ABOUT THIS EPISODE
Customer engagement is one of the most important aspects of our current methods for understanding value in digital innovation and advantage. In this episode, we discuss what customer engagement means and how to get into your customer's heads using empathy and personas.
English
United States
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OTHER EPISODES IN THIS PODCAST
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How do we know architects are architects? Why does the industry continue to have such collisions in definitions, direction, and roles if architecture is so important to continual outcomes? This two-part continuation of the architecture mashup series provides insight into a murky topic area in searc…
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