Buying A House With Technology Already Installed

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Welcome to Sound Vision's Tech Talks, where we dive into trending topics and expert advice to help you make informed decisions about your home entertainment, automation, and more.
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Whether you're planning a new project or just curious about the possibilities, Tech Talks is your go-to source for staying updated on all things technology.
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So joining me in the podcast studio today, we have our designers, Marshall, Zach, and our design engineer Eric.
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Hello.
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Hola.
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Welcome, guys.
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Mike's in town, and Zach has to speak Spanish in here now.
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Did you know it's not Cozumel?
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It's Cozumel.
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Cozumel, yeah.
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I learned that.
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Yeah.
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You gotta correct me.
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It's Cozumel Island, innit?
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I don't I don't know.
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In Spanish Spanish geography.
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Welcome to our all things Cozumel podcast.
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Cozumel.
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Should have got Mike in here.
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So today we're gonna be discussing what to do when you buy a home that has a smart home system in it.
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Yeah.
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So run the other way.
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Run.
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So I dude, legitimately, sometimes you should run.
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You know, this is a very tough topic.
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It would be an easy topic, like if we were outside of this industry, but yet somehow still knew what we knew, then it would be easier.
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You know, let's face it, you have to define the word smart home first, right?
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It means different things to different people.
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Yeah.
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But oftentimes in this uh, you know, Lake Norman, Greater Charlotte area, when folks are buying homes with what we call integrated technology, people might call smart home, but it means different things.
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Somebody might move into a house and it has internet, like Wi-Fi, and a couple shades, and they call that a smart home.
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Some folks move into a home and it has some music around in different areas with speakers and maybe an alarm system, and they call it a smart home.
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Yeah, yeah.
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Smart home to me is like my appliances connect to the Wi-Fi, but uh stove connected to the Wi-Fi is very different than your lighting control connected to the Wi-Fi or your security, your surveillance.
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Like correct.
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Some of those things are A, you know, emergency style systems, or B, like I don't want the previous homeowner to have access to my new surveillance system or have the door codes to get in.
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Like, how do I switch all of that stuff over, right?
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That's what we're really talking about.
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Yeah, I think the pain part comes when someone has bought a home and they've paid a lot of money for it.
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Yep.
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And a lot is defined by each individual.
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But it's not uncommon for us to have somebody call up who, hey, I just bought this new home.
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They don't tell us how much they paid for it, but you know, let's say it's a three million dollar home and we see how much they paid for.
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Let's say it's a three million dollar home or a four million or a two million or a ten million, who knows?
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Yeah.
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And and they say, you know, I've got uh this home technology or smart home system in it, and I need you to come out and get everything working.
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Right.
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For us, that's usually a moment of anxiety.
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Oh, yeah.
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Not because we can't, but because there's a proper process to do it.
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Yep.
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And we recognize that the customer is not expecting that answer.
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Yeah.
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The customer's expecting, let me bring these guys out, they're gonna sprinkle some fairy dust on my system and my alarm and my lighting and my shades and my Wi-Fi and my TVs are all just gonna magically work.
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Yeah.
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And at the end of the day, um these a lot of the systems that are deployed out there in homes are done in very different manners because not every company has processes at all.
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And certainly the ones that do have processes, they may not be alike.
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Yeah.
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Um, so when we, Sound Vision, are tasked to come out and do that, I usually start by telling folks some of the um common pitfalls that we find.
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Um, a lot of that revolves around the original installer maybe having used an inferior um networking product because everything is at its backbone connected to the internet.
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And all of any subsystem, whether it's audio or shading or lighting or video or whatever, surveillance, it's it's never more reliable than the network that it's sitting on.
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Yeah.
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Um, and in our world, that's how we build systems from the ground up, network.
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And then we're we're going out into these other verticals and knowing that we have this robust uh backbone the entire time.
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Our networks are also kind of the fundamental layer that allows us to deploy and guarantee the level of service that we give our clients, a specifically remote service.
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Um so uh they're tough.
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It's tough to go out, uh, but we absolutely are available to go out and do an audit.
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Here is what I would say might be the most effective way.
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And I've offered this.
