Truck Tech That Keeps Drivers Rolling

WEBVTT
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You're ready to go.
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Shall we go?
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Hey everybody, welcome to the Underballot.
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I am Patrick, and you all know my friends.
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Chili.
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Buttermilk.
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Zucchini bread.
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Eric.
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Jimmy Mac.
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Eric B.
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And Jerry.
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And we're coming to you live uh I always want to say live there, don't I?
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Every single time.
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Well, we are alive.
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Yeah.
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This is live to tape.
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Live to tape.
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Live to tape.
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So coming to you live to tape.
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From tape.
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We're not even on tape.
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It's like live from memory card.
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Live from digital.
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Live from digital.
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Put out on the Ethernet by not Ethernet.
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Even got that wrong.
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Boy.
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I do use Ethernet.
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Okay.
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Well, I don't.
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What do you use Ethernet for?
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I am hardwired so that I can get the fastest upload with my slow internet at home, remember?
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With your antiquated dial up internet 1927.
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Anyways.
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So uh you sitting between Eric uh Highfield and and myself.
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That threw me.
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I'm like this isn't normal.
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Who's supposed to do what?
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I was gonna skip and see if he would go and then I could go, but it's gonna mess everybody up.
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I feel like we need to explain because I know a lot of you out there are listening to us uh live from your uh YouTube channel.
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Uh no.
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Podcast Podcast app.
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You know what?
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You take it.
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I will.
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So a lot of folks listen on our podcast app, they don't watch the video, may not even know we do a video on YouTube under the outer belt.
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Um so normally here in the studio, if you're watching the video straight ahead uh is Patrick, and then to Patrick's right, it's chili.
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And then to Chili's right, it's buttermilk.
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And then to buttermilk's right, it's usually Eric.
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And then across the table from Eric is zucchini bread, to zucchini bread's right is Jerry, and then we get right back around to Patrick.
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Well, today we mixed it up a little bit.
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We have a couple of special guests in the studio.
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So zucchini bread is sitting between buttermilk and Eric.
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Yes.
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And across the way from Eric is Jimmy and Eric B.
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So that's what we've done to change it up a little bit, so it might sound a little bit different, but it's gonna be fun.
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Sounds like we're part of like a K-pop rock group or something, and these are all our names.
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I'm going demon hunting later on tonight if anybody wants to go.
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Oh.
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I don't know what that means, but I've seen it on Amazon.
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I just have purple hair, that's all I'm saying.
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That's it.
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There you go.
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Well, you know what?
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You can have purple hair for the rest of this podcast because the listener doesn't know any better.
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They have no idea.
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And the people watching on YouTube, Jerry's gonna color correct your hair only just the purple for the entire podcast.
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Jerry's like, I need to find an app for that.
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You can do it.
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Well, I mean, he is the best, right?
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I I heard someone once say he's the administrator extraordinaire or something like that.
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Most important super administrator, the best, most important person in all of Highfield trucking.
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So I'm sure you can figure that out.
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No pressure.
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No pressure.
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No pressure.
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Yeah, I can do it.
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Here's a picture of Heather right here with purple hair.
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Purple hair, purple hair.
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That's funny.
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Um, so yeah, we've got some fun times.
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So those of you who don't know, Jimmy Mack is uh over our maintenance department over at Highfield Trucking.
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He is the bomb.edu.
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Uh and uh he is uh the knowledge base for everything maintenance related.
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So when you call Jimmy Mack and you say Jimmy, Jimmy.
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Jimmy?
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Yes, sir.
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Yeah, okay.
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He uh you say I've got a Duma flitchy noise and it's just not right.
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He can go like, well, does it happen when you turn left or right and you go like only when I turn right?
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And then he automatically knows, of course, that means you've got a loose Duma flitchy.
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See?
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It's so easy.
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It's so easy vents.
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Exactly.
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Exactly.
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Yeah.
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Eric's like, I gotta write down what a flitchy is.
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I was going with a broken flux capacitor.
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No, that's only on acceleration when it stalls out for that quick second.
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Yeah.
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That's that's the flux capacitor.
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You have a lot to learn.
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Yeah, we'll work on that tomorrow.
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All of our we broke all of our flux capacitors intentionally.
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None of our trucks go 88.
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So did you say Duma Flitchy?
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Duma flitchy.
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Okay, so if I put that in a report, just make sure you spell it right.
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Understand.
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And we do use the old English spelling.
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We do.
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It's a weird quirk.
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It is.
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Uh H made us uh use that, but you know, it's fine.
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So uh Jimmy, you're in from Georgia, where you normally uh uh live.
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Yes.
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And uh work from.
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And then you brought up Eric B, and y'all have been hanging out uh the first part of this week with us.
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You're gonna be here for a few more days.
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Uh why?
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Uh Eric's in training.
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Uh he's started March 1st, and I always try to make a couple trips up to Columbus to make visits to all our shops and uh make an appearance and continue networking and make develop all those relationships we have over the last several years.
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And yeah, it's always good for uh new people to put faces to names, and he's been emailing people already, and he got to meet a lot of them, and we got more to meet, and we'll be here all week.
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Awesome.
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Awesome.
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I know uh Eric, you and I are talking earlier, and you were talking about uh climbing through the trucks and actually like uh playing with the the the different things and and and learning our procedures and all that stuff.
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Um and you said it was illuminating, so so to speak, is what you said, about um just being able to see all these trucks because we everything so far has been like emails, right?
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And conversation and yeah, so when when drivers would call in and they would bring up anything that was wrong with the truck, I would do my best to try to help them out and I would look through Google and try to figure out what was on the truck.
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But with Google, you have 15 different brands or 15 different kinds of things.
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So I'd find something and I would think, okay, I'm gonna send this over to the driver, but if I send them the wrong thing, it doesn't help them at all.
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So putting eyes on the trucks, seeing what we're dealing with on a day-to-day basis, and then you know, also meeting operations and building that relationship and where I can reach out to them and say, hey, could you you know lend me a hand?
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It's been very beneficial.
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Cool, cool.
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And how's it been uh so far?
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Because I know you spent some time with Vince in the yard, right?
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Like that's been y'all like one of the big projects you've been or or has that not happened yet?
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Yeah, we went through um Eric and I did the the exterior and box on an initial inspection on um Monday morning, and then he spent time with Mel on the interior and cab on an interior on an initial inspection in the afternoon.
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So we still have to go over a couple of different components.
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Um we tried to show him an APU yesterday, but it wasn't working.
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So we're gonna go through all the different APUs uh tomorrow or Thursday and work on on what that looks like, what they look like, and how to some of the troubleshooting steps that we go through in the yard to get those working.
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But don't you feel like showing him an APU that's not working is an accurate display of Oh sure.
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Yes.
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Yeah, a very accurate display, sure.
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Are we up to three APUs?
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I I know we just had a conversation maybe two months ago.
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Four, four, up to four.
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And then do they five, five, five, we're up to five.
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Oh my.
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Are you talking about the big one?
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Big dynastys, little dynastys, Onan, Comfort Pro, Aspen.
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Yeah.
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Well, then I'm gonna do that.
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So do they all reset differently?
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That's my quick question.
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Like if they trip?
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Because I'm only can familiar with the one with the big red button.
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The comfort process.
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But do they all reset differently now?
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Well, the two dynastys are the only difference between them that we deal with is the fact that one is a lot larger output than the other.
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I see.
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As far as the controller and how they reset them, they work the same way.
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Nice.
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So that's kind of the stuff you'll be showing here?
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That was my question.
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Exactly.
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Thanks.
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Which we did talk about some of that yesterday afternoon, too, on the dynastys.
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Yeah.
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So between you and Mel, it was easy for me today when I ran a VIR on the truck because a lot of what we went through yesterday I was able to, you know, use it today.
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Sure.
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And understand what I was looking at to move through the truck.
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Yeah.
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So it it was it's it's good, it's good experience to have someone from maintenance in the yard going over this equipment with us.
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It really is.
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Well, and it's it's such a crash course, right?
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Like we always talk about you get a brand new team in and we spend an hour or two hours, something like that with them going over the truck, depending on learning curve.
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If you have experience, it's a little faster.
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If you if you don't, it could take a little longer.
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Um, but you're not going over a truck that this that Eric's gonna drive for the next six months to a year to two years.
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You're going over uh fifteen different variations of trucks.
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And you know, you get uh 10 minutes with the dynastys, and then we have to go look at the own end, then we have to go at the comfort road, and then we have to go look at the aspen, and then we have to go figure out why the dynastys didn't work and you know, like all that stuff.
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Um whereas another like typically when a team comes in, they don't have to do that.
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They kind of like it.
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The time that we spend with them on their truck, we give them so much information.
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Oh, yeah.
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And that's really where the mentor program comes in, is because the our mentors have dealt with this equipment as well.
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And if you see it happen once when you have a question for your mentor on how to turn the APU on, because you can't forget.
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I remember the first our first night in the truck, I called you and asked you questions about the APU that you had shown us.
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So you you have so much going on that a team can call their mentor and the mentor can walk them through it.
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And when if you've seen it, you understand what they're talking about.
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It's not all foreign language to you, so it works out really well that way.
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But yeah, Eric is getting um just just thrown into the the frying pan.
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And let me add something to that.
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I plan on spending some time in the trucks tomorrow.
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I live in North Georgia, I work remotely, I've been doing this for five years, but I need a refresher from time to time and go through everything again, see like the aspen.
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I've seen the aspen one time last time I came to Columbus.
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So you know it's like continuing education for me coming up here and going back through trucks.
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I was thinking a minute ago, we don't have an aspen in the yard to show you, but we actually do have an aspen.
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It's over at Q Smart, but we can get it back for you.
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So we can go over there.
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We go over there, one of the two.
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Do um so coming from the recruiting and our lovely new app, I know even prior to the app, Jerry has done a wonderful catalog of videos, have two videos uh designated for each truck.
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So when you come on board with Highfield, uh you would have this catalog in the Highfield app readily accessible to maybe assist you with the how to start the generator up.
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And and clarify also that when you go into the Highfield app, you choose your truck and it's showing you just the equipment that's on your truck.
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Yes, it's truck specific to just APUs trying to figure out which one is yours, right?
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No, so and real quick, I just want to add that that's not just for new drivers, that's for people who are already in the fleet.
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They download the app, their trucks in there, so yes, if they need a refresher too on how to do something.
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So my question, I guess, now that we've sold the app, because if you don't have the app and you're with Highfield, I don't know, something like that.
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You're missing out.
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Get it.
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But anyway, do you do you all have you looked at some of Jerry's videos to go, oh, I kind of can understand now what the person on the other phone or whatever end is trying to say?
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Because sometimes you know having that visual, are his videos helpful?
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Absolutely.
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To maintenance, absolutely that's awesome.
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Yeah, you can try to explain to somebody what to do when they see it for themselves, it makes all the difference in the world.
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Yeah.
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Very helpful.
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That catalog's been well it's kind of it's kind of what we just said.
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We talk about the big red button on the comfort pro, right?
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That you reset it of uh when you actually look at it, it's not that big.
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It's not that big.
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When you think of a big red button, I think of I think of like the this the uh trailer brake uh uh button on a on a truck.
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And when you get in there, it's this it's smaller than a dime.
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Like it is a tiny little button.
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Um it's not like the the office depot.
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Uh, it reminds me of the plug that pops out of the turkey, the little red stopper.
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Yes, exactly.
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Yeah, it's it's just this little stopper.
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Yep.
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It's not very big.
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Well, I can imagine too, all of this experience, being in the yard, seeing all these different trucks, when you watch those videos, it's probably going to give you a better understanding of like where this is, how it's working, um, as opposed to like the way I process it is uh I I like boats and I like RVs, so I'll watch some like reviews of them occasionally on like uh different RVs and boats.
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And sometimes when you watch a video, you're like, oh, I think I realize how this works, whatever.
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And then if you go to a boat show and you actually get on the boat, you're like, oh, that's not at all what I thought it was gonna be like.
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It's totally different, or it's it's way bigger, way smaller, it's in a different spot, it's a little harder to get to.
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Like, you know, when Jerry goes there and films it, he's trying to get the best angles and everything so that you can see everything that's going on crystal clear.
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What they don't show you is that you are contorted in such a way to be able to get to something, right?
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Like that's not always caught on camera because we want you to see uh like what the like how to fix the issue, not necessarily where it is.
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So it it does get uh it definitely is illuminating when you're actually in the truck and looking at it.
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It gives it context.
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It does, absolutely.
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Sure.
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And then to know to physically press that button in like on a on a on a comfort pro and actually know, like, oh, I do feel that little snap or whatever, like it it I think all that helps.
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I think in the video we did we talked about that button.
00:13:36.639 --> 00:13:40.879
So you can look in there and see it, but it's hard to see when you're trying to push the button.
00:13:41.039 --> 00:13:47.360
So if you go in blind and you don't feel that release, well, there's a screw on either side of that button, and you probably hit one of those screws.
00:13:47.679 --> 00:13:48.399
Yeah, yeah.
00:13:48.720 --> 00:13:50.399
Is that with the motor running or off?
00:13:50.639 --> 00:13:51.279
Always off.
00:13:51.519 --> 00:13:52.240
Always off.
00:13:52.480 --> 00:13:53.039
Thank you.
00:13:53.360 --> 00:13:57.440
Oh my gosh, the inside of a the inside of a comfort pro, like it's pretty it's pretty tight.
00:13:57.679 --> 00:14:00.000
It's very tight, and there's belts on both sides of it.
00:14:00.240 --> 00:14:01.759
So always turn it off.
00:14:01.919 --> 00:14:02.559
Always turn it off.
00:14:02.720 --> 00:14:04.879
What do you think about the actual sleeper part?
00:14:05.120 --> 00:14:06.000
Uh very pretty.
00:14:06.159 --> 00:14:08.080
Um coming from I used to have an RV.
00:14:08.399 --> 00:14:08.559
Yeah.
00:14:09.120 --> 00:14:11.360
It was obviously 34 feet.
00:14:11.600 --> 00:14:19.120
And then when you come to our sleepers, yes, they're smaller because it is attached to a semi-trunk, but it's spacious enough to move around.
00:14:19.279 --> 00:14:19.440
Yeah.
