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ABOUT THIS EPISODE
Welcome to Episode 9 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brooke Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, Shark and Brooke chat about:
• What do you say other than sorry• Are actions, solutions, and speed the answer• Is AI and using a bot the solution• Moving from ‘I’m sorry’ to ‘I’m going to fix it’• The packaging won’t work over a solution• Our Champion of the Episode• Our “Karen” of the Episode• and much more!
Find out more about strategist and keynote speaker Kenneth "Shark" Kinney HERE.
Find out more about Brooke Sellas and B Squared Media HERE.
English
United States
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OTHER EPISODES IN THIS PODCAST
Welcome to Episode 4 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX).
On this episode, we welcome Melissa (Sciorra) Gravito, the Head of Global SEO at Gen (formerly NortonLifeLock and Avast…
Welcome to the very first episode of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX) including:
How Shark and Brooke met
Why CX matters to us
Trends in 'cutting back' with 2 case studies i…
Welcome to Episode 3 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, Shark and Brooke chat about:
• Possible implications for Chat GPT within Customer Experience • FAQs and the import…
Welcome to the Episode 2 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX).
On this episode, we welcome Jay Baer to discuss his "Time to Win: the 2022 Consumer Patience Study," a national res…
Welcome to Episode 5 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, Shark and Brooke chat about:
• The Importance of Community in CX • Customer Success/Help Center Capabilities • So…
Disclaimer: The podcast and artwork embedded on this page are from Kenneth "Shark" Kinney and Brooke Sellas, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
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