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English
United States

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OTHER EPISODES IN THIS PODCAST

To have a successful CX strategy, you need to have a strong foundation on which to build it. This episode summaries the foundational bricks necessary to increase the success of your CX efforts both internally and externally.
Sharing CX progress is one thing... Sharing CX through the words and images of your customers is even better. This episode details how leadership and staff become more engaged through the words and voices of your customers.
Culture books aren't just for showing how great your company is. This episode shares how a culture book engages everyone at all levels and can even turn around a negative culture.
Self help services are on the rise and more customers are using them than ever before. But when they need to call in for support or help, they are often frustrated and unleash their wrath on your CSRs. This episode shares how to support your CSR team to better help your customers, your company, and…
Disclaimer: The podcast and artwork embedded on this page are from Kristina Evey, Transforming the Customer Experience, Host of The Customer E, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.