400 --> 01:05:31.360 Coming up here and meeting everybody, it's it's just been a blessing. 01:05:31.679 --> 01:05:32.800 So thank you for having me. 01:05:32.880 --> 01:05:37.119 I appreciate it, and I can't wait to continue learning and to do a great job with you guys. 01:05:38.000 --> 01:05:39.039 Cool, awesome. 01:05:39.280 --> 01:05:39.920 Welcome aboard. 01:05:40.159 --> 01:05:41.599 Welcome aboard, welcome to the team. 01:05:41.760 --> 01:05:44.719 Yep, we look forward to uh welcome to the family. 01:05:44.960 --> 01:05:45.760 I appreciate that. 01:05:45.920 --> 01:05:46.480 Welcome to the family. 01:05:47.199 --> 01:05:49.119 He had to one up with all the time. 01:05:49.280 --> 01:05:52.559 I've been quiet all night, I've been holding on to that one all night, Jerry. 01:05:52.880 --> 01:05:57.679 Well, I gotta throw a shout out, and uh, this is gonna go to Delena and to Jerry Kutch. 01:05:57.760 --> 01:05:59.679 And um, y'all are all very familiar with Mr. 01:06:00.320 --> 01:06:00.719 Jerry. 01:06:01.679 --> 01:06:04.000 Jerry was Jerry was family. 01:06:04.320 --> 01:06:10.880 And so coming from Jerry to coming into a new family, it's uh you know Jerry instilled that family right off the bat. 01:06:11.440 --> 01:06:12.719 I mean that that's my guy. 01:06:13.119 --> 01:06:23.760 So coming into a new one, it was it's absolutely amazing to find that for a second time because most people can go job to job, career to career, however many times, and they never find it once. 01:06:24.000 --> 01:06:26.719 So the fact that I was able to go twice is it's a blessing. 01:06:26.960 --> 01:06:27.280 Absolutely. 01:06:27.360 --> 01:06:31.039 And if you don't know Jerry, then you're out there going like, are they talking about Jerry McAllister? 01:06:31.199 --> 01:06:32.719 Because that's no, not talking about him. 01:06:32.880 --> 01:06:34.400 Jerry is Delena's husband. 01:06:34.559 --> 01:06:34.719 Yes. 01:06:35.039 --> 01:06:36.639 And uh he is awesome. 01:06:36.880 --> 01:06:44.079 He uh works with another large company out of Georgia, and uh he's just a really good friend of uh Highfield. 01:06:44.159 --> 01:06:46.639 If you have been to our barbecues, you've probably met him. 01:06:46.719 --> 01:06:51.360 If you've um been to a mentor retreat, you've met him, if you've been to a truck show, you've met him. 01:06:51.920 --> 01:06:57.440 Uh he's the cool Italian dude, just like what's up, let's get some Portillios, you know. 01:06:57.920 --> 01:07:00.239 Like that's just his that's just his jam. 01:07:00.400 --> 01:07:09.840 But uh no, great uh friend of ours, and uh absolutely like he's just one of those people that embodies that whole family thing. 01:07:09.920 --> 01:07:13.599 And as soon as as soon as he's ready to quit his job, I will replace Jimmy so fast. 01:07:13.920 --> 01:07:24.800 Anyway, so uh if you are interested in uh seeing what this Highfield family is all about, and you're like, you know what, I team drive, I want to I want to experience this, what what's going on? 01:07:25.039 --> 01:07:30.320 You should absolutely go check out highfieldtrucking.com uh and see everything on our website. 01:07:30.400 --> 01:07:35.679 We got we've got a bunch of pictures up there you can see, uh the trucks, it's a little bit of descriptions. 01:07:35.840 --> 01:07:37.920 If you're like, I want to take the next step, what do we do? 01:07:38.000 --> 01:07:45.119 You can hit a contact us form on there, you can chat with someone if it's during business hours, or you can reach us at 833 Highfield. 01:07:45.280 --> 01:07:52.320 I believe that is 833493 4353 option one Monday through Friday, 8 a.m. 01:07:52.480 --> 01:07:53.039 to 5 p.m. 01:07:53.199 --> 01:07:53.920 Eastern time. 01:07:54.559 --> 01:07:55.440 Absolutely. 01:07:55.760 --> 01:07:58.800 And uh we'd be happy to talk to you some more about it. 01:07:58.880 --> 01:07:59.760 You'll get to meet Mr. 01:07:59.840 --> 01:08:08.000 Jerry's wife, uh Delena, or possibly buttermilk, or possibly the Jerry Maxter over here. 01:08:08.159 --> 01:08:14.400 Uh we can even Facebook message, insta m inst insta message, you can Instacart direct message. 01:08:14.880

