ABOUT THIS EPISODE
Learn how FinTech is changing online shopping with Paul Carey, Mohammad El Saadi, Brad Whittfield, and Padmini Gupta, as they discuss easier payments, new ways to pay, and how FinTech companies and stores can work together to improve shopping for everyone.
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HIGHLIGHTS
(0:20) Retail Revolution: FinTech Solutions
(6:36) Youth-Focused FinTech in the Middle East
(14:55) Partnering in Tourist Markets
(19:50) FinTech and Retail: Regulations & Experience
(24:18) Empowering Small Retailers with FinTech
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QUOTES
"How can FinTech solutions enhance and improve the overall experience for retail customers, particularly from online search to purchase?"
"Given the size of the markets, by about like $20 billion in the UAE, world, 15% year on year, it becomes really imperative to think about how your kinds of payments experience starts to go hand in hand with overall journey that that's your building."
"How do you create delightful experiences for customers, even when it comes to paying and money, which is not top of mind?"
"How do you make sure stuff works? Right. And so when you think about creating this delightful experience for customers, I think a lot of time, we're just so focused on the exact moment of the transaction that we forget the entire journey."
"One big bucket is new payment methods. Customers now have a plethora of options like cash, card, BNPL, or even empty wallets."
"Payments can fail left and right for so many reasons, and the customer doesn't really care why it's happening. Right for them, you failed them as a merchant."
"The opportunity for FinTech is wide for retailers, from discovery to increasing conversions to improving the overall experience for customers."
"Regulations require time and money. Once you get over that hurdle and figure out the right working model, it earns you the right to capture trust."
"As retailers focus on what they do best, their products, the marketplace they're creating, being able to partner with a trusted FinTech can take away the payment headache."
"It's about understanding customers, where the overlap is, where you can drive customer bases through different partnerships, and how you can get working together for a better customer experience."
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