ABOUT THIS EPISODE
A technician sits in a customer's driveway, resetting a password so he can close out a job. The software was supposed to save him time. Right now, it's costing him.
That scene is more common than most cleaning and restoration owners would like to admit. Technology can schedule crews, document damage, follow up with customers and speed up invoicing. It can also bury a simple task under logins, apps and extra steps.
English
United States
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