How Does Chick-fil-A Enforce Rules?

Why do people follow some rules consistently, but ignore others?
In this episode of the TapRooT® Podcast, we use an unexpected example, Chick-fil-A's famous "My Pleasure" culture, to explore a much bigger question: How do organizations create committed behavior and get people to consistently follow important rules and procedures?
For safety professionals, supervisors, managers, and incident investigators, this is more than a discussion about customer service. It's a lesson in root cause analysis, safety culture, leadership, employee behavior, training, management systems, and rule compliance.
So join us, as we discuss the difference between simply telling people the rules and creating an environment where people are actually committed to following them.
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