00:14:19.759 --> 00:14:25.600
You have the all the amenities of being at the house and what you were saying, being able to contort and everything.
00:14:25.759 --> 00:14:27.679
It's not really the case in our sleepers.
00:14:28.000 --> 00:14:31.360
Uh yeah, I'm six foot two, I can stand straight up in the back of it.
00:14:31.600 --> 00:14:33.200
The shower seems, you know.
00:14:33.600 --> 00:14:33.759
Sure.
00:14:34.000 --> 00:14:34.159
Yeah.
00:14:34.480 --> 00:14:36.320
So I I thought our sleepers were gorgeous.
00:14:36.559 --> 00:14:41.039
And from now that I've been here about a month and a half, I've told almost everybody I know about them.
00:14:41.120 --> 00:14:41.440
Yeah.
00:14:42.080 --> 00:14:46.720
I've shown them pictures, and uh, people are just like, I had no idea this truck was ever out on the road.
00:14:46.799 --> 00:14:49.120
I've never seen one before I started working here.
00:14:49.360 --> 00:14:52.639
And you know, yeah, y'all have done a great job designing these trucks.
00:14:52.879 --> 00:14:53.440
It's funny.
00:14:53.519 --> 00:14:57.279
I I remember I've showed people like, here's what the inside of our trucks look like, or whatever.
00:14:57.360 --> 00:15:03.679
Like if Eric and I are traveling, inevitably we'll end up in a pub somewhere and conversational flow, and they'll kind of like, what do y'all do?
00:15:04.080 --> 00:15:04.720
We're trucking.
00:15:04.799 --> 00:15:11.279
Uh you tell someone in Australia you're in trucking, and you say, like, we have these teams, teams of trucks, they're like, Teams?
00:15:11.440 --> 00:15:12.240
What do you mean?
00:15:12.480 --> 00:15:19.840
Because every truck in Australia has a coffin sleeper, which is if you know what that means, it's basically a sleeper that is as wide as a single mattress.
00:15:20.159 --> 00:15:23.440
Not even a single mattress, actually, like a I would say cot size.
00:15:23.519 --> 00:15:28.000
Like they're very narrow, very narrow little mattresses, and that's all the space the truck has, period.
00:15:28.159 --> 00:15:39.039
Like if you remember um uh Matt's Medi Work Truck Show, uh the last one we did, which we just actually highlighted on our uh Facebook page as well, there was a scancia truck.
00:15:39.200 --> 00:15:40.399
Is it scania?
00:15:40.559 --> 00:15:40.960
Scania?
00:15:41.200 --> 00:15:42.559
Scania S-C-A-A.
00:15:42.960 --> 00:15:43.360
N-I-A?
00:15:43.519 --> 00:15:44.159
Yeah, N-I-A.
00:15:44.399 --> 00:15:45.360
However you pronounce that.
00:15:45.519 --> 00:15:47.200
Um that truck, same thing.
00:15:47.519 --> 00:15:51.519
Little tiny, you just like one person can lay in there, and that's it.
00:15:51.679 --> 00:15:55.519
Uh so when you say you've got husband and wife driving together, they're like, wait, what?
00:15:55.600 --> 00:15:56.480
How's that possible?
00:15:56.720 --> 00:15:57.600
That doesn't make any sense.
00:15:57.840 --> 00:15:59.200
And so you show them our trucks.
00:15:59.279 --> 00:16:02.399
I've had people go like, oh, I didn't know all the trucks in America were like this.
00:16:02.480 --> 00:16:02.720
That's great.
00:16:02.799 --> 00:16:07.759
And I'm like, not all the trucks in America.
00:16:07.919 --> 00:16:12.960
Like, we are in a boutique industry uh where we are enabled to have these luxuries.
00:16:13.039 --> 00:16:15.360
That is not the typical experience.
00:16:15.519 --> 00:16:29.519
Because the typical experience is like it was shocking to me when I started talking to people, because this is the only industry I've ever been in, that run for mega carriers, and they're like, wait, I'm sorry, you just said your your refrigerator is the size of an RV fridge?
00:16:29.759 --> 00:16:31.120
It's like, yeah, and they're like, Yeah.
00:16:31.360 --> 00:16:37.519
And I'm thinking like you're impressed by how big it is, and they're like, You you have a refrigerator in all your trucks?
00:16:37.840 --> 00:16:40.799
And I'm like, Well, doesn't Swift put a refrigerator on?
00:16:41.039 --> 00:16:41.840
And they're like, No.
00:16:42.240 --> 00:16:42.879
No, they don't.
00:16:43.039 --> 00:17:00.639
Uh, you know, maybe and and watch Swift does, and it's like JB Hunt or someone think it doesn't, but still, it's like uh the things that we take for granted, the refrigerators, the microwaves, the the full like uh 40-inch wide mattress, which two people can sleep on comfortably, like all that stuff is counter space to do meal prep.
00:17:00.960 --> 00:17:02.559
Yeah, uh hot and cold running water.
00:17:02.879 --> 00:17:03.919
Like that's not a given.
00:17:04.079 --> 00:17:05.039
That's not understood.
00:17:05.359 --> 00:17:08.799
And it's to us, it is a it's our bare minimum.
00:17:09.119 --> 00:17:11.839
And don't forget about the satellite TV availability.
00:17:12.000 --> 00:17:15.039
You know, you can bring your own hopper, bring your own receiver or whatever.
00:17:15.119 --> 00:17:16.000
It's all connected.
00:17:16.160 --> 00:17:18.160
And uh yeah, that's what me and Kelly did.
00:17:18.240 --> 00:17:24.799
Uh for your downtime, it's nice to not only have all the amenities of home, but to have a TV and watch, you know, whatever you want.
00:17:24.880 --> 00:17:26.720
That sure helps when you're sitting.
00:17:26.960 --> 00:17:27.599
Absolutely.
00:17:27.839 --> 00:17:36.000
And if you don't have your own direct TV or dish network, then we do have the availability for you to purchase it.
00:17:36.160 --> 00:17:38.240
Uh, the service that we offer.
00:17:38.400 --> 00:17:42.640
We do not sell it, we do not have any gain in that or anything like that.
00:17:42.799 --> 00:17:49.759
So we do have a company that we work very closely with, and uh that is only seven dollars and fifty cents a week uh per team per truck.
00:17:50.160 --> 00:17:52.000
Yeah, well, per truck.
00:17:52.160 --> 00:17:54.640
Like are you say they're gonna have two or three trucks?
00:17:54.799 --> 00:17:59.680
Uh you know, they may have you maybe may want two units in one home.
00:17:59.839 --> 00:18:00.240
I don't know.
00:18:00.640 --> 00:18:02.559
Well and then and then you can give it a lot.
00:18:04.079 --> 00:18:04.720
Here's the nice thing.
00:18:04.799 --> 00:18:06.319
You can do it in tandem with the Wi-Fi.
00:18:06.400 --> 00:18:08.720
So what's the Wi-Fi that we've got going on, Jared?
00:18:08.880 --> 00:18:14.319
Yeah, the Wi-Fi is uh runs on the T-Mobile network, and that is$15 per team.
00:18:14.400 --> 00:18:21.599
Um, and then you get uh 250 gigs uh per month to use out there on the road.
00:18:21.839 --> 00:18:23.599
And uh it's very, very fast.
00:18:24.160 --> 00:18:30.640
Now, if I if I understand this correctly, it's unlimited data, but the first 250 gigabytes are high-speed data, correct?
00:18:30.880 --> 00:18:31.359
That is correct.
00:18:31.440 --> 00:18:37.039
After that, it does slow you down, but it's still very usable to check email or go to a web page or something like that.
00:18:37.279 --> 00:18:43.759
It's only slowing you down, if I'm not mistaken, and I could be mistaken, and I apologize if I am, but it only slows you down in like major cities, the hot spots.
00:18:43.839 --> 00:18:51.519
So like if you're over your 250 gigabyte cap and you end up at the loves in Houston, Texas, A, leave.
00:18:51.759 --> 00:18:55.039
B, it's not a good place to be.
00:18:55.279 --> 00:18:59.680
Uh, but B, there's so much going on that they may reduce your speeds.
00:18:59.759 --> 00:19:05.039
But if you're in uh Tucum Carrie, they may just not even bother and let you keep having the high speed, correct?
00:19:05.279 --> 00:19:05.440
Correct.
00:19:05.519 --> 00:19:06.960
It depends on the congestion on the network.
00:19:07.200 --> 00:19:07.359
Yeah.
00:19:07.599 --> 00:19:08.559
Well, that's pretty cool.
00:19:08.799 --> 00:19:09.200
It is.
00:19:09.359 --> 00:19:16.000
We've had people test it that said like, we'll test it and try it out for you because we wanted to vet it before we we we introduced it.
00:19:16.480 --> 00:19:21.039
And uh people say, Yeah, I'll try it, and then we'll give it back or whatever, because we have our own solution.
00:19:21.279 --> 00:19:22.240
And they just never gave it back.
00:19:22.319 --> 00:19:23.759
They're like, this actually works really good.
00:19:23.839 --> 00:19:24.000
Yeah.
00:19:24.160 --> 00:19:27.039
So I have first of all for gamers too, right?
00:19:27.359 --> 00:19:30.079
I have not had one team hit the 250 gig limit.
00:19:30.400 --> 00:19:34.240
And we do have people out there that are gaming on it with their PS5s and everything.
00:19:34.559 --> 00:19:43.440
I remember back in my day when I was in high school, we got a 256 gigabyte hard drive on our computer.
00:19:43.680 --> 00:19:44.960
And we were like blown away.
00:19:45.039 --> 00:19:47.839
Like we will never, ever have this much space.
00:19:48.160 --> 00:19:48.720
Never touch it.
00:19:48.880 --> 00:19:49.039
Ever.
00:19:49.200 --> 00:19:49.359
Yeah.
00:19:49.519 --> 00:19:51.920
And that they can blow through that much internet in a month.
00:19:52.480 --> 00:19:55.279
Just think that's just it's so much information.
00:19:55.759 --> 00:19:58.000
Um, but it's cool, and I do like this.
00:19:58.160 --> 00:20:13.119
The thing I like most about this is uh if you do have like one of the complaints I've heard people say, if you have uh Dish Net uh Direct TV in particular, is when they work with our satellite, it they don't provide HD uh programming.
00:20:13.599 --> 00:20:14.400
Direct TV does.
00:20:14.480 --> 00:20:15.759
I'm sorry, Dish Network does.
00:20:15.839 --> 00:20:19.119
So the technology is there, but for some reason direct TV doesn't do it.
00:20:19.359 --> 00:20:29.440
Um and uh if you use the internet instead of that satellite, you can now stream HD content to your computer or to your TV.
00:20:29.759 --> 00:20:37.279
So that always bugged me when I'm like looking at a TV and I'm like, it's fuzzy, not because it's a bad signal, but because it's you're just used to high def.
00:20:37.440 --> 00:20:40.880
I'm just so used to high def, and we put high def TVs in all the trucks.
00:20:41.119 --> 00:20:46.319
So like the fact that it doesn't allow you to have that is always aggravating to me.
00:20:46.400 --> 00:20:49.519
But like when you're streaming off the internet, if it's available, you can do it.
00:20:49.920 --> 00:20:58.160
To clarify, the direct TV service that we do partner with uh the company that is streamed over the internet, it does not go through the traditional satellite.
00:20:58.319 --> 00:21:05.200
So the nice thing about that as well is you don't have to worry about being parked underneath a tree or near tall buildings and things like that.
00:21:06.079 --> 00:21:09.359
Weather, uh as long as you have an internet signal, you have TV.
00:21:09.680 --> 00:21:10.720
Wow, wow.
00:21:10.960 --> 00:21:11.839
I do remember that.
00:21:12.319 --> 00:21:15.440
Uh I was uh might have been Kelly, no.
00:21:16.240 --> 00:21:18.000
Kelly is Jimmy's wife.
00:21:18.160 --> 00:21:21.039
Uh it was someone and they called and they said our satellite quit working.
00:21:21.200 --> 00:21:22.960
We're like, okay, what happened?
00:21:23.279 --> 00:21:25.200
They're like, well, we can't get it to work.
00:21:25.279 --> 00:21:26.079
And like, where are you?
00:21:26.240 --> 00:21:27.359
We're in Maine.
00:21:27.680 --> 00:21:30.319
And okay, I'm like, Where in Maine?
00:21:30.559 --> 00:21:37.920
And they told us, and they're like, they were directly like south of them was this giant oak tree, and they were parked under it.
00:21:38.000 --> 00:21:42.640
And I'm like, Well, from Maine, all of the satellites are south of you.
00:21:42.960 --> 00:21:43.119
Yeah.
00:21:43.359 --> 00:21:54.640
So if you are parked and there's a giant oak tree between you and the satellite, uh, you know, with all those leaves, that's probably not going to uh it's not gonna allow that signal to work.
00:21:54.799 --> 00:22:01.759
And so they actually did they they pulled up and uh what like drove across the lot and backed in with The clear signal fried right up.
00:22:02.559 --> 00:22:04.640
Didn't y'all used to have that issue with the yard sometimes?
00:22:04.960 --> 00:22:05.599
Sometimes, yeah.
00:22:05.680 --> 00:22:09.119
It would depend on where the satellite dish was placed on the truck.
00:22:09.279 --> 00:22:11.599
If we were next to the building, we couldn't get a signal.
00:22:11.920 --> 00:22:13.039
Giant steel building, we keep that.
00:22:13.119 --> 00:22:13.440
Yeah.
00:22:13.920 --> 00:22:16.799
So no, I love the internet uh version of it now.
00:22:16.880 --> 00:22:20.240
It's it's so much better, and it was something that people kept asking us for.
00:22:20.319 --> 00:22:20.559
Yeah.
00:22:20.880 --> 00:22:22.000
I mean, like, oh my gosh.
00:22:22.160 --> 00:22:25.359
Every time we get people together, they'd be like, You can also see that in the yard.
00:22:25.839 --> 00:22:29.599
The TV we have in the yard uses that direct TV, that Wi-Fi direct TV.
00:22:29.839 --> 00:22:30.160
It does.
00:22:30.319 --> 00:22:30.400
Yeah.