--> 01:08:20.960 Instagram message, you can get in our answer uh you know quite frequently. 01:08:21.199 --> 01:08:21.680 Absolutely. 01:08:21.840 --> 01:08:22.640 There's lots of ways. 01:08:22.800 --> 01:08:23.119 Yes. 01:08:23.600 --> 01:08:24.800 Thanks for having us up this week. 01:08:25.119 --> 01:08:29.119 Thanks for letting me bring my guy up and go around all the shops and see our people. 01:08:29.199 --> 01:08:33.439 And uh yeah, it's been uh it's always great to come up here and get back with you guys. 01:08:33.760 --> 01:08:34.000 Absolutely. 01:08:34.079 --> 01:08:34.800 Well, thanks for coming up. 01:08:34.880 --> 01:08:39.439 I know it's uh it's a hassle leaving your family behind and getting up here and and and spending a week with us. 01:08:39.680 --> 01:08:42.399 Yeah, I'm sure Kelly probably will need some therapeutic services. 01:08:42.479 --> 01:08:44.960 I'm sure she misses me like probably really a lot. 01:08:45.279 --> 01:08:46.880 She's starfishing in her own bed. 01:08:47.199 --> 01:08:47.840 That was good. 01:08:48.479 --> 01:08:49.920 No, Gus won't allow that. 01:08:50.079 --> 01:08:51.279 Gus won't allow that. 01:08:51.520 --> 01:08:52.399 You've met Gus. 01:08:52.560 --> 01:08:54.640 Oh, yeah, but Gus is happy that you're gone. 01:08:56.000 --> 01:08:57.279 He's star fishing in your own bed. 01:08:57.520 --> 01:09:01.920 That bed's so much bigger with one less, you know, body. 01:09:02.159 --> 01:09:04.560 Uh no, but it's it's a pleasure having y'all up here. 01:09:04.640 --> 01:09:05.520 It's a pleasure hosting you. 01:09:05.600 --> 01:09:06.239 Eric, it's great. 01:09:06.319 --> 01:09:13.600 So, those of you who don't know, Eric and uh Eric Heifeld and myself actually got to meet you personally one-on-one uh just two days ago. 01:09:13.840 --> 01:09:19.760 Like um, we uh you were vouched for, we talked a bunch on the telephone, but we never actually get to meet face to face. 01:09:19.840 --> 01:09:23.039 And so it was actually kind of cool to get to know you, get to meet your wife. 01:09:23.119 --> 01:09:23.920 She's awesome. 01:09:24.479 --> 01:09:26.800 Um if she ever wants to leave, anyways, it doesn't matter. 01:09:26.960 --> 01:09:29.920 So we will uh You need a new labor attorney, maybe. 01:09:30.000 --> 01:09:32.000 Yeah, she's an attorney in-house. 01:09:33.600 --> 01:09:34.720 We don't need an in-house attorney. 01:09:34.960 --> 01:09:35.680 Please don't do this. 01:09:38.079 --> 01:09:40.079 Let's buy a thousand more trucks than we'll consider it. 01:09:40.399 --> 01:09:44.800 I agree, but uh does she know app programming? 01:09:45.039 --> 01:09:46.000 We'll talk about that later. 01:09:47.680 --> 01:09:49.119 Thank you so much for hanging out with us. 01:09:53.119 --> 01:09:54.960 Uh thank y'all so much for hanging out with us. 01:09:55.039 --> 01:10:06.960 We really do appreciate y'all, and we hope that by some miraculous uh situation we were able to knock another hour off your drive, uh, make you laugh a little bit along the way, make you question our sanity. 01:10:07.119 --> 01:10:08.720 You know, one of those something too. 01:10:09.039 --> 01:10:10.880 Yeah, that's that's sometimes the goal. 01:10:12.239 --> 01:10:12.880 I'm not gonna say always. 01:10:13.119 --> 01:10:13.600 I'd be lying. 01:10:14.560 --> 01:10:15.439 We do believe in honesty. 01:10:15.840 --> 01:10:16.000 Right. 01:10:17.840 --> 01:10:19.760 I almost had that erased out of my brain. 01:10:20.319 --> 01:10:25.359 Uh if you uh can do us a favor, hit that like and subscribe button if you're not already. 