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I've had more than one meeting with some larger real estate firms and went in and literally presented to these brokers, whether or not they're representing a buyer or representing a seller.
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We've offered our services of what I call like a technology audit.
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Hey, I'm selling this home or I'm or I'm thinking of buying this home.
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I would love to have 20, you know, discerning real estate brokers calling us and having us go out and help them through these to get out in front of these.
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Yeah.
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You know, there there are times when we've had people call and you know they uh are under the impression they've purchased this home and everything works.
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And we get out there and there's a lot of money that needs to be spent to make everything work.
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That's always the one that bothers me the most.
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Like every now and then we get lucky and a client calls, like, hey, I just bought a home.
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And I'm like, Well, what does the rack say?
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Whose name is on it?
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And oh, it says Soundvision.
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Perfect, right?
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I can guarantee that that system's in good condition, right?
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Right.
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I don't care if it's five years old, ten years old.
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We have at some point put our stamp on it, right?
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But then sometimes you get one of that's you know, I bought a new home that's 25 years old and it has the original wiring and it looks like a rat's nest, and that's always people's uh first level of um anxiety, I think, is when they look at the wiring, which is why we now at this point put so much uh love and affection into what the way the wiring looks.
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Because it at the end of the day, it doesn't function any differently if it looks better, it's just just more satisfying, right?
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More satisfying is it a yes.
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Um, so based on how the wiring looks in the house, like people are just I'm just gonna call somebody.
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Yeah, like help me figure out what this is and what I need to do.
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And then you dig into it sometimes and it's like, you know, can this stuff work or did it work?
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You know, a few years ago, probably.
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But at this point, like we can't put our stamp on it unless we do these certain few things to make it ultra viable.
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Because what the what we don't want to do is band-aid a system, get it working, and it still be either too complex to use or too complex to use, and it be fun to use.
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Like we want it to be everything you want it to be, and not just put a band-aid on an open wound, right?
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And that system could have been fantastic, as Marshall said, for the previous owner and the new owner.
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It could have been terrible.
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The interesting part is if it was terrible for the original owner, you're probably not gonna post that in your real estate listing.
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It's not gonna be houses beautiful, lakefront, terrible smart blah blah blah technology.
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We need a service call every week on the system.
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Nobody's gonna advertise that.
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But we don't know.
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And the new homeowner coming in certainly doesn't know.
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Um, so you know, we start with kind of an on-site audit or assessment, if you will, where we go out and and we physically look and see what all the house has.
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Which is usually you and I.
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Yes.
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Going out to the house, finding the wiring, you know, show me the closet that you found with a stack of equipment or a ton of wire in it.
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Let's start there.
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And then it's, you know, what zones of audio exist, what TV locations are, you know, may or may not even still be in place.
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Um, you know, what are the other outliers, lighting control, shading control, what is the battery life on the current alarm system?
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And there's so, so many details.
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And we almost never get every single one of them just because they're so elaborate.
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Like there's so much to go through on the first go-round that inevitably speaking, we we uncover something in the actual takeover that we still need to address.
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And and that I think that part's fairly painless for the client.
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I think when you uncover those moments, the client can appreciate oh, you're gonna you're gonna fix this for me.
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Yeah.
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Um, the difficult part is the trust side of it.
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Like we our goal at Sound Vision, if we're do regardless of what we find, I've walked into homes and told clients, this is great.
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Like this is really well done.
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We thought it out.
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Let me explain to you what all's in here, let me explain to you what's not.
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Um, is this how you want to use it?
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I've had customers say, Oh, uh the security's not up and running.
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Cool.
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I don't want security anyways.
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Then we don't have a problem.
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Easy, right?
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Um I've had clients that had systematic drawings and plans that had, you know, we do these for every project where we just like you would have a set of electrical plans or a set of plumbing plans, we have uh uh, you know, this uh these planner surveys that show all the technology.
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I've seen forms of those come back to us, which have been helpful.
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Um, but at the end of the day, even if everything there is working and the client wants to keep it all as is, even at that moment, the things they have to understand is we need to log in and remove all previous homeowners access to everything.
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Yeah.