00:22:30.559 --> 00:22:32.640
And it uses a T-Mobile uh internet source.
00:22:32.880 --> 00:22:34.559
So it's it's basically the same.
00:22:34.799 --> 00:22:34.960
Yeah.
00:22:35.359 --> 00:22:36.000
That's pretty cool.
00:22:36.240 --> 00:22:36.640
Very cool.
00:22:36.960 --> 00:22:40.960
We're talking about like drivers being comfortable, things we offer in our trucks and this and that.
00:22:41.039 --> 00:22:44.000
And you know, drivers are frustrated enough.
00:22:44.079 --> 00:22:46.240
There's certain there's so many things that will frustrate drivers.
00:22:46.400 --> 00:22:47.759
I've been there, I've been a driver.
00:22:47.839 --> 00:22:49.200
I think we've all kind of been drivers.
00:22:49.519 --> 00:23:02.799
And you know, between issues with their carrier, between, you know, uh being away from home, missing their family and friends, maybe you're missing a funeral or a wedding because you're out on the road, uh, you know, people have all kinds of issues.
00:23:03.039 --> 00:23:08.880
The last thing we want to do is, you know, continue on with issues with maintenance problems on the truck.
00:23:09.039 --> 00:23:09.200
Yeah.
00:23:09.440 --> 00:23:15.119
If you're a frustrated driver and you got things, you know, kind of going on and you have a truck problem, that just compounds everything.
00:23:15.359 --> 00:23:17.279
Because you you can't roll, you can't make money.
00:23:17.519 --> 00:23:24.720
And so we do our best and uh to keep people up and rolling, you know, uh that minimizes that frustration.
00:23:24.880 --> 00:23:28.720
And I've been there, I've been down, and uh it's it's not fun.
00:23:28.880 --> 00:23:33.680
So we really, really work hard to make sure trucks are in good condition.
00:23:33.839 --> 00:23:40.640
Uh when something happens, we get them where they need to go if we can't troubleshoot it on the spot uh and do our best to get them up and running again.
00:23:40.880 --> 00:23:57.839
Well, you know, one thing we talked about actually last week on the or two weeks ago on the podcast, I should say, last episode, was uh all the years of progress from um when we started the company to now of the technology side of how do we track maintenance and and everything we're doing.
00:23:58.079 --> 00:24:02.319
And uh Jimmy, since you came on board, we've changed that quite a bit over the years.
00:24:02.480 --> 00:24:07.279
Um with our new Fleto and the things that uh what's your name again?
00:24:07.680 --> 00:24:09.680
Jerry has helped set up.
00:24:09.920 --> 00:24:15.839
Um how do you feel about like the direction that from a technology side and being able to track and keep up with everything?
00:24:16.319 --> 00:24:25.759
Uh having a maintenance management app not only helps us and helps us keep track of costs, it helps us know when things are due, things don't go past due.
00:24:26.000 --> 00:24:28.319
Uh, but it's it's easier for the driver.
00:24:28.559 --> 00:24:33.599
They just uh click on the app, uh they can see what's coming due, uh what might be past due.
00:24:33.759 --> 00:24:35.920
They get notices when things are past due.
00:24:36.079 --> 00:24:39.200
Uh nothing with we personally have to keep up with every truck.
00:24:39.359 --> 00:24:41.519
We know the notice will get sent out automatically.
00:24:41.839 --> 00:24:49.759
And uh having that technology, having that ability uh for everybody to be on the same page of you know what's due on your truck.
00:24:49.839 --> 00:24:53.279
You have APU PMs, you have truck PMs, you have TCU PMs.
00:24:53.839 --> 00:25:04.640
Um having that Fletio app where once a month the drivers report a bunch of stuff about their truck, their tires, the windshield, anything within the sleeper, their lighting, uh too many to mention.
00:25:04.960 --> 00:25:06.400
It literally goes on and on.
00:25:06.640 --> 00:25:09.200
Um they can submit that VIR once a month.
00:25:09.359 --> 00:25:12.640
It just comes to uh Highfield through the Fledio app.
00:25:12.720 --> 00:25:20.799
Uh we look at it, evaluate it when there's problems, we get them addressed when there's small problems so it doesn't become a big problem and people aren't rolling down the road with DOT violations.
00:25:20.880 --> 00:25:23.279
It's been absolutely a game changer.
00:25:23.599 --> 00:25:24.240
Yeah, absolutely.
00:25:24.400 --> 00:25:26.559
And which brings me to this week's sponsor, Fletio.
00:25:26.799 --> 00:25:32.480
We want to thank you so much, Fletio, for all the support you've given us over the past couple years.
00:25:32.640 --> 00:25:35.839
Uh if you haven't had a chance to go online, check them out, Fletio.
00:25:36.160 --> 00:25:37.599
Uh Fleetio.
00:25:38.160 --> 00:25:39.440
Uh they do a wonderful.
00:25:39.680 --> 00:25:41.759
And I think they have a free service available, right?
00:25:41.839 --> 00:25:43.359
You can test them out, Jerry, something like that.
00:25:43.599 --> 00:25:47.279
They'll set you up with like a 30-day trial, believe, if you want to test them out.
00:25:47.920 --> 00:25:50.480
Does anybody else sing the bingo song when you say Fletio?
00:25:50.799 --> 00:25:51.279
Like in your head?
00:25:51.519 --> 00:25:52.799
Fletio NGO.
00:25:54.319 --> 00:25:55.279
Like I want to sing singing.
00:25:55.680 --> 00:25:56.160
We will now.
00:25:58.319 --> 00:26:00.079
Not to earworm you for the rest of your life.
00:26:02.400 --> 00:26:03.920
Yep, that lives there now.
00:26:04.960 --> 00:26:06.000
Oh, they've been great.
00:26:06.079 --> 00:26:14.000
And and you know, we talked about um the other day, we talked about, and and if we did talk about this, I'm curious because I I I've forgotten.
00:26:14.079 --> 00:26:15.920
Uh well, it's been so two weeks ago.
00:26:16.079 --> 00:26:16.880
It's been so two weeks ago.
00:26:16.960 --> 00:26:20.880
We talked about the Fletio app, and we talked about um the things that we were doing.
00:26:21.039 --> 00:26:28.799
We even talked about and and and Jimmy, you've been around long enough to remember the written, the the actual pen and paper VIR that we used to do.
00:26:28.880 --> 00:26:29.039
Yeah.
00:26:29.359 --> 00:26:34.960
Um, and just going to the smart sheet and then to um the the new Fletio and everything.
00:26:35.119 --> 00:26:46.880
But you know what I didn't think about was uh and and actually this is sparred from a conversation me and Jimmy had earlier, was the open phone slash quo quo.
00:26:47.200 --> 00:26:47.359
Q.
00:26:48.640 --> 00:26:53.519
Quo quo.
00:26:54.079 --> 00:26:56.640
They do advertising on my Pandora channel.
00:26:57.359 --> 00:27:04.960
Quo uh that is our app that uh we do all of our phone calls through.
00:27:05.039 --> 00:27:06.720
So we have uh that's 833 High Feld.
00:27:06.880 --> 00:27:09.680
If you call us on that, you are getting uh quoted.
00:27:09.920 --> 00:27:12.559
Um, that's for sure.
00:27:12.880 --> 00:27:13.920
Recorded quoted.
00:27:14.160 --> 00:27:18.720
Uh yes, and so it it it it it uh records all of our calls.
00:27:18.880 --> 00:27:22.079
Um it has the text messaging features and all that stuff.
00:27:22.240 --> 00:27:27.440
So when you see like the stuff, if you'd like to not have your text messages or whatever, that's all that software program.
00:27:27.519 --> 00:27:28.720
It's it's genius.
00:27:28.880 --> 00:27:42.000
We actually got in when they were a fairly young company, and uh which was nice because their tech, from what I understand, uh Jerry, you can speak more on this if you want, but their tech department like it listens to our feedback, right?
00:27:42.319 --> 00:27:42.720
Absolutely.
00:27:42.880 --> 00:27:47.920
If we have a suggestion or something that can make better their all ears, yeah.
00:27:48.079 --> 00:27:48.559
It's awesome.
00:27:48.880 --> 00:27:50.880
It's been a really good partnership to have.
00:27:51.119 --> 00:27:59.920
Um and we had some other ones, another one before that, which was a bigger company that was more popular, but really limited and could not care less about what we thought.
00:28:00.240 --> 00:28:04.400
Um but Quo really, really has done it uh a really wonderful job for us.
00:28:04.640 --> 00:28:10.319
And um I always thought of it as like, well, it's nice we have the phone calls recorded and yada yada.
00:28:10.559 --> 00:28:14.079
So if anybody says, well, you know, someone said this or whatever, we have it recorded.
00:28:14.160 --> 00:28:15.440
We can we can find that out.
00:28:15.599 --> 00:28:18.640
Um and then if we have an internal staff issue, we'll do it that way.
00:28:18.720 --> 00:28:22.000
If it's no, you remembered wrong, I can actually play the call back and you can hear it, right?
00:28:22.079 --> 00:28:22.160
Right.
00:28:22.400 --> 00:28:23.839
So so that's been a really cool feature.
00:28:23.920 --> 00:28:25.119
That's all I always thought about.
00:28:25.279 --> 00:28:36.640
Jimmy, you talked about how in in combination with Fleo, how much you like it uh because just the sharing of situational situations, right?
00:28:36.880 --> 00:28:40.319
Yeah, there's three of us in the maintenance department from a maintenance standpoint.
00:28:40.480 --> 00:28:51.920
Uh if you know Don answers a call and I don't, or if I'm on vacation, if I'm take the day off or something, um, I can always go back to Quo and look at the phone call, see what the deal was.
00:28:52.079 --> 00:28:56.880
If I end up taking a call from that same driver regarding the same issue, I'm already up to speed on it.
00:28:56.960 --> 00:28:58.960
I don't have to call Don, ask him what it was about.
00:28:59.119 --> 00:29:05.119
Don doesn't have to call me and say, hey, by the way, in case you get a call from so-and-so, here's what happened, and you know, whatever.
00:29:05.279 --> 00:29:08.400
So I and I'll be the first to admit I was resistant.
00:29:09.119 --> 00:29:09.759
I was Mr.
00:29:09.920 --> 00:29:20.079
Resistance when it when this all first came out, and Kelly says, Patrick's gonna go to a phone system where you know we're all on the the same, you know, phone line and uh different numbers for different departments.
00:29:20.160 --> 00:29:26.160
I'm like, man, you know, I I just liked I knew what I knew, and what I knew was getting calls on my personal cell phone.
00:29:26.240 --> 00:29:26.640
Yeah.
00:29:26.880 --> 00:29:31.519
And having the ability to, number one, not have that on my personal cell phone.
00:29:31.759 --> 00:29:31.839
Sure.
00:29:32.000 --> 00:29:33.119
Oh, isn't that a game changer?
00:29:33.359 --> 00:29:37.119
You know, I didn't think at first it was gonna be that important, very important.
00:29:37.279 --> 00:29:37.599
Yep.
00:29:37.839 --> 00:29:43.119
Um, having the calls come into one phone line that you can look at, you can review.
00:29:43.279 --> 00:29:48.640
Um, the driver's called one number, they don't have to remember my number, Eric's number, Don's number.
00:29:48.799 --> 00:29:54.319
Uh, it's been beneficial in every respect, and I have to admit I was wrong.
00:29:54.640 --> 00:29:55.200
You're welcome.
00:29:57.839 --> 00:29:59.039
I didn't know it was going that way.
00:29:59.920 --> 00:30:01.200
I didn't know it was going that way.
00:30:01.440 --> 00:30:01.920
Thank you, Jerry.
00:30:02.160 --> 00:30:04.160
Well, and the scheduling aspect of it too, right?
00:30:04.240 --> 00:30:25.759
Like, so when we first went to this, there was only two of you, so not much there to schedule, but now that there's three of you, uh, and it's been three of you for a while now, being able to actually go in and y'all broken up uh and and have a schedule and telling the phone system, hey, here's a schedule, who's gonna be on, here's gonna be who's on duty, here's the order in which to make phone calls.
00:30:26.880 --> 00:30:52.319
And so if uh you are are are really off for the day, or even if you're off for two hours, you've got to go do a doctor's appointment, or gotta go to the bank and and and and pull a heist or something, like the fact that you can actually schedule the phone system to where if I call in as a driver, or even in ops, if I call in because I have an issue, like I'm still uh getting someone in the maintenance department to talk to.
00:30:52.559 --> 00:30:52.960
Absolutely.
00:30:53.119 --> 00:30:57.599
Sometimes it's like I'm number one on the phone, Don's number two, he's number three, we can switch it up.
00:30:57.680 --> 00:31:02.240
Uh you know, I could be one, two, or three, but rest assured I'm still number one in your heart.
00:31:02.400 --> 00:31:07.119
So number three on quo, number one in your heart.
00:31:07.200 --> 00:31:07.680
That's how that works.
00:31:07.920 --> 00:31:09.359
Eric was gonna say something about quo too.
00:31:09.519 --> 00:31:23.440
Yes, uh, from a learning standpoint, coming on with the company and not knowing everything, what to say to drivers, quo has definitely helped because I can go back on Jimmy's conversations, I can go to Don's, and I can read through everything that they've done and what they've already experienced.
00:31:23.599 --> 00:31:27.759
So it it it helps with the learning aspect to be able to pick up on that.
00:31:27.839 --> 00:31:28.880
And I still use it.
00:31:28.960 --> 00:31:33.200
Um, almost every single day I'll go back there and type in something and it'll pull up what they've done.
00:31:33.440 --> 00:31:36.640
You can search if a driver sent in pictures of you know a tire issue they hadn't.
00:31:36.880 --> 00:31:38.640
Jeez, was that on email or was it on quo?
00:31:39.039 --> 00:31:41.599
You can just go to that driver's name and scroll back and boom, there it is.
00:31:41.759 --> 00:31:42.559
Yeah, very easy.
00:31:42.799 --> 00:31:49.359
I think a lot maybe too, what I I I hear over here that they didn't mention, but they're kind of mentioning is quo does translate.
00:31:49.680 --> 00:31:49.920
True.