01:10:25.439 --> 01:10:31.840 Uh it helps us out tremendously on the algorithm, and it will send more content to you from us. 01:10:32.159 --> 01:10:33.199 May or may not be a good thing. 01:10:33.279 --> 01:10:33.920 You decide. 01:10:34.159 --> 01:10:38.880 Um if you haven't been seeing us lately and you're like, wow, I haven't seen out of it. 01:10:38.960 --> 01:10:39.520 What are they doing? 01:10:39.680 --> 01:10:45.840 Sometimes uh unsubscribing and resubscribing and hitting that little bell will then tell the algorithm, give you more of our videos. 01:10:46.000 --> 01:10:51.680 Uh if you have a comment on what you on what you saw today, if you have anything that's like, hey, this stuck out, or why is Jimmy wearing a pink shirt? 01:10:51.760 --> 01:10:55.359 You know, anything like that, you can drop us a line on YouTube. 01:10:55.840 --> 01:11:01.119 If you can and you're listening to us podcast service, drop us a uh uh a review. 01:11:01.279 --> 01:11:04.319 Let us know uh what you liked about it, what you didn't like about it. 01:11:04.479 --> 01:11:06.319 Uh we love those reviews. 01:11:06.479 --> 01:11:10.880 Share us within your friends and family that maybe want to hear what we have to say. 01:11:11.279 --> 01:11:13.439 And lastly, from Vince. 01:11:13.680 --> 01:11:22.880 I I think the burning question that we're gonna get lots of questions and comments about on this episode is do we make the rook the new guy wear white socks? 01:11:23.680 --> 01:11:23.920 We do. 01:11:24.000 --> 01:11:25.039 This was Black Sock night. 01:11:25.119 --> 01:11:25.920 It was Black Sock Night. 01:11:26.000 --> 01:11:26.560 Yeah, yeah, yeah. 01:11:26.800 --> 01:11:28.960 So quick story about the sock thing. 01:11:29.119 --> 01:11:29.600 I was there. 01:11:32.399 --> 01:11:38.560 So I've never been on a podcast, and uh when I took this job, the last thing I thought I was gonna be doing was getting on a podcast. 01:11:38.640 --> 01:11:39.199 But here I am. 01:11:39.439 --> 01:11:40.560 I did give you a four-day notice. 01:11:40.800 --> 01:11:41.119 Yeah, he did. 01:11:41.279 --> 01:11:41.680 Yeah, four days. 01:11:41.920 --> 01:11:48.159 So I got I watched about three podcasts, and I and I started noticing everybody in the room there was like a no-shoe policy. 01:11:48.239 --> 01:11:53.439 Of course, Jimmy does there, but uh there was a no-shoe policy as what I can kind of put

together. 01:11:53.520 --> 01:11:56.800 So I told my wife, I was like, hey, you gotta buy me some new socks. 01:11:56.880 --> 01:11:59.199 And she said, I just got you some in December. 01:11:59.279 --> 01:12:01.119 And I was like, Yeah, but I've walked in them. 01:12:02.640 --> 01:12:04.720 They need to be absolutely brand new. 01:12:04.800 --> 01:12:08.800 So if you can see the bottom of these things, new socks just where I feel. 01:12:09.199 --> 01:12:19.279 I tell you what, when you put a bold color like this red and black uh rug on your studio floor, yeah, you learn real quick you don't wear shoes on them because they will show every speck of everything. 01:12:19.600 --> 01:12:23.840 So that's kind of how the no stock uh no shoe uh socks only rule got started. 01:12:23.920 --> 01:12:25.439 But you know, Jimmy, you just do your own. 01:12:25.600 --> 01:12:26.479 I'm glad you can play along. 01:12:26.560 --> 01:12:27.039 That's good. 01:12:27.199 --> 01:12:27.359 Yes. 01:12:27.520 --> 01:12:28.720 Well, I took it seriously. 01:12:28.800 --> 01:12:31.039 I said, if I'm coming, I'm gonna I'm gonna dress the part. 01:12:31.199 --> 01:12:31.920 Attention to detail. 01:12:32.000 --> 01:12:32.399 We like that. 01:12:32.560 --> 01:12:33.439 Yes, I try like that. 01:12:33.680 --> 01:12:34.239 And you listened. 01:12:34.319 --> 01:12:42.079 I can't tell you how many people we've had come on board uh and and and and show up and have an interview with, and they're like, now y'all play this for the public? 01:12:42.319 --> 01:12:45.840 And it's like, yeah, you could have listened before you it didn't matter. 