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We need to set up with all new passwords and credentials for the for the homeowner that's taking over the job.
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If that's Wi-Fi, is it is there one network or is there a guest network?
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I mean, we do multiple VLANs on our networks.
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If it's security, you know, we've got to get the a new password, a new passphrase, the the emergency call list, names and numbers need to be changed, surveillance.
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You definitely want to change credentials on that.
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I mean, that's a pretty private and personal thing, the video, whether in or out of your of your home, and then streaming audio and video accounts.
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I mean, you know, what what all needs to be swapped over?
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That in and of itself is a service technician several hours for a day, yeah, you know, and and then show them how to operate it.
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Right, then go to the handoff.
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Yeah, which we've done a podcast about.
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Um, but yeah, it is not um it's troubling when people expect that everything that's in the home works perfect, and that uh again, you know, it's it's 30 minutes an hour of fairy dust that we sprinkle over the roof and it and poof it works.
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Uh and I I really go back, and any one of our seven listeners uh can take me up on this, but the idea of people calling Sound Vision going, hey, look, I'm selling this home, it's got a system in it.
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Do you mind like coming out and look, do I need to tune anything up before we're before we list?
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Because it's being listed as one of the feature sets, kind of like a pool, kind of like a dock, kind of like a whatever, uh, as having this this this technology package in it, and we don't want to to false advertise.
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And equally, possibly even more importantly, is offering that service to somebody who is looking to purchase a home.
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Hey, we're looking at buying this home.
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Do you mind meeting us out?
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I mean, they're gonna call a home inspector.
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Right.
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Yeah, very fair.
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Home inspector is gonna be like, yeah, it's got a blanket light on it, it must be working.
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Yeah, yeah.
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So I you know, at the end of the day, kind of think of us as that.
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Yeah.
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The technology home inspection.
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Yeah, that's a good way to put it.
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It is a it should be a thing.
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Yeah, it should have been a thing.
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Because we can look at a system and say, you know, what parts of this are I'll call them end of life, but what I really mean is no longer supported by the manufacturer.
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They might still be working just fine.
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But if it goes out, am I looking at a replacement or replacement part, or do I need a whole new system?
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Or, you know, what's the case?
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And you know, it's it's not always, you know, replace all the speakers and the wiring and the shades and amplifiers.
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Like a lot of this equipment is what we would call relatively dumb equipment, right?
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It's got a long lifespan, it's not really doing any of the real heavy lifting on the um like the the technology side of it, it's just you know, raw power for the speakers or whatever the case is.
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But there are some components, and we're seeing it better nowadays than we used to 10, 15, 20 years ago.
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Back then it was, you know, when your processor needed an update, it was you know, buy a new$5,000 thing, but it's not really that way anymore.
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So most systems within the last you know, five, definitely five, maybe even ten years, have the horsepower from the manufacturer to be able to be updated via software, firmware.
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But depending on the previous integrator, some of that stuff might not have even been getting done.
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So it might just be us come in, do the handoff and the credentials logins, and then give you an update.
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Yeah.
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Yeah.
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It could be as simple as that.
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There uh three stories come to mind.
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I'll boil them into one.
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All of the products that we use are vetted.
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Um we try our best specifically on things like lighting control at shades and security.
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You know, there's always this newest, latest, and greatest TV model or speaker model.
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And people almost are at a point now where they know, like, I'm gonna buy a TV, I'm gonna have it for five years.
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There's gonna be something new that comes out that I want to upgrade to.
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And I'm happy about it.
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Yeah, yeah.
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But when you're buying a home that has a full panelized lighting control system in it, you want to use a product that has been around kind of like since panelized lighting was invented.
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Yeah.
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Right.
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Which is which is what we use.
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There was, I'll leave the names out.
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There was an integrator uh in the Lake Norman area, 15.
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It was in business for a while.
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Um, and he carried a brand of lighting control that at the time, now the brands we carry were still a thing back then, still a thing now, but at the time there was one manufacturer, I'll leave the name unknown, but they were getting some traction.
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And this one dealer was pretty successful at deploying these in some of Lake Norman's nicer lakefront waterfront homes.
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Yeah.