00:31:50.559 --> 00:31:50.880
Transcript.
00:31:51.039 --> 00:31:51.680
I'm sorry, transcript.
00:31:51.759 --> 00:31:53.599
So it transcribes translated.
00:31:55.440 --> 00:31:55.759
Sorry.
00:31:56.079 --> 00:31:57.119
You'd be like, hey, Kayla.
00:31:57.519 --> 00:31:59.359
It's like, hey Kelly, call me on quo.
00:32:01.440 --> 00:32:03.200
So it does transcribe.
00:32:03.359 --> 00:32:07.599
Um you get an AI summary of the entire phone call.
00:32:07.839 --> 00:32:12.799
Then you can click on the transcript and see exactly word for word what each person said in the phone call.
00:32:12.960 --> 00:32:18.720
Well, I've done that now with because word for word, can we say it is word for word, word for words.
00:32:19.119 --> 00:32:20.000
Mostly word for word.
00:32:20.160 --> 00:32:23.279
But it might come out Selena instead of Delena.
00:32:23.599 --> 00:32:24.000
Exactly.
00:32:24.319 --> 00:32:25.279
So she does her best.
00:32:25.359 --> 00:32:25.519
Yeah.
00:32:25.680 --> 00:32:26.640
I mean, come on, it's quo.
00:32:26.880 --> 00:32:30.319
But playing the audio back is very so even or you can play audio back, yeah.
00:32:30.559 --> 00:32:41.519
So like even on a call I take, instead of sitting there and having to take notes during the entire call, I can go back and replay the call immediately following it while I'm working on finishing or helping that that driver.
00:32:41.680 --> 00:32:41.920
Yes.
00:32:42.079 --> 00:32:44.640
And then so all that information is sitting right there for me.
00:32:44.880 --> 00:32:45.039
Yep.
00:32:45.359 --> 00:32:47.359
I think he just likes to listen to himself.
00:32:49.599 --> 00:32:50.000
I think so.
00:32:51.519 --> 00:32:56.240
I love it from uh from like if I'm getting involved with the maintenance issue, it's uh one of two things have happened.
00:32:56.480 --> 00:33:01.359
Either uh one, it's a huge major issue, huge, and that's a huge.
00:33:01.519 --> 00:33:04.000
I mean, like we had a truck uh sleeper caught on fire.
00:33:04.160 --> 00:33:05.279
That's a huge issue, right?
00:33:05.440 --> 00:33:06.880
Like that's not a tiny little thing.
00:33:07.039 --> 00:33:22.799
Um so it's either a huge major issue, or um it's a driver who didn't like a policy or the uh way we do things or uh the answer they were given on something.
00:33:23.119 --> 00:33:23.519
Sure.
00:33:23.759 --> 00:33:31.119
And so, you know, it's not everyone's uh 100% truthful.
00:33:31.279 --> 00:33:36.799
Um so it is nice to be able to go back and listen to a call and hear exactly what was said.
00:33:37.119 --> 00:33:37.599
Right.
00:33:38.000 --> 00:33:45.519
And so if someone's getting me involved, I can listen to it and go like again, uh kind of what I said earlier.
00:33:45.759 --> 00:33:47.920
Like, hey, we actually messed up.
00:33:48.079 --> 00:33:55.920
Like, and then I can go have a conversation with Jimmy and say, hey, y'all said this and this call, and then the next call y'all y'all counteracted yourself, and maybe we need to fix that, right?
00:33:56.000 --> 00:33:58.640
If we if we have an operational inefficiency.
00:33:58.960 --> 00:34:05.359
And sometimes it's hey, what you remember the conversation going is not what happened.
00:34:05.519 --> 00:34:08.079
So let's talk about what actually happened.
00:34:08.320 --> 00:34:14.079
And uh those are super helpful because when you are like, especially if you're in the cab of the truck, you're broke down.
00:34:14.239 --> 00:34:16.880
Jimmy just talked about it a minute ago, you're frustrated, right?
00:34:16.960 --> 00:34:18.400
Like none of us like to be broke down.
00:34:18.559 --> 00:34:24.079
So you talk to maintenance, maybe you talk to Jimmy once, maybe talk to Don once, uh, and maybe soon Eric.
00:34:24.320 --> 00:34:31.440
Um, and then you're you're you're angry, and we're we've all been there and you're stewing, and and we've all been there.
00:34:31.519 --> 00:34:35.039
I've been so mad on the side of the road, broke down, and it's my truck.
00:34:35.280 --> 00:34:38.400
Uh and it's just like a frustrating situation.
00:34:38.559 --> 00:34:45.119
And and so you play back the events, and if you play back the events enough, you can start to skew what really happened.
00:34:45.280 --> 00:34:45.679
Sure.
00:34:45.920 --> 00:34:51.920
And so, like, it is nice to be able to go back and actually have a record of here's what happened.
00:34:52.000 --> 00:34:53.360
It's the court reporter thing, right?
00:34:53.440 --> 00:35:00.239
Like going back, and I remember you said this, and I go listen to the message, I'm like, oh, that's not that's not exactly what was said, or it's not what it was phrase.
00:35:00.559 --> 00:35:02.480
So it is super helpful for that.
00:35:02.639 --> 00:35:13.760
Uh and that's what I see on my end of it, because in general, I don't get involved because Jimmy and Eric and Don do such a great job of maining that department and keeping everything uh level.
00:35:14.000 --> 00:35:16.159
So that that part I I adore.
00:35:16.320 --> 00:35:20.239
And then I know just like maintenance, y'all love it.
00:35:20.480 --> 00:35:24.800
Uh recruiting, y'all have a whole nother world with it, right?
00:35:25.039 --> 00:35:25.440
I love it.
00:35:25.599 --> 00:35:35.360
I so Jerry is doing his due diligence on getting me to use my laptop version of of Quo and my yeah.
00:35:35.599 --> 00:35:44.320
So I use my phone version, uh, but I do look at the app version as I'm answering, or or the desktop version as I'm answering my phone, right?
00:35:45.039 --> 00:35:51.920
Because how I use it is I see as soon as I've answered, it'll pull in any other calls and it'll show above.
00:35:52.079 --> 00:36:00.639
And so as I'm doing my greeting, I do a quick, you know, multitask and see who talked to him last, how long ago maybe it was, maybe a quick what talked about.
00:36:00.880 --> 00:36:02.880
This is all why I'm doing the greeting at the same time.
00:36:03.119 --> 00:36:04.719
My favorite thing is always to do that.
00:36:04.880 --> 00:36:07.519
Well, I see we talked to you back in yada yada.
00:36:08.079 --> 00:36:11.280
You said you needed XYZ or you had such and such and such.
00:36:11.360 --> 00:36:12.400
Uh, has something changed?
00:36:12.639 --> 00:36:12.880
Yes.
00:36:13.440 --> 00:36:17.360
Like, like and if no, then well, we still can't help you, or whatever it might look like.
00:36:17.679 --> 00:36:23.679
It just really nips a lot of our conversations, but it also, too, you know, um being on the same front.
00:36:24.400 --> 00:36:24.639
Yes.
00:36:24.880 --> 00:36:26.320
You know, that's really important.
00:36:26.719 --> 00:36:38.159
Um I feel like all of our departments are saying you know, unified things, but if if not, then you know Delena can say, Hey, can you check out this conversation, make sure whatever happened happened.
00:36:38.239 --> 00:36:43.440
And yeah, and so just kind of double checking each other or or listen, or did I say something wrong?
00:36:43.599 --> 00:36:46.400
Did I offend somebody, you know, just to kind of self-check each other.
00:36:46.559 --> 00:36:47.840
I think that's a really good thing.
00:36:48.159 --> 00:36:48.480
Absolutely.
00:36:48.559 --> 00:36:56.239
That's a thing that uh when I went up to Panther and and and hung out with them for a while, uh actually not up to there, I went down to Savannah, oddly enough, Eric.
00:36:57.440 --> 00:36:58.400
Your stopping grounds.
00:36:58.800 --> 00:37:11.360
Um when I went down to Savannah and uh actually got to meet with a bunch of the people from Panther, they were doing a big Panther fleet owner situation, and um I got to meet with a few uh people, one of the guys was director of quality.
00:37:11.519 --> 00:37:14.079
And I'm like, what does that mean?
00:37:14.320 --> 00:37:14.480
Right.
00:37:14.639 --> 00:37:15.440
And you know what it means?
00:37:15.599 --> 00:37:17.199
It means the guy listened to the phone calls.
00:37:17.280 --> 00:37:22.480
He would randomly select phone calls from everyone in Panther's building every day and listen to them.
00:37:22.719 --> 00:37:24.239
And it was purely random.
00:37:24.320 --> 00:37:27.599
And so he was able, and it obviously if there was a complaint, then he would listen to the complaint.
00:37:27.760 --> 00:37:40.400
But if there was not a complaint, he'd just do random calls and be able to listen to what was said, and um it keeps everyone honest because you never know when your call is going to be pulled, right?
00:37:40.559 --> 00:37:40.880
Sure.
00:37:41.039 --> 00:37:52.480
And when you have someone that is um that is saying something that it may not even be like crazy out of line, it may just be like a little bit of like, uh, there's a better way to phrase it.
00:37:52.639 --> 00:37:52.880
Right.
00:37:53.039 --> 00:38:00.880
You can address that and and you can be able to so that you do have a uniform front so that everyone is presenting the the way that the company wants to be presented.
00:38:01.119 --> 00:38:02.159
We've used that a few times.
00:38:02.239 --> 00:38:11.440
So, you know, in your presence you've listened to because we we live together, so sometimes I'll work in your presence and you'll tweak sometimes how I say things, tweak after the call.
00:38:11.679 --> 00:38:13.199
Like I wouldn't say we live together.
00:38:13.599 --> 00:38:14.719
I would say that we lived.
00:38:15.119 --> 00:38:17.679
I looked over at the same city.
00:38:18.079 --> 00:38:19.039
That's not what I meant.
00:38:19.440 --> 00:38:21.840
I looked over and watched talking about Patrick watching.
00:38:23.599 --> 00:38:24.480
We live near each other.
00:38:25.199 --> 00:38:26.480
So but we've been together before.
00:38:26.559 --> 00:38:27.760
Oh, we got a hand raised over there.
00:38:28.000 --> 00:38:28.800
No, I don't want to interrupt you.
00:38:28.880 --> 00:38:37.199
I can really polished, you know, the whole times in the call answer.
00:38:37.440 --> 00:38:38.719
And usually it's when we're traveling somewhere.
00:38:39.199 --> 00:38:46.320
Because that's another nice thing about Quo is as long as you have some sort of cell service, uh it works and you can mm work what we call remotely.
00:38:46.559 --> 00:38:51.840
Um so you know, sometimes I'll I'll I'll share with Delina, hey, you know, Patrick tweaked XYZ.
00:38:51.920 --> 00:38:57.840
If you listen to call from area code 213, you know, you can hear and and then she tweaks verbiage.
00:38:57.920 --> 00:38:59.920
So it definitely works well for that as well.
00:39:00.079 --> 00:39:00.960
But yeah.
00:39:01.119 --> 00:39:05.199
Or or those infamous, you said I was gonna get a bathroom truck on move-in day.
00:39:05.360 --> 00:39:05.760
Yes.
00:39:06.000 --> 00:39:07.519
And that's not what we said.
00:39:07.840 --> 00:39:08.320
Yep.
00:39:08.559 --> 00:39:09.599
That stuff happens.
00:39:09.760 --> 00:39:13.920
So it just it just helps, you know, it keeps drivers honest, it keeps my staff honest.
00:39:14.239 --> 00:39:16.400
Like I think both are important, right?
00:39:16.880 --> 00:39:17.679
And then training.
00:39:17.920 --> 00:39:18.880
It works well for training.
00:39:19.119 --> 00:39:19.280
It does.
00:39:19.440 --> 00:39:19.840
Very, very good.
00:39:19.920 --> 00:39:20.159
100%.
00:39:20.559 --> 00:39:20.800
100%.
00:39:21.039 --> 00:39:22.960
All right, Jimmy had his hand raised.
00:39:23.360 --> 00:39:25.760
You don't pull random calls and listen to them, do you?
00:39:27.599 --> 00:39:28.639
Uh I don't have to.
00:39:28.719 --> 00:39:30.960
I just pull the ones where people complain about it for maintenance.
00:39:31.119 --> 00:39:32.800
So uh that keeps us pretty busy.
00:39:33.840 --> 00:39:35.119
Is that why you're so busy every day?
00:39:35.440 --> 00:39:36.400
It is, it is, it is.
00:39:36.639 --> 00:39:37.679
No, I I I kid.
00:39:37.920 --> 00:39:39.519
Uh do I pull random calls?
00:39:39.679 --> 00:39:42.079
Uh yes, we have random calls pulled.
00:39:42.159 --> 00:39:45.199
I don't pull them, but they get pulled and they get sent to me.
00:39:45.360 --> 00:39:49.119
And um that's one of the things we do.
00:39:50.159 --> 00:39:50.880
I think that's a great thing.
00:39:51.199 --> 00:39:51.599
I do.
00:39:51.840 --> 00:39:52.079
It is.
00:39:53.039 --> 00:39:59.039
It also helps gauge from my perspective a little bit of burnout.
00:39:59.599 --> 00:40:08.239
Like if I can tell that, hey, these conversations aren't going well, we might have a staff that's having burnout that we need to do a work on, right?
00:40:08.320 --> 00:40:11.119
Like there's there's there's multiple metrics that come out of that.
00:40:11.280 --> 00:40:14.079
Um so that's that's I think it's a really it's a great tool.
00:40:14.320 --> 00:40:14.880
It really is.
00:40:15.679 --> 00:40:16.800
Again, more than the cell phone.
00:40:16.960 --> 00:40:24.320
More than I was gonna say, I still get people who call my cell phone because that's where things used to originate from back in the day.
00:40:24.480 --> 00:40:25.039
So go ahead.
00:40:25.440 --> 00:40:30.719
I was just gonna say the company I worked for before we did they got three random calls picked a week.
00:40:31.199 --> 00:40:38.480
So and that also helped all the stuff we talked about, training, you know, say this differently.