01:12:46.159 --> 01:12:50.479 It'd be a little weird if you weren't putting it out for the public if it was just in time. 01:12:51.359 --> 01:12:54.159 It sets the fourth five of us in us in the year ago. 01:12:54.720 --> 01:12:55.279 Yeah. 01:12:56.079 --> 01:12:56.960 That's awesome. 01:12:57.119 --> 01:13:00.399 Well, listen, everybody, until we meet again. 01:13:01.039 --> 01:13:01.920 Oh, no. 01:13:02.319 --> 01:13:02.960 Sorry. 01:13:03.199 --> 01:13:04.479 Woo! That was close. 01:13:04.640 --> 01:13:06.239 We have a little bit of an announcement. 01:13:06.479 --> 01:13:06.720 Yeah. 01:13:06.880 --> 01:13:09.840 Um, I it was close, wasn't it? 01:13:09.920 --> 01:13:10.159 I know. 01:13:10.399 --> 01:13:12.880 Boy, I almost pressed the button, and that would have been a mistake. 01:13:13.439 --> 01:13:15.680 Jerry, tell the people what they need to know. 01:13:19.279 --> 01:13:20.560 It's going on break. 01:13:20.640 --> 01:13:21.439 We're on break. 01:13:21.600 --> 01:13:22.560 We're on hiatus. 01:13:22.640 --> 01:13:23.199 What do they call that? 01:13:23.359 --> 01:13:23.760 Summer break. 01:13:24.479 --> 01:13:25.039 I'm the producer. 01:13:25.119 --> 01:13:26.239 I had no clue, y'all. 01:13:26.880 --> 01:13:27.840 Hiatus break. 01:13:28.079 --> 01:13:28.399 All right. 01:13:28.479 --> 01:13:30.079 Um summer season. 01:13:30.159 --> 01:13:33.279 We're coming back out in the fall after Monday night football. 01:13:34.640 --> 01:13:37.279 Okay, Melissa, tell the people what they need to hear. 01:13:38.399 --> 01:13:40.079 That's me winging it, yo. 01:13:41.039 --> 01:13:44.960 Um apparently we're going on hiatus for summer. 01:13:45.359 --> 01:13:46.800 Do we have to apparently? 01:13:47.680 --> 01:13:48.720 All right, Vince, your turn. 01:13:48.960 --> 01:13:49.680 So I heard. 01:13:50.399 --> 01:13:51.119 I was told. 01:13:51.439 --> 01:13:54.239 So we are going on a hiatus summer break for us. 01:13:54.319 --> 01:14:04.800 We'll be back um in the fall with brand new episodes of the Outer Belt for you to enjoy on your favorite podcast app or on the YouTubes, whichever one you want to do. 01:14:04.880 --> 01:14:07.279 So uh y'all have a great summer. 01:14:07.520 --> 01:14:13.199 Enjoy yourselves, stay cool, stay warm, depending on where you're where you're at, and we will see you in the fall. 01:14:13.439 --> 01:14:15.760 I think sabbatical sounds better than hiatus. 01:14:15.840 --> 01:14:16.000 Yeah. 01:14:16.079 --> 01:14:16.960 We're going on sabbatical. 01:14:17.359 --> 01:14:19.119 Sabbaticals usually get our paid, though, right? 01:14:19.279 --> 01:14:20.319 No, well, well, yeah. 01:14:21.439 --> 01:14:22.720 Can't you like to learn something? 01:14:26.319 --> 01:14:27.119 A hibatical. 01:14:27.439 --> 01:14:28.399 Well, that's not guaranteed to happen. 01:14:28.640 --> 01:14:28.880 There you go. 01:14:28.960 --> 01:14:29.439 It's not guaranteed. 01:14:29.600 --> 01:14:30.399 It's not guaranteed. 01:14:30.479 --> 01:14:31.279 It's like guaranteed. 01:14:31.600 --> 01:14:33.279 We can't guarantee we'll come back better than we were before. 01:14:33.520 --> 01:14:35.119 I might come back 20 pounds heavier. 01:14:35.359 --> 01:14:36.079 Like that's yeah. 01:14:36.479 --> 01:14:39.520 I I I feel you, like the philosophical aspect there. 01:14:39.600 --> 01:14:39.680 Yeah. 01:14:39.840 --> 01:14:41.920 Uh Jimmy, but lofty, lofty goals. 01:14:42.079 --> 01:14:44.079 Yeah, we we are uh taking a break. 01:14:44.319 --> 01:14:45.840 We're taking a break, taking a vacation. 01:14:46.319 --> 01:14:51.600 Uh, yeah, and so in the meantime, y'all all stay safe and make good decisions. 01:14:51.840 --> 01:14:53.359 And don't leave money on the table. 01:14:53.600 --> 01:14:55.039 And keep those rules of turn. 01:14:55.439 --> 01:14:56.079 Good night. 01:14:56.319 --> 01:14:56.640 Bye. 01:14:56.880 --> 01:14:57.199 Bye.