ABOUT THIS EPISODE
In this conversation with Matt Baer—Chief Digital and Customer Officer at the longstanding, iconic retailer Macy's—shares key insights on the importance of getting the fundamental customer experience right before anything else.
English
United States
TRANSCRIPT 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
SEARCH PAST EPISODES
Search past episodes of The Chief Customer Officer Human Duct Tape Show.
OTHER EPISODES IN THIS PODCAST
In order to move from where you are, you need to all agree on where you've begun. "One version of the truth" is critical. In this episode, I share an exercise you can do with your team to start the process of understanding your organization's experience reliability.
In this conversation, Christopher McShane, the senior vice president of customer experience at Serta Simmons Bedding chats with me about how he helped his team understand weak points in their operations. We spoke about a 90-Day plan he implented and how to develop a plan to improve both the employe…
Doing customer math rallies your team not only to ask, "Did we earn more customers than we lost?" But it pushes everybody to care about the why. Find out why in this video.
In this conversation with Andy Clement, the CCO at Kimberly-Clark Professional, who has been with the organization for over 30 years, we discuss how digitizing the sales operations has impacted this B2B business in the post-pandemic world. Those of you in the B2B industry will enjoy this chat, esp…
To get traction that becomes foundation to the way that people lead, you must understand the cores of power inside the organization. In this episode, I share examples of how to partner—or dance—with the power core.
Disclaimer: The podcast and artwork embedded on this page are from Jeanne Bliss, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
EDIT
Thank you for helping to keep the podcast database up to date.