00:40:38.719 --> 00:40:46.079
And it also helped when there was maybe something you weren't understanding, so the learning aspect of it all, too.
00:40:46.159 --> 00:40:51.119
Oh, okay, now we need to do more training with our team because people are just not understanding this new policy.
00:40:51.440 --> 00:40:51.679
Absolutely.
00:40:51.840 --> 00:40:52.320
Or whatever.
00:40:52.400 --> 00:40:55.760
So you know where else it we've we've encountered this before.
00:40:56.000 --> 00:41:05.679
Um a driver will talk to maintenance and say, I'm having these issues, and then there'll be our response, and then there'll be like a little bit of a headbutt, because that happens.
00:41:05.840 --> 00:41:12.000
Maintenance is by far the most abused uh department because it just it happens that way.
00:41:12.480 --> 00:41:13.599
That's okay, we like it.
00:41:13.760 --> 00:41:14.159
Yeah.
00:41:18.159 --> 00:41:19.199
We only hire a sadist.
00:41:22.239 --> 00:41:30.960
Um but they'll then they'll talk to someone in operations or someone in um fleet uh supervision or something like that.
00:41:31.119 --> 00:41:33.119
And um not supervision, what do we call it?
00:41:33.280 --> 00:41:33.760
Support support.
00:41:34.400 --> 00:41:34.559
Thank you.
00:41:34.719 --> 00:41:39.599
So they'll talk to someone in fleet support, and the person in fleet support is like, wait a second, that doesn't sound right.
00:41:39.760 --> 00:41:41.360
Like, why would maintenance have told you that?
00:41:41.440 --> 00:41:53.440
That didn't and then we'll realize maintenance maybe not didn't understand, and it could be just they weren't described it proper properly, or it could be just your head was in the wrong place and you just didn't understand what the person was saying.
00:41:53.920 --> 00:41:54.079
Sure.
00:41:54.320 --> 00:42:02.079
And so it's like, hey, the two of us can figure out like this is the actual issue, and it's like, oh, well, if that's the case, this is what we need to do.
00:42:02.159 --> 00:42:02.239
Sure.
00:42:02.559 --> 00:42:03.360
Like I understand it now.
00:42:03.519 --> 00:42:07.119
So it does all that happens because we are diagnosing so much stuff off the phone.
00:42:07.280 --> 00:42:21.039
Um, we're trusting, which is a big thing, local shops to be able to do repairs, do them properly, um, also not rip us off because if you've been in trucking long enough, you know that there's a lot of shops that have no issue ripping people off.
00:42:21.199 --> 00:42:22.960
Say they're gonna do work and they not do it.
00:42:23.199 --> 00:42:27.679
Um so all that stuff factors into it, and and that's one thing.
00:42:27.840 --> 00:42:35.599
Like I was it took me a second to step back and think about it when you brought up the other day just how much of a benefit that that that phone software gives us.
00:42:36.079 --> 00:42:42.719
We we get that too in operations where a team will come through the yard for some reason and have a maintenance issue.
00:42:43.119 --> 00:42:43.360
Sure.
00:42:43.599 --> 00:42:47.599
And hey, you know, maintenance told me X, Y, and Z, and this is that, and this and that.
00:42:47.920 --> 00:42:54.000
And I'll reach out to maintenance before giving a response to find out, hey, do we have a record of this person calling?
00:42:54.239 --> 00:42:55.280
You're great at that by the way.
00:42:56.480 --> 00:42:58.159
So that we can be on the same page.
00:42:58.719 --> 00:43:04.159
You know, I see an issue and I might take it differently than what maintenance is looking at it as.
00:43:04.400 --> 00:43:14.239
So I want to make sure that I'm giving them the appropriate answer and not saying, oh, you need to go to this shop right now and get this done if maintenance has already addressed the issue in a different way.
00:43:14.400 --> 00:43:17.760
I don't want to be that person uh that that changes things.
00:43:18.079 --> 00:43:26.639
I also like to keep shops to myself if at all possible and not send a truck over that's gonna you know push one of mine out of the way.
00:43:26.719 --> 00:43:28.960
Now, if it has to happen that way, sure has to happen.
00:43:29.119 --> 00:43:31.440
But I want to make sure we're on the same page with something like that.
00:43:31.679 --> 00:43:31.920
Absolutely.
00:43:32.159 --> 00:43:38.320
I think it also helps too that you're actually able to see or maybe physically hear sometimes if they do come to the yard.
00:43:39.119 --> 00:43:42.400
And then you can relay that to maintenance and say, okay, it's not what they told you.
00:43:42.639 --> 00:43:44.159
This is actually what's happening.
00:43:44.559 --> 00:43:45.119
Oh, that's nice.
00:43:45.760 --> 00:43:46.159
I'm on the phone.
00:43:46.400 --> 00:43:46.880
We're on the phone.
00:43:47.039 --> 00:43:47.119
Right.
00:43:47.360 --> 00:43:48.880
We can only go by what the driver tells us.
00:43:49.039 --> 00:43:49.599
We can't, you know.
00:43:49.760 --> 00:43:50.239
Yep, sure.
00:43:50.559 --> 00:43:53.440
Other than them sending us pictures, we it's hard to diagnose over the phone sometimes.
00:43:53.760 --> 00:43:55.440
And sometimes a driver doesn't know what to call something.
00:43:55.519 --> 00:43:56.719
So I think this is hysterical.
00:43:56.800 --> 00:43:57.760
We had this happen the other day.
00:43:57.920 --> 00:44:04.639
Eric reaches out to me, he sends me a uh Uh uh a transcript of a voicemail that was, hey Eric, uh I need to get with you.
00:44:04.719 --> 00:44:06.159
Uh Eric Heifeld did?
00:44:06.480 --> 00:44:07.119
Eric Heifeld.
00:44:07.280 --> 00:44:12.079
Uh maintenance uh couldn't fit this fixed and my my box is broken.
00:44:12.239 --> 00:44:16.400
And I'm like, he's like saying to me, I'm like, okay, so it's a complaint against maintenance.
00:44:16.559 --> 00:44:19.199
So let me dig into this and figure out what's going on.
00:44:19.440 --> 00:44:21.199
Like immediately it's where my head went.
00:44:21.280 --> 00:44:34.559
So I'm digging through, trying to find all this stuff, and um I'm reaching out to the fleet support that's over them, and then I'm trying to just trying to dig through what's going on, and I finally was able to get to the call, and I listened to it was Don.
00:44:34.639 --> 00:44:35.440
It was one of Don's calls.
00:44:35.599 --> 00:44:36.320
I know exactly what you're doing.
00:44:36.480 --> 00:44:41.360
And so I called, uh didn't call, I listened to the phone call and get through it, and 10 seconds in.
00:44:41.599 --> 00:44:43.920
10 seconds in, I know exactly what it is.
00:44:44.159 --> 00:44:48.480
The pre-pass died and it needed to be replaced.
00:44:48.559 --> 00:44:51.360
Uh uh actually, I think it was just a battery needed to be replaced.
00:44:51.679 --> 00:44:57.440
Uh, and so if anytime there's issues with our pre-pass or best pass or easy pass, uh, Eric handles those.
00:44:57.519 --> 00:44:58.880
He has the the master login.
00:44:59.039 --> 00:45:00.000
And so Eric H.
00:45:00.239 --> 00:45:01.599
Eric Eric Hirch Highfeld.
00:45:01.840 --> 00:45:05.599
So he can actually do um uh like rehits.
00:45:05.679 --> 00:45:10.400
So like if your if your best pass goes dead, uh chances are it's battery.
00:45:10.559 --> 00:45:11.519
That's the best case scenario.
00:45:11.599 --> 00:45:12.719
That's easy, you just pop out.
00:45:12.960 --> 00:45:14.159
I think it's a double A or AAA.
00:45:14.800 --> 00:45:15.199
Double A.
00:45:15.440 --> 00:45:17.920
Double A battery, new double A battery, you're good to go again.
00:45:18.480 --> 00:45:27.119
Sometimes it loses sync with a satellite or something, and so Best Pass will actually just rehit it with a new signal and poof, it starts working again.
00:45:27.280 --> 00:45:35.199
And if none of those two work, then it is a replacement, and Eric handles with ops the coordination to get that replacement sent out to you.
00:45:35.519 --> 00:45:41.760
So again, we're it's a situation where it's like, oh, this sounds like we have a cargo box issue.
00:45:41.840 --> 00:45:42.880
Our main toolbox issue.
00:45:43.760 --> 00:45:44.239
That's what I thought.
00:45:44.480 --> 00:45:47.280
But it actually was uh a best pass situation.
00:45:47.360 --> 00:45:51.760
So I mean, like, that was a very easy thing, like because of that phone system.
00:45:52.000 --> 00:45:55.119
It's just like the mill light or the check engine light, the malfunction indicator.
00:45:55.440 --> 00:45:58.000
Oh, yeah, totally different animal than a check engine light.
00:45:58.320 --> 00:46:04.000
If somebody says I got a check engine light, and we ask them, does it say check, or is it just an illuminated picture of the motor?
00:46:04.559 --> 00:46:10.480
I would have called it a check engine light until I finally had the breakdown where I saw check engine light.
00:46:10.719 --> 00:46:13.280
Like the fact there's two, because most cars don't have two.
00:46:13.440 --> 00:46:15.119
No, most vehicles they have one.
00:46:15.280 --> 00:46:23.519
So yeah, like I or you ask your situation what color is the light, and when they say green, you let them know, oh, your J Quake is on.
00:46:23.679 --> 00:46:24.239
Yeah.
00:46:24.880 --> 00:46:25.760
Oh, that's funny.
00:46:25.920 --> 00:46:26.400
That's funny.
00:46:26.639 --> 00:46:28.559
How do you use um Quo?
00:46:29.360 --> 00:46:40.239
Because I mean, do people call you an awful lot or more now that you're in the brick and mortar building since we moved, or I don't get a whole lot of phone calls on quo because my number's not published.
00:46:41.119 --> 00:46:44.719
I'm I'm not much used to teams, honestly, once they leave the yard.
00:46:45.119 --> 00:46:49.920
If now that they were in the yard and they're trying to coordinate things with me in the yard, I I do a little bit more.
00:46:50.079 --> 00:46:53.360
Uh mostly text messages through quo.
00:46:53.760 --> 00:46:58.239
Um but I really don't have a lot of interaction with teams on quo.
00:46:59.199 --> 00:46:59.679
Nice.
00:47:00.239 --> 00:47:04.079
Unless they're making arrangements to come to the yard for something, a carb test or something like that.
00:47:04.559 --> 00:47:07.760
And then you guys maintenance usually schedules that lets us know when they're coming through.
00:47:08.079 --> 00:47:14.000
Which by the way, we do carb tests and operations for any vehicle, any commercial vehicle that needs it.
00:47:14.480 --> 00:47:15.280
OTR.
00:47:16.239 --> 00:47:18.559
Are we sponsoring and do another plug mid midway?
00:47:18.880 --> 00:47:19.039
We should.
00:47:22.480 --> 00:47:25.360
Well, this segment is brought to you by OTR Services.
00:47:25.519 --> 00:47:29.599
If you need a carb test, you know those pesky carb tests that California requires.
00:47:29.679 --> 00:47:35.119
It's not legally allowed to require anymore, but they still do because what are laws?
00:47:35.519 --> 00:47:35.679
Yeah.
00:47:35.920 --> 00:47:37.039
Um What are laws?
00:47:39.039 --> 00:47:42.400
Then uh I recommend you reach out to OTR services.
00:47:42.480 --> 00:47:45.599
That's OTR-services.com.
00:47:45.840 --> 00:47:48.400
OTR-services.com.
00:47:48.559 --> 00:47:49.440
Now that's not Vince.
00:47:49.519 --> 00:47:52.880
You I know you're thinking OTR D-A-S-H services.com.
00:47:53.039 --> 00:47:53.599
No, no, no.
00:47:53.679 --> 00:47:53.840
No.
00:47:54.000 --> 00:47:56.559
That's OTR and the dash symbol.
00:47:56.880 --> 00:47:57.519
Or a hyphen.
00:47:59.119 --> 00:48:00.960
No, I call it a dash, you call it a dash.
00:48:01.119 --> 00:48:01.760
A hyphen.
00:48:02.000 --> 00:48:03.440
Um I call it a pound.
00:48:03.519 --> 00:48:05.039
You call it a kilo.
00:48:05.199 --> 00:48:05.280
Yes.
00:48:05.599 --> 00:48:08.880
No, I mean I just call it a key.
00:48:09.119 --> 00:48:09.760
A key, okay.
00:48:09.920 --> 00:48:17.920
So uh no, so it's otr-services.com, and you can actually go on there, you can see our pricing, you can schedule um your carb test.
00:48:18.400 --> 00:48:21.679
We uh do we still I'm sorry, not we.
00:48:22.000 --> 00:48:23.119
I have nothing to do with this.
00:48:23.360 --> 00:48:29.440
Do they still uh do the local like in the general area or is it strictly at the new office?
00:48:29.760 --> 00:48:30.000
Nope.
00:48:30.159 --> 00:48:34.800
Uh actually we only do OTR services at a few places around the Columbus area.
00:48:34.960 --> 00:48:43.119
We do not do it at our operations um just because a lot of big trucks it's difficult to get in there with parking and trailers and stuff like that.
00:48:43.440 --> 00:48:50.079
Um so we do have places that are set on our website that we do frequent uh truck stops in the area and things like that.
00:48:50.159 --> 00:48:55.199
Um but if you have a particular place in mind, like you're delivering somewhere just the other day.
00:48:55.280 --> 00:49:00.719
I did one myself uh where they delivered and they were still outside their facility, and I went there and did their test.
00:49:00.800 --> 00:49:02.000
So you're saying you're mobile?
00:49:02.079 --> 00:49:02.639
It's a mobile service.
00:49:02.960 --> 00:49:04.480
It is a mobile service, it's a mobile service.
00:49:04.719 --> 00:49:04.800
Yeah.
00:49:05.280 --> 00:49:06.400
As long as there's data, right?
00:49:06.480 --> 00:49:09.360
Like there's a couple places we know we can't do because there's no cell phone service.
00:49:09.599 --> 00:49:14.400
So the then the test won't connect to the California servers or whatever.
