ABOUT THIS EPISODE
In this episode of The HighLevel Experience Podcast, Vit sits down with entrepreneur, educator, and HighLevel power user Jay-Cee “Cece” Tan to explore how agencies can build smarter, more scalable systems inside HighLevel. Cece shares her approach to process mapping, workflow automation, client discovery, and AI-powered systems, showing how to uncover bottlenecks before building anything. She also demonstrates how AI can turn client conversations into process maps, build specs, and HighLevel workflows faster—helping agencies create better automations with more clarity and confidence.
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About Jay-Cee TanJay-Cee “Cece” Tan is an entrepreneur, educator, and HighLevel power user from the Philippines who has trained more than 14,000 people and helped create over 1,000 jobs through her programs and community. She organized the first HighLevel event in Southeast Asia, attracting 3,000 attendees, and has since built multiple local HighLevel chapters. Cece is also the founder of HL Accelerator, which focuses on team training for HighLevel and automation, and the creator of SALIGPAY, the first native HighLevel payments integration in the Philippines. Her impact in the SaaS and HighLevel community has earned her multiple SaaSpreneur recognitions, including several Gold and Diamond awards.
Highlights 🔥Key points we talked about in this pilot episode!
- 👉 [00:03:00] Bringing HighLevel to the Philippines - Jay-Cee shares her journey of organizing the first HighLevel event in Southeast Asia with 3,000 attendees and discusses the impact of these events on her mission to elevate Filipinos from support roles to SaaS builders.
- 👉 [00:09:00] From VA Agency to SaaSpreneur - Jay-Cee recounts her transition from running a virtual assistant agency to becoming a SaaS entrepreneur, including the challenges faced due to 2024 SMS/A2P regulations and the pivot to training and SaaS.
- 👉 [00:14:00] The Birth of HL Accelerator - Jay-Cee explains how she started offering free training workshops, which led to the creation of HL Accelerator, a program designed to help Filipinos learn HighLevel and automation.
- 👉 [00:18:00] Process Mapping and AI-Driven Discovery - Jay-Cee introduces her AI agent, Pedro AI, which assists in process mapping and discovery, ensuring that businesses map their processes before building in HighLevel.
- 👉 [00:19:00] Role Play: Mapping a Physio Clinic's Journey - Vit and Jay-Cee engage in a role play to demonstrate how to map out a customer journey for a two-location physio clinic, highlighting the importance of immediate follow-ups and structured pipelines.
- 👉 [00:44:00] Building Workflows with AI Assistance - Jay-Cee showcases how AI can generate process maps and build specifications, streamlining the workflow creation process in HighLevel and enhancing sales presentations.
- 👉 [01:00:00] Final Thoughts and Taking Action - Jay-Cee and Vit discuss the importance of taking action and not overthinking when starting with HighLevel, emphasizing the need to apply what is learned and continuously adapt to fast-moving technology.
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More info about this episode:- Type: Regular episode (Explicit )
- Link: https://podcast.highlevelexperience.com/episode/why-skipping-process-mapping-is-costing-you-time-and-money-in-highlevel
- Authors: Vit Muller
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