ABOUT THIS EPISODE
In this episode, we explore why kindness at work is getting so much attention – and why it's about far more than being nice. Sue Duraikan explains how remote and hybrid working have made those everyday, spontaneous acts of kindness harder to spot, and why kindness doesn't just lift wellbeing – it improves absence levels and retention too.
She also tackles the big worry: can you be "too kind"? Sue shows how you can be kind and fair, kind and tough, and kind and direct – from saying no without letting someone down, to handling difficult conversations and formal processes like performance or absence management with care. She finishes with a simple seven-day “kindness workout” anyone can try – then notice the effect it has on the people around them.