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Um, three of those homes hit us in two years.
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Yeah.
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Wow.
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Like and these were not small systems.
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I I know exactly what you're referencing.
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And yes, so we had three homeowners that bought lakefront, nice homes that the lighting didn't work in the house.
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Right?
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They they move, you know, they're walking through a tour in the house, they hit a button, a light comes on in the room, they go over here, hit a button, and then when they actually move in, they realize like none of these buttons, like 90% of these buttons don't work, yeah, and 90 of you 25% of these lights don't turn on and off.
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It's almost as recess, it's turning on the bathroom chandelier.
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Yes, yeah.
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Well, all three of those systems, uh, we had to completely take those lighting control systems out and install new product.
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And these were$75,000 upgrades.
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Yeah, well, well, that's one you buy a home and then and then we walk in and go, oh, you want the lights to work?
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It's gonna be$75,000.
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And we look like immediately not the nice guy.
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Yeah, right.
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We're immediately the the enemy.
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And I'm like, look, that this like I don't want this to be happening right now.
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Yeah, yeah.
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But it is it is, and just like anything or most things, there's a right way to fix this.
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This manufacturer doesn't, you can't buy the any of these parts that's exactly what I was saying earlier.
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Like, is this a system where I can update something, or am I looking at, like you mentioned, a$75,000 replacement?
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Yeah, that's a big thing to know up front, you know.
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Yeah, absolutely.
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It gives you the buyer different power than, you know, yeah, I moved in and it ain't working.
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Correct.
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Well, and the thing that people don't think about is it's not only a question for the customer on whether how much money or time or whatever they want to spend to get this system to where they think it should be, but it's also a question for us of, you know, do we want to take over this system?
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Because that's why we'll go to you and say, okay, in order for Sound Vision to take over this system, we need to do X, Y, and Z.
00:16:10.000 --> 00:16:12.879
You know, and that is$50,000.
00:16:13.200 --> 00:16:17.279
And they're like, oh my God, I just spent a million dollars on this house.
00:16:17.360 --> 00:16:17.919
I can't do that.
00:16:18.080 --> 00:16:25.360
And you're like, you know, fair enough, I completely understand, but we're not gonna take over a home that we can't warranty.
00:16:25.519 --> 00:16:28.320
Because basically, the minute we touch a wire, it's our system.
00:16:28.480 --> 00:16:28.720
Yeah.
00:16:28.879 --> 00:16:33.519
And the minute something goes wrong, it's gonna be like, this doesn't work, and you were here yesterday, so that's why it doesn't work.
00:16:33.679 --> 00:16:39.279
And so that's why we have to be selective as well, and to be like, we need to properly vet this.
00:16:39.360 --> 00:16:43.600
We need to tell you exactly what it's gonna take to get it up to sound vision standards.
00:16:43.679 --> 00:16:46.320
And if you can't do it, perfectly fine.
00:16:46.559 --> 00:16:48.080
Just you need to know where we're coming from.
00:16:48.320 --> 00:16:49.039
No, you're you're right.
00:16:49.120 --> 00:16:56.879
I think it's also fair to state that you know, we've talked about some of the like far end of the spectrum nightmares that we've addressed, right?
00:16:57.039 --> 00:16:57.200
Yep.
00:16:57.279 --> 00:16:57.360
Yeah.
00:16:57.519 --> 00:17:06.079
But we do, I mean, at the end of the day, we're probably asked to do somewhere between 10 and probably 15 to 20 takeovers a year.
00:17:06.400 --> 00:17:07.839
Let's say that's probably a fair number.
00:17:08.000 --> 00:17:08.400
Yeah.
00:17:08.640 --> 00:17:12.000
Um 90% of those are pretty simple.
00:17:12.319 --> 00:17:18.079
Yeah, it's usually that my previous company doesn't exist anymore, the installer moved out of state or whatever.
00:17:18.240 --> 00:17:24.559
Like, not every system is is done by a professional, like larger company like Soundvision.
00:17:24.640 --> 00:17:30.880
Some of them are, you know, one, two-man operations that just, you know, maybe it was retirement or maybe they had to move it.
00:17:30.960 --> 00:17:31.519
Well, whatever.
