Sept. 2, 2024

ABOUT THIS EPISODE

Transform Your Customer Experience Using AI Tools

Get your AI Sorted https://activateCX.arroyo360.com/ai
----
Watch Frank Rogers and Special Guest Hardy Myers from Contact Center AI LEADER Cognigy reveal how businesses can use ai contact center solutions to be more competitive and win in the market place. Here some great stories around how companies are using Ai to GET and KEEP customers.

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Chapters
00:00 How does the AI Consumer Choose Correctly?
03:07 Getting Personal with AI
05:48 Being On Brand Digitaly
07:13 Matchmaker, Matchmaker
07:44 Building an AI Practice
09:58 Where is AI heading?
12:39 The Contact Centers broadening Role!
14:06 Does Cognigy Have a Way!
16:18 Sage Advice for Adopting AI
32:18 Today is a Better Day
21:12 Closing

#podcast #contactcenter #ai #customerservice #salesstrategy

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IN THIS EPISODE

Frank Roger

Hardy Myer

contact center analytics

contact center ai solutions

contact center consulting

contact center consulting group

contact center generative ai

what is contact center ai

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