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ABOUT THIS EPISODE
Welcome to Episode 10 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brooke Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, we welcome Howard Pyle, CEO of XF.works and Founder of ExperienceFutures.org, join Shark and Brooke to discuss:
• Looking at the leadership and how that impacts who owns CX • How CX leaders deliver on social impact agendas • How can CX leaders better understand new technologies including A.I. to improve KPI’s • and much more!
Find out more about strategist and keynote speaker Kenneth "Shark" Kinney HERE.
Find out more about Brooke Sellas and B Squared Media at HERE.
English
United States
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OTHER EPISODES IN THIS PODCAST
Welcome to Episode 4 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX).
On this episode, we welcome Melissa (Sciorra) Gravito, the Head of Global SEO at Gen (formerly NortonLifeLock and Avast…
Welcome to Episode 5 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, Shark and Brooke chat about:
• The Importance of Community in CX • Customer Success/Help Center Capabilities • So…
Welcome to Episode 3 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, Shark and Brooke chat about:
• Possible implications for Chat GPT within Customer Experience • FAQs and the import…
Welcome to the very first episode of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX) including:
How Shark and Brooke met
Why CX matters to us
Trends in 'cutting back' with 2 case studies i…
Welcome to the Episode 2 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX).
On this episode, we welcome Jay Baer to discuss his "Time to Win: the 2022 Consumer Patience Study," a national res…
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