00:17:31.839 --> 00:17:35.759
But they're not all done by somebody who's going to be around for the next 15 years.
00:17:36.160 --> 00:17:36.400
Correct.
00:17:36.559 --> 00:17:36.799
Correct.
00:17:36.880 --> 00:17:37.039
Yeah.
00:17:37.200 --> 00:17:41.759
Most of those we go in, a few minor tweaks, some time to get it.
00:17:42.160 --> 00:17:56.000
The things that we need to change to, as Eric articulated, to get it into a system that Sound Vision can take ownership of and look that client in the eye and guarantee them the level of reliability and service that we would guarantee them if we had done the job from the beginning.
00:17:56.240 --> 00:17:56.480
Right.
00:17:56.960 --> 00:17:59.599
That's kind of where we have to get the systems to.
00:18:01.920 --> 00:18:02.240
Yeah.
00:18:05.119 --> 00:18:05.519
Oh God.
00:18:06.079 --> 00:18:08.000
I think that's our time to wrap up.
00:18:10.000 --> 00:18:12.000
Yeah, anything else you guys want to add?
00:18:13.519 --> 00:18:19.039
Um, I mean, I think you've articulated a pretty well this would last.
00:18:19.359 --> 00:18:21.119
Uh I didn't read the back page.
00:18:21.359 --> 00:18:27.119
Um don't assume that because the technology turns on that the system's been properly transferred.
00:18:27.200 --> 00:18:28.160
I mean, that goes yeah.
00:18:28.720 --> 00:18:30.240
No, I think you you've probably got enough.
00:18:30.559 --> 00:18:31.440
You've probably got enough.
00:18:31.680 --> 00:18:54.079
I mean, I think I would in closing, I would state that we, you know, here at Sound Vision, we recognize that um anybody who's building a home and doing a new system or buying a home and uh trying to understand what's already in, or maybe adding to um we have processes for every one of those customers.
00:18:54.240 --> 00:18:56.240
We we've we've done it wrong.
00:18:56.480 --> 00:18:59.279
Yeah, you know, we weren't smart enough to figure out.
00:18:59.359 --> 00:19:08.160
I've had had somebody recently like, hey, we were I was talking in in the conversation and just some of our processes were coming out, and they were like, Wow, you guys are like really smart to figure all those out.
00:19:08.319 --> 00:19:14.240
I'm like, well, no, we just aren't egotistical enough to not learn from our mistakes, right?
00:19:14.799 --> 00:19:17.359
Um, but we do we have processes for all.
00:19:17.519 --> 00:19:27.759
Um I've yet to go into a scenario that we uh could not help solve for for the customer and what they were trying to achieve.
00:19:28.400 --> 00:19:35.519
And specifically when we're talking about this concept of someone's bought a house, has technology, uh, what do I do?
00:19:35.759 --> 00:19:40.480
Um that could be sometimes a bitter experiment experience for the client.
00:19:40.559 --> 00:19:46.559
You know, we've articulated a couple of things already where they expect to buy something, they buy it, and it's not what they expected.
00:19:46.880 --> 00:19:52.079
So, you know, one dollar is an expense that they they don't think they should have to spend.
00:19:52.240 --> 00:19:54.480
And and and you know, look, deservingly so.
00:19:54.640 --> 00:19:56.400
I'm not I would be in the same boat.
00:19:56.880 --> 00:20:13.519
So I'm just gonna go back and lean back into uh folks being able to reach out to us and letting us come out and kind of be that technology inspector um on if they're selling or possibly more importantly, if they're buying and and letting us be, you know, have a relationship with them earlier.
00:20:13.759 --> 00:20:14.240
Yeah, yeah.
00:20:14.480 --> 00:20:14.960
Absolutely.
00:20:15.279 --> 00:20:20.319
I don't ever want to be the bad guy that's like making someone feel like we're taking advantage of them.
00:20:20.640 --> 00:20:25.599
You know, if we can if we can get upstream of that, that makes everybody happier.
00:20:26.160 --> 00:20:26.960
Yeah, it's a win-win.
00:20:27.039 --> 00:20:27.440
Yeah, yeah.
