ABOUT THIS EPISODE
In S2. EP2, James Dodkins, Customer Experience Rockstar joins Matt and Simon in the pod booth to explain what Proactive Experience Recovery is and why companies should adapt this into their business approach.
Connect with James on LinkedIn.
Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100
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OTHER EPISODES IN THIS PODCAST
In S2. EP4, James Edge, CEO at Landmark Global joins Matt and Simon in the pod booth to discuss his view on the impact COVID-19 has had on the e-commerce and logistics sector.Connect with James on LinkedIn.Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100
The rise of the tech savvy consumer! In S2. EP1, Kate Russell, Author, Tech Reporter, Speaker & Educator joins Matt and Simon in the ‘pod booth’ where they’ll be discussing how companies can contend with a new level of digital understanding while maintaining effortless and memorable customer e…
In S1. EP10, Martin Hill Wilson joins Matt and Simon in the 'pod booth' to discuss and get a clear picture of what CX leaders in the contact centre are doing to plan or prepare for the recession.Connect with Martin on LinkedIn.Join the discussion on Twitter #TheCXChat @MattDDyer @SimonTho…
As we come to the end of Season 1 of The CX Chat, Craig Pumfrey interviews Matt and Simon in their pod booth to talk about their journey and best bits throughout the series.Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100
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