ABOUT THIS EPISODE
What if the biggest barrier to ERP success isn't the system?
It's everything happening around it.
In our latest episode of The ERP Perspective, George Collier sits down with Sanjay Limbachya, Co-Founder and Director at BR One, to explore The Microsoft ERP Adoption Gap and why technically successful implementations can still struggle to create meaningful change across the business.
Because implementing the technology is only one part of transformation.
People need to adopt it.
Processes need to change with it.
Leaders need to create belief in it.
And organisations need to stop assuming that training at the end of the programme will solve problems that began much earlier.
Sanjay explores why training should be the "cherry on top" of change management, supported by a much broader strategy around communication, readiness, engagement and behaviour.
We also discuss the role leadership plays when transformation becomes uncertain.
ERP programmes inevitably involve unknowns. Leaders won't always have every answer, but they can give people a clear story about why the organisation is changing, where it is trying to get to and what employees need to make that journey successfully.
The conversation also challenges something that can quietly create significant ERP risk: assumptions.
→ Assumptions about processes.
→ Assumptions about users.
→ Assumptions about readiness.
→ Assumptions about what the technology will fix.
The more organisations replace those assumptions with genuine understanding, the better positioned they are to close the gap between ERP implementation and ERP adoption.
Because go-live proves the technology has been delivered.
It doesn't prove the transformation has landed.