00:49:14.480 --> 00:49:16.880
But outside of that, yeah, it's it's pretty mobile, right?
00:49:17.119 --> 00:49:19.199
Does the mill light have to mill light has to be off, right?
00:49:19.440 --> 00:49:20.000
It has to be off.
00:49:20.320 --> 00:49:21.039
I thought you were gonna say the mill.
00:49:23.760 --> 00:49:27.199
Mill light has to be off, they have to have the warm-up cycles or the engine run time, that type of thing.
00:49:27.519 --> 00:49:31.679
But you're saying y'all treat both fleets equally.
00:49:32.239 --> 00:49:35.199
Well, we have to, otherwise the test won't work.
00:49:35.760 --> 00:49:37.360
The state of California says otherwise.
00:49:37.920 --> 00:49:39.519
You have to treat everybody equally.
00:49:39.920 --> 00:49:40.239
Yes.
00:49:40.960 --> 00:49:42.239
And it's about 10 minutes.
00:49:42.400 --> 00:49:43.360
It's quick, easy.
00:49:44.000 --> 00:49:45.840
The longest part is putting everything in the computer.
00:49:46.880 --> 00:49:47.360
Yes, it is.
00:49:47.840 --> 00:49:48.079
Yep.
00:49:48.719 --> 00:49:51.599
So it's a the it's a really cool service, and we are sponsored by them.
00:49:51.760 --> 00:49:54.719
We thank OTR Services for their support.
00:49:55.360 --> 00:50:04.320
So we've briefly mentioned it uh on here, and I think we mentioned it a few times in other podcasts, but um this Highfield app.
00:50:06.559 --> 00:50:10.960
This is something that we've been trying to get together for a long time and it's gone through a bunch of iterations.
00:50:11.199 --> 00:50:18.079
And uh I gotta say, this past weekend I had a a lesson in the Highfeld app.
00:50:18.159 --> 00:50:44.719
And let me tell you, when it's 75 degrees outside and you're standing in line for the bat roller coaster at King's Island, and there's nothing else to do, and you're with Jerry, he will absolutely pimp his uh new app to you and demand you update to the latest version of it, and uh which you should, and uh he'll walk through it and show you all the all the cool features it has.
00:50:44.800 --> 00:50:46.000
It is amazing.
00:50:46.960 --> 00:50:48.159
It is amazing.
00:50:48.559 --> 00:50:49.760
So glad you had a long wait.
00:50:50.000 --> 00:50:53.119
I'm like uh we had a few long waits, but yeah, I would.
00:50:53.679 --> 00:50:54.559
Jerry, go, Jerry.
00:50:54.880 --> 00:51:01.360
I like I've kept up-ish with the app and what we've been doing to it and what's happened to it.
00:51:01.519 --> 00:51:02.480
I was floored.
00:51:02.719 --> 00:51:03.440
I was floored.
00:51:03.519 --> 00:51:08.719
Jerry, can you please explain in 30 seconds or less everything the app does now?
00:51:09.920 --> 00:51:11.199
And go, go.
00:51:11.920 --> 00:51:22.159
Um the biggest number one thing is all of our current contractors have the ability to log in and see all of their permits for the truck, their specific truck.
00:51:22.400 --> 00:51:28.639
Um, they are able to log in and see the how-to videos for maintenance and different things that apply to their truck.
00:51:28.800 --> 00:51:32.400
They're able to see all of their contractor settlements.
00:51:32.559 --> 00:51:40.079
Um, they are able to send documents to maintenance, pictures to maintenance, video now to maintenance.
00:51:40.239 --> 00:51:44.159
They can send documents and all of the same information to fleet support.
00:51:44.639 --> 00:51:46.480
All of that is built into the app.
00:51:46.880 --> 00:51:47.840
Accident reporting?
00:51:48.079 --> 00:51:49.679
Accident reporting has been huge.
00:51:49.760 --> 00:51:50.000
Yeah.
00:51:50.559 --> 00:51:50.719
Yeah.
00:51:51.280 --> 00:51:56.719
What if they come across the team when they're out on the road that is interested in learning more about iField?
00:51:57.119 --> 00:52:00.159
We now have a uh referral system built into the app.
00:52:00.320 --> 00:52:09.119
So as the contractor, you can open up the app, you go to the fleet support page, you click one button, it generates a QR code specifically geared to you.
00:52:09.280 --> 00:52:11.679
Uh that QR code is valid for 30 days.
00:52:11.840 --> 00:52:14.159
You let the other person scan that code.
00:52:14.320 --> 00:52:24.079
If they're not with you and you happen to have their contact information because you were passing them going to the restroom or something, you can hit share and text that off to them.
00:52:24.320 --> 00:52:25.440
You can email it to them.
00:52:25.920 --> 00:52:41.039
Um, and then they can go to uh that QR code, it takes them right to our website where they can fill out a short form, and then all of that is linked back to the person that referred them because we do have a referral system at Highfield to reward those contractors who help bring in new Highfield family.
00:52:41.360 --> 00:52:48.480
And what I love so much about the app, I really do, is that it aesthetically it actually looks really pleasing.
00:52:48.800 --> 00:52:50.960
It is, it's it's comfortable on the eyes.
00:52:51.039 --> 00:52:56.480
Like I've looked at so many apps over the years, and I I don't mean to disparage Smartsheet.
00:52:56.960 --> 00:53:02.800
But like there are some apps that just kind of look okay, right?
00:53:02.960 --> 00:53:03.840
Like, okay.
00:53:04.079 --> 00:53:05.840
This one, it looks good.
00:53:06.000 --> 00:53:07.840
It it's it makes sense.
00:53:08.000 --> 00:53:18.480
There's uh some right as soon as you open it, there's some uh large uh icons, I don't know what you call them, that give you our thumbnails that give you a real quick picture of where you're at for the year.
00:53:18.719 --> 00:53:18.880
Quickly.
00:53:19.280 --> 00:53:21.280
Financially side, uh financial side.
00:53:21.599 --> 00:53:27.039
It uh it just it just flows so well and it's so well thought out.
00:53:27.199 --> 00:53:29.440
It's it's it's super easy to use.
00:53:29.599 --> 00:53:31.760
Uh I've been thoroughly impressed with it.
00:53:32.079 --> 00:53:33.280
I wish they had it when I was driving.
00:53:34.000 --> 00:53:34.480
Right, seriously.
00:53:34.639 --> 00:53:34.800
I know.
00:53:35.039 --> 00:53:36.880
Or I mean I wish Kelly had it when we were driving.
00:53:38.000 --> 00:53:38.719
She'd have been the one on it.
00:53:38.880 --> 00:53:40.480
Yeah, maintenance has been promoting it too.
00:53:40.559 --> 00:53:42.400
Every time the driver says, How do I send this in?
00:53:42.559 --> 00:53:44.639
We always let them know, do you have the high feel that?
00:53:45.039 --> 00:53:48.000
And so we've been promoting it to the drivers and letting them know that it's out there.
00:53:48.159 --> 00:53:49.039
And it costs nothing.
00:53:50.000 --> 00:53:59.599
It's hard to get that change like Jimmy was sharing, you know, resisted uh Absolutely Quo formerly known as OpenFoam and Game Changer.
00:54:00.000 --> 00:54:02.159
All change sucks a little bit, right?
00:54:02.400 --> 00:54:05.199
Like none of us really like change, it's just not it's not our nature.
00:54:05.280 --> 00:54:08.880
Like once we learn something, we kind of want to stick with that and that and then go from there.
00:54:09.119 --> 00:54:12.000
Um but this app, it's free.
00:54:12.159 --> 00:54:14.480
We've eaten all the development expenses.
00:54:14.639 --> 00:54:18.000
Um and it makes life so much simpler.
00:54:18.239 --> 00:54:18.559
It does.
00:54:18.800 --> 00:54:26.960
It clarifies uh, especially with pay, the fact that all the permits are per truck, so it makes it super easy to get the how-to videos.
00:54:27.119 --> 00:54:29.519
So we've been doing how-to videos for a few years now.
00:54:29.679 --> 00:54:34.719
Um, and uh the how-to videos, man, that was such a like, how do we put this together?
00:54:34.960 --> 00:54:39.119
Because I we've I've tried to build a uniform fleet, but that's not been possible.
00:54:39.280 --> 00:54:46.639
Like, we'll have a batch of trucks that are uniform, and then we'll go to order the next batch the exact same way, and something'll be different.
00:54:46.800 --> 00:54:46.880
Right.
00:54:47.039 --> 00:54:50.079
Like, the five different APUs, and that's not uniform.
00:54:50.400 --> 00:54:50.639
Exactly.
00:54:50.960 --> 00:54:51.920
We have to get different systems.
00:54:52.960 --> 00:54:53.280
100%.
00:54:53.760 --> 00:55:13.119
So we're trying to figure out how in the world do we do this because you could have a generator off an M2 classic that is now on a Cascadia, which has a Lithgate from a M2 Plus, which has a sleeper from a Western star, and you're like, huh?
00:55:13.199 --> 00:55:13.280
Yeah.
00:55:13.440 --> 00:55:16.719
Like it just it all the parts and pieces kind of blend together.
00:55:16.800 --> 00:55:18.159
So we're like, how do we pull this off?
00:55:18.239 --> 00:55:29.199
And Jerry was the one that came with the idea of I do each component separately, and then I can build these playlists and build these videos truck specific, and it it's just so awesome.
00:55:29.360 --> 00:55:39.199
And the fact my original idea was like you record the walk around, so you have an hour-long video, and you have to like scroll through the video to find the part of your truck that you're trying to figure out how to use.
00:55:39.360 --> 00:55:41.679
And Jerry's like, no, no, no, no, no, no, no, no.
00:55:41.840 --> 00:55:45.280
We do individual videos that way you can just go straight to the comfort pro one.
00:55:45.360 --> 00:55:50.960
You don't have to drag the little cursor over and try to find where in the video did we talk about the APU.
00:55:51.599 --> 00:55:55.360
And um it's just so much better than what I even thought it was gonna be.
00:55:55.519 --> 00:55:58.079
And it's just yeah, I'm very, very happy with the APU.
00:55:58.239 --> 00:56:02.159
Any feedback from anybody sitting here in the room about are people using those?
00:56:03.199 --> 00:56:04.719
Yeah, we we had documents all the time.
00:56:04.960 --> 00:56:11.519
Um, not as many as we'd like because it's I don't think drivers realize how easy it could be if they had the app.
00:56:11.840 --> 00:56:12.000
Yeah.
00:56:12.320 --> 00:56:13.760
And they're resistant like I was.
00:56:13.920 --> 00:56:31.039
It's um, but yeah, we've had people who have gotten in a minor fender bender, and we get one email that has their driver's statement, has the pictures of their damage to the truck, the other vehicle, the registration, license, insurance of the other driver, everything in one spot.
00:56:31.199 --> 00:56:36.320
We don't have to go hunting four different emails because the driver sent a couple emails at the scene after everything was done.
00:56:36.400 --> 00:56:39.760
They went and sat at the truck stop and then they sent their driver's statement an hour later.
00:56:40.480 --> 00:56:49.360
You know, so it's literally one email that comes in from Fletio on or from uh from the Highfield app that reports the incident and it's all right there in one place.
00:56:49.679 --> 00:56:51.119
And it works working really well in the apps.
00:56:51.679 --> 00:56:52.719
How about the how to videos?
00:56:52.800 --> 00:56:54.559
Do people talk about using those too?
00:56:54.800 --> 00:56:57.039
Um, I mean, because those have been around a hot moment.
00:56:57.360 --> 00:57:00.079
Yeah, I haven't had any feedback, I haven't asked either.
00:57:00.400 --> 00:57:05.440
So yeah, but when you go to the how to videos and you see the playlist count, you see that people are watching them, right?
00:57:05.599 --> 00:57:06.800
I think it's oh really?
00:57:07.039 --> 00:57:07.760
No, I've not.
00:57:08.079 --> 00:57:11.280
Yeah, well, yes, some of us have access to that.
00:57:11.519 --> 00:57:11.920
What?
00:57:12.320 --> 00:57:13.440
Should have access to that.
00:57:13.679 --> 00:57:17.119
Uh yeah, I mean, I think that's part of like you can see the counts go up.
00:57:17.360 --> 00:57:17.599
Sure.
00:57:17.679 --> 00:57:20.559
And and then a lot of people too, like, if I'm like, hey, how do I do this thing?
00:57:20.639 --> 00:57:24.159
And I know that I have those videos, or a mentor just told me, hey, you have a video, go watch it.
00:57:24.320 --> 00:57:28.000
I watch the video, I'm not gonna report back like hey, you're just gonna go fix it.
00:57:28.079 --> 00:57:29.199
I'm just gonna go fix it or do it again.
00:57:29.280 --> 00:57:37.360
Yeah, while we're talking about this, Jerry, when someone uploads a picture, is it a s a scan type thing that does it, or is it taking a picture and sending in the picture?
00:57:37.599 --> 00:57:49.199
So originally I did have it set up to take a picture and just send a uh the initial email that you get is a low quality image thumbnail, I guess you would say, and then you click on it and you get the full resolution.
00:57:49.440 --> 00:58:00.480
Um, I've actually the most recent update now does incorporate um actual scanning of the document or the picture uh that is built into the iPhone.
00:58:00.639 --> 00:58:03.199
Um Android doesn't do this, unfortunately.
00:58:03.280 --> 00:58:05.599
Come on, Android, get on the ball.
00:58:05.679 --> 00:58:08.400
Yeah um but iOS does have that built in now.
00:58:08.480 --> 00:58:14.960
So if you have a document, you literally can just hold your camera over the top of the document and it will know exactly where that document is.
00:58:15.039 --> 00:58:19.519
It detects the edges, it scans it all for you, auto-capture everything.
00:58:19.760 --> 00:58:24.000
I've noticed it's uh the last several emails I've seen come in.
00:58:24.079 --> 00:58:31.199
People have sent in like documents of of an invoice, uh, of a work order, their TCU PM checklist that FedEx requires.
00:58:31.280 --> 00:58:39.760
It's neat, it's clean because when sometimes we get pictures, the resolution is such that you by the time you uh enlarge it enough to try to see it, it's all pixelated.
