The Optometry Success Podcast
The Optometry Success Podcast
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Why do you still have a front desk?

00:20:36
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ABOUT THIS EPISODE

In this episode of The Optometry Success Podcast, we challenge practice owners to reconsider whether they still need a traditional front desk.

Chad shares how his practices use self-service check-in kiosks to address staffing challenges, reclaim office space and redirect payroll toward higher-impact roles. We also discuss how front-desk responsibilities can be reassigned or automated without sacrificing the patient experience.

We're not suggesting every practice eliminate its front desk. Instead, we want owners to question long-standing assumptions and consider whether a kiosk could solve staffing, efficiency or space challenges.

Have a question for us to address in a future episode? Submit it here!

Resources:

Learn more about Partners in Profit

Download the Practice Owner's Financial Toolkit

20/20 Money Ultimate Financial Success Masterclass

OD Mastermind Interest Form

Check out Adam's new book: How to Buy an Optometry Practice

Subscribe on Apple Podcasts: https://shorturl.at/Fq1Ro

Subscribe on Spotify: https://shorturl.at/jCtsk

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Disclaimer: The podcast and artwork embedded on this page are from Adam Cmejla, CFP & Chad Fleming, OD, FAAO, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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