ABOUT THIS EPISODE
Behind every title is a person, with a story worth hearing. In this episode of The Meritage Project, host Phil Lord sits down with Solera’s newest Executive Director, Jess Tougeron — a leader whose path from retail and hospitality to senior living is rooted in connection and purpose.
Jess reflects on her early influences, the experiences that shaped her leadership, and the unexpected transition that led her to senior living. What began as a career shift quickly became a calling — one centered on creating joy, building relationships, and honoring each resident’s story.
Along the way, her personality shines through — from her love of mini Highland cows to the meaningful (and often humorous) bonds she forms with residents. With warmth and authenticity, she shares the lessons that guide her today and the legacy she hopes to leave: to make people feel seen, valued, and happy.
Thank you to our sponsor, ALIS: https://www.go-alis.com/