00:58:39.920 --> 00:58:44.639
Uh, we've seen personal items in the background of people's picture.
00:58:44.960 --> 00:58:52.559
And that's you know, so having that uh in and of itself is well I and talk about how talk about how nice that is too.
00:58:52.639 --> 00:58:58.719
Like you uh the the frustrating thing of like I send you a picture of something, you get it, you can't read it.
00:58:58.800 --> 00:59:00.400
So now you have to come back and I have to go redo it.
00:59:00.880 --> 00:59:04.159
Now I gotta go redo it again, and then you say, like, yep, still can't do it, all right.
00:59:04.480 --> 00:59:10.719
Uh to be able to just like open the app, take a picture of it through the app, and submit it to you, it's done.
00:59:10.960 --> 00:59:17.039
I know it looked good because the app handles that and uh it's just so much like more streamlined.
00:59:17.119 --> 00:59:17.519
It's less than.
00:59:17.760 --> 00:59:23.360
If the driver doesn't have genius scan or adobe scan and they send in a couple pictures, it's like, hey, do you have a scan app on your phone?
00:59:23.519 --> 00:59:24.639
No, what's that?
00:59:24.800 --> 00:59:30.320
And it's like you know, having the app, it's like cuts out all the the problematic parts of it.
00:59:30.480 --> 00:59:39.039
And Jerry, if I'm not mistaken, what I'm hearing here is uh all uh uh all teams leasing a high field truck should should theoretically get an iPhone.
00:59:39.360 --> 00:59:40.239
Absolutely.
00:59:41.440 --> 00:59:43.039
Y'all know me, I'm Team Apple.
00:59:43.199 --> 00:59:43.840
Come on now.
00:59:44.320 --> 00:59:56.800
Uh speaking of all new teams, that is a big portion that a lot of our current contractors don't see with the Highfield app, and that is the onboarding experiences now completely overhauled.
00:59:56.960 --> 01:00:05.119
Um whenever you come on with Highfield now, you are signing all of your documents, your lease, your everything that we have you do.
01:00:05.280 --> 01:00:07.840
You're doing all of that before you ever get to the truck.
01:00:08.079 --> 01:00:19.679
And then whenever you do get to the truck and you're working with operations or move-in day, and they go through and do your entire walk-around and show you the truck, um you're then taking the app and you're scanning the VIN.
01:00:19.840 --> 01:00:28.480
It matches you up in the database, pulls your information in, assigns you to that truck, automatically puts you in Fleo, assigns all of that information on the backside.
01:00:28.800 --> 01:00:34.719
So there's a lot of components that are built into the app that a lot of current contractors are not even seeing.
01:00:35.039 --> 01:00:35.679
Sure, sure.
01:00:36.079 --> 01:00:37.920
But it but a lot of contractors will see it, right?
01:00:38.000 --> 01:00:39.360
Because we're doing swaps the same way.
01:00:39.440 --> 01:00:41.760
So swaps and we're doing lease renewals.
01:00:41.920 --> 01:00:42.079
Yeah.
01:00:42.320 --> 01:00:45.039
Uh just did a lease renewal this last week.
01:00:45.280 --> 01:00:51.599
Um and I think they both were had used it, but maybe weren't very proficient.
01:00:51.679 --> 01:00:52.880
Like they had downloaded it.
01:00:53.039 --> 01:00:58.960
Um I do know they had to call Jerry for a little troubleshooting, but got it all figured out and super easy though.
01:00:59.119 --> 01:01:01.599
Yeah, you know, um, on how to do those.
01:01:01.679 --> 01:01:15.599
And then the way that it comes in on the back end um is is not you know, you don't it used to take me 15, 20 minutes to take care of all of onboarding paperwork, and now we're down to like maybe five to eight minutes.
01:01:15.840 --> 01:01:18.000
So super streamlined and easy.
01:01:18.400 --> 01:01:29.360
Oh yeah, and it so I mean eventually it'll affect, you know, anybody leasing a truck from us because at some point we will uh sell your equipment and so you'll have to move to something newer, right?
01:01:30.079 --> 01:01:48.000
Or uh some people will do the steps of getting DOD or uh clearance or getting uh whatever the other parameters are and they'll move into a bathroom truck, or they will like um we've had people switch even from a straight truck and they want to go tractor or whatever, like if people make those moves within our fleet.
01:01:48.320 --> 01:01:51.039
So uh now all that's gonna be handled.
01:01:51.119 --> 01:01:53.519
Uh and then the lease renewals you mentioned.
01:01:53.679 --> 01:01:55.280
I don't think we've really talked about that.
01:01:55.440 --> 01:01:57.760
Um, the lease renewals on the show yet.
01:01:57.920 --> 01:01:58.639
So that's one thing.
01:01:58.719 --> 01:02:00.400
If you're listening, you're like, what's a lease renewal?
01:02:00.559 --> 01:02:01.280
I don't know what you're talking about.
01:02:01.920 --> 01:02:13.679
Um, you know, every year Eric and I go through a long audit with our uh uh labor attorney, and they always look over all of our contracts, they look over our relationship with Panther, with FedEx, etc.
01:02:14.079 --> 01:02:14.800
It's annoying.
01:02:14.880 --> 01:02:19.199
It's usually a you're doing a great job, give me$1,500.
01:02:19.920 --> 01:02:21.119
It's normally what it is.
01:02:21.280 --> 01:02:23.280
It's not fun, just whatever.
01:02:23.440 --> 01:02:27.360
Uh I know uh Melissa uh Buttermilk and you and Delina.
01:02:27.440 --> 01:02:33.119
I've had y'all on conference calls with them before, and you have to walk through your spiel so that she hears everything, right?
01:02:33.519 --> 01:02:35.760
Uh, because we don't want to misrepresent what we're doing.
01:02:35.920 --> 01:02:38.480
So that's why it's it's super important we get everything correct.
01:02:38.719 --> 01:02:53.599
And um one of the feedbacks we got this last year was we have uh in our lease, and we've had for a decade now, an auto renewal, it's which is very normal industry-wide, it renews every 12 months.
01:02:53.760 --> 01:02:58.719
Um and if you don't want to renew that, you give us 30 days notice and it won't renew.
01:02:59.199 --> 01:03:02.800
Now we are being told we have to renew every year manually.
01:03:02.880 --> 01:03:05.920
So the auto renew is being pulled out of the has been pulled out of the lease.
01:03:06.239 --> 01:03:07.679
The verbiage the verbiage.
01:03:07.760 --> 01:03:11.440
And so now every 12 months we just have to renew it again, which is not unheard of.
01:03:11.519 --> 01:03:14.880
Like we Eric and I have to do the same thing with uh FedEx and with Panther.
01:03:15.039 --> 01:03:18.320
Like uh ever all those are manual renewals.
01:03:18.559 --> 01:03:23.360
It's just now finally stepped down to the lease operator uh of it.
01:03:23.599 --> 01:03:24.880
So that's coming up.
01:03:24.960 --> 01:03:34.320
So if you do get a call from one of us and you're or from it'll be from me, usually from Buttermilk, saying, Hey, um, here's what's changing, and you're like, Well, we've been driving this truck for three years.
01:03:34.480 --> 01:03:36.000
Why do we have to start doing this now?
01:03:36.159 --> 01:03:36.880
That's what it's about.
01:03:37.199 --> 01:03:40.320
Unfortunately, legal got in the way, and so we have to make that change.
01:03:40.559 --> 01:03:42.800
But um resistance.
01:03:43.119 --> 01:03:46.320
Yeah, I was gonna say it's most people are makes sense.
01:03:46.480 --> 01:03:47.519
That's that's usually what I get.
01:03:47.599 --> 01:03:48.719
That oh, that makes sense.
01:03:48.960 --> 01:03:49.280
Absolutely.
01:03:49.360 --> 01:03:51.039
And we haven't changed any language in the contract.
01:03:51.119 --> 01:03:54.960
So if you pulled your old lease and compare it to the new one, there's not nothing there different.
01:03:55.039 --> 01:03:59.679
Um, it's just we've pulled that auto renew every 12 months out.
01:03:59.760 --> 01:04:05.760
So that was one thing we I when we first did the uh started doing this a few months ago, I was like, what are you talking about on the show?
01:04:05.920 --> 01:04:06.480
And we never did.
01:04:06.559 --> 01:04:07.360
Yeah, I just forgot about it.
01:04:07.679 --> 01:04:08.880
So Jerry's got that set in.
01:04:09.039 --> 01:04:15.199
Um it notifies me on day nine uh out from when so cool by the way.
01:04:15.280 --> 01:04:15.679
I love it.
01:04:15.920 --> 01:04:21.519
It sends me an email uh on day nine says so-and-so's set to uh renew on whatever day.
01:04:21.679 --> 01:04:24.320
And so that gives me my prompt to call them.
01:04:25.039 --> 01:04:27.599
And so then I'll call and I'll have the conversation.
01:04:27.840 --> 01:04:36.320
And then um he's got it set for seven, three, and same day or one day, uh to f to notify me.
01:04:36.480 --> 01:04:38.880
They get notified daily starting at day seven.
01:04:39.119 --> 01:04:41.119
Yeah, and we get the same thing again from FedEx.
01:04:41.280 --> 01:04:42.880
They send us a hey, your one year's coming up.
01:04:43.119 --> 01:04:43.920
Would you like to extend this?
01:04:44.559 --> 01:04:46.480
Like it's just a it's very normal.
01:04:46.719 --> 01:04:49.440
Uh it's just it is a change from what we've traditionally done.
01:04:49.599 --> 01:04:49.760
Yeah.
01:04:49.920 --> 01:04:54.000
So I think the news are I was just gonna say the news are how to sing a song.
01:04:54.159 --> 01:04:55.039
Yeah, well, yeah, I got something.
01:04:55.199 --> 01:04:56.960
Um I just wanted to thank everybody.
01:04:57.119 --> 01:05:06.639
You know, this is uh about a month and a half into the into the you know job, and everybody has been very, very, very welcoming and very educating.
01:05:06.880 --> 01:05:09.280
Any question that I have, everybody's there to help you.
01:05:09.760 --> 01:05:16.000
It really is a high-feel family, and it was something that Jimmy was telling me and and Kelly was telling me before I started in.
01:05:16.159 --> 01:05:28.000
They said this is a family, everybody takes care of everybody, everybody loves everybody, and it's something that once you start in with them, you just you feel at home, and that is what this experience has felt like.
01:05:28.400 --> 01:05:31.360
Coming up here and meeting everybody, it's it's just been a blessing.
01:05:31.679 --> 01:05:32.800
So thank you for having me.
01:05:32.880 --> 01:05:37.119
I appreciate it, and I can't wait to continue learning and to do a great job with you guys.
01:05:38.000 --> 01:05:39.039
Cool, awesome.
01:05:39.280 --> 01:05:39.920
Welcome aboard.
01:05:40.159 --> 01:05:41.599
Welcome aboard, welcome to the team.
01:05:41.760 --> 01:05:44.719
Yep, we look forward to uh welcome to the family.
01:05:44.960 --> 01:05:45.760
I appreciate that.
01:05:45.920 --> 01:05:46.480
Welcome to the family.
01:05:47.199 --> 01:05:49.119
He had to one up with all the time.
01:05:49.280 --> 01:05:52.559
I've been quiet all night, I've been holding on to that one all night, Jerry.
01:05:52.880 --> 01:05:57.679
Well, I gotta throw a shout out, and uh, this is gonna go to Delena and to Jerry Kutch.
01:05:57.760 --> 01:05:59.679
And um, y'all are all very familiar with Mr.
01:06:00.320 --> 01:06:00.719
Jerry.
01:06:01.679 --> 01:06:04.000
Jerry was Jerry was family.
01:06:04.320 --> 01:06:10.880
And so coming from Jerry to coming into a new family, it's uh you know Jerry instilled that family right off the bat.
01:06:11.440 --> 01:06:12.719
I mean that that's my guy.
01:06:13.119 --> 01:06:23.760
So coming into a new one, it was it's absolutely amazing to find that for a second time because most people can go job to job, career to career, however many times, and they never find it once.
01:06:24.000 --> 01:06:26.719
So the fact that I was able to go twice is it's a blessing.
01:06:26.960 --> 01:06:27.280
Absolutely.
01:06:27.360 --> 01:06:31.039
And if you don't know Jerry, then you're out there going like, are they talking about Jerry McAllister?
01:06:31.199 --> 01:06:32.719
Because that's no, not talking about him.
01:06:32.880 --> 01:06:34.400
Jerry is Delena's husband.
01:06:34.559 --> 01:06:34.719
Yes.
01:06:35.039 --> 01:06:36.639
And uh he is awesome.
01:06:36.880 --> 01:06:44.079
He uh works with another large company out of Georgia, and uh he's just a really good friend of uh Highfield.
01:06:44.159 --> 01:06:46.639
If you have been to our barbecues, you've probably met him.
01:06:46.719 --> 01:06:51.360
If you've um been to a mentor retreat, you've met him, if you've been to a truck show, you've met him.
01:06:51.920 --> 01:06:57.440
Uh he's the cool Italian dude, just like what's up, let's get some Portillios, you know.
01:06:57.920 --> 01:07:00.239
Like that's just his that's just his jam.
01:07:00.400 --> 01:07:09.840
But uh no, great uh friend of ours, and uh absolutely like he's just one of those people that embodies that whole family thing.
01:07:09.920 --> 01:07:13.599
And as soon as as soon as he's ready to quit his job, I will replace Jimmy so fast.
01:07:13.920 --> 01:07:24.800
Anyway, so uh if you are interested in uh seeing what this Highfield family is all about, and you're like, you know what, I team drive, I want to I want to experience this, what what's going on?
01:07:25.039 --> 01:07:30.320
You should absolutely go check out highfieldtrucking.com uh and see everything on our website.
01:07:30.400 --> 01:07:35.679
We got we've got a bunch of pictures up there you can see, uh the trucks, it's a little bit of descriptions.
01:07:35.840 --> 01:07:37.920
If you're like, I want to take the next step, what do we do?
01:07:38.000 --> 01:07:45.119
You can hit a contact us form on there, you can chat with someone if it's during business hours, or you can reach us at 833 Highfield.