00:20:27.599 --> 00:20:29.359
Well, a uh top tech tip.
00:20:29.440 --> 00:20:46.400
If you're buying a house, um pretty much uh real estate now says that if it's attached to the wall, it's supposed to stay, which most people believe is TVs, which is untrue because you can take the TV off the wall and the mount assess to stay, but they only leave half the mount.
00:20:46.640 --> 00:20:51.519
So no matter what, you're gonna have to buy all new mounts, even though they left the mount on the wall.
00:20:53.599 --> 00:20:55.119
The old the old half mount.
00:20:55.359 --> 00:20:57.599
Yeah, I just went through that at a a house.
00:20:58.240 --> 00:20:59.920
Same scenario that we're talking about right now.
00:21:00.079 --> 00:21:04.160
A lady moved into a house in Davidson and it's got a big control forge system in it.
00:21:04.240 --> 00:21:16.000
And 90% of it is is great, it's perfect, but there's like 16 TVs in that house mounted, but they quote unquote left all the mounts, and I'm like, man, I hate to be this guy.
00:21:16.880 --> 00:21:18.720
Five or full mounds.
00:21:19.279 --> 00:21:21.759
You're missing half of every single one of these.
00:21:21.839 --> 00:21:22.319
Yeah, yeah.
00:21:22.559 --> 00:21:24.400
All you gotta do is set the TV on the wall, right?
00:21:24.559 --> 00:21:27.680
Well, yeah, I mean, the people who moved out, it's probably not even their fault.
00:21:27.759 --> 00:21:32.480
Like they hired movers who took a TV down and put it in a box without taking the brackets off the back of it.
00:21:32.960 --> 00:21:36.240
Funny story, having done this longer than all of you, probably put together.
00:21:36.319 --> 00:21:44.720
Yeah, except for the the worst original concept of what we do to hang TVs was done by Phillips.
00:21:45.039 --> 00:21:55.279
Years and years ago when flat screen TVs very first came out, there was this commercial, and it was a younger man and woman, and they come home with this flat screen plasma, right?
00:21:55.440 --> 00:21:56.559
Plasma TV, right?
00:21:57.039 --> 00:21:59.119
Um which were god-awfully heavy.
00:22:00.559 --> 00:22:21.359
So this, you know, good-looking man and woman, average size, you know, they they unbox this TV and it shows them, and it it's like they're holding like a piece of cardboard and weight, and they walk into the living room and they hang it on this wall, and they take a step back and they kind of look inquisitively at one another, and they shake their heads no, and then it comes off the wall, and then you see them hanging on this other wall, and they're like, No, and it's like three different times you see this.
00:22:21.519 --> 00:22:32.240
And then at the very end, the camera shot is above them, like if they were laying in bed, and they both have like smiles on their faces, and the shot zooms back, and the TV is hanging on the ceiling over their bed.
00:22:32.400 --> 00:22:33.920
And I'm like, A plasma TV?
00:22:34.079 --> 00:22:34.480
A plasma.
00:22:34.640 --> 00:22:37.440
That's like a any TV, but it was a plasma.
00:22:37.599 --> 00:22:46.799
I was like, you just gave the whole world the the idea that you could just walk around hanging these things on the wall with Velcro or whatever.
00:22:47.599 --> 00:22:49.039
Whatever you're using in this video.
00:22:49.279 --> 00:22:49.920
It's that easy.
00:22:50.160 --> 00:22:53.839
This is terrible, this is a terrible conceptual idea to give to the to the world.
00:22:53.920 --> 00:22:55.440
But I'm sure they got lots of sales.
00:22:56.319 --> 00:22:57.599
Thank you, Phillips, for doing that.
00:22:57.759 --> 00:22:58.480
That's awesome.
00:22:58.720 --> 00:23:00.799
Now I'm gonna go uh put a TV on my ceiling.
00:23:00.960 --> 00:23:01.599
There you go.
00:23:02.880 --> 00:23:04.400
We've replaced mirrors, apparently.
00:23:06.480 --> 00:23:07.119
Yeah.
00:23:07.839 --> 00:23:08.160
All right.