01:07:45.280 --> 01:07:52.320
I believe that is 833493 4353 option one Monday through Friday, 8 a.m.
01:07:52.480 --> 01:07:53.039
to 5 p.m.
01:07:53.199 --> 01:07:53.920
Eastern time.
01:07:54.559 --> 01:07:55.440
Absolutely.
01:07:55.760 --> 01:07:58.800
And uh we'd be happy to talk to you some more about it.
01:07:58.880 --> 01:07:59.760
You'll get to meet Mr.
01:07:59.840 --> 01:08:08.000
Jerry's wife, uh Delena, or possibly buttermilk, or possibly the Jerry Maxter over here.
01:08:08.159 --> 01:08:14.400
Uh we can even Facebook message, insta m inst insta message, you can Instacart direct message.
01:08:14.880 --> 01:08:20.960
Instagram message, you can get in our answer uh you know quite frequently.
01:08:21.199 --> 01:08:21.680
Absolutely.
01:08:21.840 --> 01:08:22.640
There's lots of ways.
01:08:22.800 --> 01:08:23.119
Yes.
01:08:23.600 --> 01:08:24.800
Thanks for having us up this week.
01:08:25.119 --> 01:08:29.119
Thanks for letting me bring my guy up and go around all the shops and see our people.
01:08:29.199 --> 01:08:33.439
And uh yeah, it's been uh it's always great to come up here and get back with you guys.
01:08:33.760 --> 01:08:34.000
Absolutely.
01:08:34.079 --> 01:08:34.800
Well, thanks for coming up.
01:08:34.880 --> 01:08:39.439
I know it's uh it's a hassle leaving your family behind and getting up here and and and spending a week with us.
01:08:39.680 --> 01:08:42.399
Yeah, I'm sure Kelly probably will need some therapeutic services.
01:08:42.479 --> 01:08:44.960
I'm sure she misses me like probably really a lot.
01:08:45.279 --> 01:08:46.880
She's starfishing in her own bed.
01:08:47.199 --> 01:08:47.840
That was good.
01:08:48.479 --> 01:08:49.920
No, Gus won't allow that.
01:08:50.079 --> 01:08:51.279
Gus won't allow that.
01:08:51.520 --> 01:08:52.399
You've met Gus.
01:08:52.560 --> 01:08:54.640
Oh, yeah, but Gus is happy that you're gone.
01:08:56.000 --> 01:08:57.279
He's star fishing in your own bed.
01:08:57.520 --> 01:09:01.920
That bed's so much bigger with one less, you know, body.
01:09:02.159 --> 01:09:04.560
Uh no, but it's it's a pleasure having y'all up here.
01:09:04.640 --> 01:09:05.520
It's a pleasure hosting you.
01:09:05.600 --> 01:09:06.239
Eric, it's great.
01:09:06.319 --> 01:09:13.600
So, those of you who don't know, Eric and uh Eric Heifeld and myself actually got to meet you personally one-on-one uh just two days ago.
01:09:13.840 --> 01:09:19.760
Like um, we uh you were vouched for, we talked a bunch on the telephone, but we never actually get to meet face to face.
01:09:19.840 --> 01:09:23.039
And so it was actually kind of cool to get to know you, get to meet your wife.
01:09:23.119 --> 01:09:23.920
She's awesome.
01:09:24.479 --> 01:09:26.800
Um if she ever wants to leave, anyways, it doesn't matter.
01:09:26.960 --> 01:09:29.920
So we will uh You need a new labor attorney, maybe.
01:09:30.000 --> 01:09:32.000
Yeah, she's an attorney in-house.
01:09:33.600 --> 01:09:34.720
We don't need an in-house attorney.
01:09:34.960 --> 01:09:35.680
Please don't do this.
01:09:38.079 --> 01:09:40.079
Let's buy a thousand more trucks than we'll consider it.
01:09:40.399 --> 01:09:44.800
I agree, but uh does she know app programming?
01:09:45.039 --> 01:09:46.000
We'll talk about that later.
01:09:47.680 --> 01:09:49.119
Thank you so much for hanging out with us.
01:09:53.119 --> 01:09:54.960
Uh thank y'all so much for hanging out with us.
01:09:55.039 --> 01:10:06.960
We really do appreciate y'all, and we hope that by some miraculous uh situation we were able to knock another hour off your drive, uh, make you laugh a little bit along the way, make you question our sanity.
01:10:07.119 --> 01:10:08.720
You know, one of those something too.
01:10:09.039 --> 01:10:10.880
Yeah, that's that's sometimes the goal.
01:10:12.239 --> 01:10:12.880
I'm not gonna say always.
01:10:13.119 --> 01:10:13.600
I'd be lying.
01:10:14.560 --> 01:10:15.439
We do believe in honesty.
01:10:15.840 --> 01:10:16.000
Right.
01:10:17.840 --> 01:10:19.760
I almost had that erased out of my brain.
01:10:20.319 --> 01:10:25.359
Uh if you uh can do us a favor, hit that like and subscribe button if you're not already.
01:10:25.439 --> 01:10:31.840
Uh it helps us out tremendously on the algorithm, and it will send more content to you from us.
01:10:32.159 --> 01:10:33.199
May or may not be a good thing.
01:10:33.279 --> 01:10:33.920
You decide.
01:10:34.159 --> 01:10:38.880
Um if you haven't been seeing us lately and you're like, wow, I haven't seen out of it.
01:10:38.960 --> 01:10:39.520
What are they doing?
01:10:39.680 --> 01:10:45.840
Sometimes uh unsubscribing and resubscribing and hitting that little bell will then tell the algorithm, give you more of our videos.
01:10:46.000 --> 01:10:51.680
Uh if you have a comment on what you on what you saw today, if you have anything that's like, hey, this stuck out, or why is Jimmy wearing a pink shirt?
01:10:51.760 --> 01:10:55.359
You know, anything like that, you can drop us a line on YouTube.
01:10:55.840 --> 01:11:01.119
If you can and you're listening to us podcast service, drop us a uh uh a review.
01:11:01.279 --> 01:11:04.319
Let us know uh what you liked about it, what you didn't like about it.
01:11:04.479 --> 01:11:06.319
Uh we love those reviews.
01:11:06.479 --> 01:11:10.880
Share us within your friends and family that maybe want to hear what we have to say.
01:11:11.279 --> 01:11:13.439
And lastly, from Vince.
01:11:13.680 --> 01:11:22.880
I I think the burning question that we're gonna get lots of questions and comments about on this episode is do we make the rook the new guy wear white socks?
01:11:23.680 --> 01:11:23.920
We do.
01:11:24.000 --> 01:11:25.039
This was Black Sock night.
01:11:25.119 --> 01:11:25.920
It was Black Sock Night.
01:11:26.000 --> 01:11:26.560
Yeah, yeah, yeah.
01:11:26.800 --> 01:11:28.960
So quick story about the sock thing.
01:11:29.119 --> 01:11:29.600
I was there.
01:11:32.399 --> 01:11:38.560
So I've never been on a podcast, and uh when I took this job, the last thing I thought I was gonna be doing was getting on a podcast.
01:11:38.640 --> 01:11:39.199
But here I am.
01:11:39.439 --> 01:11:40.560
I did give you a four-day notice.
01:11:40.800 --> 01:11:41.119
Yeah, he did.
01:11:41.279 --> 01:11:41.680
Yeah, four days.
01:11:41.920 --> 01:11:48.159
So I got I watched about three podcasts, and I and I started noticing everybody in the room there was like a no-shoe policy.
01:11:48.239 --> 01:11:53.439
Of course, Jimmy does there, but uh there was a no-shoe policy as what I can kind of put together.
01:11:53.520 --> 01:11:56.800
So I told my wife, I was like, hey, you gotta buy me some new socks.
01:11:56.880 --> 01:11:59.199
And she said, I just got you some in December.
01:11:59.279 --> 01:12:01.119
And I was like, Yeah, but I've walked in them.
01:12:02.640 --> 01:12:04.720
They need to be absolutely brand new.
01:12:04.800 --> 01:12:08.800
So if you can see the bottom of these things, new socks just where I feel.
01:12:09.199 --> 01:12:19.279
I tell you what, when you put a bold color like this red and black uh rug on your studio floor, yeah, you learn real quick you don't wear shoes on them because they will show every speck of everything.
01:12:19.600 --> 01:12:23.840
So that's kind of how the no stock uh no shoe uh socks only rule got started.
01:12:23.920 --> 01:12:25.439
But you know, Jimmy, you just do your own.
01:12:25.600 --> 01:12:26.479
I'm glad you can play along.
01:12:26.560 --> 01:12:27.039
That's good.
01:12:27.199 --> 01:12:27.359
Yes.
01:12:27.520 --> 01:12:28.720
Well, I took it seriously.
01:12:28.800 --> 01:12:31.039
I said, if I'm coming, I'm gonna I'm gonna dress the part.
01:12:31.199 --> 01:12:31.920
Attention to detail.
01:12:32.000 --> 01:12:32.399
We like that.
01:12:32.560 --> 01:12:33.439
Yes, I try like that.
01:12:33.680 --> 01:12:34.239
And you listened.
01:12:34.319 --> 01:12:42.079
I can't tell you how many people we've had come on board uh and and and and show up and have an interview with, and they're like, now y'all play this for the public?
01:12:42.319 --> 01:12:45.840
And it's like, yeah, you could have listened before you it didn't matter.
01:12:46.159 --> 01:12:50.479
It'd be a little weird if you weren't putting it out for the public if it was just in time.
01:12:51.359 --> 01:12:54.159
It sets the fourth five of us in us in the year ago.
01:12:54.720 --> 01:12:55.279
Yeah.
01:12:56.079 --> 01:12:56.960
That's awesome.
01:12:57.119 --> 01:13:00.399
Well, listen, everybody, until we meet again.
01:13:01.039 --> 01:13:01.920
Oh, no.
01:13:02.319 --> 01:13:02.960
Sorry.
01:13:03.199 --> 01:13:04.479
Woo! That was close.
01:13:04.640 --> 01:13:06.239
We have a little bit of an announcement.
01:13:06.479 --> 01:13:06.720
Yeah.
01:13:06.880 --> 01:13:09.840
Um, I it was close, wasn't it?
01:13:09.920 --> 01:13:10.159
I know.
01:13:10.399 --> 01:13:12.880
Boy, I almost pressed the button, and that would have been a mistake.
01:13:13.439 --> 01:13:15.680
Jerry, tell the people what they need to know.
01:13:19.279 --> 01:13:20.560
It's going on break.
01:13:20.640 --> 01:13:21.439
We're on break.
01:13:21.600 --> 01:13:22.560
We're on hiatus.
01:13:22.640 --> 01:13:23.199
What do they call that?
01:13:23.359 --> 01:13:23.760
Summer break.
01:13:24.479 --> 01:13:25.039
I'm the producer.
01:13:25.119 --> 01:13:26.239
I had no clue, y'all.
01:13:26.880 --> 01:13:27.840
Hiatus break.
01:13:28.079 --> 01:13:28.399
All right.
01:13:28.479 --> 01:13:30.079
Um summer season.
01:13:30.159 --> 01:13:33.279
We're coming back out in the fall after Monday night football.
01:13:34.640 --> 01:13:37.279
Okay, Melissa, tell the people what they need to hear.
01:13:38.399 --> 01:13:40.079
That's me winging it, yo.
01:13:41.039 --> 01:13:44.960
Um apparently we're going on hiatus for summer.
01:13:45.359 --> 01:13:46.800
Do we have to apparently?
01:13:47.680 --> 01:13:48.720
All right, Vince, your turn.
01:13:48.960 --> 01:13:49.680
So I heard.
01:13:50.399 --> 01:13:51.119
I was told.
01:13:51.439 --> 01:13:54.239
So we are going on a hiatus summer break for us.
01:13:54.319 --> 01:14:04.800
We'll be back um in the fall with brand new episodes of the Outer Belt for you to enjoy on your favorite podcast app or on the YouTubes, whichever one you want to do.
01:14:04.880 --> 01:14:07.279
So uh y'all have a great summer.
01:14:07.520 --> 01:14:13.199
Enjoy yourselves, stay cool, stay warm, depending on where you're where you're at, and we will see you in the fall.
01:14:13.439 --> 01:14:15.760
I think sabbatical sounds better than hiatus.
01:14:15.840 --> 01:14:16.000
Yeah.
01:14:16.079 --> 01:14:16.960
We're going on sabbatical.
01:14:17.359 --> 01:14:19.119
Sabbaticals usually get our paid, though, right?
01:14:19.279 --> 01:14:20.319
No, well, well, yeah.
01:14:21.439 --> 01:14:22.720
Can't you like to learn something?
01:14:26.319 --> 01:14:27.119
A hibatical.
01:14:27.439 --> 01:14:28.399
Well, that's not guaranteed to happen.
01:14:28.640 --> 01:14:28.880
There you go.
01:14:28.960 --> 01:14:29.439
It's not guaranteed.
01:14:29.600 --> 01:14:30.399
It's not guaranteed.
01:14:30.479 --> 01:14:31.279
It's like guaranteed.
01:14:31.600 --> 01:14:33.279
We can't guarantee we'll come back better than we were before.
01:14:33.520 --> 01:14:35.119
I might come back 20 pounds heavier.
01:14:35.359 --> 01:14:36.079
Like that's yeah.
01:14:36.479 --> 01:14:39.520
I I I feel you, like the philosophical aspect there.
01:14:39.600 --> 01:14:39.680
Yeah.
01:14:39.840 --> 01:14:41.920
Uh Jimmy, but lofty, lofty goals.
01:14:42.079 --> 01:14:44.079
Yeah, we we are uh taking a break.
01:14:44.319 --> 01:14:45.840
We're taking a break, taking a vacation.
01:14:46.319 --> 01:14:51.600
Uh, yeah, and so in the meantime, y'all all stay safe and make good decisions.
01:14:51.840 --> 01:14:53.359
And don't leave money on the table.
01:14:53.600 --> 01:14:55.039
And keep those rules of turn.
01:14:55.439 --> 01:14:56.079
Good night.
01:14:56.319 --> 01:14:56.640
Bye.
01:14:56.880 --> 01:14:57.199
Bye.